I was told a cleaning would aid in my zoom whitening. They then proceeded to do X-rays and other…read moreservices that cost an additional 200 dollars without ever disclosing cost. They had insurance in advance and never bothered to communicate they were out of network. I would not recommend working with this company since they have deceptive buissness and billing practices. When I brought it up the woman at the front made a cartoonish hand gesture and said, "did you ask?"

Absolutely top notch! Takes the time with patients , explains all options, & treats you like you…read moreare the ONLY patient

I've gone here for years. Always liked coming here. Front desk and docs are always nice and…read moreprofessional. My last appointment, I called them 10minutes before my appointment saying I'm running late and will be there 28minutes late. I have an unpredictable schedule and they know it. They had alotted 2.5hrs for my appointment. So despite my calling ahead, they said they had to reschedule. I cancelled my appointment and never went back. If you're alotting 2.5hrs and not let me come in late, so what do you do for that 2hrs that was my appointment. Do nothing??? Disappointed and never went back.

Great costumer service! Super clean. They have a spot for kids to play! Good music while you're…read morewaiting. Overall good experience definitely coming here again!

From the moment I walked into Universal Smiles on March 4th, I knew this experience was going to be…read moredifferent--in the best way. I had stopped by on a recommendation from my hairstylist, and although I carried some anxiety from a past dental experience, that quickly began to fade the second I was welcomed in. Stephanie greeted me with such warmth and genuine care. When I shared that I was new to the area and feeling a bit nervous, she didn't just acknowledge it--she took action. She offered me a tour of the office to help ease my anxiety, which made a world of difference. During that visit, I even had the pleasure of meeting Dr. Griffin, which immediately made me feel more comfortable and confident in my decision to return. At my appointment on March 16th, the exceptional service continued. Every single person I encountered was patient, kind, and incredibly attentive--they truly made me feel valued. Hailey was amazing--gentle, thorough, and reassuring throughout my X-rays and cleaning. I'm so happy she'll be my hygienist going forward. Dr. Steib-Griffin took the time to clearly walk me through my treatment plan, prioritizing what needed attention first and making sure I felt informed every step of the way. The financial portion was also explained in a clear, respectful, and stress-free manner. I can confidently say I've found my dental home. Universal Smiles delivers top-tier care with a personal touch that's hard to find. And the fact that it's a Black-owned, husband-and-wife practice? Absolute perfection.

Return for his routine cleaning and check up. Thank you…read morefor giving us grace with rescheduling. My son like that he can view television while receiving his cleaning service! They always have a great show playing or allow you to choose from available selection Dr. Brad is very friendly and welcoming. Thank you for your grace, and feedback on buccees brisket sandwiches, now we interested in trying them.

I had a very disappointing experience at this dental office and feel it's important to share what…read morehappened. I scheduled a routine dental exam and cleaning, yet my visit lasted nearly two hours. After the exam, I was told I needed what they called "special scaling in the presence of generalized moderate tartar," which would cost $229 out of pocket, on top of what my insurance already covers. I visit the dentist 2-3 times a year and have never once been told I needed a "special" cleaning. When I declined this additional charge, they ended my visit immediately and did not offer a basic cleaning at all. I was told this was due to "dental ethics," which made no sense considering I had scheduled and waited specifically for a cleaning. Because I was frustrated and confused, I asked to speak with the office manager. Suddenly, the same "special cleaning" was offered for $67, which only raised more concerns. To make matters worse, this "special cleaning" turned out to be exactly like every standard cleaning I've ever received. This entire experience felt pressure-driven and financially motivated, not patient-focused. I left feeling misled and taken advantage of. I strongly encourage others to ask detailed questions, request clear explanations, and consider a second opinion before agreeing to any out-of-pocket charges. Please beware.

I'm pretty excited to have an amazing dentist so close to home. I had my first visit today and Dr…read more Cavazos was awesome. His staff was nice and attentive, and the place is really clean and modern. They did a bunch of scans, way more than just your standard xrays, and I got to really see which areas of my teeth I'm missing when I brush! For the cleaning, I've never had such a thorough cleaning before in my life, and I've had some pretty good dentists in the past! My first visit ended up taking longer than I was expecting, so just be prepared for that. It was 100% due to how thorough the visit was. I had the first appointment so there wasn't a wait, it was just a quality visit. Dr. Cavazos really spends time with his patients rather than just burning and churning. I would absolutely recommend!

Completely Awesome Group, Dr Councill is the Best and he has a very professional, courteous and…read moreFriendly Staff. Simply the Best!!

Dr. Glass is very patient and excellent communicator. I have always been treated well by entire…read morestaff. Easy parking and clean facility.

Dr. Rome and her staff are outstanding professionals. She has a remarkable technical skill set in…read moreresolving patient concerns that my previous dentist never possessed. As a healthcare practitioner for several decades, I recognize quality care and service. Dr. Rome and her staff are just that; Excellent quality and very patient-centric.

Unfortunately I have to start this review with a negative. My new medicare dental plan does NOT…read moreinclude them! I've been going to Dr Rome since she first came on board with Dr. Piazza. She and her staff are top notch and first rate. Everyone there I ever deal with are professional, friendly, and caring. I consider Dr. Rome a friend. So it is with great distress that I must find a new dentist who is on my plan. If you CAN go to them, I highly recommend The Dentists at North Cypress.

Dr. Huber did a great job on a crown prep visit yesterday. The staff is always friendly and…read morefirst-class. Nolan Lehmann

I am a new patient for the practice and am very impressed with them. They are very caring and will…read morespend the time explaining everything and answer any questions.

It has been 5 years since my son had his braces removed. But we still are grateful for the amazing…read morepersonal attention my son received. Now, at 22, women compliment him all the time about his perfect teeth. Yes, this is late but it is our testimonial. Dr. Hannigan, thank you for fixing that mess of teeth!

Wow! I am floored with this place! The entrance to the lobby is so welcoming and massive! I thought…read moreit would be a sterile, white, and a cold, dreary place but when I entered... WOW! When you step in, you immediately feel "homey." It's warm and inviting (because it's a cold 37 degrees outside!), and the ambiance is extremely calming. If I was a kid, I would feel relaxed And as an adult, I would have a sense of ‍ ‍ where I can just chill and feel at ease. There is a large and beautiful aquarium that is about 5'x8'x3'. Amazing !!! Ms Rebecca was currently handing a few calls but I noticed a kiosk terminal that said to sign in. Well, I typed my name and I was automatically logged in! And since I did my paperwork electronically before my first visit... all I needed to sign was a permission to treat. ONE piece of paper! THAT efficiency is a huuuuuge plus and saves so much time! And bam! It was smooth sailing from there! I was promptly greeted by Ms. Amber: exquisite personality and very inviting. Since it's very early in the morning for me, I couldn't really process it fast enough. I kind of stumbled over my words.. and said, "Uh.. oh hello! Um.. it's nice to meet you!" She helped with my scans -- I don't know how to describe it but they were extremely futuristic since it rotated around your head and made the same sound effects like R2D2. I was like... this is epic! She took some profile pics ‍ to add to my user profile. Btw, as a tip: make sure you do your hair and brush your teeth lol!! Tha pic will be your image haha! Then after it was done, I turned around and I was met up immediately with Ms. Eva who took my intake and my expectations. I was surprised at first because I'm not used to having others cater to me, but her personality was so inviting and warm! She asked me what I did and what I liked to do, and she asked about sports and activities that I liked. She then had Dr. Harigan meet with me and talk with me. He assessed my teeth and dictated his findings to Ms. Eva. He said I was a perfect candidate for Invisaligns rather than braces which was awesome. He was so friendly and calming and informative! I rarely have conversations with a doctor ‍ who genuinely has an interest in my sports, school, and hobbies. We talked about Unix, Swift, and other coding languages. We also talked about snowboarding and snow. He then asked me what else I was unhappy about, and I told him I had trouble whitening my teeth with the gentle whiteners as they only seem to work on the front teeth rather than the back. And would you know if, he threw them in my treatment plan! He said that i can do the whitening whilst I wait for the aligners to come in (it take about 4 weeks for the Invisaligns to come in.) Next, Ms. Eva did the financial breakdown and that was the best. So efficient and I can do AutoPay and use my flex card! You can get a bonus discount of -$300 if you pay in full that day, but I didn't know how much the treatment would cost so I didn't plan for it. (Memo to self: plan ahead!) So I figured I'll get some flying miles and do a down payment and do the 16month plan. No biggie, the first payment isn't until 2 months. When I was considering the payment, I asked Ms. Eva about the price for whiteners, and she said, "Oh no, Dr. Hanigan added that and the [anchors?] for free, you're just paying for the entire treatment and costs so there aren't any surprises during your 18-20mo course!" I was like... "Wh.. what? Free?" "Yeah. He wanted to do that for you since he was so impressed by you." I'm thinking... ... who am I to deserve such kindness? All of you barely know me but yet you lavish me with such gifts? So I signed the contract and got started with impressions and a sweet digital 3D ultrasound of my teeth (digital mould). Ms Marlin helped and she was awesome at it! Fantastic personality and very welcoming! I then brushed my teeth to take the specs of mould off and spoke lastly with Ms. Eva who packed all of my papers in the most coolest envelope/card with a sticker! That has to be the most unique thing I've ever seen! I then was walked by Ms. Eva to Ms. Rebecca at the kiosk where I said my goodbyes and a reminder that I'll be called this afternoon to pickup the whitening trays and for instructions! And bam! That was my morning! Man, they are one amazing team! So unique and so caring! Totally different from my past experiences with my braces when I was a teenager!!