I've been going to Resler Automotive for almost 5 years and all my experiences have been great…read more Owner Art sets a tone for his business and hires good mechanics and front office staff. He communicates clearly about how you can get different types of service most efficiently and lets you decide if that works for you. If you appreciate the steady and honest approach, I think you'll enjoy the service you receive. I am 100% satisfied with the price I have paid for all services rendered. Also, I get my oil changes and routine items done here - it's a little less on-demand, but if I come in first thing in the morning, it's usually pretty quick. I prefer the greater consistency here versus the high staff turnover at chain oil changes.

Sergio saved our trip!…read more We will never forget the outstanding service he provided during one of the most stressful and uncertain moments we've ever experienced. Our car broke down on I-10 while crossing El Paso during our move from Los Angeles to San Antonio. We had our entire lives packed into that car and suddenly found ourselves stranded on the side of the freeway, not knowing what to do next. I am so grateful that the AAA tow truck brought us to this shop. Despite being extremely busy and having a full lot of vehicles waiting for service, Sergio took us in right away. Not only did he diagnose the problem quickly, but he also took the time to hand-draw a map showing where we were and where we could find lodging for the night. That small gesture meant so much to us in that moment. Thankfully, the issue turned out to be the alternator. Sergio got to work immediately, kept us informed throughout the process, and treated us with kindness, professionalism, and genuine care. What impressed us most was not only his expertise, but also his commitment to his customers, his honesty, and the confidence he inspires. His workmanship is backed by a two-year warranty, and after our experience, I can honestly say the service was worth every penny. By 4:00 PM the next day, we were back on the road and able to continue our journey to San Antonio. Sergio gave us something we desperately needed during a very difficult time: peace of mind. We are deeply grateful and will never forget his help. I recommend this shop without hesitation.

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

I'm leaving this review because the customer service experience here was deeply frustrating. I was…read moredirectly misinformed by the manager over the phone regarding how my situation would be handled, which created unnecessary stress and hassle. It's particularly disappointing because I was a returning customer, but after this experience, I definitely will not be coming back. When I came into the store to address the issue, Connie was fantastic--exceptionally friendly, professional, and genuinely tried to resolve everything for me. Unfortunately, the rest of the staff completely ruined the experience. Omar and another female employee standing nearby showed absolute indifference. Neither of them seemed to care in the slightest that I was an unhappy customer standing right in front of them, offering zero assistance or empathy. While I appreciate Connie's individual effort, management's dishonesty and the dismissive attitude of the remaining staff mean they have officially lost my business.

We had an extremely concerning experience with this AAMCO location…read more We brought our vehicle in because of steering problems. After a general inspection, they recommended seven different repairs, the largest being removal and replacement of the center link. We discussed the written estimate with them by phone and specifically authorized the center-link replacement. When we picked up the vehicle, we paid for the work in cash. On the drive home, the steering problem was still present. After looking underneath the vehicle, I discovered that the center link appeared old and had not been replaced. However, the sway-bar link pins did appear new. I immediately called the shop and was told that the manager, Omar, would return my call. After receiving no response for two days, I called again. Omar insisted that the sway-bar link pins and center link were the same part and told me that I did not know what I was talking about. When I questioned his explanation and knowledge of the parts, he became very upset and said he would no longer speak with me because the vehicle belonged to my wife. Because I wanted to be certain, I contacted a Ford dealership, another AAMCO location, and several independent mechanics. Every mechanic confirmed that the center link and sway-bar link pins are completely different components and should not be confused with one another. Omar refused to issue a refund. When I mentioned that I hoped we would not have to pursue the matter in small-claims court and asked to speak with his district manager, he responded, "See you in court," and hung up on me. Most concerning, another mechanic later evaluated the vehicle and determined that the steering problem was caused by an entirely different component--not the center link. I also asked this mechanic to evaluate several of the other repairs AAMCO had recommended, and I was told that those items did not require the repairs AAMCO had proposed. Based on our experience, we paid for an authorized repair that does not appear to have been performed, received a different repair instead, and were given inaccurate information when we questioned it. The original steering issue also remained unresolved, creating a serious safety concern. I strongly recommend getting a second opinion and carefully verifying all work before paying this location. We will not return. Edit in response to the comments To clarify, I was not "helping a friend." The vehicle belongs to my wife, and I was directly involved in bringing it to your shop, discussing the estimate, authorizing the repair, paying for it, and addressing the problem afterward. The amount of the repair is irrelevant. Our concern is that we authorized and paid for the removal and replacement of the center link, but the center link appeared unchanged while the sway-bar link pins appeared to have been replaced. When I questioned Omar, he repeatedly insisted that the sway-bar link pins and center link were the same part. A Ford dealership, another AAMCO location, and multiple independent mechanics subsequently confirmed that they are completely different parts. Omar became upset when I questioned his explanation and then refused to continue speaking with me because the vehicle was in my wife's name. When I requested a refund and asked for his district manager's contact information, he did not attempt to resolve the issue or arrange a professional inspection of the vehicle. Characterizing this as an "emotional review" and minimizing the concern because it was "a $290 job" does not address the central issue: Which part was authorized, which part was actually replaced, and why was I told that two distinctly different components were the same? If the center link was replaced, please provide the part number, purchase invoice, technician's repair notes, and any documentation showing that the center link was removed and replaced. Having unidentified parts "in hand" does not establish that they came from our vehicle. We are willing to rely on documentation and an independent inspection. This is not about "angst" over $290. It is about being charged for a specific repair, receiving conflicting information about what work was performed, and having the original steering problem remain unresolved. Those are legitimate service and safety concerns, regardless of the dollar amount.

Came in for an oil change today and received absolutely great service. Jose was a gentleman and…read morevery friendly and professional. Although they were BUSY they didn't take long at all. Thank you Firestone!!

AVOID THIS PLACE AT ALL COSTS! I WISH I COULD GIVE ZERO STARS!…read more On 8/5/2026, I took my car to the Firestone at 7240 N. Mesa St., El Paso, TX, for an appointment to have my AC inspected and serviced. I knew something was wrong with it, but I wasn't sure what the issue was. After performing their initial diagnostic, I was told that a valve was leaking due to normal wear and tear and needed to be replaced. I was also told they would recharge the AC system and that, after the repair, my AC would be good to go. The total cost was $415, so I agreed to the work. I waited for four hours. When they finally came back to me, they told me they had emptied and refilled the refrigerant, but then determined that my AC expansion valve needed to be replaced because it was clogged. They quoted me over $500 more. I asked whether the $500+ was the new total or an additional charge. They told me it was additional because they would have to empty and refill the refrigerant again. I asked why the clogged valve wasn't identified before they refilled the system the first time. Their explanation was that they had to refill it first in order to determine whether the valve needed to be replaced. At that point, I told them I would not be having any additional work done there and left. Unfortunately, my AC was actually working worse than it had been when I arrived. Two days later, I took my car to a local mechanic for a second opinion. He asked me whether Firestone had told me they recharged the AC system. I said yes and explained that I had paid for that service. He then checked the system and told me there was ZERO refrigerant in it. According to him, there should have still been refrigerant in the system if it had actually been properly recharged. He also inspected the AC expansion valve and told me that the valve was fine. The reason the AC wasn't working was because there was no refrigerant in the system. I am extremely disappointed by my experience with Firestone, both with the quality of the service and what I feel was a serious lack of honesty and transparency. I was charged for work that, according to the mechanic who inspected my car afterward, had not actually been completed. I was then told I needed to pay an additional $500+ for a repair that turned out not to be necessary. As a woman, I also can't help but feel that they took advantage of the situation. It's the middle of summer in El Paso, I needed my AC fixed, and I was relying on them to be honest about what was wrong with my vehicle. Instead, I left feeling like I had been taken advantage of because of my circumstances. The amount they ultimately wanted me to spend was so high that I could have nearly replaced the entire AC system in my car for that price. Thankfully, I found a local mechanic who took the time to properly inspect my vehicle and, most importantly, treated me fairly and honestly. I will NEVER take my car to another Firestone again. I strongly recommend getting a second opinion before agreeing to expensive repairs here. UPDATE: I did submit a complaint through their corporate website. I was reached out to a few days later and have since been fully refunded. They said they would check to make sure their machines are calibrated correctly and speak with the tech to see what happened during the service.

Outstanding service at a great price! From the get-go,…read morecustomer service representative named Katy was warm and friendly. I towed in my Diesel, a Jetta TDI, and the mechanics quickly got to work. My Turbocharger had blown due to catastrophic failure and I also needed a new intercooler along with a clock spring to fix my horn. They allowed me to purchase parts from my favorite online retailer. I brought the parts in and they got me up and running in no time at a great price. I wanna thank all the folks including Stuart, Andre and Jacob down @J&S Auto Works for the great job! Thanks a bunch!

10 stars-5 are not enough. We have been taking our cars to J&S since we arrived here in EP in 2015…read more My car overheated downtown and I asked our realtor if she knew a dependable shop I could have the car towed to. Since then, J&S has worked on all of our cars, RVs and travel trailer. Stuart never says no...he tries to figure it out. If it is not something he does / can do, he tells you so and recommends a shop that does. His rates are more than fair and when he fixes something, it works. I also appreciate that he allows us to purchase the parts. We don't go anywhere else! Update Oct 3 2018 - He really goes above and beyond. The rear axle on our RV broke. The whole rear end had to be replaced. His friend was selling an RV with a similar rear end to ours. We bought it, had it towed to a friend's land. Stuart and crew removed the rear end and other parts, installed it, then modified the driveshaft. Once again she rides! Jun 2019-Since then, he replaced all the cylinders on my Chevy SSR. I bought it with the convertible top inop, joined an SSR forum, got step by step instructions w/photos on how to replace all the cylinders and he took it an ran with it. I now have a fully functional SSR convertible! He is also working on my husband's GMC Sierra.

I can't admit to having a lot of experience with towing companies, but working ASAP was the perfect…read moreexperience. I needed to have my car towed to a deealership service department so I called and scheduled a towing appointment. They showed up early to the appointment, were incredibly friendly, and the price was very reasonable. Couldn't have been any smoother.

I was able to get help for my Mom who lives two states away by contacting this company and using…read moreVenmo to pay. Truly appreciated their kind, reliable, fast service when I couldn't be there.

University Auto has been my go to source for repairs on my 2012 Tucson I have found them to be…read morefriendly, fair in pricing, honest, but most importantly their repairs have lasted on my 2012 Tucson as of today 09/02/2026 They have replaced an A/C compressor, water hoses, and today serviced my radiator with a full service flush. Definitely recommend them to everyone I am extremely satisfied with their work

Brought our jeep here after it shut off on us in the middle of the desert. They did everything they…read morecould to identify the issue. Unfortunately they weren't able to find anything wrong but super friendly, honest and only charged for the diagnostic.

Quick service, they take appointments for future day service or walk in for same day. Honest and…read moretransparent and trustworthy. Would recommend and return.

This is genuinely the worst place to come to if you want a repair OR an inspection to your vehicle…read more They WILL misinspect your car so that you'll have to spend MORE money on a repair that IS NOT related to the problem you came in for at all. I got a repair done and went straight to a different mechanic to get another inspection, not only was the repair they did a sloppy job, it was completely not needed for my problem. They also take forever to even service your car and will leave your vehicle parked in the lot for days on end until you call and ask for updates. Lastly, the price they tell you whenever you walk in IS NOT the price you will be paying whenever you do pick up your vehicle. Expect ATLEAST 1.5x the original cost of the final price, I am warning you and many other reviewers are warning you. DO NOT COME HERE.

Victor is very nice and they are competent. Easy to get to. And very friendly Try it, you'll like…read moreit!

I live close by and I wanted to like this place. Just basic stuff really - inspection, oil change,…read morecheck engine lights, stuff like that. Took my car there once for an oil change and when I got in it to drive away, the seat stop was broken, causing the seat to slide back and forth when I tried to drive. Clearly one of the employees had broken it, it was obviously broken, and they hadn't said a word, as if they were trying to get away with it. Now the car is ten years old. Sometimes things just break. I get that. But tell me. Then at least offer to help in some way with the repair. I'm not saying fix it for free. Cut me a break on the labor or something, I buy the part, and do what you can to keep a local regular customer. But no. They denied they had anything to do with it, said I brought it to them broken, and said I had to pay full price for the repair. Then when they did fix it, I got in to test it, and it still didn't work. I had to make them go back two separate times to fix it to do it right. And it's a manual cable seat adjuster! In the end they cut me a deal on the labor but their reaction to the initial issue and their repeated attempts to pass off a poor repair job means they will never get my business again. Avoid this place - they are sneaky and will get away with what they can.