Took in a leather handbag I bought years ago in Italy as it needed repair where strap pulled out of…read morebody of the bag. This bag is precious to me, and I was thrilled with how beautifully it was repaired. The repair is invisible. Also, I happened to be close by, and popped in a day early and it was ready. Worth every penny.

Long story short, don't go here. Went in with 5 pairs of…read moreshoes. 2 NEW sandals to have holes added and cut to fit; 2 heals to have the inside re-glued; 1 pair of Coach heals. I got a lil divid on one heal and asked them to just fix that. Went to pick up my shoes and 1 of the sandals, beige, had blue ink stains still near the new holes. So I left them there again to have the ink removed. Note both sandals new holes are not straight at all... I could have done what they did just as sloppy which is why I paid a 'professional'..... $210 ruined for my Coach heals. All I asked was to fix the divid hole and they ruined the whole heal. I never expected perfection just better. That didn't happen. Went back and both shoes were not fixed At all! Unprofessionalism is beyond. If you can't provide a service say no. Don't go here!

John did a good job with my repair. He turned my boots around in 4 days. I wish he had looked at…read morethe heels and replaced those. He didn't noticed until I was already paid for a different repair.

I have a pair of Birkenstock Suede Bostons that are my every day shoe. Love 'em, but I wore out the…read moresoles so I went to John to get them patched up. He did an amazing job! He was able to swap out the entire bottom with a much more durable rubber sole and they look good as new. He even freshened up the cork a bit to protect them! I think the price was fair and it feels like a much better option than buying new shoes. He was quick and friendly - I'll definitely be going back the next time I need some shoe touch ups.

I went in with a request not exactly shoe or luggage. I took in a 20+ yr old ball glove that just…read moreneeded some new threads for more games, but I couldn't find a sport store to do it right, and kits weren't the right amount of thread. They didn't even blink at my request! I did ask for them to call me first with a price confirm, and got a call a day later within the work time frame they gave me upfront, that was very reasonable and the work exceeded my expectations! So thankful and would gladly come back with shoes or luggage knowing they handled my special item with grace and ease! #trueglove :)

I lost a lace hook on my Keen hiking boot. I wanted to support this business in my neighborhood…read moresince they're relatively new to the area. The hook they replaced it with is cheap shiny metal that looks like it will rust and totally unmatched to the existing hardware. Don't know if another shop can fix it since they punched two big holes holes to attach the hook. Also, they wrecked the fabric inside--it's now bunched up at the ankle. They make you pay when you drop off the item. Not only did I waste $20, but the boot is basically ruined.

Decent pricing and quick turnaround. I had one shoe receive a new heel and another needed a door…read moresaver. Both got polished very well. I've had them back a few weeks and haven't had any issues. It's difficult to even find a cobbler, but he was good. Note that the place shares an entrance with the barber shop.

Fantastic! I'm in town for a wedding and needed same day turnaround. Not only did he get it done in…read morea few hours but his workmanship is outstanding showing his years of experience.

This post is more informational than review for leather jackets. I brought my jacket in and the…read morewoman working there didn't give me a quote- she just said it would take about 30 days to clean my jacket. I dropped it off knowing this is typical for leather. The last time I cleaned my other leather jacket it was $65. This is just an fyi to anyone bringing your leather in for cleaning that it is $125. Someone at the store thankfully called me to let me know this and got my jacket back before it was cleaned and I picked it up. They do have some leather and suede cleaning supplies there and are all very helpful. I just wish I had known the cost.

This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

I have gotten a few pieces tailored and am always satisfied! Quick service with reasonable priceread more

Took my new blazer in to have the sleeves shortened. After a few days, they said they couldn't hem…read morethem and had to shorten from the shoulder instead. When I picked it up, the shoulder pads were bunched and misshapen. They "fixed" it, but it's still not right--and now the sleeves are about two inches too short. A quality blazer is now unwearable. Very disappointed and would not return.

I had a wonderful experience! I needed a last-minute alteration on my bridesmaid dress before a…read morewedding, and she was incredibly kind, professional, and accommodating. She was able to adjust the hem perfectly and have everything ready very quickly within a tight deadline. Her work was excellent, and the dress fit so much better after the alteration. I was especially impressed with her timeliness and willingness to help on a tight deadline. The entire process was stress-free, and I felt confident leaving my dress in her hands. I highly recommend her to anyone looking for quality alterations and outstanding customer service. Thank you so much for helping make sure I was wedding-ready!

Went to here to have some heels replaced on my dress shoes. And they did a fantastic job. The owner…read moreis super friendly. I would definitely go here. The only problem is it took a long time for my shoes ; took a couple weeks. And it was 40 bucks but I don't know if that's cheap or not but it's a good place.

I have used their services a couple of times now over the past few years. They repaired the zippers…read moreon a pair of boots, as well as putting a new sole & other repairs on a pair of my favorite shoes to restore them to their previous glory... and my continued wear! He even worked with me on the price of the repairs! I highly recommend this shoe repair business!

Do not recommend. Brought a $300 pair of black boots here to be polished because they were fading…read more I specifically asked for black polish when I dropped them off too. When I picked them up, they were dark green. When I asked for them to be redone, I was told no because it would look bad. Will not be returning.