The dentist here told me it was very important to come in asap if my temporary crown came off…read more After reattaching my permanent crown that fell off and was DAMAGED they reattached it as a temporary while waiting for the replacement crown. It fell off again on a Friday evening. I could not secure it back in place because it has a HOLE in it. I called Monday morning. It took an HOUR to finally get ahold of someone and then I was told they could not possibly get me in anytime Monday. So I guess the dentist lied?? It's not important to get in right away?? It fell off FRIDAY! Whatever, time to look for a new dentist.

4/18/2022 **Update** Another successful trip to the dentist…read more I am a self diagnosed difficult patient due to my anxiety. I will stall and put off appointments for as long as I can. I can say with confidence that Dr Piefer and his team are hands down the best. They understand my barriers with appointments and do not push me into any treatment that I am not comfortable with. I am continually impressed with the kindness and knowledge of all the staff at the Cascade location! As stated in my first review, I am so happy I made the switch to MI Smiles. First review from 2021 Such a great experience with Dr Peifer and staff! I'm so happy I made the move to Mi Smiles. Staff was kind, courteous and knowledgeable. We came up with a dental plan that was a collaboration, something that my previous dental office lacked in. I couldn't be happier. 1000% recommend!

Excellent care and staff. I would recommend Roots Family Dental to anyone looking for great dental…read morecare.

From the extremely competent office manager to the dental hygienists to the doctor with terrific…read moresocial skills, the office is warm and inviting. The Dr. isn't pushy, but is very knowledgeable about what should be done for dental care!

I have been going to DR Dater for about 10 years. His office staff is friendly, easy to work with,…read moreand I have never had a billing issue. I find his recommendations accurate and he is always explaining what he is doing as he works on my teeth. Whenever I have needed work in between appointments they have been very flexible in getting me in to take care of the problem. I would recommend this office.

My first exam and cleaning were ok...cleaning not as thorough as another dentist in Rockford...but…read moreDr. Dater accepted my Healthy Michigan insurance. He convinced me I needed a crown, quoted me a price and said insurance would not cover it. I paid, but subsequently got a substantial refund from his office. When I called to inquire why the refund, I was told insurance was BILLED BY MISTAKE and he was forced to take a write off. So Dr. Dater would have never told me I was entitled to a discount except someone in his office messed up. I had another appointment for check up and cleaning 6 months later, and at the last minute his office called to say they no longer take Healthy Michigan insurance. Money hungry and greedy... and I see he and staff took cruise to Bahamas. I would NOT RECOMMEND THIS PRACTICE.

My wife and I have been patients here for several years, and we couldn't be happier with the care…read morewe've received. Dr. V is an excellent dentist with a great chairside manner, and the entire team is friendly, compassionate, professional and truly cares about their patients. My wife has special dental needs and used to have dental anxiety, but she felt comfortable from her very first visit. The office is clean, modern, and welcoming. We highly recommend this practice!

As someone who has had countless negative experiences at the dentist, I am very wary about going in…read morebut I knew my oral hygiene was important. After trying three dentists in the area and feeling unsatisfied, I decided to finally try one more time and wow am I so glad I did. Not only was the staff so considerate and welcoming, but I actually felt like I wasn't crazy for my concerns or worries. I felt like the things I was asking for to make the experience more manageable wasn't hard but several other dentists treated me like I just needed to get over my fear rather than helping me overcome it. This is the first time I left a dental office feeling confident and comfortable about scheduling my follow up appointment. My filling was also so well done and super smooth, not gritty like I've had in the past! If you want to have a better experience at the dentist, be sure to give this place a try. This team really is like no other and I am so thankful to have found them!

This dental practice is top notch! The staff is so friendly and knowledgeable. I fear dental pain…read moreand they make me feel relaxed and listen to my concerns. Dr. Mull gives sound advice and options if something needs to be done. I trust his judgment. I've been going to this practice since I moved here in 1984. Now I live across town and still drive here because it's such a wonderful practice. They get bonus points for accepting my dental insurance, too!

Excellent care! The procedures are virtually painless and voiced with step by step of what to…read moreexpect and sounds. Dr. Mull has a fantastic ability to put a patient at ease. And in my case his assistant Jessica was his "right hand assistant." They worked great together. And I am very thankful for the whole office. As I waited for a very short time between my procedure and Stefanie the hygienist who I was to see next, I heard an office full of conversation, laughter that told me I had come to the right dental office. Everyone was in harmony with each other.

I received a very thorough exam and cleaning for my first visit. Staff was very professional and…read morehelpful.

I have been to three different dentists in the past couple years and by far Ada Hills Family…read moreDentistry will be where I will stay for the long-term. They provided COVID safe care, check in from your car and were friendly and informative the entire process. There equipment seemed up to date and their new facility is beautiful. I went in for X-rays and routine cleaning. They had me fill out my information online prior to my appointment and were prepped and ready for me. As a new patient here it was extremely smooth and easy. The dental hygienist was friendly and very good at what she did. Dr. Vogal was extremely friendly. Both provided strategies on how to keep my teeth healthy and positive the entire time. Highly recommend going here for your dental care.

Been seeing him for over 18 years. Great care and preventative education. Have had only one crown…read morefrom a previous dentist botching a cavity fill. Recommend.

If a 0 star was available that is what I would rate my experience with this office. I had a…read morecleaning and x-rays in January 2016 and apparently it took them 2 years to reach out to me for an overdue balance. Once they contacted me in DECEMBER of 2017 after $200 of overage fees were accumulated, they took multiple weeks to respond back to me any time I emailed them about the situation. Stating that it was my responsibility to somehow know of this charge when neither the insurance company or the dentist office reached out to me for over 2 years. They had my phone number and email, yet they just allowed for the overage fees to accumulate before reaching out to me. Their last response to me is below -- After I expressed to them that 1. I don't have access to my metlife account as it was under my step dad and I don't have the insurance anymore 2. They have claimed that they reached out to me within the 2 years but I have yet to receive a single email or call from them. 3. They are now threatening to take me to small claims court over a $40 xray. They are completely inconsiderate, refuse to return my phone call on the matter and frankly don't deserve any business from the Grand Rapids area. --- I do hope you will understand that I can not always drop all my working responsibilities to play this game of email tag about a bill you owe. I have attached a few more pieces of information that might help you understand that we have done everything we possibly can to collect this debt, including all my efforts to date, and yet, still no payment. That is why there needs to be finance charges. Check your credit card statement or phone bill to see what vendors typically charge for a finance charge. 1) One attachment is a copy of the EOB as published on the Met Life website. It was very easy to access, and you even could still see it today. It clearly shows what was billed, what was paid and when it was processed. All within 1 week or your visit, so no time delay by Met Life. Met Life sends a copy of this to the subscriber first. 2) A second attachment is our patient ledger. As I have explained to you in earlier emails, a finance charge is automatically generated by our system whenever a statement is printed. You can see for yourself how many have been generated by our system. (Your visit was in January 2016, the first statement was sent in February. Not until April did the finance charges begin to be assessed.) I don't know why you didn't pay? 3) A third attachment is from our system's Office Journal. It tells us in specific detail about the history of interaction on your account. It shows the early stages of all this attempt to collect this debt. We have been attempting to get this debt paid for over two years now, and frankly, it is not up to me to prove it to you. Even though I don't mind doing so, this is not a question of if you owe us this money. This last page got a bit hung up in the scanner, but that information is not relevant to your statement history. If we have not received $____ (two more finance charges) by April 15, 2018 I will assume you would prefer to solve this in small claims court.

Doctor should recognize the mistakes made and update the Michigan Dental Association with the…read moremistakes missed so everyone can get on with life and this patient can get his teeth fixed so they are touching and he can eat on both sides, 4 porcelain crowns just need to be remade it's that simple but the doctor or no one else is stepping up. Dr. Sarah Palmer missed a bunch of stuff through a biased clinical exam through the Michigan Dental Association with Dr. Palmer where the doctor from Grandville Dental Health Center that did the work was present and now the patient has to live with these ongoing issues because the doctor didn't do a proper clinical exam. Dr. Sarah Palmer was bribing me with a check to sign a release form to say the doctor did nothing wrong. Who offers a check to someone before the clinical exam even took place. I was no way taking a few thousand dollar check because I wanted to know why me teeth are breaking after a $54,000 full mouth restoration of all porcelain teeth but instead the doctor took a fake exam and didn't take any bite checks or x-rays and failed to diagnose 8 teeth not touching and a backwards dental crown then gives inaccurate information to the dental society to decided my case. Because of this doctor and the two other doctors that gave a fake exam and their failure to be non-biased this patient is unable to get his teeth fixed and was left with a botched dental treatment because Dr. Sarah Palmer doesn't know how to do a thorough examination. It is a complete fraud really... Patient used the SmileMichigan find a dentist tool which is owned and operated by the Michigan Dental Association and spent over $50,000 on a full mouth restoration through one of there members which consisted of 24 all porcelain teeth and was left with 8 of the 24 not even touching. Only 1 week after this full restoration a bridge became loose a crown became loose and another permanent crown fell completely off and the dentist was never willing to fix anything so a peer review complaint was filed but the whole board is friends with Dr Larrissa Bishop the past president of the dental society and the board members just couldn't be unbiased. The SmileMichigan find a dentist tool endorsed there members and advertised that the MDA dentists are dedicated to upholding the highest standard of practice so that you and your family can receive the best oral care. The MDA advertised that they are dedicated to ensuring that Michigan residents receive the highest quality oral health care and How can the MDA allow there member to leave a patient with 8 teeth not touching after a full mouth restoration. This should be illegal and if it's not made right then people should be prosecuted. Coverup after coverup because Dr. Larissa Bishop is the past president of the West Michigan District Dental Society that decided this case and there is major conflicts of interest with at-least 10 of the board committee members and they are all friends. The Michigan Dental Association is continuing to allow there member Dr. Rebecca Vanderbaan and Dr Larissa Bishop from Grandville Dental Health Center to get away with a backwards placed dental crown tooth #3 completely backwards then made several adjustments until 8 porcelain teeth are not even touching then left him with a backward dental crown until he found out from another dentist 1 year later. The MDA isn't even following their own guidelines and bylaws and should reopen this case because it's not going away as long as this patients teeth aren't touching. The MDA needs to help this patient get 4 crowns remade so his teeth are touching it's really that simple otherwise it's completely false advertising on the Michigan Dental Associations part. The Michigan Dental Association should go back and look at the Suppressed Photo #120 which is the photo that Chris Wilson, RDA, from peer review at the dental association says was weirdly missing from there files and re-open this case so this patient can get his teeth fixed. Stop covering up for the president of the WMDDS West Michigan District Dental Society and do your job. The dental association is not upholding there members to the highest standard of practice so that you and your family can receive the best oral care as they advertise to the public.

Amazing family dentist! The staff was welcoming and caring, and the visit was smooth and…read morestress-free. We couldn't be happier with our experience!