OMG. I submitted a review several days ago that was less than favorable. The manager contacted me almost instantly and wanted to make amends. His name is Nathan. He is a great guy. I won't bore you with the details, but he was more than fair in making up for my complaint. He also more than earned back a customer. Nathan loves plants and helping people with their designs. I'm sold and will return to Chalet. read more

We were in need of a landscaper to help us update our back patio landscaping. Arrangements were made for a Chalet landscape designer to come to our home to discuss the project at the beginning of June. At the end of the appointment the designer stated he'd have an estimate for me the following week. Two weeks passed without receiving the estimate. I followed up with the designer who stated he had fallen behind and would have the estimate to me by the end of the week. The end of the week was over a week ago. Apparently Chalet isn't interested in this job. read more

Great experience with Danuta when shopping for indoor plants! Ask for her if you want all your questions answered. Not only is she very knowledgeable but she has a real passion for plants and willingness to help you find the one you will love. Thank you! read more

I've been a happy Chalet customer for almost 4 decades. They always carry a beautiful array of plant materials and accessories, and care for them with excellent attention. Most importantly, their staff are well educated in the horticultural world, and are always willing to share information and search out answers to just about any plant-related question. Recently, they reminded me why I think so highly of them. I came in with a gnarly problem that I feared couldn't be resolved. They tackled the task quickly and carefully and were able to get a plan in action in record time, having the materials I needed on hand and the personnel lined up for the job. What was a mountain of turmoil for me was just another day for them. They know the horticultural world, they know what keeps it ticking, and they are prepared and willing to do their jobs with dedication and courtesy. It's always a joy to pay a visit to this beautiful "green" place. read more

Love love love this nursery I have bought hydrangea bushes, rosebushes, decor, dog toys, everything this is a great place to shop for all your outdoor needs read more

See all

I was surprised by the retail section, I expected more plants than home and gardening tools/decor but I loved the place. There's a lot to look it. The indoor plant greenhouse is beautiful, it's literally packed with so many different sized plants. They had a variety of succulents and orchids as well. Staff is a little odd but my experience was fine overall. read more

Chalet Nursery - Nurseries & Gardening Near Me - Wilmette, Illinois

See all

I went to the Chalet Nursery based on a recommendation after having bad luck from an online nursery. I wanted to replace my Fiddle Leaf Fig which came to me from this other vendor with some type of disease. Anyway, I found the staff very friendly, knowledgeable and helpful. I've had my new Fiddle Leaf Fig since November 2020 and it's thriving beautifully. I recommend the Chalet Nursery and will purchase more from them. read more

Chalet Nursery - Fiddle Leaf Fig - Nurseries & Gardening Near Me - Wilmette, Illinois

I came in on a Friday with my wife to pick out a Christmas tree. She had called previously and schedule a Christmas tree delivery for Saturday delivery. It appears to take 20+ minutes per person in the checkout line to schedule a tree delivery. When it was our turn to check-out after we picked out a tree, there was no record of the delivery we scheduled previously. We scheduled a new delivery for Sunday. About mid-day on Sunday, my wife called to confirm that they were coming today. We were then informed they do not do deliveries on Sunday and have no record of our scheduled delivery again. Stay tuned to see if we actually ever get our tree delivered from this place. After talking with the manager soon after our review they moved our delivery time to the same day and gave us a much better tree. Very pleased with the service and would recommend to anyone read more

Chalet Nursery - Nurseries & Gardening Near Me - Wilmette, Illinois

Mary Francis guided me through the outdoor garden section and answered all questions garden. Alaina and Suzan took good care of me at check out. I wasn't able to see the whole store today but I got a good sense that of you come here you can get what you need both in knowledge/expertise and goodies. My bag of treats today included soil (and soul) supplements, seeds, and books. True it's the middle of February but why waste time getting ready for the gardening season?! I came in today and got the Royal treatment because I'm thinking ahead and start had plenty of time to talk me through my questions. I'm sure I'll be back again soon! read more

See all

Chalet Mgmt reached out and will help me find a suitable replacement- hopefully soon. read more

Chalet Nursery - "tree" is supposed to be 4-5 ft upon arrival, I'm 5'3 on a good day. - Nurseries & Gardening Near Me - Wilmette, Illinois

See all

This place has it all regards to outdoor stuff just be ready to spend an outrageous amount of money for everything you purchase there. They cater to the very wealthy on the north shore. read more

Chalet is a fantastic place. It is a treat to walk in the door. Not to mention their top quality everything. Today, a cheery and wonderful associate, DANUTA helped me choose a little custom plant arrangement for my nine year old grandson who loves the movie "Little Shop of Horrors." You guessed it. Venus Fly Traps and other bug eating plants. She was delightful. People like DANUTA and service like that keeps me coming back to Chalet. 10 stars! read more

Beautiful nursery. Rare plants. Dog section. Stuff you dont need but you need section. I love this place. 10/10 need to go.

I just had the best experience with Jennifer Brennan, a horticultural information specialist, at the Chalet. Over the past two years, I began to gather some house plants and succulents in my apartment. I have purchased soil and lovely pots at the Chalet. But, I could tell that my plants needed help. Jennifer looked at photos and was so generous with her time teaching me what I need to do with my succulents, and others, to facilitate their growth. She is so knowledgeable I was amazed at how kind Jennifer was sharing that information with me. Best place to go to grow your plants! read more

The Chalet is a great place when you want that special gift or a product that you really will not find elsewhere. We have found many a treasure that has given much happiness over the years. Several attempts, results in just the right item, at just the right time and at just the right price (maybe a sale or customer appreciation 20% reward) makes the shopping experience fulfilling. Their items are of high quality, durability and timelessness. Shopping at the Chalet Retail store is a worth while endeavor. read more

I had a very bad experience dealing with the landscaping division. I inquired about landscaping design in May of 2021. I had a designer come to my house to see the area. He did measurements and told me he will be in touch in a couple of weeks. After I had not heard from him, I called Chalet to find out about my project. They opened a ticket and I got an email that my designer will contact me. He never did. In September I went to Chalet, asked to speak with a manager and gave him the information. Again, I did not hear from them. I never got any explanation as to why they ignored me. I am highly disappointed in the service from an upscale nursery with a great reputation. I will never buy anything from them. read more

Great service and very knowledgeable staff. I had planted some trees that were purchased at another store. They died for whatever reason, but I took pictures and brought them into Chalet. They very patiently explained what could have gone wrong and what I could do to fix the problem. Since those trees had died I needed replacements and Chalet happened to have a good sale which made it an easy choice. The best part is that they have a fairly low minimum order to get free delivery. I agree that they are probably more expensive on some items. However I don't mind paying a bit more of a premium if I'm going to get expertise and great customer service that you can't get at a big box retailer. read more

I guess there is a Santa Claus! We had some family health challenges this year which made putting up a tree seem impossible but...Chalet to the rescue!!! Eileen and Leo made sure we had the perfect tree set up in our home. I am so very grateful for their extra effort and kindness after I measured incorrectly with all the distractions. Thank you, Chalet! read more

We couldn't be happier with our services from Chalet! From the first on-site design meeting to the final planting, everything was beautiful and well planned. The design was broken into distinct phases, making it more economical for us to tackle over time. At this point, we had foundation plantings around our small cottage, a focal garden bed, a mature tree and privacy hedge planted. We are not gardeners and required hardy items that could withstand a week or so of neglect as well as frequent high winds. Mark, Alice, David and the planting crew were phenomenal! Such attention to detail and consideration of our needs, likes and dislikes. Money well spent. Highly recommend. read more

I have a brown thumb and hate gardening. The previous owner of our home put in very nice landscaping that I was just not able to maintain and it was over run with weeds. I called Chalet and they gave me an estimate and they did a fantastic job of restoring things. It looks good as new and will likely look even better when some of the plants which were restrained by weeds grow back fully. They really took the time to make sure everything looked fantastic including digging up and replanting a few of things to make them look better. This is not your typical landscaper who comes out and pulls weeds. They really took their time and made things look great. They are not cheap but you get what you pay for. With all the praise why not a 5? Their communication is not particularly good. It often takes days and a little nagging to get your estimates and they are not particularly good at answering emails. When I decided to move forward I sent them a signed contract and heard nothing back. About a week and a half later I get home and there is a rep there doing a final evaluation for the work 2 days later. I was appreciative but it would have been nice to let me know ahead of time. Overall any challenges are more than overcome by quality of work and value read more

Love this place! I have been here many times, first to have 2 trees put in our yard, different flower arrangements and now, for a summer plant arrangement. Because they are so busy and I was looking for something in particular for my flower urn, I made an appointment and I was so happy I did! I worked with Jennifer and brought her a picture of an arrangement (that I found on their property) that I wanted to mimic. After I told her my colors and how I wanted the arrangement to look, she helped me pick out flowers, told me how they would grow (I was going for height and cascading down affect) as well as how to plant them and water them. I am new to planting so there were a lot of things I didn't know, such as how much soil to put in, where to plant them in the pot, and how many plants I could fit in my urn. Chalet has a great selection however they can get pretty busy and picked over quickly so go early when the deliveries come in, which is almost everyday! I strongly recommend them and am looking to go back for my next creation. They have also done a great job with our past trees in delivering them and plant them. read more

Chalet Nursery - This is the arrangement they helped me build. - Nurseries & Gardening Near Me - Wilmette, Illinois

See all

Chalet customers beware! Having been a customer at Chalet for over ten years, my recent experience was horrific and distressing. Chalet planted five arborvitae I bought a year ago, and they all died within a few months. Had thought that Chalet's well-advertised free replacement policy was straightforward, I found out that it was anything but. I was initially told by Chalet's in house expert that fungus was the culprit. This caused me great angst, as I have many established arb close by. After inspection and lab test by a local tree expert, he confirmed that fungus was not the cause, the replanting shock was. The fact that the established trees are still alive and well is a testimony that Chalet's assessment was wrong, but that's not even my complaint. It took more than 31 emails with Chalet's management to get the trees replaced, except that within four months, the five new replacement trees are dying! I met with the tree expert again. He confirmed that the shock from replanting is the culprit. I had anticipated that the replacement trees may not do well, despite my adherence to the publication: "Watering Newly Planted Trees and Shrubs by the University of Minnesota Extension." I had asked Chalet's manager: "What if the replacement trees don't survive?" His was dismissive, and said that Chalet has done over and above what it is committed to do. Note that Chalet had agreed to give me slightly bigger trees as replacements, to compensate for the time the dead ones would have grown to, and to also give me one more tree, knowing that at that time, I was working with Chalet's commercial division to buy more trees. On the day the five replacement trees were planted, the one "freebie" was missing. After replanting, Chalet notified me that it will not honor its written commitment to give me one tree for free, and Chalet no longer wants to do business with me. How convenient! Ten trees died within a fourteen-month period? Something clearly is not right! I suspect Chalet was concerned that I might not take delivery of the five replacement trees without the freebie and therefore did not give me advance notice that it is reneging the manager's written promise, and that I might take another course of action against the company. Indeed, I am doing so, to make others aware of the god-awful experience I had. read more

WOW, just now dialed posted # 847 256 0561... prompted to reach retail press 1, then asks for a pin # then disconnects you "thank you for calling", tried again... tried 2 for corporate office on 2nd round of attempts, now a 3rd time let is sit through all options for an operator... Yup same thing, so I have wasted 10 minutes trying to get through (and yes it is answered Chalet Nursery) to no avail. Wow, just wanted to check availability on a couple 5 ft spiral boxwoods or arborvatea... Guess I am going to check Atrium, Redds or Platt Hill.... Really disappointed. WOW, WOW!!! Incredible to get a response on an issue (phone frustrations) that seems to have been temporary, and not Chalets fault! Well worth the trip, the place is amazing, and the inventory awesome. Do not expect to pay big box prices, this is a full service nursery with healthy plants, solid selection, and staff that knows what they are doing. You get what you pay for folks, and this place is top of the line. Definitely on my go to list from now on. read more

This review is for Chalet's retail section only, as I have had no landscaping done and have spent very little time in the nursery. I treat a trip to Chalet as a window shopping adventure and a treasure hunt, because there's a lot there to look at, and there's always something special that I didn't expect to find but am thrilled to come home with. They have candles, lotions, jewelry, scarves, a stunning Christmas department, a fantastic pet department, outdoor decor, indoor decor, welcome mats, lighting, birdhouses and birdseed, picture frames, placemats, linens, room sprays, shawls, hats, lawn decor, etc etc etc. I find most of the products to be high quality. My only criticism of Chalet is that they are expensive. Chances are you can find anything there for less somewhere else, but I don't always want to deal find, and sometimes the shopping experience is worth a higher price. read more

We love Chalet. Not cheap, but excellent tree and plants. Love that they bring Reindeer in for a short visit, then they go back to the farm. Kids that don't live in rural areas, and adults sooo appreciate. 2 weeks in Wilmette is not cruelty and makes so many appreciate them and the environment read more

The folks at Chalet Nursery must be very busy. I used their wonderful online portal to propose a large job at our home, and they never even responded. It's one thing to say you're too busy at the moment; I get that, but it's another entirely to be ghosted by a business. I love the Chalet Nursery -- we buy from there often because of the quality -- but I'm not so sure about their ability to handle requests for landscaping jobs. read more

We just met with Jennifer Brennan. She was very knowledgeable about the shade trees that we were looking at. She has answered our gardening questions for several years. She is definitely an asset to the Chalet Nursery Staff. read more

My first time here, looking for a bonsai tree. I wandered around aimlessly looking for someone to be me for ten minutes. I eventually asked someone and he told me he's gotta find Greg or some similar name. I follow him about fifty feet to a group of three other guys, one who looks like a manager (I'm guessing 'Greg' as I thought he was helping me. After they stare at me for a few uncomfortable minutes I asked them if they were finding someone to help me. The manager guy confuses me for a previous customer he helped at rudely told me he already helped me and that 'Jessica' was walking up behind me to her me but I must have ignored her. As he was saying this to me, he slowly realized that he helped someone else so he asked me what I needed help with. At this point I was ready to leave. It's a shame too because this store is pricey but beautiful. However, such terrible service that I'll never return. read more

Growing up in Wilmette, Chalet Nursery was a corner stone in the town. It's been many years and today I made time to stop and explore!!(I now live in Wisconsin). Starting outdoors, the selections of perennials, annuals, shrubs, and trees were very impressive! Overall prices for the sizes and varieties of plants were reasonable. I didn't see a single plant that was inferior!!! Everything was truly outstanding and vigorous growth was very obvious!! The indoor store had many beautiful accessories for your garden indoors and out. Lots of potential gifts that making decisions would be a challenge!!! This business is over 100 years old and with one visit you can understand how they not only survived, but flourished over the years!!! read more

Been going to Chalet for many years. Friendly and helpful staff. I have dogs and visit Gabbie in the pet area to find all the best foods and toys. I like their unique selection of garden Knick Knacks. read more

Great nursery, great plants and knowledgeable staff with great pricing & unbelievable service.

Amazing selection and fantastic knowledgeable staff super willing to help you figure out what will work best for you!

I never--and I mean NEVER--leave reviews for things, but I absolutely had to with how horrible the service and final product of our lawn was. I hired Chalet last year to redo my father's lawn, because he is aging and nearly blind. I asked for simple things to make his lawn look nice again and we went over with them specific things we were looking for (in ground sprinkler system, new grass/sod, fixing the bushes). They did NONE OF THAT, but ended up charging my father an exorbitant amount of money putting in stupid things he doesn't need--a new patio (picked a horrible color), a fire pit and lots of mini plants. They did NOTHING to the grass, charged him an EXTRA 10,000$+ to put in the sprinkler system, and left the bush areas BARREN. It cost 385$ for them to TURN ON the sprinkler system this year and replant one sprinkler hose that was dug up by the city. I am horrified that this company exists and seriously considering filing a complaint with the Better Business Bureau. DO NOT USE. Waaayyy over priced and terrible service/outcome. read more

Purchased firewood from the Chalet a few times, but this last time the wood was such poor quality. The majority of the pieces were the size of pieces not logs, larger sizes had paint on them. read more

I love Chalet for its high quality plants and merchandise. I find the staff in the nursery as well as the retail area to be helpful and friendly. However, I would like to call out one very special customer service representative for her excellent, well thought out advice, patience and knowledge....Her name is Jill and she is a real find as she answered my questions, followed up with me in a very timely manner. She represents the company very well. read more

Chalet has always been my go to place but I have found myself more and more disappointed this year. Inside the store, absolutely fantastic. I can get small blooming plants and the staff is fantastic. However, when I use landscape services, I'm consistently disappointed. They lost my landscaping plans that a designer did for me. Finally returned the backyard plan after a year, but lost the front yard plan. I was going to hire them to redo the landscaping but they came back with what was on the plan before that didn't grow in back and never followed up on the front yard. Maintenance was haphazard so I've gone another route. I wish I didn't have to as I love the store, but they've been very difficult to do business with ... follow up really lacking. read more

Yes, the pet dept is expensive, agreed. But, the store is absolutely gorgeous. So much to see, smell, browse, shop. Wonderful decor, beautiful gifts. We buy our firewood and kindling here, and while the garden center can be pricey, the offerings are lovely, healthy and the staff helpful and knowledgeable. read more

See all

I have used the Chalet's landscaping services for 20+ years and have spent thousands upon thousands of dollars with the company. For the 1st 20 years or so I was very happy with the service I received. The landscape designer assigned to my account was knowledgeable, listened to my ideas, and was reliably communicative. He retired and my account was reassigned. Since then my experience has been mixed at best. The first account rep was was terrible at communicating. She would make appts. and not show up, fail to return calls and emails, and neglect to send proposals. I asked for a new rep. My bigger issue is that the Chalet's service seems to have slipped. The accounting department failed to process one of our credit card payments and then sent us a "reminder" of our overdue bill. On another occasion we were again accused of being delinquent in our payments but, in fact, they owed us money. We were supposed to have received a credit for some plants that were installed but that we had never agreed to. It took multiple emails and over a year's time to get them to cough up the refund. Last year I signed up for their lawn fertilizing and weed control program. It was supposed to include 5 visits. They only showed up for one treatment spontaneously. Two treatments were totally missed and the other two I had to request --then they came running over the same day. Even after I reported that they were missing treatments, they still failed to come over. Consequently the lawn looked terrible with all sorts of weeds which I had to treat myself. When I complained, I was told it was too hard to keep track of my lawn's needs if they weren't he ones mowing it every week. Come on! You don't need to mow a lawn every week to see it needs to be treated for weeds. So I canceled the service and said I wouldn't be renewing. A couple of weeks later I received a form letter telling me they were raising my rates next year for the lawn fertilizer/weed control service. So I had to call to cancel a second time. I hope it's canceled but I have no confidence that it is. Although they failed to deliver on the lawn contract, they started showing up out of nowhere and spraying my bushes for insects. This was their integrated pest management program which I never signed up for. I pointed out that I had never requested that service and asked that they stop but that request also took two attempts. Bottom line is their service has really deteriorated. I have a couple of projects lined up with them for next year but I'm definitely going to start looking for a different company. Too many mixups! read more

I, like (literally) a thousand other people got the Groupon for Chalet. I expected the place to be slammed when I went the day after the Groupon, but on this Thursday night it was pretty empty. I was on a hunt for air plants and Chalet had a pretty good selection. The plants were surprisingly affordable, too - ranging in price from $2 to $12. I will say Chalet is not cheap. Before I found my plants I browsed the retail section and found some cute pajamas I liked ($80) a wreath ($100) and some candles ($36). Even with my Groupon this was way out of my price range, so I high tailed it back to the garden section. I made a brief stop -off in the pet section. Strangely, Chalet has a fantastic selection of Whole Dog Journal rated foods, including the Solid Gold Hund-N-Flocken I feed my dog. The price was on par with Petco. I'll keep this in mind for the future. The reason this review is 3 stars is that I felt uncomfortable and over my head the entire time I was at Chalet. Like, I felt I didn't deserve to be there, gardening dilettante that I am. No one on staff addressed me unless I addressed them first (not even a "hi"). When I did ask for help I felt the staff was cool (as in, not friendly), though they did answer my questions. When I was interested in a house plant but had questions about its care, the lone greenhouse staffer was tied up with someone buying something more expensive that I was. I grabbed my houseplant, put my faith in Google, and left. I would come back to Chalet because they carry some specialty items (like moss seeds!) that are hard to find elsewhere, but I wouldn't exactly say my visit left me with a warm and fuzzy feeling. read more

Working with Henry Myerberg at the Chalet in Skokie was a delightful experience. He promptly replied to my calls, his men planted my trees and set up the seep hose. When one tree died over the winter, I texted him and, without my knowing they were coming, I looked out to find a new tree planted and watered within a week of my text. I would highly recommend the Chalet and Henry's efficiency. read more