Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to help you with any project.

Something I absolutely hate as a consumer is walking into a store and, before I've even taken two steps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks! read more

Great store and location. They are obviously not a Home Depot based on size but I would say I find what I need 95% of the time and the staff are very helpful. read more

Good neighborhood hardware store. The employees are helpful and friendly. You pay a premium to shop there, but that's pretty much every store in the neighborhood. They were quick to help me return an item as well, so bonus points for that. read more

They have everything your home project needs. Great service especially from Ryan They helped me find the part and fix my patio door handle read more

Just don't buy paint there. Snotty and clueless people. Was there for almost an hour for one gallon of paint.

Literally had the best customer service everyone there was so nice and helpful. Super professional from the moment my friend and I walked in until we left. read more

Small store but very attentive staff. Came in during covid times and everyone was wearing a mask. The staff was fast to greet you and help you navigate the store. It was great to have someone available to help you and not have to wonder around for hours trying to figure things out, like every time I go to Home Depot LOL. The staff was friendly and bilingual. The store was clean and following precautions during pandemic. My time inside the store was minimal due to the great customer service. I am not sure about the prices but the convinience of being in the Brickell area and having their own parking space for customers was great for me. I found the items I need it and got home quick. Good experience at this store. read more

You will always find anything you need. The staff is courteous and always willing to help you.

I find it very convenient when they ask me when entering the store that I need help finding something and I complete my errand in the shortest time possible! Super conveniente esta tienda, siempre excelente atencion, solicito me ayuden con lo que estoy buscando y en menos de 15 minutos ya finalicè esta diligencia! read more

They were open on Veterans Day and very busy! Staff greets you as always. I went again for a bunch of key copies. I asked Gregory to organize them so I wouldn't have to figure it out after and he did it perfectly plus surprisingly fast! Excellent service as always. read more

Ace Hardware Brickell - Hardware Stores Near Me - Miami, Florida

I just left the place without buying anything I needed , I believe she was just having fun of myself , never someone careless about what I was looking for .... Really make me so ungry that I prefer to leave without buying the things I needed for my restaurant. read more

Make this make sense... i go to the store and they make me a duplicate key. I go back to the same store to get another one and the same store clerk tells me he can't make the key this time because my "thumb" wasn't covering the do not duplicate that he saw the last time he made the key. I talked to the manage.... Nada read more

Key copies, nails, spray paint, and bathroom hooks... All things I've purchased from this Ace Hardware! I live in Brickell and there's not a Home Depot in the neighborhood. I was pumped to find this store so close. While compact, they have pretty much everything you may need for simple home projects. What stands out most? Everyone is REALLY helpful. While I tend to prefer to look like I know what I'm doing in hardware stores, nine times out of ten, I'm heading here for something specific so I bite the bullet and take the help from the friendly staff when offered. They know where everything is and are eager to help. To top it all of it, there's a parking lot out front which makes it super accessible. I'm happy we have a shop like this in Brickell! Keep doin' what you're doin'. read more

Terrible management!!! The employees Harass you and follow as if you were a criminal . I was shopping for paint and many other things for home improvements. A big guy that works there talking loud always with his employees screaming around private convos NOBODY wants to hear . After like 5 min of being in the store i was so uncomfortable of the employees following everywhere I simply left and will never return . This place is trash ! read more

Very limited selection of tools and if you buy and later find out that you can't use the tool, they don't let you return it. You're better off going to Home Depot where you can return anything even after 1 year. read more

Great hardware store. They have more than you think, and the staff is super kind and helpful. Special thanks to Aurora who was extremely patient and knowledgeable with a million things I needed read more

Joshua was super helpful. I didn't know exactly what size to get when it came to looking for the right tool to get out a really tight bolt. As soon as I entered, Joshua immediately asked if I needed help finding anything? I explained exactly what I need to do the job and he went and got the right equipment. The customer service is here great! Keep up the good work! Thank you Joshua for all your help. read more

Small old fashioned hardware store that has a little bit of everything you need. Pleasant people and great inventory.

Opened 10 months ago in the Brickell area. I visited the location because it's closer than other hardware/home supply stores and I was short one spray paint can for a home project. Unfortunately, like most other businesses in the area (i.e. Publix, Walgreens, etc.), the majority of prices are inflated and not competitive. For example, one matte white spray paint can with primer and paint that I had previously bought at a local Home Depot for $2.69 cost $5.86 at this location. I needed about 12 cans, so the price difference does add up. The staff at this store was friendly. Unfortunately, after explaining what I was looking for and my project, they recommended an Ace spray paint can that was cheaper than the $5.86 brand. I bought two cans and was happy. I saved some money :-) It turns out, this Ace brand was not compatible at all to what I had started using in my project. So, it ruined the section of my work that I had almost completed. :-( I went back to the store and explained this to the gentleman at the cash register and I was refunded for only one can because I had already opened the other. While I'm explaining my situation, another cashier explains to me what happened and the difference in spray paints. All I could think was, "Where were you an hour ago?" Anyway, I will be going to Home Depot to buy one more spray paint can to correct the damage caused by the Ace brand. Live and learn. Live and learn. read more

Ace Hardware Brickell - Hardware Stores Near Me - Miami, Florida

I showed up at ACE hardware at 7:53 pm (Ace Closes at 8:00 pm so I was cutting it close). I asked the person who greeted me at the front door if it was too late to get paint and this fellow rolled his eyes into the back of his head as if I was asking him to give up his first born. I told him it was not yet 8:00 at which he replied "I can help you if you are you looking for plain white paint"... I told him I did not want to inconvenience him and left. Now I know it was not optimal for me to show up that late but with the unexpected detours and road closures on 2nd Ave. in Miami it could not be helped... regardless THE STORE WAS OPEN! In the past week I have dropped approx. $1,200 in this store on a paint project, but due to this man's horrible demeanor, I will never step foot in this store again. Message to Ace, stop spending money on advertising and redirect the funding to teach your employees basic customer service. read more

The staff here is phenomenal. I highly recommend this place. We came in to get some keys copied and pick up a few other things. Everyone was so helpful and even in the pouring rain, a staff member helped me carry out our stuff. The next day I called to see if they had a certain product so they went to put their eyes on it before coming back on the phone to ensure they did. I'm telling you this place is how I wish all businesses operated. read more

Great location here in Brickell. Whilst this area cannot handle a Home Depot because of its size this hardware store is ideal for all of us living here in downtown. Excellent customer service who always greet you at the door with a friendly smile. I really appreciate this place being here. It's so easy to run out for my building over here to get what little item I need and get back in a jiffy. read more

This store has a weird policy where a vast selection of their products are non-returnable (not even for store credit). Fully aware that people will only go there for convenience purchasing but I have the impression that what the store is doing is borderline ilegal. Also, prices are ridiculously high. Stay away and go to Home Depot instead. read more

Ferreteria surtida y muy ordenada, el manager, Kenneth, muy agradable. Excelente opción si estas cerca de Brickell

I've lived in Miami for 3 years and this store has been my go-to. They have always been able to provide me with the exact replacement or advice on how to adapt an item. My condo is over 15 years old and beginning to show it's age. My latest dilemma was replacing a broken shower light cover. For a mere $18 they replaced my broken cover with an even better solution. It's great to have such a competent staff working to solve my problem. They are like the good old days of hardware stores. read more

Never going to Home Depot again. Friendly staff. Excellent service and product selection!

The best hardware store , small but with the best people. If you have any question talk to Mario. Very nice and show me for solutions on how to solve my drill and fix issues. read more

I just left the store completely satisfied with the above average service performed one of the clerks by the name of Bryan. He not only cut me a spare copy of a key but he went ahead and explained the differences between the original key and the copy. He assured me the new key would work. I just tried it out and it did. Furthermore upon checkout, he was at the register and once again provided great service. Kudos on hiring him! read more

Customer service at this Ace Hardware is incredible. They also had everything I was looking for, which was a nice surprise for such an urban location. Much better than battling the crowds Home Depot in the Grove or on 8th street. We're lucky to have this in the neighborhood. read more

This store is a reminder of what we've lost with Amazon. The service is phenomenal. Everytime I go here I get great help and expert advice. This place should win an award across industries for how to make the shopping experience great and get people to get off the internet. read more

All I have to say is ask for Bryan when you go. His customer service is WOW! I went in with my boyfriend today as we needed replacement. Screws for his OneWheel XR Hoover board. Not only did Bryan help us out tremendously by helping us find what we needed and also provided guidance, he was also the go to guy for a lot of the other employees and customers. I def recommend you check them out! read more

i just want to say i wouldn't survive without your fucking established. thank you so much!!!

Great place to go for small & big things!!! Always the personnel are very helpful, I have bought many things there and have had to return a few, unopened and I always save the receipt just in case, never had a problem returning anything!!! GO ACE!!! MUCH better service than Hime Depot where u spend a king time hunting down someone that can help me but never have the luck finding them!! read more

Excellent option vs. Home Depot. In and out very fast, there was someone who greet me at entrance and help me out navigate all aisles loorking for the stuff I needed for my small project. read more

In a city known for its shitty "I don't give a f@#k customer service" attitude...Ace Hardware Brickell bucks that trend. Super helpful team members, knowledgeable, and friendliness give Ace that feeling you got from your old home town local hardware store run by Mr and Mrs Owens for 50 years. read more

Honestly this place has the best customer service. As a female, I have no idea what I'm looking for when I enter a hardware store and the staff here is always sooooo helpful!! They go above and beyond to make sure you get the right item for whatever project you're working on. I will always come here instead of Home Depot whenever I'm looking for anything home improvement related. read more

I needed to mount a tv. The tv nor the mount offered the connecting screws. Been there before, Ugh. This Ace store got me in & out ASAP. My helper named the screw immediately after he greeted me. I tipped him a few bucks and the boss saw it happened, He didn't like it, idc. Ty bud, cheers! read more

Always 5-Star Service at this ACE location! The staff is trained to immediately greet you the minute you walk in, they probe for what you need and by the time you get to the area where they route you... someone is there to help you. I don't know if this location is corporate or privately owned but they certainly make you feel like the owner is assisting you... it's been months that I stopped going to Home Depot as this location is perfect for my needs. Keep up the great work! read more

I go here all the time - their help is amazing. Grossly different then Home Depot (costs a little more but SO worth it). I always go here first and only then go to Home Depot if I have to. read more