Absolutely horrendous service, do not recommend to anyone. Save yourself the time and go with…read moreStarlink or Metronet. I wfh and have a family member whose medical device requires Internet connection, this company is wasting my time and my money everyday of their "service". We recently moved to Casa grande 6/30 and did the legwork to make sure we were set up with Wi-Fi before to moving in a week prior. I was repeatedly told that all I have to do is plug-in, and I was advised NOT to schedule a pro install because it "would take about a week" and that in most cases they just require plugging in. THIS IS NOT THE CASE! Upon picking up July 1, I immediately ran into issues. I was provided the router itself + yellow cord. I live in a new build community that has Cox fiber optic, so there should be 0 problem. The cord provided does not fit anywhere in my house. I watched the installation videos that was provided to no avail. I call the branch for help, and someone from the store walks me through my home via phone. None of the solutions work w/ the cable they provided. There is 1 plug in my home that already has a 3 inch cord protruding out of it. They advised me to try this out, and even when plugging in & connecting the router to power, the Wi-Fi on my device shows "No Internet connection". It is from there that they escalated me to tech-support, where I had to explain my situation again to no avail. I transferred again to someone else, who walked me through everything (and walked me through my house), & still nothing. She then advised that she scheduled an appt for a tech to come on July 3 between 8-10am Come July 3, I call the branch at 9:55 (5 minutes prior to the END cap for their window) to see when I can expect them, and was transferred because the branch was closed per the answering machine. The 1st person I spoke to stated that I do not have an appt at all for installation and they have no idea why I am under that guise. I tell them my experience and advise them that they need to get a tech to my home since this is the 2nd mistake made. I am then escalated to a manager, to which they tell me I DO have an appt scheduled but there's not a timeframe, just that it is today (7/3). I asked him to send me this in writing via email, and he tells me he does not have the access to do so. I confirmed again that a tech will be coming to my home and he says that someone will call me within the next 1-2 hrs when they are coming. 3 hours after that phone call with no tech, I call the COX again, someone the local branch answers. I explain my whole situation and all of the escalations. This is where an employee tells me that I did not have an appt for install or anything for a tech to come, rather that it was scheduled as an appt at the branch and I would need to reschedule for the next week. This is absolutely ridiculous. I have never seen this LOW level of customer service and lack of internal company communication in my life. The person from the branch tries to walk me through the issue, going through the same situations for the 5th time. Having me walk through my home while on the phone explaining everything to no avail. Even with buying my own co-ax cable in ATTEMPT to make this work (because clearly the equipment that Cox is not working) this does not work. The router still shows no Internet connection. The person at the branch was only able to set me up for a NEW appt DAYS later. Due to COX's mistake and the company's continued lack of regard for customer experience + the extenuating circumstances of WFH & having someone who is dependent on connection for a medical device-- they should have scheduled this first thing! The "best" they have is an appt 1.5 wks after pickup after TELLING me I didn't need pro install! Then a rep calls me this morning to try and sell me on additional offers " to make sure I'm reaping all the benefits of Cox prior to install" What. A. JOKE!

They NEVER answer their phone!!! AI "associate" is also no help. Even left VM for callback to no…read moreavail!!

if you ANY other option for a provider use it, spend a little extra if you have to. Their customer…read moreservice is an answering machine after 5 or on weekends ...if they do answer during business hours, you get a song and dance how to fix it yourself or an excuse as to way it's going to take a week for a tech to get to you...and is sometimes returned the next business day, the equipment needs constant attention, and the signal is lost or weakened on a regular basis and even done intentionally at times. If I had ANY other choice, I'd get rid of these thieves, they only want money and have no regard for happiness or service.

Very happy with the servoce. Best they got out where i live. Thought about all the negative reviews…read moreand sp gar u can tale the bad reviews with a grain of salt.

This company is a ripoff I moved and canceled my service and this ripoff company continues to bill…read moremy bank card for a year after I canceled I have been trying to get my refund and I keep getting the runaround . Never again will I use this company.

After several calls for hours, no one is accountable to fix the issue's. Terrible Terrible customer…read moreservice.

Ive been in contact with oscar the owner regarding injuries my daughter sustained due to poor and…read moreinadequate work done in my yard, today is june 28 2025, as of june 26, 2025 he agreed to pay and was going to due it june 27, 2025, all day i called text, trying to find the time he was coming over, but he IGNORED all my calls and texts, and i know he did, cause i called from a different number and he answered, do not hire this company, unless you're willing to put your family or anyone though possible injuries.

Mgy has great workers they installed a box in front of my yard for cox communications. i thought…read morethey would of leave a big mess like other companys do but to be honest they left it better then how it was great work guys. thank you

I have six business lines for my HVAC company. One line went down. I have insurance and protection…read moreand they told me to go to .com website to get my phone replaced had to wait four days for it to be here if that was the main line, I wouldn't be able to communicate with my customers for four days they don't care. They tell you I'm sorry I care about you. I want to resolve this, but does nothing for you. I will tell all my business owner friends to get away from Verizon and go with anyone else. I will never go with Verizon again.

I bought a new IPhone and was having some issues. Joshua at this location was amazing. He was so…read moreknowledgeable and patient. It wasn't easy but he got everything working perfectly. I highly recommend this location.

I live Airebeam. service gets a little dicey with weather but that is a small thing when you…read moreconsider everything. The customer service is the best. I notify them if there is an issue. If it is their issue, they fix it and they always call me to make sure their issue is corrected. If it is my issue, they take their time to walk me through what I need to do and always make sure I am satisfied before hanging up. everyone I have dealt with, for 8 or so years, have been very friendly and professional. I highly recommend this service. I live in a rural area and it is sometimes hard to find good customer service when you're in the boonies. 10 out of 10.

This is the worst company you can have they are scammers . They rip you off when you cancel service…read morecharge you for full month when you cancel. They try to charge you when need to move the modem because they put it in the wrong spot and they don't care if you have a good connection. When the Internet is down they always pretend they don't know why don't want to give you credit. They rip you off the supervisor lies tells you when she has discount she will provide to you. They throw charges on your account that is wrong and the don't even call you by the right name. Run far away from this company they are no good.

Excellent customer service both times I had to go there because the online customer service with…read morecorporate was of no help. The two ladies who helped me in store were knowledgeable and very helpful. They did exactly what I needed and were friendly. If you are having problems with resolving issues online with Boost, go to the store and get the help you need.

The associate was very condescending and rude. She would not give me her managers name and…read moreproceeded to tell me if I wanted to talk to her I could come back tomorrow and see if she was available. She refused to reach out to a supervisor when I requested to speak to one. I had gone in for assistance andthe morning associate was kind and very helpful. She quoted me a price but when I went in the afternoon, the associate charged me double and said well maybe she was giving you a discount and I don't go that. She would not honor the price that was given just 3 hours prior.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.