Richard the owner is always there to help. If you want an honest body shop where the work gets done…read moreright and the paint looks like you just bought the car then bring it here. This shop uses certified auto parts not generic Chinese or foreign parts. Meaning they use stuff that fits and doesn't need to modified to fit. My car got in a small wreck and took about 2 weeks to finish the car and again they came through. Posted some pics of before and after. They worked with my insurance and made the whole experience hassle free. I currently have my project car in there now after seeing what a good job they did and I know my Lexus will be in good hands as they are going to repaint the whole car and fix all dents

Beware. Over priced and they did an extremely poor job. They had my car for three months and they…read morestill did a less then half effort job. They re-did my car twice and each time it came back with new flaws and issues. After a year the paint is already fading and chipping. I reported them to the BBB, which is currently under review.

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

Excellent service like this needs to be known to the community! Very reliable and fast responses. I…read morewas a bit worried taking my car to someone I don't know but the service here exceeded my expectations!! Satisfied with the service and my car is back to normal. I would've been completely out of a car but thanks to Cesar a huge weight was lifted!!! Thank you sooo much and I appreciate you! Will recommend to anyone I know who needs mechanic work!!

From the day I contacted Cesar about my car he was very professional, responsive, and helpful. The…read moreday I took the car in it had to be towed and he didn't have any issues with that he took my car in and performed a diagnostics confirmed that it was my water pump that had to be replaced and then also made me aware that my thermostat housing was going to need to be replaced as well. He worked with me found me the part for a great deal I went to go pick it up brought it back and he had it installed very easily. Once both parts were in he verified that no more leaks were present he showed me he started the vehicle and cleared off my check engine light. I felt safe and confident that I left my car in the hands of a great honest hard working man like Cesar I'm happy that my car is up and running great again I will most definitely recommend his services to my close friends. Not being from El Paso and still being new to the area can always add more stress to the situation of having car troubles but Cesar really helped ease that with the service and communication he provided thank you again I really appreciate it.

I've driven by this place many times and didn't notice that it was across the Street from Vista…read moreMarket. That is, until I had to get my oil changed. The shop itself is your typical auto place. But what makes this place so different is the service. They really take care of my care and I when I get my oil changed. The staff is friendly, too. There's also a kick ass turtle that just chills in the reception area... gives you something to look at.

BEWARE! Do not take your car for repair at Royalist Masters! We had our car repaired here a month…read moreago (brake booster and alternator) - and it had started to make the same noise again so we took it back to them. Also immediately after the repair was done the cruise control was not working and the car would not shift out of park unless the emergency release button under the steering column was pushed. We took it back to them this morning to have them check and make sure it had been done correctly and see if maybe something was just loose or not adjusted right when they did the original repair. Which we thought would be no big deal because when we picked it up last month the tech (who was very nice) told my husband that if there was any problem just to bring it back and he'd take care of it. Anyway, they had it all day and then called me at 5 saying that the brake booster was working properly as was the cruise control but that when test driving they had noticed that there was a rough noise during shifting. So they had repaired something and my total was $79.xx. I was a little confused because I hadn't asked them to check out anything to do with shifting while driving - and had never noticed a problem. Also, asked why they hadn't called for authorization of repair and charges. I was told by the sweet, polite, dum dum in the first photo that if I didn't pay he was going to tow my vehicle away from his shop. He then said I should talk to the manager. A woman got on the phone and I proceeded to tell her about how I was confused that they would repair something I hadn't asked them to repair without my approval. She said that they couldn't call "because it needed to be fixed right away". lol. Umm? Then she said they were not charging for the repair just a diagnostic fee. I pointed out that the sign they display on the street says they give free diagnostic checks. She said "that's only when we decide". ok. She said they were saving me money by just charging for diagnostic and not the repair. So I asked what exactly the repair was and what would have been the cost of the repair. She put me on hold. Next the technician got on the phone. He was very kind and politely told me that there was some confusion between him and the dum dum at the counter and that he had not actually repaired anything. Also, he was told by dum dum to check the Overdrive system - which was not on our complaint list. I'm not sure where he got that from. Anyway, I told the tech that I was confused - I was being told that I was being charged for a repair, but no repair was done. He then said that I was being charged a diagnostic fee on the brake booster. So I reminded him that he had just repaired the brake booster last month so shouldn't that be covered under the warranty of that repair? He said he would talk to the others in the office and call me back, that he would try and get it taken care of. In the meantime I picked up my husband from work and we went to the repair shop. As we pulled up we saw that our truck was locked behind a chain link fence and that the people we had presumably talked to were running around out front pulling in their signs from the road and trying to get in their own vehicles to leave. We got out and asked the girl what was going on and she said they were closed and that everyone had left. (At 5:35 when the sign on the door states 6:00.) We asked for our vehicle and she told us to "call the cops, you ain't getting your truck till you pay us". We tried to talk to her, explain our confusion and ask exactly what had been repaired. She had no answers. And nothing in writing stating what had been repaired. And apparently the technician had stormed out after I spoke with him and was not able to be reached. We went round and round and she finally decided she could find a paper with the repair listed on it. She went inside, locked the door after herself and several minutes later produced a paper stating that we were being charged for "diagnostics of brake booster". We tried to point out that they had just repaired the brake booster and that this should be covered under the warranty but she would not listen. She said she had to leave, they were closed and she had to feed her daughter. In order to get our truck released we had to pay them for this fee. I know it is not an astronomical amount, but it is just so ridiculously frustrating that we were charged for this. I still don't think anyone knows exactly what they are talking about, they kept changing the story. And apparently everyone did not leave because after we paid them dum dum and his friend came around back to release my truck.

ATTENTION FT BLISS SERVICE MEMBERS!!!…read more I would like to thank Steve for the incredible service he provided in the detailing of my Honda CRV!!! We will be shipping our vehicle overseas as part of a military move and the shipping center requires the vehicle be "white glove inspection" clean, and WOW did Steve provide exactly that!!! Steve is a veteran and actually researched the Vehicle Processing Center's standards so he can ensure all the requirements will be met. My CRV is cleaner now than when we drove it off the lot. The El Paso desert dust had set in throughout the interior and exterior, under the hood, and in the undercarriage. Additionally, we have a dog who rides regularly in the car and sheds heavily. All manner of dust and per hair were GONE!!! The engine compartment looks like a showroom car. The level of detail in the service provided is unlike any I have ever seen before. I highly recommend SC Auto Detail for your auto-detailing needs! But I especially want to stress this to my fellow service members prepping for an OCONUS PCS!!! Thank you again Steve!!!!

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

They did a fantastic job making my car look brand new! Ernesto and his team are so friendly and…read moreaccommodating. Will be back over and over again for detailing and washes.

Great communication, great prices and great service. I just used their services for adding tint to…read moremy car. They were pretty quick, took like 2 hours and did a great job. The passenger door window did have a few air bubbles, but after 1-2 days were gone. Def recommend!!

the two guys i had do my car were excellent, hard working and efficient. these guys are the best…read morefor mobile detailing. they show up in a van that has every thing possibly needed to clean your car. they did such an excellent job, i got them to do my son and daughters cars also. very pleased, excellent service. i don't remember exactly how much it was, a lil more than other shops but they come to you and do an excellent job... (and no, I'm not their mom)