I have always had an amazing experience with all of the ladies at Knockouts in Plano on Preston…read moreRoad. Sadly I had to move but 10/10 would recommend!!

Went in yesterday to get a haircut. and the women working couldn't care less that I walked in. 2…read moreladies were cutting hair and looked up when I came in but made no comments or gestures to acknowledge that a customer actually walked in. I sat down, and assumed that when they were done they would tell me if I was next or if they had other appointments. While I sat there a 3rd lady came from the back didn't look at me, and did some things on the computer, then turned around and went to the back and disappeared. She made no attempt to acknowledge that a customer was there, and poof she was gone. I was the only person in the seating area and it was mid afternoon. After sitting there for about another 5 minutes I got up and left. I guess they don't need the business. I was there about 15 minutes.

Booked for my husband. Cut Is the best he's had, love the way it's growing in. Very responsive…read morestaff who get back to you quickly. PHi did his cut and he loved it!

Versatile services available. Chilled Vibe…read more Clean and polished establishment. Friendly and amicable employees. Talented and experienced staff.

If you're looking for a barber who genuinely takes pride in his craft, Justin is the guy. I've had…read moreplenty of haircuts over the years, and the level of attention to detail Justin brings is on another level. He takes the time to understand exactly what you're looking for, offers honest recommendations when needed, and makes sure every cut is tailored to your style rather than just rushing through another appointment. What really stands out is his consistency. Whether it's a simple cleanup, a fresh fade, beard work, or a completely new look, the result is always sharp, clean, and professional. The fades are seamless, the lines are crisp, and you can tell he pays attention to even the smallest details that many barbers overlook. Beyond the haircut itself, Justin creates a great experience from start to finish. He's friendly, easy to talk to, punctual, and makes every appointment feel relaxed and enjoyable. You never feel rushed, and it's obvious he genuinely cares about making sure you leave the chair confident and satisfied. The best compliment I can give is that people consistently notice the haircut after I've seen Justin. If you're searching for a barber who combines skill, professionalism, and outstanding customer service, I couldn't recommend Justin more highly. He's the type of barber that once you find him, you stop looking elsewhere. Five stars isn't enough.

If your walk-in they give you the youngest cutter and he doesn't know what he's doing.read more

I've been to Nate a few times now, and he is by far one of the best barbers I've ever had. He…read moreoffers great service at reasonable pricing. He goes above and beyond for me every time, and I've never left unhappy. Very chill and relaxed vibe with great coffee as well. I highly recommend this barber to anybody in Frisco and beyond.

Very nice and professional looking shop! Nate was simply an amazing person first time customer will…read morebe back for now on! Highly recommend this shop.

Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

2nd visit because the 1st visit finally made my hair happy…read more Joletta put the style in hairstyle. I can promise you, I have tried most all the local salons in Addison and a few in Frisco but I kept getting someone that could not figure out what we were both looking for until Mis J made my day. She has been there for 6 yrs and is the chick in charge of the cool heads hip place. 5'o'clock happy hour starts in her chair with the nice touch of offering you a drink while sitting in the most comfortable barber chair period ! Even better was the price $$ and hot towel to finish hair happiness.

Awesome cut by Tyon! Really took the time to give a great cut on our teenager. Looks great!read more

The best floyd's in DFW area, ERIN!!! is the best stylist. Ask for her!! …read more I been showing to floyd's in preston in frisco for a couple years, and music is great You always have fun, great experience.

I'm pretty disappointed with my experience at Floyd's. My barber, Gloria, was on her phone during…read moremy haircut, and as a result, my haircut was noticeably messed up. I understand that mistakes can happen, but being distracted by your phone while working on a client is unprofessional and unacceptable. Floyd's has a good name and reputation, and I would suggest management take this situation seriously. If they want to maintain that reputation, they should reconsider whether Gloria is the right person to represent their business. I expected much better from a professional barber shop.

I found my barber. Amberia has amazing skills when it comes to cutting men's hair. Great…read morepersonality and a very clean workspace. I felt as if I was listened to regarding my hair. I will be coming back to her again.

She cut my hair a long time ago. Just wanted to say thank you Amberia. Great styling and attention…read moreto detail.

The lady that cut my hair I believe was named Lindsey (she was the mgr.) I'm in a wheelchair but…read moreshe was very nice about cutting my hair, Plus she did a very good job.

06/05/24- Wednesday…read more It was my very first time at this location. The "Hair Stylist" gave me a facial massage, put a shampoo my hair with hot/ warm towel. Thank you so much Ms. Mirna. Please ask for her when you come to this location!!!

I've been getting my hair done by Makenna for years now, following her from her prior salon to Di…read moreLusso, which is in a great location, just north of Stonebriar mall. The salon is easy to find with plenty of parking. Makenna is very knowledgeable and does a great job keeping my hair looking its best. Color, highlights, cuts, she is great with all of them.

I want to share my experience so others can make an informed decision before trusting this salon…read morewith their hair. My hair was severely damaged after receiving services from Stephanie. What I went in with and what I was left with were two completely different things, and the damage has required significant time, money, and effort to try to correct. What has been even more upsetting is seeing other people come forward with similar concerns about damage to their hair. I brought my concerns to the salon owner, Natalie, hoping she would take the situation seriously and work toward a reasonable resolution. Instead, in my experience, there has been a complete lack of accountability for what happened. I have felt dismissed rather than supported as a paying client whose hair was damaged by a service performed at her salon. I understand that not every service turns out perfectly, but there is a major difference between an imperfect result and significant hair damage. Mistakes can happen--the way a business responds afterward says a lot. I wish Natalie had acknowledged what happened, taken responsibility for the salon's role, and made a genuine effort to resolve the situation. I would strongly encourage anyone considering this salon to do their research, ask detailed questions about the health and integrity of their hair before allowing chemical services, and document their hair before and after their appointment. I would never want another person to experience the damage and frustration I have experienced.