Need a quick sizing of my new watch bracelet and they did a great job quickly and very reasonably…read morepriced

I went in with 125 plus troy ounces of sterling misc flatware to sell! The owner sorted each piece…read moreout to confirm whether or not it was .925 sterling! He did find a few pieces that were .70 wt. sterling ! I had researched the melt value that morning and knew approximately what I should have been offered ! What a JOKE OF AN OFFER!!!! Not even a third of the melt down value. Do not waste your time selling sterling of any type unless you want to get ripped off!!! Left their and went to a Buyer in Chamblee and was offered 75% of the silver market melt down value at the time!

Went for a second time to sell another piece of jewelry and Adam and Yuri were of great assistance…read more Adam had EXCEPTIONAL customer service and Yuri gave me great price

Hands down the best jewelry experience I've ever had. The staff was professional, honest, and very…read moreknowledgeable. They explained the entire process, answered all my questions, and offered a fair and transparent price. Customer service was outstanding and I felt comfortable the entire time. Highly recommend!

I never wanted diamonds until I loved to atlanta. I had been shopping around for jewelers for a few…read moreweeks and i felt like being a girl i was being over charged. Buying jewelry is worse than shopping for cars. A friend suggested ice box so i stopped in. I stopped into to look at a gold chain. Melissa helped me. Melissa asked lots of questions and really really built rapport. Based on the questions she asked she suggested some other chains. It's like she was in my head cause she picked out a perfect 7 pointer diamond chain that i just fell in love with as soon as i saw it. Overall i will give icebox 5 stars because they not only give you an amazing experience by offering water, soda, Capri Suns. But they assign everyone with a jeweler and that really helps personalize your experience. I have very busy days, and i can just text Melissa, and ask for anything I'm looking for and she makes it happen! I stop by pick up what i need and get back to my busy day. She's helped me with gifts for my sister and boyfriend. I'm giving ice box 5 stars but I'm really giving Melissa 5 stars. Everytime i shop with icebox she continues to wow me. Providing excellent customer service , patient, and very knowledgeable about jewelry. There's nothing i asked her for that she couldn't make happen. 10 stars !! I think it's super cool that they clean all jewelry purchased from them for free. They also have fixed my clasp on my chain because i didn't know i was taking it off wrong. I was also told that if i trade in my chain to purchase a new piece or upgrade the amount i paid go towards my next purchase. Super cool! Because I've been thinking of upgrading. All purchases come boxed pretty in an icebox box with a light, cleaner, and a towelette. Love love love the experience of shopping at ice box.

Icebox Diamonds & Watches always delivers a first class experience. Dominique is always one call…read moreaway and willing to help with anything I need. I do not care what I am thinking about, I always reach out to Dominique first to see if we can come up with some good ideas. On my recent visit she helped me find the perfect birthday gift for my mom, a beautiful pair of earrings that she absolutely loved. The love and hospitality at Icebox are always top tier. I am also very proud of my guy Mo and it has been amazing to watch the progress and growth of the company.

I've used Alex Lexington to sell unwanted/broken jewelry a few times. And I've always been pleased…read more It's a very straightforward process. He shows me the metal composition of what I bring him and whether they will buy it. They weigh everything in front of you which makes me feel good about the transactions They do not take silver plated jewelry or serving pieces/trays, etc. example-I was told a bracelet was 925 sliver, but it was not & therefore he wouldn't buy it. They pay you on the spot. you leave, you have a check. If going there, make an appointment. I recommend them.

Professional and informative, Alex Kingston made it an easy process selling our silver. Thanks so…read moremuch!

Very fair prices on my bullion gold. Zero hassle and quick process. I highly recommendread more

I was very satisfied with my first experience. But the 2nd time I went, Amy had my silver charm…read morebracelet, a marine corp ring, and my daughter's gold baptism cross on the felt tray for purchasing. I went to my car to get my drivers license and when I came back in, the little cross was gone. I didn't realize it until I got home and couldn't find the cross. I've tried several times to get in touch with Amy to no avail. I asked her partner to have her call me and explained to him what happened. She has never returned my call. I just want to figure out what happened to my daughter's cross.

Absolute amazing staff, absolute professionalism ...do not hesitate to work with this organization!read more

I cannot think thank this business enough for the kind and quick assistance with a necklace…read more Professiona service, above and beyond , which is rare these days It's always nice to have a neighborhood store with personable owners and representatives. Security was also appreciated! It is a good reflection of the company when people are friendly and helpful.