After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

Glass Guru came recommended from my realtor and a handful of neighbors. They were very prompt in…read moreall communication and got my estimate in within days of inquiry. They were much more flexible with dates and times that I had requested because of a busy works schedule compared to the other companies I had reached out to. Their servicemen were super friendly and conversational, but they were also efficient and speedy. I hope I don't need new windows again any time soon, but I would recommend them in a heart beat!

My family and I purchased a new house recently, and the sellers of the house had paid in full for…read moresome new windows that needed repairing. Glass guru was recommended by the sellers realtor. The date of the closing I had called to check up on the day they were coming out to do the work, which was two days later. The house was empty at that point when they had done the work, we had gone to the house two days later and noticed that one of the windows was not completed, and the wood frame was taken out. We were never contacted about any issues, since then I have called three or four times leaving messages for the manager Beth to call me back. My realtor has called multiple times requesting a call back as well, I have also emailed the manager with no response. So far, my experience is their customer service is very poor. We were not informed of any issues and still are unable to get ahold of them about what is going on with a job that was paid in full. This has been going on for a week now with no response back.

Very poor customer service. By the a.ount of sealing tape I have had to use, I am sure they are…read moreusing the lowest grade of windows available. After many calls for help that were NOT returned, I stopped calling. Not to mention the installation crew managef was VERY RUDE.

A+ The process of updating your house can get pretty…read morestressful, but the crew at Window Universe made it easy for us! From explaining what we wanted to evaluate when shopping for windows and helping us decide what would be best for our house within our budget, to the actual install and cleanup, these guys were friendly, professional and efficient. Couldn't have asked for a better experience!

Jack riddle came by our house to give us a quote and offered ways to help us save money which I…read moretruly appreciated. I know some companies try to make the most money off of you. A different technician came out to replace our garage opener and door and did an amazing job. Once he was done he swept out our garage and walked me thru everything and the warranty process. Highly recommend overhead door for your garage opener, door and ext needs! Thank you!

If you are like me, routine maintenance on a garage door isn't on your radar of things to do until…read moreit's too late. Highlights/Tips: + They've been in the business for decades and garage doors is one of their specialties + Scheduling was fast and friendly + Technicians were knowledgeable and friendly. Did the requested work and mentioned/reminded me to keep service up to date to make sure I wouldn't untended issues in the future. They were also no pressure upsale ***Make sure to keep an eye out on their website or coupon adverts in the mail for discounts on services

My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

In September of 2023. They mismeasured the window so they had to add additional framing. And…read morebecause of this, they had to use this peel and stick vinyl trim on the inside to hide the additional framing. It looks horrible and does not stick very well.

In the heart of downtown Carmel you find a modest building that houses the warehouse for Shannon…read moredoors. This is a small operation that specializes in doors and all related hardware and accessories. We needed a new kick plate for our vintage door that was not a standard size. We called and visited a number of stores that were not able to help us. Then we found Shannon Doors. The staff are friendly and helpful. They were able to order the plate and called us when it arrived. They have a small showroom with rails and locks to select if you are building or remodeling. They are knowledgable.

I called about getting some window, door, and baseboard trim. Someone had to call me back. They did…read moreso in a timely manner. They took my order and scheduled it for the next day's delivery. Super professional and efficient. Thanks Kent.

I filled out their online form requesting a quote. I was in a loud gym when I did it. Within 2…read morehours I received 6 calls, several texts and an e-mail. That was a week ago and I have been berated with more calls and texts than any other company I've ever given my information to. I work in sales and understand how lead generation works. I will not work with this company. Any company that uses a strategy like this is not in customer service, they're in sales and I don't want to work with a company that thinks this is acceptable.

I wanted siding for our modest single wide mobile home plus new gutters. A Universal Windows guy…read morecame out and spent 1 and a half boring hours puffing up his company. The spiel was that they have the best installers, the best product, the best Customer Service etc etc etc. I have since seen online that they totally rip people off with shoddy installation and wrong size windows, siding, doors, etc I was expecting new siding and gutters maybe $5000 or $6,000. The guy looked me right in the eye and quoted me a price of $67,000. YES $67,000!!! I almost became instantaneously incontinent right in my easy chair. You could purchase a new mobile home for that. I looked over at my wife when he said $67,000 and she looked deathly pale. The room started to spin....$67,000!!! He kept pressuring me to sign a contract right away. Over and over he wanted my signature and said this was just a quote not a contract. He kept on wanting my signature. I am so glad I said no because I read online reviews after he left and I found out that it was a standard practice of their sales people to trick and deceive people into signing a "quote" whereby they are on the hook for THOUSANDS of $$$$ Please folks PLEASE for your own good STAY Away from these people.