Wow - only 2 reviews, and this place has been open for a long time. We had lunch today. Soup was…read moregood ( Chowder ) . And I shared the Chicken Cordon Sandwich with my partner . Food was good, took awhile for some strange reason. Service was good. I have come here for several dinners and it has always been really good. Happy hours specials are pretty decent from what I remember. The Prime Rib is super good . Check it out. And show your Encore Club Card, and get 10% off your bill.

Pretty good eggs Benedict here! The hollandaise was great, although the there wasn't enough of it…read more The hash browns were potato chunks, which I normally dislike as I prefer crunchy shredded hash browns, but these were very crunchy and well seasoned. Prices are very reasonable, and you get very large portions of food. I was not impressed with the service though. Asked for water when we sat down and our drink orders were taken, and never got any until we asked again when our food was brought. Never once did a server check on us during our meal or replenish our water. I'm not hard to make happy, but checking on your customers even just once between when you drop their food off and when you drop their bill off, makes a huge difference in customer service and the tip you will receive. Overall, food and atmosphere are great, will definitely eat here again.

AVOID THIS CASINO This entire casino is just sad. the…read moreDealers are just miserable, their slot machines pay almost NEVER but the foods great. honestly go to Kelowna or salmon arm if you're going to gamble bc this casino is a fn shit hole. Ive NEVER been so disappointed in a casino till I step into this casino. literally almost made me quit gambling it's THAT BAD. You could sit there for 1-5 hours and see no change in atmosphere or vibes. if I could I'd give it 1/2 a star or no stars if possible.

Complete joke. Total shithole. They don't like it when you win. Had a few drinks that they served…read moreme, then tossed me out cause our table was having fun and winning. The old man security guard tried to twist my arm behind my back. I couldn't believe it. They wouldn't call me a cab, or let me back in to use the washroom while i waited so I shat in the parking lot.

Saddest place on earth. The guy checking IDs at the front was fighting off a nap. The cash lady was…read moreon a 20 minute break so I couldn't cash out. They had no top shelf bourbon, no live roulette. The restaurant (Match) was literally the worst service I have had in years. As an apology for taking 1hr-20 minutes to cook our meal (maybe 25 customers in the place) they gave us 10 slot machine vouchers... but, you had to go to the front of the casino and fill out the paperwork to become a card member. Really, government tracking for ten dollars Canadian? They sat never say never, I will NEVER step foot into this river of sadness again. I really just want my three hours of life back!

So I went to Cascades Casino for my friends 19th birthday. Around 3:30 we got off work and went to…read moremoxies, had a drink and left. We took a URIDE up to Cascades Casino and everything was great until we got inside. Since we had a single drink at our restaurant, half hour earlier, our breath smelled like beer. We were denied into tho Casino, even though we only had 1 beer each. My buddies and I showed our 2 pieces of identification and everything was okay until a worker told 1 of my buddies his breath smelled like beer. He proceeded to tell the lady we have just arrived from Moxies downtown and we had a single beer each before we arrived at the casino. She then called security because we were to "intoxicated" to enter even though it was our first beer of the day. 5 minutes later my buddies and I are talking to police officers outside about our "public intoxication" upon entering the building and how we are not aloud to play slots because we have had a single beer upon arrival. If I were to go to any casino to have a good time with friends this would be the last place I would think off. If you have read this far you should understand at this point to go to chances casino to have a fun and enjoyable experience.

I travel regularly to Kamloops for work, and Hotel 540 is my favourite place to stay…read more Front desk staff are friendly, professional, and non-robotic. The hotel is clean and modern. Thick white towels and modern bathrooms. High quality bedding and comfortable mattresses. Special touches such as a microwave for guest use and a non-traditional vending machine with interesting snacks are a bonus. The rooftop (actually 2nd floor) pool/hot tub area is spectacular. Kids and adults alike enjoy using the space. Poolside bar and meal service is available. Staff routinely maintain the pool area, picking up stray towels and dirty dishes. The upgraded executive package is a good deal, as it includes underground parking and a breakfast voucher for the on-site restaurant. The breakfast menu has many options from pancakes to eggs Benedict, and the food is high quality and prepared to order. The hotel is located in the heart of downtown Kamloops and is steps from a full-service grocery store, a large drug store, and many cafes and boutiques. I wear earplugs when sleeping, so I cannot comment on room-to-room noise. I don't feel that the noise transfer between rooms is atypical for a building of it's age/construction type. I sleep better here than at home. Overall exceptional experience. I look forward to staying here.

Bad and good experience. Stopping in at this place on my way through to Vancouver. Thought this…read moreplace looked okay on line so I booked early. When we arrived the building was updated and modern. Smelled nice and it was hot that day, however the hotel was cooled to a good temp. The staff was very friendly. Went to the room and it was so-so. Not the best room, but not bad enough to go to a different hotel. The area of concern was the riff raff they allow in the hotel. The level of clientele was low. We really go to know this when we were trying to sleep. People were partying in the hallway and were very loud. We called down to the manager and they said they would take care of it. We waited and the noise came back. I called down again and management said they would be removing the loud guests shortly. The noise then stopped, however a good night's sleep was out of the question at this point. Not sure if it is the proximity to the casino, but the quality of customers was very low during our stay.

Don't go. This place has pretty good terrain and boasts a big vertical drop - which would be good…read moreif there was actually any snow on the ground. Lift lines are terrible. I showed up on a Friday when it was raining at the bottom and lift lines were still 45 plus minutes. That's what you get for your $200. Lodges are old and offer food that is sub-par compared to other resorts in its price range. It's clear that investment has prioritized building a ski village - I guess so you can stare at the muddy slope that is supposed to have snow on it. Here's some pictures to give you a taste of weekday lines

I now see why this is one of the top 5 mountains to ski…read more Outstanding powder day, lots of runs, beautiful location

This was the WORST hotel I have ever stayed at in my entire life…read more I brought 18 families of young children to this hotel as we were in town for recreational activities for our children, and we were mostly gone daily from 8am until 9pm. We barely used the space, and when we did it was TERRIBLE. KITCHEN Fridge didn't close. Only 8 spoons, veggie peeler, 4 dirty glasses, 2 saucers. NO FORKS, PLATES, BOWLS.Called front desk, they brought us 3 dirty forks, one massive steel bowl. 5 of us in the suite, and we could not eat together for lack of dishes. Dishwasher didn't work. Our room did NOT have TOILET PAPER, SHAMPOO, CLEAN TOWELS, HANDSOAP. It did have FILTHY toilet, bathtub, a clump of hair on the wall.The comforter was covered in sharpie, sheets not clean. *HOUSEKEEPING DOES NOT EXIST! THE WORST SERVICE I HAVE EVER RECEIVED Kitchen was greasy and we had to clean it before we could even cook in it. We booked a FULL kitchen but had to go buy our own dishes - that was the first red flag. It DID have a FILTHY bathtub and a MASSIVE clump of hair on the wall. The toilet was also filthy. The bedrooms were an OK size. They only had 3 small drawers, so not ideal for travelling with a family or for a long stay. The pillows were mediocre and the beds were not comfortable. The comforter was covered in black sharpie and we questioned if the sheets were even cleaned before our stay. *HOUSEKEEPING DOES NOT EXIST* AMENITIES The restaurant is a ghost town and one of our guests got mild food poisoning. The lettuce was brown and the mayonnaise was maybe off. CUSTOMER SERVICE is TOXIC On our first day {tuesday} there we were surprised that the "Full Kitchen" did not include anything as mentioned above. The gentleman at the front desk tried to resolve this by bringing us the wrong items - we ended up having to go to the local store and buy what we needed to be able to cook. On our 4th day there {Friday}, we had friends who were also staying in the hotel come to our room for a pre-dinner snack - we had been gone ALL DAY and so we went to our room from 430 - 6pm before returning to the competition. PLEASE NOTE WE WERE ONLY IN THE ROOM FROM 430 PM to 6 pm. While we were there together, the front desk phoned and said "you have a noise complaint and have to leave the hotel immediately" . We took this to mean that we had to leave our room - and not that we were kicked out. We immediately began packing our items to go as we had to be somewhere else anyways. We were gone within 10 minutes of the call. ***** Please note we were not being loud however we wanted to respect the call so we left for the day and did not return until bed, and then we were gone the next morning again by 8 am. When we returned from our competition and brunch at 1pm our room was locked - including the costumes our children needed to change into for their next show, as well as our food items. The front desk let us in and said "you have one hour to remove your items or we are calling the police. You have to leave the hotel immediately." we asked "on what grounds" and their answer was "we don't have to tell you." they then said " we actually already called the police and they are coming to help you pack and move" WE CALLED the police. WE were the first call they received so it turns out the hotel was using bullying tactics to try and scare us. When the RCMP arrived AT OUR REQUEST {I recorded this entire visit so feel free to message me if you want to hear it!} they also asked the hotel on what grounds, and DEBBIE let them know that "we dont have to tell you but it's because we have video of multiple children going into this room" So that was the reason they wanted us to move to a different hotel - First of all, DEBBIE would not show us the video - Secondly, our friend who was there said "I was in their room and so was my child - am I being asked to leave and if so, why not" again DEBBIE refused to share any footage or proof that their was a SINGLE guest complaint. There were a total of 6 YOUNG children that went to our room at most - 3 were ours, and 3 were friends. The RCMP told DEBBIE that she was being unreasonable We said "ok we will leave and get another hotel, can we pack in a couple hours, as we have a fridge full of food and 6 suitcases, and we have to leave right now or we will miss our child's time slot" DEBBIE said "You can leave now - but your stuff won't be here " The police AGAIN told the hotel staff DEBBIE that she was not making sense and unreasonable. We had to leave that minute, so we would catch the show. We said "we are offering in good faith that we will come back in 2 hours to pack and leave, however we currently have nowhere to go and need to get sorted" DEBBIE let us know "I told those other 2 BEST WESTERN hotels that you can not stay there either." NO PROOF OF COMPLAINT OR VIDEO SHOWN

Our room was great. Nice view from the top floor (4). Coral at the front desk was very helpful and…read moreefficient. All amenities are new and the lobby is very nice. Easy on/off from interstate.

Casino downstairs, downtown location and reasonable rates…read more We had a wedding there and although there were a few minor problems the banquet staff rectified the situation and when the time came everything went very smoothly. We had the ceremony, dinner and yee-haw bash after (two Irish families) nice rooms and even the uptight relatives were happy with the place. Nuggets Bar & Grill, Blackjack Lounge, and Lake City Casino all in the building.