Went iss here because our brakes were squeaky plus I needed an oil change. Turns out the brakes…read morewere fine! They did an excellent job charging the oil and very reasonably priced. Bobby is excellent to with with. Definitely recommend this one!!

It is unfortunate that I am having to write this…read more On June 25, 2025, I had service done at this Brakemasters location on my Land Rover. They replaced the harmonic balancer, idler pulley, serpentine belt, and performed an oil change. On August 27, 2025, my car stalled out with no power and had to be towed back. That Friday morning, the shop told me they could not figure it out and asked me to tow it elsewhere. I did. The new mechanic immediately discovered that when Brakemasters replaced the harmonic balancer, the repair had not been done correctly--the bolt could literally be removed by hand. This caused the part to slip, leading to catastrophic engine damage. I attempted to resolve this directly with the store. I spoke with Curtis, who was dismissive, rude, and adamant that no mistake had been made. On September 2, 2025, I reached out to corporate and spoke with Christian Smith, who returned my call on September 3. He apologized, explained in detail what had happened, and admitted liability. He assured me Brakemasters would "make this right" and that my engine would be replaced either through their corporate account or insurance. Unfortunately, Brakemasters opted to turn this over to Nationwide Insurance, which now wants to total my car. That option does not make me whole--it leaves me without a vehicle and does not even cover the payoff balance. On September 9, I again contacted Christian, making it clear that a payout would not resolve this issue and that I simply needed the repair done. Since then, corporate has completely ghosted me. On September 11, Nationwide informed me that Brakemasters would no longer respond or engage with me and that they would only "settle" through insurance. To this day, Brakemasters has not refunded the money I paid for the faulty repair, nor have they taken responsibility for correcting the damage their negligence caused. My car has now been sitting at another mechanic's shop for over three weeks. This is not how you fix a mistake. This is not ethical business practice. I did not want to post negatively, but I've been forced to. This matter is being reported to the Better Business Bureau, the Arizona Attorney General, and the Texas Attorney General. It is astounding to me that a company can cause this kind of damage, openly admit fault, then abandon the customer entirely. Brakemasters has done nothing to make this right.

Thanks Joe and the manager !!! We stopped by to see if we could borrow a tool to secure our trailer…read moreand they were extremely accommodating!!! Great. Staff . Helpful !! Grateful

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

No one was a the front had to say hello to the people in the back talking and when they finally…read morecame the they didint know what a 19mm nut was acting like I was speaking another language even took me to the Maneger in the back and he also didint know what is was probably shouldn't be at a auto store

Great customer service! I was all set to go to Pilates class tonight and my car would not start!…read more My neighbor came over to give me a boost and got the car running. I called O'Reilly Auto Parts and the lady was super helpful. She did not have a big enough battery in stock for my Lincoln, but she told me to hold on and she would place a call to the next closest location. She verified that they had the correct battery in stock and told me to as for a specific dude because he would be expecting me. I drove right down to the Doniphan location and Edwin replaced my battery in less than ten minutes. Over all, great service from both locations.

I bought brake calipers yesterday and today I went to return them because the mechanic told me they…read morewere not the right ones, when I arrived at the store I tried to return them and get the things that I needed, the manger Jesus was completely out of his mind he accused me of assembling the brakes and was trying to make it seem like I had used them already but I did not and he when he inspected the brakes he claimed that they had been used and after he walked off and made a comment that my attention he told his coworker to tell us "they are not rental tools" and he attempted to give us a gift card for store credit instead of cash which I had paid with the day before, His coworker kept things very professional and I don't think Jesus should be at the position he's in

I was on my way to another store but saw O'Reilly's and remembered I needed an air freshner and wax…read morecloth for my car. So I stopped in and after 30 or 40 seconds, an employee Hector asked if I needed any assistance. He immediately directed me to the air freshner section and overall was very helpful. This place provides great service and has many items you may need to keep your car running in top condition.

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.

Terrible customer service. I know what I say might be controversial, however as a Spanish speaker…read moremyself I do have some expectations that whomever is at the front desk be bilingual. Meaning also speak English. My husband went in and couldn't communicate with the person at the desk and had to speak in his best Spanish. But excuse me, the other person needs to also try. The auto center worker seems like he only mumbles and grunts. He kept saying something and walking away. We had no idea what he was talking about. We checked on the vehicle later to see how it was coming along and noticed it had been moved from the original parking space so we thought it was done. WRONG...when we asked if it was ready a guy said, "oh it needs a lift." and just kept walking. One guy said oh no I don't answer questions I only take your money. The workers have no sense of customer service or communication skills at all. They walked directly in-front of me as I'm trying to exit with a cart full of groceries and apparently can't say excuse me. I finally just pushed my cart through them. I don't have to be polite if you don't have any manners and can't bother yourself to be courteous. This is why Discount is so popular. They get the job done quick and are very attentive. Never coming back here.

I have used Walmart auto care centers for years. And now the new one is open at Paseo Del Norte in…read moreWest El Paso at IH-10 and Artcraft, and this Auto care department is well run. I had multiple contacts with personnel getting new tires ordered and put on, and balancing. Also other items worked on. Shout out to manager Sergio for overseeing a situation I had and he resolved immediately to my benefit. I will continue to use and the warranty work will be good at any Walmart Auto Care Center. As I got new warranted tires that require rotation and balancing that is a plus because I travel a lot.

Swung into Speedway for "just gas," and somehow walked out with snacks, drinks, and a questioning…read moreof all my life choices. This place will ambush you with deals you didn't know you needed and food you definitely shouldn't eat on a long drive. Clean pumps, fast service, and a snack aisle that could bankrupt a grown adult with no self-control. Five stars for sheer chaos and convenience. Speedway: where you stop for gas and leave with half the store.

Speedway has definitely become my gf's and is main place to get our gas or to pick up some snacks…read moreduring those late night runs! Not only do they usually have the best priced gas on the westside, they have a rewards program that you can sign up for. With this rewards program, you can save up points to put towards gas. Currently the gf is racking up points to go towards a $200 gas card. Now the reason I am giving it a 3 stars is because of how bad the restroom is. I know gas stations aren't known for having the cleanest restrooms (unless you are Buc-ees) but these bathrooms were atrocious. They were so bad, I stepped in and stepped right out. Like I felt dirty walking in and out for the half a second I was in there. The floor was sticky, dirty and wet. The walls were gross. The stalls were gross and let's not get started on the toilets. I really had to go but was not taking any chance and waited till I got home. I hate leaving Speedway a bad review but that bathroom was NASTY. Other than that, it was good trip to our neighborhood Speedway

Alex rebuilt the Mercedes Transmission on my 2012 Jeep Wrangler Rubicon. It performs like new. I…read morevery highly recommend him for any of your transmission needs.

We were stuck in El Paso on a family road trip and dropped our transmission. Alex did everything he…read morecould to get us back in the road quickly and safely. Thank you Alex!

They have on plain view that they charge $125 for a diagnostic. I called before to see if they work…read moreon a particular kind of vehicle. I towed my car and the next day they come up with a $470 diagnostic fee and they also mentioned they do not know if they could be able to find the issue. I spent $250 on tow trucks for a lying shop.

Great service and fair price. Would return if I needed work on my car again. Very helpful and…read moreexplained this issues that needed to be fixed.

Attentive and on time with my oil change. Paola did a great did job with taking care of me and…read moremaking me sure my vehicle was being taken care of.

I've been bringing my vehicle here for over 5 years service dept is knowledgeable and very friendly…read morems Cynthia Chavarría & Paola Zavala took good care of me