I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

Decent pricing and quick turnaround. I had one shoe receive a new heel and another needed a door…read moresaver. Both got polished very well. I've had them back a few weeks and haven't had any issues. It's difficult to even find a cobbler, but he was good. Note that the place shares an entrance with the barber shop.

Fantastic! I'm in town for a wedding and needed same day turnaround. Not only did he get it done in…read morea few hours but his workmanship is outstanding showing his years of experience.

John did a good job with my repair. He turned my boots around in 4 days. I wish he had looked at…read morethe heels and replaced those. He didn't noticed until I was already paid for a different repair.

I have a pair of Birkenstock Suede Bostons that are my every day shoe. Love 'em, but I wore out the…read moresoles so I went to John to get them patched up. He did an amazing job! He was able to swap out the entire bottom with a much more durable rubber sole and they look good as new. He even freshened up the cork a bit to protect them! I think the price was fair and it feels like a much better option than buying new shoes. He was quick and friendly - I'll definitely be going back the next time I need some shoe touch ups.

I took in my favorite handbag because the handles were falling apart and he fixed it all up -- it's…read moreactually better than brand new! Affordable and well done! Oh, and fast too.

Have had shoes repaired regularly. Reasonably priced and well repaired. I'm talking Clark's that…read moreneeded a suede patch, etc. But...why does it smell like sewage inside?

I have been using this young lady for over 30 years. When I moved to Florida 14 years ago, I would…read moresave my stuff and take it back and have her fix it there in Aurora. She has never done me wrong, and if something wasn't quite right, she fixed it. I absolutely adore her and recommend her. Her prices are better than any around.!

Wore my Blunstones into the campfire and melted the soles. The folks at BSR fixed them better than…read morenew.

Went to get a small rip in my sleeve patched. Just look at the photo. I can't even believe how you…read morecan make something worse and charge someone money for it.

I did get alteration and cleaning done! It was amazing they were so kind and patient. The…read morealterations were seamless it was super nice!

Oh my goodness I am soooo happy to have discovered this spot. I took in a tote I use to travel all…read morethe time. So as you can see from the before photo, it has been used a ton over the last couple of years but I love it. Then look at the after photo- simply AMAZING WORK!!! The front buckles had the leather peeling around them but not any longer. My sister saw it and was like, "Wow amazing I think it looks better than brand new". I highly recommend this shop. Dropping off and picking up my bag they had customers sitting in the chair getting their shoes shined, I am sure to return with my winter leather boots in a couple of months when it gets cold. They do excellent work with both shoes and leather bag repair!!!

I've been on the hunt for an amazing shoe cobbler, and I can confidently say I found one…read more Armando and Armando are the best, their work truly speaks for itself. I attached a pair of my vintage Chanel flats that I had absolutely beaten to death, and they came back looking almost new. I've also purchased a Louis Vuitton bag from them and had a great experience. I've even trusted them with multiple pairs of my clients' Christian Louboutin heels to have the red soles restored. I'll admit I was skeptical at first, but Armando showed me several pairs he'd already repaired, which gave me the confidence to hand over some very expensive shoes. If you're looking for quality shoe repair or luxury handbag restoration, I can't recommend them enough.

This post is more informational than review for leather jackets. I brought my jacket in and the…read morewoman working there didn't give me a quote- she just said it would take about 30 days to clean my jacket. I dropped it off knowing this is typical for leather. The last time I cleaned my other leather jacket it was $65. This is just an fyi to anyone bringing your leather in for cleaning that it is $125. Someone at the store thankfully called me to let me know this and got my jacket back before it was cleaned and I picked it up. They do have some leather and suede cleaning supplies there and are all very helpful. I just wish I had known the cost.

This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

I had a full zipper replacement on a pair of very nice boots and they great care of them. I was…read morevery worried handing them off but everyone I spoke with was extremely nice and caring. Will be taking future repairs here.

Great job! Shoes were done very well. I recommend them. I traveled all the way from Aurora to get…read moremy shoes care for by them.