My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

In September of 2023. They mismeasured the window so they had to add additional framing. And…read morebecause of this, they had to use this peel and stick vinyl trim on the inside to hide the additional framing. It looks horrible and does not stick very well.

The people at Glass Guru did a superb job installing new glass on our windows. Punctuality,…read moreprofessionalism, and cleanliness were all exhibited from start to finish. Everything was done perfectly. I highly suggest going with them for glass replacement!

The house is approx 50 years old, owned by my 70+ mother and a few companies had sent salesman to…read moreconvince her she needed to replace every window in the house. She didn't. Only one window had some dry rot and other damage around it, and I was so glad to find this company who sent out an estimator (who is also a carpenter and would be the person installing it/fixing all the trim etc). This wasn't an emergency, so the length of time between my initial call, when the estimate happened, when it was emailed to us, work confirmed and deposit paid. another visit to get exact measurements for the glazing (that's a technical part I maybe misspeaking) and then the actual installation/repair was approx 6 weeks total. Which was fine. Everyone at the glass guru was very responsive, communicated easily and thoroughly at all steps. The total didn't change even though we had some ant infestation issues and more wood repair work was needed than initially estimated. So thankful to not have to spend $$$ to replace all windows, but only the one that truly needed to be replaced.

in short, window makeover windows fail after 5 years…read more well, it appears that window makeover isn't any better than any other transient window company. i have had window makeover repair and replace many of my windows over the past five years and the first window that i had replaced now is rotten. and window makeover is standing by their 5 year warranty and not fixing or replacing the window. Exactly at 5 years the window needs to replaced. Also all of the repaired or replaced windows will probably need to be replaced as the windows get to be 5 years old. Also don't count on getting records or proof of purchase from window make over because they have changed software and they don't have old installations.

I had the estimator come out and look at the condition of my windows and sashes; very professional…read moreand very fast in getting back an estimate. Tried to call the company to schedule this work and no one answered the call (tried twice) so I left a message. Did not return my morning call until the afternoon and then no reference to what took them so long. Not sure I will go with them if they can't even be contacted to give them the work!!!

Fast and professional workers. Installed 2 windows that needed replacements. Great work! Thank you!read more

Great service! When sales came out they quoted just what I wanted without any pressure sales…read more Also gave me some good advice I will use when purchasing future doors & windows. Always very responsive when I emailed or called with a question. Installers were professional, friendly, & polite. Everyone explained what they were doing. I always knew what to expect. Best price too. I will be looking for doors & windows in the future, & this will be my first stop!

I have a rental that had 4 broken windows that needed to be replaced. Reached out to Gilpin Glass…read morefor an estimate and they were able to get a guy out fairly quickly to make an assessment. Price was fair and the guys that came out to install the new windows did an amazing job. I would highly recommend these guys if you have any windows in the house that needs replacing.

By far the most professional and competitive glass service team in Indy! From start to finish they…read moremade my repair a breeze. Shoutout to Tracy for making scheduling very easy & thanks Nick for the awesome work! Had a cracked pane on my old insulated casement window, called Gilpin first since they're a local family owned shop & pretty close to my house. They quoted me an estimate I thought was too good to be true, $250 all in. Scheduled an estimate/measurement for a few days later, ordered my glass and a week later their tech Nick knocked out the job in an hour flat. Nick was swift but delicate throughout the process & his caulking was very clean. His removal and install were impressive, never forced anything & clearly mechanically inclined. Final all in price was $251.32! I called 2 competitors for estimates and they were 1) not as friendly and 2) 30-50% more expensive. Call Gilpin if you need your glass serviced & remember to tip your technicians!

I approached Powell Construction bases on a recommendation from a neighbor on Facebook. After…read moreaccommodating our Families busy schedules, Scott came out and gave us a quote to remove two existing windows and put in a French door. After a very reasonable quote, we scheduled the installation of a few days later. Scott was right on time with his crew. They kept me updated on any issues and progress made. The result was better then I expected. The crew was clean, prepared , and went above and beyond my expectations to make sure we were happy with the results. One thing I liked was that even after the job was done, the owner followed up a few days later to make sure everything was still to our liking. I would recommend Powell Constructions to people who need general contracting work done at a fair price. We will definitely be using them again in the near future.

Rance and his company, Windowman, are simply the best at what they do -- and I say that having…read morelived long enough to know the difference. A few weeks ago, my wife and I purchased a new home with a walkout basement bedroom and an egress window. My wife claimed the room as her own, but shortly after we moved in, she discovered a wet spot in the carpeting near the window. I didn't know where to turn, so I consulted ChatGPT, which pointed me to Windowman. It turned out to be the best recommendation I could have received. I soon learned that Rance is widely regarded as the foremost expert in egress windows in the entire state. I called the company, and Rance reached out promptly and arranged to come by the next day. I braced myself for the worst -- a high-pressure sales pitch and a bill somewhere between $5,000 and $10,000. But Rance was unlike any contractor I've dealt with. He assessed the problem, and almost immediately told me I didn't need a new window at all -- he could repair the existing one. I was relieved. When I asked when he could do the work, he said he'd return at the end of his day to handle it himself. When I asked about cost, he told me not to worry, and we eventually settled on a price that was almost embarrassingly reasonable. True to his word, Rance returned late on a Friday afternoon and completed the repair in just a few hours. But he didn't stop there. Rather than simply fixing the problem, he had cleaned up the entire area and replaced all the surrounding metal trim, leaving the window looking and functioning like new. When I pointed out that this was far more than we'd agreed to, he said simply that he wanted the window to be as good as new -- so that's what he made it. That kind of pride in one's work is rare, and it's rarer still in the home contracting industry. What happened next is something I have never done in my 79 years: I paid him more than he asked. I couldn't, in good conscience, accept the quality of work I received for what he intended to charge me. Rance and Windowman have my highest and most enthusiastic recommendation. If you have an egress window issue -- or any window issue -- stop searching. You've already found the right person.

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Very poor customer service. By the a.ount of sealing tape I have had to use, I am sure they are…read moreusing the lowest grade of windows available. After many calls for help that were NOT returned, I stopped calling. Not to mention the installation crew managef was VERY RUDE.

A+ The process of updating your house can get pretty…read morestressful, but the crew at Window Universe made it easy for us! From explaining what we wanted to evaluate when shopping for windows and helping us decide what would be best for our house within our budget, to the actual install and cleanup, these guys were friendly, professional and efficient. Couldn't have asked for a better experience!