Everything!!! I got everything I was looking for, the people…read morewere great and helpful, that's all I needed.

Love going to Ace Hardware store when I need something for the home and it's not a big project! I…read morelove going for light bulbs, cleaners, batteries, flash lights! Every time there's a hurricane coming I go to this particular store to get all my hurricane supplies! The staff is very helpful, they're knowledgeable and eager to help! They have really good customer service! The guys take you to the aisle of the supplies that you need and help you make the best choice! They don't only have hardware supplies, they also sell spices, candy, thermoses, water bottles, etc. and other Knick knacks, they carry very cute supplies for women as well! This night I went for a caulking gun! I appreciate this store because it's close by and they're very helpful!

Great place and staff. Unfortunately, the property was sold and rent raised so the team decided to…read moreretire a year or two early. Have a happy retirement!

I have been going there for over 25 years. I have always had very positive experience with them,…read morefeels like a family. 99.9 of the time they have anything I need,. They greet me with respect even with my hearing loss (deaf) they make an effort to communicate with me. Every staff knows my name, they always helping everyone.You will always get help you even little tiny things they usually have it. I called it helpful place. Always happy to see people. From my experience he knows many repeat customers and always get the help even well known plumbers come to get many different kinds of pipes. Think about it if you go to a very large hardware will take you over 30 minutes to find something, in that location maybe less than 10 minutes PLUS additional help. I love going there almost like a family. Very good people.

Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

I was at this location about a week ago to buy a deadbolt lock. A manager named Fernando quickly…read morehad came to me and purposely bumped into me and gave me an attitude about me looking for what I needed. I ended up finding the deadbolt and I asked the disrespectful manager if they had any traegor pellets since I had bought some about a week ago, he responded to me with a very disrespectful loud attitude. I decided to leave the store before I escalated the situation. This manager needs to be fired or highly reprimanded!!

I always go here instead of Home Depot because the staff are SUPER NICE and HELPFUL. As soon as you…read morewalk through the door, somebody comes to help you. And all the staff are very friendly. They have everything you'd need and they can show you right away where to find it, as well as multiple solutions for any problem. Today I bought bug spray for an infestation in my car, as well as a heavy-duty cart for carrying stuff. Nick helped me and he went above and beyond for me. He even assembled the entire cart for me, so I left very satisfied. It really made my day better and spared me the struggle of assembling the cart. Thank you Nick and thank you ACE. I will definitely come back soon.

Excellent Customer Service Excellent job performed…read more Bring your window screen to be replaced the same day

Buen servicio, muy amable, y dispuesto a guiar con tus proyectos!…read more------------------ Good service, very kind, and willing to guide with your projects!

I had one of the worst customer service experiences I've ever had at this store. I asked an…read moreemployee for help finding an item and was given unclear instructions. When I politely went back to ask another employee for help, he simply pointed toward an aisle and turned his back on me. When I mentioned that the service wasn't very helpful, the situation got worse and I was treated very disrespectfully and asked to leave the store. As a customer who was simply trying to find an item, this was very disappointing. I hope management takes customer service more seriously and reminds employees to treat customers with basic respect.

I'd appreciate it if they could stop being sexist. As a woman, on 2 occasions I haven't been helped…read moreproperly and it's obvious it's because I'm a woman. The first time the old man who's the main floor guy who works there during the week upon asking him to help me find a particular nut that I had with me asked "where's my husband and why can't he being dong this for me" and the second today was admit they didn't have the bolt I needed. When I asked to be shown the bolts and the door hinges (bc I needed a particular pivot for a door) which again I had one. After being directed there I easily found it. When I asked him if it was the same bolt, he said "yes" . It's disappointing that I can't go in to my local hardware store to find simple items and that Ace hardware supports this culture!

I stopped in to look for a generic part for my charcoal grill, they sell grills here and have a…read morelimited supply of parts in stock so I thought they might have something I could retro-fit. After waking the aisles I figured I'd run into an employee at some point and I did, after having a short conversation he insisted they didn't have what I needed so I asked him if maybe we could figure out something to get me by but he insisted I would need to go online and find the correct part, being I am visiting from out of town and had steaks thawing even Amazon couldn't save the moment. Well today "Ace wasn't the place with the helpful hardware folks" unfortunately although it is a nice little hometown store. After being a little disappointed that I wasn't going to find a workable solution I moved on. Fast-forward 10 minutes and a short drive up the road to Publix - I walk in headed to aisle 3 where they sell charcoal, chips and chunks of wood for smokers and voi· là there it is. I guess this Ace is more geared for canned solutions which is fine if you need a box of screws, a PVC fitting or a plunger. Nothing bad here was just hoping for a little unsolicited customer service and a friendly hometown helping hand so this experience was just okay...

There's a full service hardware shop and anything they don't have. They could probably get for you…read morewithin 24 to 48 hours check for hours during holidays, but everyone is very knowledgeable and anyone who doesn't know something. Just go to Bob in the paint section. He knows everything.