The Consumer Review Fairness Act protects my ability to post and share my truthful experiences and opinions.
Everything I am about to say is of my opinion and 100% truthful.
It is my opinion that I caution each and every one of you about using Chadwick Air. We had used him for 10+ years for all of our HVAC needs. We had been very happy with his services and response times. That is up until September 3, 2019.
In April of 2019, we had to get a new downstairs AC unit. He installed the new unit as well as a furnace as he said that it would be more energy efficient for us. He also had to upgrade our thermostat to an Ecobee smart thermostat.
On May 13, our downstairs flooded from a separated pipe. That lead to water getting into the duct in our kitchen and dining room. It was also May 13 that Brian came to install the thermostat. My husband had discussed with him that we will need to have some ducts replaced and would be in touch.
July 1-3 Brian said he would be at our home doing our ductwork replacement. We had asked to have ONLY the damaged ducts replaced. I was home on that Tuesday and heard hammering and banging in the front of our home. My husband spoke with Brian and questioned why ducts are being changed that were not damaged. His response was one of "We will do you up right, get everything taken care of." That same day I was home, Brian Chadwick was not at my home. The men at the home were his "apprentice," who according to My husband, is a senior in high school and is homeschooled and his son, Brian Jr., who is a sophomore in college. There was a third male here, whom I did not know.
Once the ducts were replaced, we developed a bad humidity problem within our home. We tried to be patient and give time for the humidity to be pulled out of our home as our unit was off for 3 days while the ducts were replaced. On July 25, 26, August 5, 13, 15, 19, and 29 messages were sent to Chadwick asking him to find the problem with the humidity levels. He was informed often, sent pictures of our thermostat which reads the humidity levels in the home, informed of when our brand new cabinets began warping and not closing, the brand new floors becoming squeaky and sticky...all changes related to elevated humidity. By elevated humidity, I mean 65-72%. A normal home should be in the low to mid 50s%. There would be days without any response at all from Chadwick. There would be days he answered immediately and had no answers or solutions for our humidity problems.
Ultimately, on September 3, we were at the end of our rope. I found mold in my ductwork and on my vent covers. I had Karnes Heating and Air come do an inspection. Their findings were shocking! The findings were "Ductwork is vastly oversized; For furnace 9-8" supply leads need to be sized down to original 6". 16: return to 14". Found several severe air leaks. Duct not sealed properly and loose insulation. Highly recommend replacing all ductwork by qualified HVAC Technician."
On September 4, Hanover County Building inspector came out and did an inspection. It was brought to my attention at that time that all contractors are supposed to obtain a building permit for changing anything with ductwork and all licensed HVAC techs know this law. A building permit was not obtained by Chadwick Air. I am still waiting the official report from Hanover, but his initial findings were, "Numerous violations within the ductwork; the intake is not secured at all; mold is growing in the ducts leading to the home; the ducts are improperly sized; improper insulation of the ducts; the ducts should not have been cut off and reattached to the old ducts, but should have been removed and new ducts attached directly to the boots."
The facts of this are that 1-Chadwick allowed unlicensed persons to perform work WITHOUT direct supervision of a licensed person. 2-Chadwick admitted to Scott and myself that he was not present and did not provide the supervision he should have. 3-Chadwick admitted that the boys doing the ductwork are unlicensed and it was his license in which they were practicing under. 4-our cabinets have suffered warping and damage from the humidity levels in our home and Brian feels he is not responsible for that damage. 5-The humidity levels correspond perfectly with the ductwork replacement and that can be verified and proven with the Ecobee app as it keeps all readings on a graph indefinitely.
He did refund our money we paid him initially. We spent more than that to get this problem fixed!! I will also have an expense to replace cabinet doors that have damage due to the humidity levels being high for so long. The cabinets were 15 months old when the damage started! read more