So, my regular girl couldn't fit me in, and she also doesn't carry Kerastase at her salon. I really…read morewanted a Kerastase deep conditioning treatment, AND a haircut so I needed to find a salon that even carried it. Salon Pynk came up and I called to book an appointment. While it's a little out of the way for me, I was looking forward to the new experience. My appointment was at 10 AM on a Saturday, and since I had other stuff to do, I was early to make sure I could get in right at 10. I get to the salon, and their not even open until 10. OK, cool. Well, 10 AM rolls around and nobody's still in the salon to even open. Eventually, some of the gals showed up a few minutes later and I was able to check in. Anyway, since the girl who booked my appointment had epically failed to write ANYTHING down, they asked me what I was in for that day. They thought I was a walk in! LOL. I showed her my confirmation text and we were all confused. So, I had to tell her that I needed a wash, cut and a kerastase treatment. Here's where it gets even weirder. Normally, these treatments are $30 and can only be done at the salon. It's a spray in thing, and usually lasts for about 8 to 10 washes, but it super hydrates your hair. Since I have dry frizzy hair, it works wonders and a treat for me to get. Now, Kerastase could've changed stuff but I'm pretty certain it was a misunderstanding between the stylist and myself. She told me that the treatment was $50, had caviar in it, and I had to sit under the heat helmet for 30 minutes. I'm like $50? NO. nope. cancel cancel cancel. It didn't sit right with me from what she was saying about the Kerastase treatment so I passed on it. I didn't want to offend her but I wasn't paying her $50 dollars for it. After some awkward conversation, I got to the shampoo station which was probably my favorite part. The chairs have back massagers in them! WHAT?!?! I need one at home. The gal did a really good job and I ended up going to the station and sitting with my stylist. I will say, the haircut and style came out great, and even though the first half of the appointment (and I use that loosely since they never really booked me for a formal one) was painfully awkward, I did enjoy the style here and cut. Total bill was $45 for the whole thing. Weirdly enough, they do not allow you to add tips on your card. It must be done in cash or Venmo. How did I figure this out? There was a sign on the front desk with QR codes for each stylist and their venmo account so you can tip them directly. Interesting. Make sure to bring cash or have a venmo account.

My mom made a 2:00 appointment. When she arrived, a girl who was working on someone's hair asked if…read moreshe had an appointment. She informed the girl she was there for her appointment. That was the last anyone spoke to her. There were other employees in the salon, but after 20 minutes of no acknowledgment she got frustrated and left. Terrible customer service.

DREW gave me the best service and the haircut of my dreams! If you're looking for a Butterfly…read morehaircut or amazing layers, she's your girl!! It's so hard to find a trusted hairstylist and salon, so if you're looking, look no further! She's the one! Also my husband and I absolutely love ALL AVEDA hair products, since they are very clean and acne-safe! 10/10 recommend.

Thank you Kathleen I couldn't be happier with the Keratin…read moretreatment especially now in this hot and humid weather!! You're the best. I'll be back.

Looking for someone new to cut my hair, so used a groupon and booked an appointment with Stephanie!…read more OMG, I've never received so many compliments on a haircut! Absolutely love it! I think I found my new stylist! Thank you, Stephanie!

I brought my 16-year-old daughter here for a haircut. My daughter is super picky and hard to please…read more(Lord save me). Meghan was amazing. She spent so much time asking her questions and making sure she knew exactly what she wanted. The cut was amazing and my daughter was very happy!!! This doesn't happen very often! Also, Meghan was very friendly and got along great with my daughter. We will definitely be back!!!!

What an adorable and great place for all your hair needs!…read more I needed a blowout and style and was happy to find Ruby and Clover. I booked online which was easy. The place is on Main Street, but a little north of the central hub of downtown, which was nice! Parking was a breeze because they have their own private parking lot. No messing with parking meters. The main entrance is their back door, which is where the parking lot is. Inside is absolutely adorable! The perfect blend of modern updates with a historic charm. The lobby featured awesome gifts, and other products to check out. Met with Olivia and she was a peach! Took the time to talk about my hair needs and wants for the appointment. Olivia made me feel comfortable since she was so friendly! She took her time to make sure my blowout and style was just perfect. I have thick hair and a lot of it, so my blow dry with style/curls was $40. There is a fee for using credit card. So cash or check are preferred.

The inside of this salon is straight out of a magazine. The vibes make you feel like you are in an…read moreup scale salon, but the location is very convenient to Downtown Rochester. They have many different levels of stylists, and are a training salon for Paul Marke. I had great experiences, but every time I would go in for a cut the price would increase.

Adrienne always does a great job on my color and cut. Many…read morefriends and relatives also see her for hair and nail services She is very talented and professional

I had going here for a while. Then I was SCALDED. The hairdresser just kept downplaying the whole…read moresituation (I SCREAMED when it happened). I left with wet hair in tears. Neither the hairdresser nor the owner reached out to me to see if I was okay. Side note: The day after this happened, I thankfully found a wonderful hairdresser in Clarkston with a referral from a friend Anyway, after I didn't immediately cancel my upcoming appointments here, they had the poor receptionist (who is very sweet) call to say I couldn't return. Ummm... did you really think I was coming back? I had no intention of returning. She also added in the same phone call (with coaching from the background) that "oh, and [the hairdresser] is independent". My guess is that the owner told her to say this. It is just so awful and disappointing how they handled the whole situation. All they ever did after scalding me was try to cover their butts.

I have been looking for a new salon for awhile and kept seeing recommendations for Bella Vida on…read morelocal groups. I messaged them last night to inquire about an appointment and they got me in the next morning. First impression, everything is great. The salon is beautiful and very clean, everyone is very friendly and warm, and I felt comfortable the entire time I was in the salon. My stylist listened to my request and offered suggestions to help get me to my goal. She was so nice and so confident. The end result was amazing! I love my hair and can't wait to go back for my next appointment!

One of the beesssstttt Salons. Vida always got me with my layered hair cut and blowout!read more

Very accomadating and clean. The wife and I were able to each get a last minute 30 minute massage…read moreand her a eyebrow do over. Was impressed with the entire staff and we will be back.

stylist daniella made my hair look absolutely horrible. my…read morehair was choppy and bad when i left the salon.

Mandie always does such a great job with my highlights! Always a nice ambiance and all of the…read morestylists are very kind.

I had been going there for 4 months. The whole purpose was to slowly lighten my hair a little. They…read moresaid you can't just color it lighter, you need to lighten the hair. The first visit I told them my hair goes darker than the shade so to please not put a dark dye on my roots. They also applied a glaze (I think that's what they called it) that would lighten my hair one tone in just a few areas. They said it wouldn't damage my hair. They ignored my knowledge of my own hair and dyed it too dark and it felt really dry and damaged once it dried They were nice enough to give me a conditioning treatment the next day to fix the dryness. I kept going back and on one occasion I went home with dye still in my hair because it wasn't properly rinsed. Stained my coat and had to jump in the shower to rinse it off. The last visit I asked my same stylist if we could go a bit lighter. She told me she would do 40% of the lighter tone. After my appointment I was horrified to see I had a very visible stained forehead and then noticed my roots were darker than the rest of my hair . I texted her the next morning and she said she would color over it with a lighter color. Huh? They told me initially that you can't do that, plus it's recommended you wait to color over color at least 2-4 weeks. So I wasn't feeling comfortable with doing that. Of course it was right before my birthday so I was pretty upset. I asked for a refund. The stylist was always very kind and professional which is why I kept going back despite all the incidents that were upsetting. The reason I am not going back and never recommending this place is because one of the owners was absolutely horrible when I talked to her on the phone. She displayed the opposite of serenity. Horrible customer service, lack of kindness, rude and didn't let me talk. Not to mention she didn't apologize once for dying my hair too dark. Instead she yelled at me for texting the stylist. And added that I wasn't charged enough for the services. Really? So I didn't pay enough for all the aggravation and mistakes? Being an owner it would be a good idea to be professional, kind, try to make up for the mistake and at the very least have some good manners and apologize for what happened. If you want a serene experience I wouldn't recommend this place, especially if something goes wrong. Which is when customer service really counts. If you don't mind careless mistakes, wrong hair color and unreturned calls, this place is for you!