Would rate negative stars if I could. Asked for a document of recovery from covid because I'm traveling to see my dying grandfather in Korea, but the woman on the phone refused because "they don't do that here." This document is literally just a letter saying that i'm good to travel... nothing complex. Then she gave me an attitude about how she got up to ask the nurses about this. "I never get up from my chair," she complained. Refused to let me talk to the nurses for clarification. Kicked me off the call because she had another one. Truly awful. read more

This hospital network is run by crooks who profit from lack of transparency and shady billing practices. I was told by CHA (back in June) that my typhoid vaccine wasn't covered by my insurance policy. Turned out that it was, and that my insurance policy paid CHA for the vaccine on top of the payment I had already made. "Fine, mistakes happen and insurance is complicated," I thought. After many phone calls with their billing office in the months since, I still have not received a refund for the double charge. I confirmed with the billing office that they had received the credit from my insurance company, but something is preventing them from "processing" my refund. What is this something, you ask? Your guess is as good as mine: whenever I ask the people at the billing office about it, they give vague and uninformative answers, simply repeating that refunds take a long time to process. I don't mind so much that health care is expensive--the rest of the country is in the same boat as me in this respect, and I have a decent job and a good health insurance plan. The doctors and nurses I've interacted with CHA have all been fine and professional. I am fortunate to be in good health and not need much medical care beyond the occasional checkup. But my experience with this refund only makes me reflect on those who aren't as fortunate as I am, who have to grapple with the bureaucracy of CHA on a regular basis in order to stay in good health. read more

Stumped and confused, I don't quite understand why most reviews of this place are so negative. I've had many trips over to the Windsor Street Health Center and none have been unpleasant in any shape or form. My doctor there, Dr. Jeremy Keller ( http://www.yelp.com/biz/keller-jeremy-i-md-cambridge ) is excellent and I've seen him for check-ups and various other medical issues, including my shoulder which needed surgery on. He was able to assess it in detail and forward me to one of the best specialists in New England. The staff is friendly, they've never been late on their appointments and the facilities are clean. I have no complaints. My only minor issue was trying to reach my doctor there by phone; I had to leave a message and had to wait for one of the nurses to field my questions instead, a few hours later. It wasn't bad at all, far from it, but not the same as talking to him directly. They have parking in the rear of the building, but it is very limited; Street parking on Main Street or in Central Square is easy to find though. read more

CHA Windsor Street Care Center - Hospitals Near Me - Cambridge, Massachusetts

I went to make an appointment as a new patient and they asked some discriminatory questions in their 'registration' process which I have never been asked for by a doctor in my life. Mind you they are not optional at all. The lady on the phone will not register you if you choose not to answer them. She said my religion was mandatory to register me. They will not register you unless you answer and the lady on the phone was a bit ugly when I said I would rather not answer some of these 'demographic related questions'. They will not register you without your SS number which by law is not mandatory if you have an insurance number. I found out that this is for them to bill you for what insurance does and to send to collections. This was after I went in because the reviews for the doctors were amazing I thought this phone service couldn't be how service really was. Given the reviews below on the billing departments issuing bills for appointments that did not happen seems like I dodged a bullet! Maybe the doctors are great but the front desk and phone customer service personnel are horrible. I had to go back to my old doctor. When you realize there are worse establishments than you thought. read more

I have been coming here since I was little. And the quality of this place has gone down substantially. I was scheduled for an appointment at 11:20 with a nurse. They told me to come in at 9am. I was sitting for an hour and a half. These people have no consideration for ones time WHAT SO EVER. The only way I was seen is because I was insistent on seeing the office manager who was reluctant to speak to me in the first place. She came out at the same time as the nure what a "coincidence". read more

I commute from Dorchester(!) in order to keep seeing Dr. Abigail Love. She's the PCP for both myself and my kids, and she's wonderful. She's friendly and relaxed and well-informed-- supportive of my family's choices without being afraid to tell me if she thinks we're making a mistake. My family isn't "conventional" (we're polyamorous and queer), and everyone at Windsor has been super supportive of us. The nurses and technicians and secretaries have all been so patient and helpful. When my oldest was a newborn, we saw half the pediatricians at Windsor; we've liked most of them fine. Lots of people talk about wait times in other reviews-- there have been occasional bad waits, but usually it's under 20min. They've changed up their organizational structure-- care providers are grouped into "teams" now, maybe that is part of it? read more

I thought my bad experience with this clinic was over, but it was not. This time, they charged me for the pediatrics, which I never used. (Twice!) I sent email, no answer and I called, no answer (they forced to wait for more than 20 minutes). I contact to my insurance company, but still no response from this clinic. Again, stay away from this clinic - they will charge you the one that did not use. read more

I love my ACO. Although there are sometimes wait times to get to an appointment, ultimately my clinicians really do care about me. Over the past 2 years I have developed a relationship with these clinicians, and they have referred me to different services within the CHA system rather seamlessly. You just have to know the right place to look for the services you need. Just ask. The whole point of an Accountable Care Organization is that patient health information is shared seamlessly between clinicians in the network so that they don't have to do extra tests on you that cost more money. In addition, I love how the clinic is culturally sensitive. They include information in multiple languages and are respectful of me even though I'm of a different ethnicity than all the employees I've met. Thank you, and please keep up the good work to improve the health of our community. read more

A great facility for all in the community, offering physical and mental health, dentistry, family planning and nutritional services. Built in the mid '90s, the design of the building is not outstanding but signage makes it easy to navigate. Geared towards minorities, many of their staff members are bi or multilingual speaking Spanish, Portuguese, Bengali, Urdu, French, Vietnamese and Hindi. The registration desk is particularly helpful and patient. I saw Dr. Agnes Graves and she was fantastic. Communicative and caring in a casual but immaculately clean environment. If you're like me and read everything in sight when waiting, from the ingredients on any bottle to all the names of all visible equipment, pamphlets are scare so I'd bring along a mag for your purse. My new obsession: GOOD. It's $20 and goes not to the publishers but to a non-profit of choice. Plus they have interesting, progressive thought provoking articles. Read it. read more

I want to make it clear that this review is because of the billing office and the parking situation at Windsor Health Clinic. Our daughter's pediatrician, Dr. Gregory Hagan, is outstanding and I absolutely hate that we're going to have to stop taking her to such a great doctor because of the incompetence of the administrative department. The nurses are also top-notch and have always gone out of their way to help us feel comfortable. But that's what we're going to have to do, after receiving bills for services that never happened and being bounced back and forth between billing departments (although to be fair, I think that Cambridge Health Alliance shares some of the blame here). Also, the building is shared with a youth center and there's not nearly enough parking, which usually results in us having to spend several minutes circling the block looking for a parking space. read more

My decision to move on from Windsor Street comes after sticking with them for five years. The doctors are uniformly caring and knowledgeable - if you can ever get to see them. I've seen any number of them for sick care and they are wonderful! I've also had little problem getting same-day appointments when really ill. However,today I waited an hour and 20 minutes for my appointment as I watched every single person who arrived after me go in - something about only two rooms for my doctor? Sadly, this isn't the first or even the fifth time something like this has happened. I get that they are probably understaffed and overworked. But I also have to get back to work and, regardless, don't want to spend my day hanging out in a waiting room. If you have a good book and time to spare, Windsor Street will serve you just fine. Extra points to the awesome and good-natured phlebotomists who've painlessly taken my panicky blood over the years - those ladies have some serious skills. Meanwhile, sadly, I'm on the hunt for a new PCP. read more

I've had great experiences at this clinic over the last 10 years or so. My doctor, Nora Janeway, has been great, and I also had a good experience with Dr. Pigott. When I've been there the facilities have been clean and the staff very professional, so I'm perplexed by all the negative reviews. It's definitely a neighborhood health center, not an upscale clinic, which is part of what I like about it. I was especially impressed to watch the staff deal with people speaking all languages, helping people who are illiterate figure out how to remember their next appointment, and make sure everyone knows their insurance coverage options. I moved here from Harvard Vanguard and feel like I've gotten much better care here: I feel more comfortable, wait times have been really short, and the medical staff have been easy to work with. I thought when I lost my other insurance, I'd get worse care, but the opposite has been true. I have an appointment there next month, so if it's mysteriously gone downhill since my last visit, I'll update! read more

Please, if you care about your time, and your health stay away from this place. Long story short, it took me over an hour on the phone to book an appointment. I was at the clinic for 4 hours for an issue that should have taken 15 minutes. The first year medical student that saw me was nice enough, but had no idea what she was doing, I don't blame her. The "doctor" that saw me completely missed the problem, even though I told her exactly what it was. She said everything looked fine and told me to go for pointless tests at the hospital. Right after I left I called Harvard Vanguard, which I would highly recommend, was seen that afternoon, and had the issue taken care of immediately. The Windsor street health center was a complete waste of time and money, and the staff made me feel ignored. read more

I went to the WIndsor Street Health Center for a dental appointment and the next day changed my dentist. First of all, they had marked my gender wrong on the chart and spelled my name incorrectly for no apparent reason. I had made an appointment for a cleaning and check-up but, because they only give 45 minute appointments, all they had time to do here was give me x-rays which i didn't even want done really. Now, I have had many dental x-rays in my life, but these were, by far, the most prolonged and painful. For some reason, the dental assistant had to keep rearranging the x-ray paper and pushing the film at awkward angles into my mouth, which cut my mouth several times. The dentist later told me that the assistant had also forgotten to tell me to take my nose ring out which could have caused the whole procedure to have to be redone. When I finally saw the dentist, for about 10 minutes, she was quite friendly and told me I had to get some fillings redone and my wisdom teeth out. She gave me a referral to get my wisdom teeth out but the sketchy place they referred me to only takes walk-ins which would have meant, she reaffirmed, that I'd have to walk into this place and maybe or maybe not be put under and have my teeth pulled. sketchy. Also, because Windsor Street Health Center only gives limited time appointments, the fillings I had to have redone would have to be spread out over three sessions, each of which takes one month to schedule behind the next. And she said I would probably always see a different dentists since they're continually rotating. So she said she would give instructions on the chart that she hoped the next dentist would follow. Sketchy!!! No way!!! I changed my dentist ASAP. In conclusion: Avoid if possible. read more

I like Jeremy am a little confused about all the negativity. My PCP Dr. Sophia Chu is amazing! She is so nice, friendly, personable and always can fix whatever aliment I seem to have. She seems to be knowledgeable at just about everything I have seem to come in contact with over the past two years of so. That includes everything from girl issues, annual checkups, birth control, spider bites (yes I was attacked and am allergic to spiders apparently), strep throat, a broken hand and knee cap, allergies and thyroid issues. She has handled it all and done so in caring manner. I cannot say enough things about her. She is young and seems to really care. Parking can be tough but there is usually plenty of street parking. I have never had to wait more then 5 or 10 minutes. I have never had to wait more then a few hours for an appointment and if you leave a message a nurse seems to call back promptly. Dru. Chu herself has called me back a number of times and that is so rare today. The front desk has always been friendly. I had one billing issue because my name was spelled wrong but other then that no issues at all and I am very happy to be a patient here. read more

I also have Dr. Chu, and so far my experience at WSHC has been smooth. It hasn't taken me too long to make an appointment, get refills, lab results, etc. My only complaints are that the receptionists aren't the warmest bunch. One was downright rude to me at one point, but as long as I get the medical care I need, it's whatever. I actually am a receptionist at a doctor's office and pride myself on my courtesy, so maybe I am being a bit bias. Also, the room where they draw the labs is anything but welcoming. I passed out last time I had them done, and they were apparently "out of juice" so they handed me a hard candy and sent me on my way... Because I like my doctor and communication with her is easy, I am satisfied. Needless to say, everybody's view of this place is probably erratic b/c not everyone has the same doctor. I also have a weird insurance and Cambridge Health is basically the only provider covered, so whatever, it works for me. read more

Horrible customer service!!! Messaged Dr. Recto to have my prescription refilled via their online system and a nurse on her team responded immediately offering assistance (the rest went downhill from here). The nurse took a long time to give me any updates even after mentioning I needed the prescriptions soon because I was running out. Granted it was during the holidays, not hearing for a week was understandable but it took her almost 4 days after the holidays to tell me she didn't receive the form. I had to call to even get that update because she wasn't replying to my messages online even when the messages are marked "read". It's despicable to have your patients run after you!!! PLEASE AVOID THIS PLACE because they clearly don't care about their patients. read more

Apparently WSHC heard the concerns, and took major efforts to get it together! The wait time, which once was often over an hour, was significantly shortened the last few times I've been. The staff interactions were far more positive, and they appear to be more organized. Here is a great example of how an establishment can use reviews on Yelp to identify areas for improvement. Bravo, guys! read more

Dr Lupton continues to impress me. She has a professionalism and medical awareness to fix my finger when I chop some of it off, advise me on finding specialists who are great, and give me actionable feedback on my wellness. If she is still accepting new patients you should consider her. read more

While the docs are nice, after being a patient for 3 years, I need to leave. It takes forever for them to call in prescriptions, sometimes 3-4 days--- sometimes never. Every time I call, they are always jammed and I am put on hold. I never get a call back from the doctor herself, only nurses who then relay messages back and forth from the docs, creating a neverending game of phone tag. More often than not, the messages I leave gets mistranslated. (ie, I would like to get any medicine for this except for prenisone... Nurse practitioner calls back saying "I hear you want to get prednisone?") I have since left this practice because I was sick of feeling like I was inconveniencing anyone and everyone when I had God forbid called my doctor to either get advice or a refill on a prescription. This morning I called with bronchitis(which I have had in the past) and I needed to be on my meds as soon as possible to return from work. The nurse, who I spoke to at 9:30am, said she would call back after she spoke to the doctor. At 3:20- I called back, still no doc. When they finally called back an hour later, they said the only way I can get meds for my illness is by coming in in the evening-- It would have been much nicer to get a call back sooner than 7 hours later to learn this info! read more

The facility was nice enough, and my doctor was fine, but their business practices are pretty shoddy. I went here about a year ago as a new patient for a physical, and you had to go through this weird process to actually become a patient (it was more than filling out a standard form, you had to use some 3rd party service). This year when I tried to schedule a physical (nothing crazy that required a special doctor, just a physical), they said I HAD to see my primary care physician, and that no one else could do it within the time frame i need it (4 weeks). While I am a "little" late in trying to set this up, and would prefer the doctor I saw last time, I just need a physical, that even a nurse practitioner could do. They have at least 10 different doctors there my insurance would cover for this, and there is no reason I couldn't see one of them if there is an earlier opening. However, the woman i spoke with didn't even bother to look, she just insisted that I see my primary care physician. Fine then, I will; at different practice. read more

To whom it may concern, My name is Luis Pascual and last Thursday 05/31/2018 blood was withdrawn from my veins by the Windsor Street Health Clinic for employment purposes. I was told by the nurse Monique the results would be available on Friday 06/01/2018. It is now Thursday 06/07/2018 with no answers or results given to me or placed in MyChart. I was supposed to start employment on Monday 06/04/2018 at the Charles River Community Center in Waltham. I have missed out on 4 business days of serving the community as a "Health Benefits Counselor." I have been emailing back and fourth with RN Rose Argueta but she seemed to stop answering me. I called in yesterday Wednesday 06/06/2018 and the person who answered brushed me away and said, "we will call you." I am trying to be patient and do not wish to escalate this any further if necessary. Would someone please give me a better answer to my MMR immunization results. Luis Pascual read more

This review is specific to the Windsor Street Clinic branch of the CHA: They are fantastic. I have had many doctors over the years--both via hospitals, school clinics, and HMO's, and the Windsor Street Clinic has provided (so far) the most efficient, welcoming environment yet. They returned test results to me within days, without me needing to follow up with them... the were quick and friendly during registration and altogether a welcoming environment. If you have any doubts about going to a community health center, don't--and try them out! read more

I've been suffering from some serious health problems for over a year now and have found myself spending much more time in hospitals and clinics than I'd like. And while I never expect to go to a doctor's office for a couple of hours of fun or entertainment, I do hope to at least to encounter a reasonable amount of respect and civility during my visits (and not out of any pity for my health condition but simply out of common courtesy). Out of all of the medical facilities I've visited, CHA blows the rest out of the water as (by leaps and bounds) the most unprofessional and unpleasant institution I've encountered. The receptionists are irritable and rude and become snappy in response to the most basic of questions. Their attitude always seems to imply they have much more important things to be doing than wasting their time with you right now, but I'm left wondering what could possibly be so important that to ask how I can access my test results is a waste of their time? Their attitude would be unacceptable in any industry, but the fact that they conduct themselves in a such a way in an institution that aims to treat people who are sick is absolutely baffling and downright deplorable. read more

Do not waste your time with CHA. While their medical staff seems competent enough, the administrative headaches you will have to go through with this office are absolutely awful. I can promise you they will lie to you about your bill, get your bill wrong, not actually send you your bills, and then refer you to collections for bills that you don't owe. Save yourself a ton of wasted time and money, just go somewhere else. read more

I wish that I were able to give them no stars. I went there to been seen by a doctor for swelling in my knee that I had had consistently for 3-4 weeks. My appointment was for 6:20 at night so I showed up about 6:15 coming straight from work on a Monday night hoping to be in and out quickly. By 7:00 I was still waiting in the lobby when a nurse came to show me into an exam room. After quickly taking my weight and temp she left saying the doctor would be in to see me in a minute. The room was freezing but I was excited to be getting my appointment under way after waiting 45 minutes and sat patiently. After waiting in the freezing cold for 25 minutes I limp off in search of someone to see how much longer I would be waiting. The woman I found told me the doctor was finishing up and would be with me in a minute. Ten more minutes go by and I get fed up and go to leave when the nurse who originally showed me to the exam room saw me and showed me my doctor walking around the hall and told me she was coming to see now and I should go back to my exam room. The nurse who had her coat on and was leaving for the night told me that if the doctor didn't come in ten minutes to go down the hall and knock on a door to ask the doctor to come see me, and then she left. After sitting shivering in the cold for another 15 minutes I get up and leave. Since all of the staff had gone home for the night, there was no one else to lie to me on my way out the door. And this was not my first bad experience with this health facility, I just gave them the benefit of the doubt and came back two more times. But there is no excuse for making a patiently waiting patient wait 1 hour and 40 minutes, most of it in a freezing exam room. I would not recommend this place. I called to try and get my copay refunded, having paid it in the belief that I would see a doctor, and it took me 2 weeks to actually get a hold of a person, after having multiple voice mails I left ignored and after having to be rude to receptionist on the phone (something I would never ever normally do). The billing person I finally spoke to apologized "on behalf of the company" and said I would get my money back (and that my insurance had never been charged- which makes sense since they never examined me). That was 3 weeks ago and I have yet to see the refund. I changed my PCP and never plan to go back there ever again. read more

If I could give this medical facility zero stars, I would. The bottom line is your health should matter to you and as such avoid this clinic. The doctors here are not the problem, the management is. If you have a serious aliment arise, this clinic is not prepared to provide excellent or even mediocre service. I needed additional testing done and it took over a week for the clinic to properly arrange my appointment because they claimed they needed to contact my insurance first and then promptly failed to do so. I had to call repeatedly and talk to many unhelpful people before finding someone to book my appointment and admit to the Clinic's mistakes. I have had nothing but problems with this clinic. If you are just getting checkups, and don't mind waiting over an hour past your appointment time to see your PCP, that is one thing. If something serious develops you will end up relying on people who don't care about their jobs, their temps are constantly leaving, and ultimately their departments will fail to provide the services required to treat you unless you are willing to waste hours of your time insisting they do their jobs. Boston is full of excellent physicians and numerous clinics. Do yourself a favor and fine anyone other than the Windsor Street Health Center. read more

I visited the ER at Cambridge Health Alliance. I am 15 weeks pregnant and was diagnosed with a UTI after they did a urine analysis. The staff then told me that I have a infection and a urine culture test will be done - I was told my urine sample (which was collected) has already been sent for a urine culture to their lab and I was put on antibiotics. They sent me back home telling me that someone from their hospital would call me and tell me the test results. A few days later, I called and was shocked to find out that no culture test was done. The incompetent staff had lied to me and unnecessarily put me on medication during pregnancy. Now, there is no way of knowing what kind of infection I had or whether an effective medication was given to me to fight the infection. I am not even sure if I needed to swallow the unnecessary antibiotics during pregnancy. All in all, they have put me and my baby's health at risk. The personnel who answer the phone are extremely rude, ignorant and arrogant enough to treat a patient as a triviality and a pest. They need a lesson in both manners and listening skills. They lack the patience to hear you out completely before endlessly transferring you to other personnel who never bother to return or take your calls. Much worse is the administrative red-tapery involved in getting your medical records out. A patient would rather end up dead before he/she can access his/her own record because the bureaucratic staff won't direct you correctly about the course of action required for patients to get them to release their own medical records. Before going to this hospital, make sure you hire a good lawyer. read more