Great staff and techs. Reasonable cost estimates and take the time to answer questions and…read moreconcerns. We replaced HVAC units with them and are very happy with the results. Recommend.

We moved our business to JM Pollards 15 years ago and maintained an annual contract with them to…read moreservice our home heating and cooling. In 2017 we put in dual zone system to replace our single unit, and JMP was extremely competitive in price. Based on our relationship history, the local small business support, and brand they represented, I was convinced they were the right company to work with for the system. Since the install, we continued servicing the system annually, and JMP has worked closely with us on a recent factory warranty repair request. Great people, and I truly appreciate how they value us as a customer.

no ac. Howell's scheduled a tech to come before I went to work. Identified the problem gave me the…read moreprice to fix, repaired it on the spot. Great work!

DO NOT USE THESE PEOPLE FOR DUCT CLEANING! THEY WILL DESTROY YOUR HVAC SYSTEM!!! They go through…read moreyour air intakes and destroy the coils causing major damage. I had to have my system replaced ($10k) because of their incompetence. And when I reached out, they could have cared less totally blew me off! Go somewhere else!

I recently had my home vandalized for copper which created the need for new HVAC, Water Heater,…read morePlumbing, Furnace and general advice on re-establishing power / water without causing more damage. Johnathan West was incredible to work with. Easy to get into touch with, handled a forever changing situation in stride and came back to the site multiple times to check on the work after utilities were restored. All of this at a the most competitive quote I received. Highly recommend these folks, ask for Johnathan and let him know the guy who had his entire HVAC system stolen, coper pipes cut, electrical wires cut, furnace dismantled sent you, his way. It was A MESS but Johnathan and team handled a terrible situation seamlessly.

We absolutely love our HVAC company. Jonathan has gotten us out of several bad spots with different…read moreHeating and cooling issues. Communication is great, service is efficient and thorough, and everything is expertly explained and justified. Look no further for a great experience for all your heating and cooling needs.

Our heat went out during this recent snowstorm/ice storm. Even though the street had not been…read moreplowed and it was very hazardous they came out right away. The technician was extremely nice and explained the problem to us in terms that didn't make us feel stupid. I've been using Clodfelters for over 20 years and there's a reason for that. Consistent high quality service and equipment. Looking for an HVAC contractor in Powhatan, search no more.

"I'm really impressed with the quality of the installation. The workmen were punctual, polite, and…read moretook the time to make sure everything was done right. The finished job looks fantastic. Great experience from start to finish!"

So happy to give this company kudos. Have had them install two separate HVAC systems in my home…read moreover the years. they are the only company that managed to provide a solution to the 'hot room'' problem ( you know how warm the room over the garage can get) and it has been cool and comfy ever since. they try hard to make it right when we had a service concern. All the techs are super professional and respectful. ( and they always pet our dog - smile). Thanks for another year of great service. Now if only they would do plumbing!

Purchased the deal on Groupon. Forced to buy additional…read moreservices before the Groupon deal was honored. The tech did not have the appropriate brush for the dryer vent and made do with what he had - this caused the vent to block and the dryer thermostat needs to be replaced. After all this, the tech wanted a 5 star review. Would give them a no star or negative if that was an option. Never again.

AC was set at 70. Never got cooler than 73 and that was only because the downstairs unit was…read morecooling both floors. Excelsior came and charged me $477. It did not help. They returned and said it was working. I called another company for a second opinion. They said there was a leak in the refrigerant coil. They fixed it. Excelsior has not refunded the $477 that accomplished NOTHING! !

An honest and great company/service. I was looking around for someone to help replace our furnace…read moreheater because ours randomly shut down one weekend. We already had two other companies come out and diagnosed our furnace which they confirmed that it was indeed..."broken". I can't help but first say that this company is now (and forever) my go to people when it comes to our HVAC (and what they are able product and services they offer). I had gotten the referral from my boss and decided to go ahead and get my ticket in. I EMAILed them and they responded back within (or even less than) 30 minutes! Elizabeth was so helpful and friendly with my situation on the furnace and told me that one of their guys would be available to check it out and to give us an estimate of what their service would be to replace it. They were very accommodating with my schedule because I wasn't going to be available until after 3pm that day. Jesse was the person who came and checked out our "broken" furnace and to give us an estimate. Their communication was wonderful, Jesse texted me when he was 10 mins away. I was so sure our furnace was broken because we had two diagnostic done on the furnace to confirm that it was INDEED...broken. I told Jesse of our situation and what the results of the last two reviews. I s*** you not....he fixed it. We had freaking heat for the evening and the following week. Our gas furnace is about 20 years old and was told by two other companies that it was broken and needed to be fixed and maybe even the AC too! Jesse was so helpful explaining to me of what he found and fixed (and I actually understood him! haha). He was so professional and so helpful in our situation. Long review short - because of our furnace breaking down the first time and that we have an 8 month old, we decided to get it replaced. Both Elizabeth and Jesse from the company had great communications in helping us set up a date and answering any other questions that we may have had. We seriously got very lucky with finding these wonderful people and company. Anyways, they gave us a date and time. (Helped me out and) showed up earlier than expected to get started on the replacement. Their team was very friendly, professional, and funny to work/talk to. They replaced our furnace within a reasonable time and told me of what is to be expected on turning on a new furnace. Overall, my experience with this company for the past week has been very pleasant and gave me a peace of mind of my home. I could not have asked for anyone better. These guys will be replacing my AC once that gives in as well - haha. These guys are definitely a keeper and I would highly recommend this to anyone in the Glen Allen/Richmond area. Thank you Elizabeth, Jesse, and Jesse's team (aka Tony and Chris)!!!!

Erik was at my home for over an hour cleaning my 2 A/C units, checking the refrigerant, and…read morechanging the filters. He was very thorough and professional. At the same time he was also very personable. If I need more work, I would be happy to see Erik return. I can highly recommend West End Heating and Air. A year ago my AC suddenly failed in the middle of the summer. They came out quickly and replaced my unit at a very reasonable price.

We had West End Heating and Air replace our heat pump/air handler and we're very pleased with the…read moreresults. We opted to pay more upfront for a better unit (American Standard) that qualifies for an energy efficiency tax credit. So unless there's an issue with the tax credit, we ended up paying less for a better unit in the long run. They completed the job in about 5-6 hours.

the right guys for the job. Absolute professionalism and respectful…read more Thank you!!!!!!

Fresh Air tech came to our due to a trouble call we submitted because our AC quit working. Well the…read moreunit started working before he showed up, he checked found nothing wrong. We wanted to replace the old thermostat with a new one that we had on hand. We understood we would have to pay for that. He claimed the wire was to short to hook up the additional wire. We have since learned not only was there enough wire but he just did not want to do it. I wish I had his name because now I wonder if he even knew how. I will never recommend this company and hope if I have future requirements that they are not the ones. The company may be good but that tech was not. only 1 star from me because the is forcing it but the tech represents the company while in the field.