We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

I have both purchased and sold with Rachel, and there is no one else I'd prefer to work with…read more Strategic - Rachel is an expert. She has great strategies for each step of the real estate process - from staging to timing to choosing the right fit for you, and she's great about explaining her thought processes at every move. She lays out all your options and offers you strategic choices. She's been doing this a long time, and she knows her stuff! Friendly and Real - She's not afraid to be honest, building trust, and she's not afraid to share her life with you. She'll be real with you because she wants you to make the best choice for your living situation. She's never made me feel like an obligation or an inconvenience, even when I've called her years later just for some advice as I bought a house in California!

We've known Rachel for the better part of 10 years - or, to put it another way, she's put up with…read moreour starts and stops on house hunting for the better part of a decade, always helpful and without complaint. When we finally decided to get serious and put in a bid on a house that we found on a Thursday night, with bids due on Tuesday morning, Rachel gave us her opinion on the property in minutes, arranged for her colleague Jenn Abreo, to meet us at the property at 8pm on a Friday night, and get a home inspection arranged over the weekend so we could bid with confidence. That house - as predicted - went for ~$125k over ask - Rachel and Jenn were communicative though the process, advised us on how to make our bid more appealing, and, at the end of the day, not to match the crazy bidding war. Jenn took us around to see a few other places over the next couple of weeks until we found our current home. We got it for ~$75k under original ask (though we had to concede any fixes from the sellers, which I was fine with), and Rachel and Jenn threw in a years' worth of warranty for the major appliances since our hvac and water heater are a little old. We highly recommend both Rachel and Jenn.

Cheryl Kincaid and the team at Estridge are very professional, effeicient, and resourceful. As…read morefirst time home buyers, my wife and I did not know where to start. Cheryl really took her time to understand our needs, concerns, and preferences, and taught us a lot on what to look for in a house. Her personality was great to work with, and we maintained great communication throughout our house-searching journey. She was very organized and detail-oriented, and everything went smoothly from first meeting to final closing. Cheryl's expertise, patience, and empathy reassured us every step of the way. If not for her, we wouldn't find our dream house so quickly. Thank you Cheryl!

Caroline Aslan made finding and buying a new home fun and stress-free in a sellers' market. She…read morehelped us narrow down our real needs and wants, and took us to diverse housing and neighborhoods all over DC, Maryland, and Virginia till we were sure we were choosing right and stayed very patient and cheerful as we tried to make up our minds. Her guidance and suggestions were on the mark, and we are now happy in a much better home than we had hoped for, and could not be more pleased! If you want to find and buy a great house, go to Caroline Aslan.

May have been a competent company at one point, but certainly no longer. In the 18 months we…read moreworked with Ed, his company mismanaged the lead inspection process (costing us thousands), mistakenly charged us for maintenance and repair that was the tenant's responsibility, failed to coordinate with our HVAC company on maintenance and payment, failed to remit monthly payment for the correct amount due, and failed to coordinate and communicate with me regarding the renewal process for the tenants. I would avoid.

I've been using Edward as a property manager since July 2020 (i've used 4 different firms over the…read morepast 15 years). I found him after interviewing about 9 firms, and then went with him after speaking with 5 of his references that he provided. He was very transparent when I first connected him and he would quickly answer questions about his management style, company and staffing profile. Perhaps the worst part about Edward is that its hard to find anything negative about him (LOL). He's just the most even keeled person I've ever dealt with... He deals with everything in a calm, paced manner. He's definitely not pushy, and treats everyone with respect, and has the gray matter to anticipate and work through problems before embers turn into flames (and we've had many embers thrown at us over the years, so he's battle tested at this stage in my eyes). One example: a few years back, the unit he was managing for us had a heating issue. The parts were on back order (early pandemic related shortage), and without asking, he went through multiple hoops to try to procure the parts needed, and then checked the weather report and because of an upcoming temperature drop he went ahead and provided backup heating device to the tenant to head-off a potential heating emergency before it happens. Lets roll the clock forward: While your mileage may vary, for me, I have had several documented occasions when I sent him an email near midnight and he responds within 3 or 4 minutes afterwards. I think one time I sent him an email way later than that which was meant for the next day, and he immediately responded. IIRC, I scolded him slightly for not prioritizing sleep over a low priority email from me LOL... but that's just how he's wired. His demeanor also extends to how he hires his staff. Again, the people he's brought on seem very even keeled and are active listeners. Also, it appears he's scaling his company in a methodical fashion. When I first spoke to him 5 years ago, I think he had about 200 properties they were managing. I know he's grown beyond this, but I haven't felt any difference in the orchestration of the work. This was a huge problem for me with a previous firm where as they grew, the wheels came off. Also, with his being a registered agent in Maryland, I'm already set on using him if we hit the market for anything. He's also served as an honest sounding board a few times we considered moving on something.

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

A good property manager is hard to find. I'd put Next Level Rental and Realty in the average…read morecategory... sign on if you're desperate. Two tenants moved out while they were managing the property and there were damages unfixed; and we did not see any deposit money. After the first tenant moved out we had to get carpeting in one room professionally cleaned, then replaced altogether in order to rent! Two months from tenant move out and no sign of owner's repair deposit either. Don't know why I need to keep asking about basic things. At least they were quick to send people out to fix things; the prior property manager couldn't even do that.

Elaine Koch is a superb real estate agent. I just had to sell my mother's townhouse which was…read moredifficult logistically and emotionally. From the first moment, I had confidence in Elaine; she knew the market and walked me through the process. There were never any surprises. Whenever an issue arose, she was there to help and was always responsive. I trusted her instincts and that trust was well-placed. Apart from her overall competence, easy demeanor and network of contractors, her greatest skill is her strategic sense. She was brilliant is deciding when to hit the market, how to prepare the home and how to price it. We got an excellent set of offers and she was insightful in assessing their strengths and weaknesses. I ended up with a very strong sale price. She's first rate and will serve you well.

Elaine was recommended by family members. I just lost my husband and she was very patient with me…read moreduring the whole process. She walked me through each step, from beginning to end. Elaine did an outstanding job. She was professional and caring. She went above and beyond what I expected. I'd highly recommend Elaine and her team.

If anyone is considering buying or selling a home, I highly recommend Melissa Ebong…read more Melissa is exceptional all the way around. She knows the market very well. She's responsive. Professional. Ensures that her clients are positioned well. She has established partnerships. All things and more that made the sale of my home seamless. Her collaboration, and that of the buyers and the buyer's agent, made this a successful and stress free process. I'm beyond pleased with the outcome, and I'm so grateful.

Melissa was the consummate professional and we are so thankful for her nurturing spirit during our…read moreprocess. She is very knowledgeable about the market, the DMV area, financial trends, and smart selling and purchasing tips. She was always responsive and accommodating to our busy schedules. Also, she has a host of contractor contacts and other helpful resources. She will definitely be our trusted agent for years to come. I highly recommend her to anyone in the market looking to buy or sell a home. Thank you Melissa!

My review/experience working with Joe Nguyen, Realtor…read more Joseph is a man of many hats and talents. When I first met Joe back in 2017, he was wearing his landlord hat (lol). He took a chance on me and my family and rented his rental property to us. Joe was a blessing in disguise and an awesome landlord. Whenever there was a problem, or something needed to be repaired - he came out within the week to fix it and/or find a solution. He was kind and precise from the start. Joe as a realtor? THE BEST! For starters, I was interested in finding a home in WV and at the time he was not a licensed realtor in that state. Within the next two weeks, I received a text message from him that he had passed his WV realtor license and whenever I was ready to go look at houses to let him know. But WAIT! Let me go back - - - in the beginning of March 2023, me and my family decided we needed more space and decided to move from Joe's rental property. Joe offered his services to help my family and I look for a new rental property, that met all our needs. We would receive daily listing emails from Joe with potential properties. Each property we saw, Joe was there, guiding us along the way, advising of the pros and cons of each home. In the end, he helped me, and my family find the perfect home. In May 2023, I started the home buying process. Joe set up many properties to view in WV, keeping in mind my budget, commute, needs ,and wants. He was patient and gave me space to think on my own and really settle on what I want. There was one time, I wanted to put in an offer on a house sight unseen because of this crazy sellers' market (not knowing any better) and Joseph said "No, what if you don't like the property? This is a marathon, not a sprint. We're going to go look at it tomorrow, I've already set up a tour for you". The following night, I submitted an offer on that same property with the assistance of Joe. Joseph literally walked me through/explained each form from top to bottom. As a first-time home buyer, I was a nervous wreck and asking questions left and right. He answered each one with style and grace and made sure I didn't have any others before submitting my offer. We even had a sharing note on our iPhones, where I would randomly type questions I wanted to remember to ask him. By the time I was ready to mention it to him, I had seen that he had already answered the question in our shared notes. Within a month, I closed on my first home. Joe and Zac (the loan officer) made my home buying process seem like a breeze compared to the horror stories I heard and read, and I am SUPER grateful! Actually, my home buying WAS a breeze because of them. I appreciate Joseph so much for everything he has done for me in my home search/buying process as well as what he has done for my family. I now identify Joseph as family. Cousin "Joe Win" for the Win!

I would absolutely recommend Joe to anyone I know looking for a dependable and knowledgeable real…read moreestate agent. Joe took the time to show numerous homes and make offers on quite a few until my offer was accepted. My home has everything I was looking for. Joe took the time to get to know me and learn exactly what I needed. Thank you for the personal touches and the stress-free first-time home buying experience!