I was very impressed with the welcoming and knowledgeable atmosphere during my visit and was happy…read moreto purchase my beginner gear at Little Mountain Ltd. I recently started researching cross-country skiing in order to keep myself active this winter. Most ski shops are still closed for the season, while those that were open had little interest in helping me as a non-downhill skier. The staff at Little Mountain Ltd answered my basic questions, made gear recommendations and were able to let me try on several options to get a feel for what I needed. There were no pressure, only knowledgeable answers to my questions. I feel comfortable with my purchase and am looking forward to the harsh NE Ohio winter now thanks to Little Mountain Ltd. Thanks!

We LOVE Little Mountain Ski shop!! Greg and his team do an awesome job of suggesting the right…read moreequipment for your experience level and then make sure that the equipment is sized/adjusted correctly. Customer for life!!

Love this store! You…read morenever know what kind of cool stuff you will find when visiting. I think they have great prices and selection. I recently took a trip to the store to buy some dehydrated food for a backpacking trip. They had a great selection that was cheaper than other stores. Plus I found a few other items I need but was not expecting to find.

Who knew there was a TJ Max-like store dedicated to outdoor and fitness clothing and gear??…read more This was a cool surprise on a recent outing to Westlake. The store is big and bright and well stocked with quality brands of clothing and gear and lifestyle items like candles. They even had some snowshoes (if only it would snow in NE Ohio). I found some great items at good prices and will definitely be back when in the area.

Excellent service: Hayden in the archery shop is top notch took care of all of our needs!…read moreAlso a big thank you to Rita and Ralph for excellent customer service!! Highly recommended for all of your outdoor needs and services! Thank You!

Still, my go-to place for firearms sales and service. Every counter man is knowledgeable and…read morehelpful. They have most things sports related. If there is something you need, and they don't have it in stock, they will order it for you. All their merchandise is reasonably priced. Check out girls are all super friendly. A special shout out going to Stephanie for being so kind.

Stopped in to buy some tick spray and instead of just telling me it's upstairs, buddy walked me up…read moreand showed me where it was. He also gave me a quick rundown on how to use it and the history of said product. If only all workers could be so helpful. Didn't know this place was even here till recently. I'll be back when up that way. Reminds me of the stores you see in various mountain towns. People want to complain about the price of the clothes obviously don't know what they're looking at. It's about the same price online for those top-tier brands. Check em out!

Well they may be a real daisy, but they got some mighty expensive shippin costs. They charge so…read moremuch for shippin that I expected it to be hand delivered by the Pony Express. Bein an Ohio Boy (I was born in New Rumley) I like doin business with folks from my home state, but the shippin costs killed the deal for me. Now I am used to high shippin as I am generally always somewhere out in the Great Plains (trespassin) but even I got my limitations. Just ask Sittin Bull. Happy trails ya'll

Best bike shop and bike mechanic in Cleveland hands down (face it Cleveland, Eddie's is not what it…read moreused to be, the Solon bike shop closed which I loved and the others are very average in their knowledge base and service). James at REI gets it in spades. He knows bikes inside and out and he is easy to work with (I love REI the service is always great and they are very knowledgeable). I bought a Salsa Confluence (best bike ever, love it) from a little shop on the near westside. They knew exactly zero about Salsa bikes. They did a ton of things wrong. I buy an extender from them and they put it in the wrong holder making it extremely hard to take off and back on for charging. I take it into James who says I can fix this give me a day. Not only did he get it right he carefully measured out the cord for the extender so it takes seconds to put in and take out. He also turned around the receptacle on the bike making it a breeze for me to deal with. They sell regular Salsa bikes, but not electrics at REI, doe snot matter this guy is masterclass. He asked for pictures which I sent him and said no issue bring it in. The bottle holder I bought at the other shop was bad and would not hold a CamelBak bottle. He swapped it out for a great Camelback and put in a side holder, which I did not even know they made. I am done with Cleveland bike shops forever ... from now on for service it's REI and James. Thanks James you have made riding more enjoyable and easier. Love REI

Came here for my dad to pick out a sun shade hat for a belated Father's Day gift. He is 85, not a…read morehat guy, but recognizes it's good to cover his head/ears. We needed some help, but there was nobody around. We went to the register, the lady admittedly said she didn't j ow how the Tilly hat adjusted. At $95.00, happy to get it, however, he wasn't quite comfortable with how to adjust it. We went back to loo, at others, I showed him another brand, it seemed easier for him to adjust. It was lighter fabric, covered his ears, and he was comfortable with it. We went to purchase it, the line had one register person and was 6 people deep. They finally called others to check people out. This helped. The store is pricey, no help and long wait at 10:45 am on a Wednesday. It offered no value that I couldn't get online next time. We could've easily ordered a few and returned what we didn't like. I love to support retail brick and mortar, but this experience does not provide a reason with no customer Service and a waste of time! The store was clean. That is a plus. Another plus, getting there at 10 a.m. when they open, parking is reasonable.

Solid fly fishing shop. Have stopped here a couple times while in the area to pick up some fishing…read morestuff. I always like to see what fishing stuff I'm purchasing in person instead of online. Staff was friendly, helpful. Stuff here is a bit pricey but Orvis is a reputable, quality brand.

I was looking for something very specific and the professional sales person who greeted me at the…read moredoor knew exactly how to fill my request. Customer service was the best I've had in a very long time. I know it's more expensive than a lot of retail stores but the quality is also much better. You get what you pay for and if you can also get superior customer service at the same time that's a win for me. I will definitely go back.

The Backpackers Shop just has to be experienced, whether you are a novice or seasoned backpacker,…read morehiker or lover of all things outdoors. I was just amazed by the variety, volume, and selections of items available. There is just so much to choose from and items from every category of needs for backpacking or hiking can be found here. Right after I visited Backpackers Shop I went to another similar popular shop and was not impressed with it. I just wanted to go back to the Backpackers Shop because I knew they'd have multiple things to choose from for the needs. Not only do they have anything i think I might need for backpacking or hiking but their staff are a wealth of knowledge and experience. I talked with a guy who hiked the AT trail and another worker who had just hiked the trail I am planning to backpack through. They were a gold mine of knowledge and wise advice. I love Backpackers Shop

Ordered online and got double charged then got a message saying my lede was cancelled but haven't…read morereceived a refund yet. No email saying why it was canceled or what to do next. Just an email from the shop app. Tried calling them and no one answered. Going n to have to follow up with my CC company to get a chargeback. It's been over a week since my order and zero communication from company.