Have called several times due to my dad's recent bypass. CAPRESE has been rude every single time. She shouldn't have this job, as she doesn't understand customer service and how to be KIND to patients! The first time she hung up on me! I reported it, but I hope they actually do something. So sad that she even has this job. read more

The Doctor was very nice and explained everything clearly. I went to be seen at this cardiologist. The office experience went well for my stress test. Jasmine was very nice and helpful thank you so much! read more

CHAPARRAL MEDICAL GROUP - Stress test went well! - Cardiologists Near Me - Pomona, California

HORRIBLE customer service. Been trying to schedule an appointment with them for the past 3 weeks and still was unable to do so. I've never experienced such awful and frustrating experience. read more

I usually have good experience with doctors and staff as well as the care I receive. From general practitioners to specialists, overall I'd say I'm pleased. Office staff has always been efficient and helpful as well. Only issue could be finding availability when making appointments. Otherwise, I trust this medical group. read more

I was referred to a cardiologist within the Chaparral Medical Group. After visiting the doctor, I was to take a series of tests including a CT Calcium Scan, Echocardiogram and a stress test. The initial two tests went smoothly, but after the stress test was given, I was left tethered to the monitors for 45 minutes. I went as close to the door as I could reach while being attached to all the cords and called out for someone to release me. No one came until the next patient needed the room. When I went to the desk to check out and schedule the next exam and appointment, I was asked which physician did I see. I informed her at that time that I had been tethered to the machine for 45 minutes while waiting for a nurse and asked that she make a note of that for the doctor. I then explained the next steps I was to take and was greeted by a nasty attitude and arguing that she didn't have anything that indicated that was what I was to do. I told her my name and suggested that maybe my file was on the bottom of her pile since I had been there for over an hour and a half. Sure enough, she located my file and proceeded to assist me. After meeting with the doctor for the results of the tests, I was told to take a nuclear stress test. On the day of the test, I had followed the protocol and fasted, not drunk coffee for 24 hours, etc. Unfortunately, when I arrived, the portable unit was not working. So, I was sent away after being rescheduled. I arrived on time for the appointment and waited nearly 30 minutes for the technician. Three patients complete the three hour procedure together. Therefore, there is waiting time as the technician starts the IV, takes the photos, and we walk on the treadmill. After walking on the treadmill, I noticed my left wrist (the arm with the IV) was swollen and bruised. I assumed it was a reaction to the isotopes they injected as I walked the treadmill. I returned to the gamma camera, had the technician raise my arms for a second round of photos, and didn't say anything since she moved the arm with the bruise into posisition. I realize that this was my mistake in not saying anything. The following day, my daughter (who is a nurse) explained that the material that was to go into my veins had simply gone under the skin. I can't imagine that the results of this exam will be accurate. Truly, I would not recommend this facility to anyone. read more

CHAPARRAL MEDICAL GROUP - Cardiologists Near Me - Pomona, California

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I was in there with grandma the other day and it was terrible service didn't feel welcomed at all. A bigger set girl looked like she was eating the chair up helped us and was very rude towards my grandma. Not sure saw an older lady in the background might've been the supervisor but she looked like a complete idiot and was just watching her be rude to my grandma . So I ended up going to this younger lady very short with glasses had a headband and she was extremely helpful she spoke Spanish to my grandma and made it way easier for us to check in . Overall Absolutely poorly ran office and I ended up finding out some of there names Jasmine, Lina and Denise all were very very rude and not welcoming. Can't wait to see what corporate has to say about these people. Hopefully they lose there job read more

5 months later and they get worst. I told Daryoosh Valamanesh to please look at their review because they are so bad. Takes months to mar an appointment and people like Brenda who answers phone calls so bad and if they don't like your tone they hang up and good luck tracing them back. read more

CHAPARRAL MEDICAL GROUP - My Mom is a handicap but still treated so badly by the receptionist of Dr. Daryoosh Valamanesh. - Cardiologists Near Me - Pomona, California

This review is for Dr. Ewa H. Konca, MD, at 9170 Haven Ave., Suite 120, Rancho Cucamonga, CA 91730. She is a member of this group, and I could find one for her office to comment. She was supposed to do a procedure to remove my thyroid, but she didn't show up. The assistant couldn't start the procedure without her, so they kept calling her, but she was never found. The assistant called the main office, and she ended up working with another doctor so I could continue with the procedure. She never showed up nor apologized for the incident. After the incident, I continued with Dr. Konca because I didn't want to worry about changing doctors. Recently, she canceled an appointment that was scheduled six months ago. I had already taken blood work to meet with her, and she canceled. She is unpredictable and does not show that she cares about her patients, so I would not recommend picking her as your doctor. Also, her offices never pick up the phone or remind you of an appointment or return calls, so working with them is hard. I don't understand why she is still in operation. My feeling is that she uses incompetent office staff to blame them, and the only people who stay with her are the elderly or people who feel they do not have a choice to switch doctors. I changed doctors. read more

I contacted costumer service to pay a bill, and I was directed to a foreign country. The representative was not only rude, but he also hung up the phone on my when I asked question about my bill. Terrible service. When I called back to speak to a local representative, they did not care at all!! read more

Visited a couple of times now. Reception is still hit or miss, but once you get in for your appointment, care seems pretty decent. Management could definitely give the reception a pep talk on friendly service. read more

I had a appointment scheduled to remove broken wire from my chest. I couldn't get a straight answer for what test was needed. Apparently the spoke to my insurance, but not me. Very unprofessional. I have no clue what I would get. I live more than hour away and they called the day before at 410pm telling me I need reports. I waited a month to be see urgently. If I need CPR I will die at this point. I wouldn't feel comfortable at this point going to this location for heart surgery. read more

Dr. Merla should be embarrassed by how his office staff, specifically Andrea speaks to patients and patients family. She has no regard for patient safety or common courtesy. Dr. Merla was referred by Dr. Reddy for a specific procedure that needs to be done to my family member. We are going on a month with no follow-up. When questioned for an update, Andrea's response is "you call too many times, We can't help you, I have other patients." Not once have I heard empathy, understanding or acknowledgement of concern. She basically said in other terms don't call us, we'll call you. As a patient advocate it is within my right to call for updates. Her tone is condescending and again, just no regard for concern. It's a shame that such a highly regarded MD has staff like Andrea representing his office. read more

The worst. The absolute worst office of "professionals". It was bad enough years ago when my primary was there (Lisa Butler). If I was having a problem I could always leave a message for her PN who would call back within 24hrs for non-emergency, or almost immediately for a major concern. Then my gastro took up residence at the Bonita office. What a nightmare. Promises that calls will be answered are at best spottily kept. Telephone demeanor is unacceptable. I suspect, or at least I hope, they are understaffed, and the bottom line is the reason for the poor interpersonal. skills. read more

Although I don't interact with 'medical groups' very often, I can only hope most are more professional than Chaparral Medical Group. My cardiologist, Dr. Rama Thumati, is an excellent doctor but that's where anything positive I have to say about this 'Group' ends. The administration/office staff are either inept or indifferent. Getting someone to answer the phone without being placed on prolonged 'hold' is the norm. Getting authorization to have a prescription refilled is an ordeal. My pharmacy did not receive authorization to have a prescription refilled so I call Chaparral's office. I was told the authorization was denied because I hadn't been examined in a year, which wasn't accurate. They then confirmed my last office visit was May 31st (Today is April 10th), so my last visit, at the time the refill request was submitted, was ten months ago. They expect me to be without my medication until I see the doctor ...which means probably a month without my medication.The administrative side of this medical group is wholly inept and verges on malpractice. Their indifference has the potential to adversely impact peoples health. read more

Drs, office staff, quality of care? All get 0 stars. Worst people and doctors we've ever encountered! Not one ounce of compassion or concern for their cardiac patients!! read more

Make sure you show up in person they won't answer the phone calls and when you go in person you'll hear the phone ring non stop

The absolute most unprofessional experience I've ever had at a physician's office. Waited over 2 hours for a scheduled appointment before giving up and leaving. Left with broken skin after waiting with the heart rate monitor belt on for so long. After I left, the office made no attempt to contact me regarding rescheduling or to apologize for the inexcusably long wait. Never got the results from a test I had previously done, will just repeat the test with a more competent group. read more

Place makes you wait far too long. Elderly people everywhere. My mom is 92 . Been waiting so far 1 hour and 20 minutes. Still haven't been seen read more

It took me a full week to write this review, just because I have been in complete shock with how this doctor visit went. I still can't wrap my head on how I was treated and Doctor Rita K Pradhan horrible bedside manners, lack of information. I received a referral to see an Endocrinologist back in November 2022, I was diagnosed with PCOS and a severe hormonal imbalance that needs to be treated. I arrived at my appt @10:00am 30mnts prior to my scheduled appt, like I was asked to do. The ladies in the front were very nice. However, once I met with the Doctor Rita K Pradhan, it was a complete mess. There was no good morning. How are you. First thing that came to my head was... she is having a bad morning just roll with it. However, when she began to ask questions... her tone of voice was very off putting and did not make me feel comfortable. I literally stopped her and told her... I think we are starting on the wrong foot. She denied not having not greeted me, so I just left it at that. She asked why I was there... I was like really lady you were sent my chart, don't you prepare before you see your patients, so I informed her why I was referred to her. She followed by calling me fat, obese, and that the darkness around my neck meant I was down the Diabetes path. I couldn't believe it. I was like did you not see all my blood work? I am far from Diabetes. Before you make an assumption like that, have the facts, test results proving that!!!! Don't get me wrong I understand that there is a weight issue, but I have not always had this issue. For those who are familiar with PCOS you are aware of how bad it affects your weight. When she began to use that language, I felt attacked... LADY YOU ARE A DOCTOR, you know what I am going through and how difficult it is. This is your area of EXPERTISE!!!!! while she is going on calling me fat and obese, she is not even looking at me she is just giving me her back the whole time. I asked her if she could provide me with information as to how this matter could be resolved, or what her medical plan was... all she said was take birth control and we will see. LADY I NEED INFORMATION!!!!! I need a medical plan, how is this affecting me besides my weight, is this genetic, what happens if this unbalance is untreated, or we can't get it to be under control, am I going to be able to have kids. I went and filed a complaint against this facility and the doctor. But I am writing this review to hopefully help someone who is in the same position as I am and is looking for help. This is not the place for you, please go somewhere else. I hope this review helps. read more

ridiculous having to wait a month a a half out for an appointment at a time as a diabetic. being told I can't be seen unless it's a medical emergency. poor time management for the group and doctors to make patients wait months at a time. had a injury and asked if my hand was infected, doctor says no . the next day while scabbed it starts to itch and turns out to be infected . can I get a proper evaluation on a diabetic patient ? don't waste your time here better off at kaiser than here. dr daryoosh was a waste of time . find better read more

I saw Doctor Jaypal Reddy about 3 weeks ago and called last Thursday to see if my referral for testing had been approved. I was told the lady handling that was not available and would call me back. I was told this on Friday and Monday and today Tuesday still no call back. I don't want to say this is because I am Black but correspondent was better before I was in person with this office. Cardiologist is your heart referred to doctor means something is wrong with heart so not to return calls 3 times seems to say to me you don't care if my heart stops. Black folks be careful in selecting a doctor, Racism is real and how do you know if your doctor likes you, it's kinda important that they do! read more

The staff at front desk are rude and therefore very unprofessional. A recent visit with my daughter to her cardiologist located there during the pandemic resulted in rude behavior by front desk staff during check in. Sorry, expected professionalism at Doctor's office! read more

Long waits and did not see doctor-looking forward to billing-only saw helper who said he talked to doctor-many people asking how much longer,Scary waiting room. read more

This place needs to be permanently closed for business. Not sure if employees just aren't satisfied and it's affecting the work place but definitely don't recommend this place for any medical attention! My father came here for a scheduled and confirmed appointment only for the staff to look at the physical confirmation and tell him he was not on their roster for the day. The list goes on of all the unprofessionalism that happens at this place, but definitely won't be returning here again. read more

My Dr referred me to This cardiologist I looked it up but seen not one review or anything about this place so I uploaded this on yelp hopefully people will review this place so others will know if they are a good Cardiologist I will be giving a review back aftr a few visits so far the nurses are very welcoming & positive drs seem good read more

Dr. SUDHIR REDDY has been our doctor for 20 years. He is a wonderful person and doctor. It's really unfortunate that he joined this group. Today, April 26, 2022, We just came back from the Pomona office, where my wife had the appointment for her physical. It was until we got there that she was told Dr. Reddy had changed hid schedule. The lady at the front, Kulu (sp?) was incredibly rude and claimed that she had left four voice mails at our home phone; this is absolutely not true, as we ALWAYS check our messages. This is the second time the office had changed my wife's appointment, as Uriel had called her when they realized that they had scheduled the exam too early according to the insurance and he made the change; today when my wife asked him if he remembered, he just said no and turned around; what a jerk! The customer service at Chaparral has a lot to be desired. They didn't want to reschedule my wife's appointment until the end of May, until she insisted, so they reluctantly gave her a new appointment. We would be happy to talk to a Chaparral manager about these issues, as this is not the first time we have issues with their staff at the front desk. They need to be thankful they have a job; and if they don't like it, they need to look for something else. Chaparral needs to train their staff as they are part of their company image. read more

Saw dr Parikh on Monday. Called tues regarding medicine. No call back. Called Wednesday. Same thing. Called Thursday, they were sending urgent message to nurse to call me. No call back. Today I called again. (4th time) and I said if dr does not call me back by Monday I'm coming over and picking up my records and getting a new dr. She wanted to schedule phone call with dr that you have to pay for!! Since when can you not speak to your dr and then get charged for it? Oh guess what?? They just called me back. I would NEVER use this group. They clearly do not know how to run an office. read more