I contacted them to make sure a E&E wall mount was in stock, they verified it.I placed an online order and recieved it within the week. Good price also !!Webuy more i n the future from them. read more

Terrible experience. Ordered and never received shipping updates and no contact information for Chapin, other than email and they do not return emails. I will be charging back my credit card in 2 days, if I do not hear from them. We are going on over 1 week. 1 Star... read more

I was very excited to order our new bed frame, but unfortunately our experience has been less than stellar. We ordered the bed on May 30th, and it is now June 25th and we don't have a usable bed frame. It was delivered on June 19th but with the wrong rails and they have yet to rectify the situation. I wouldn't recommend ordering from here, you get what you pay for clearly. read more

As with a lot of companies that work with vendors delays can happen but i have been pleasantly impressed by maria for her going above and beyond and taking care of the customer after the purchase!!! To me thats sooooo important!! Top quality product and top notch customer service!! Would definitely recommend! I don't mind paying for good service its worth every penny when you have a problem!! read more

If I could write a review for nice, helpful when purchasing I would give 5 stars..that's where it ends..we paid for the 5 year extended warranty and they refused to acknowledge it.. it was as much as steeling money from me as they pretty much made every excuse an dumped me.. BEWARE OF EXTENDED WARRANTEES, ITS A SCAM..BUYER BEWARE.. DISHONEST AND MISLEADING BUSINESS. read more

Just no! I can count on one hand the number of times I have left a bad review for a company. This was an absolutely terrible experience. New mattress completely worn out after just 2 years and because of a stain at the foot of the bed the company would do NOTHING, absolutely NOTHING to even meet us halfway on this purchase that ended up being a total loss. 5 minutes into a reasonable, not belligerent discussion about how we didn't feel like we were getting a fair deal after all we had paid them for this product the business owner literally hangs up the phone on my wife. Things just devolved obviously got more heated from there since the business owner wasn't even willing to hear us out about our expensive total loss. Every time this business comes up in conversation I make sure to warn people DO NOT do business with this company. read more

My husband and I absolutely love Chapin furniture. Teresa has always helped us find pieces that will work perfectly in our home and everything we get from there has been great quality. They are our first stop whenever we need furniture of any kind. read more

Yes. Truly five stars. We purchased a bedroom set, the second set actually; the first was for our son and was rock solid construction. My wife and I purchased a double king bedroom set w/ Sealy mattresses and full motion base. This will all matter in a moment. We found a frame set and purchased this. Delivery was very professional; the two gentlemen took care on the moving of the furniture and its setup. The issue now crops up: My wife is 5' tall, what we purchased was a King Storage frame, the motion bases on top of that storage platform was nearly 3.5 feet tall. The wife needed a step stool to get into the bed. We took pictures and went to see Al (who, by the way, is a top-notch salesman, the only one we will work with). While we all had a good chuckle at the size, we all agreed Al did point out it would be taller than normal, however, the owner, Al and another gentleman brain stormed on how to fix this issue, as, my wife loved the set and truly didn't want a different one. These people, INCLUDING the salesman Al, came to our house two days later and modified the storage bed so that the mattress would sit at a normal height. This is truly over and beyond the call, they fixed our issue without complaint, timely, professionally. Chapin Furniture, for this reason, is the only store we will do business with. Well done Chapin Furniture Team. read more

My wife went to order 4 pieces of furniture during 1 of there sales. We were told the fabric we picked out was more expensive...., but that wasn't the case called another local store and confirmed it was standard grade. The price they quoted us was more than what they had them listed for at regular price in the showroom, without the supposed 30 percent discount. Eventually ordered out of Hickory, NC after one 15 minute phone call, and saved $2000.00. Wanted to deal local, but couldn't justify the money, or the shenanigans with the cost of the fabric. read more

We recently moved here from NJ and are building a home in Chapin. Teresa was so wonderful with helping us chose the furniture we needed. She was never pushy and never hovered. She allowed us the time and space to shop, but was readily available to help when we needed her. She spent a lot of time working with us. We will definitely be back again and would absolutely recommend Chapin Furniture and Teresa! read more

I am very pleased with my purchase at Chapin Furniture Store. When I entered the store I was greeted by Kristi. She is an excellent sales rep and was knowledgeable about where and what was available to meet my needs. John & Jake handled our delivery on the date and time expected. Thanks for great service. read more

Horrible customer service. We bought furniture for two rooms and were told that it would take up to 4 weeks to get our furniture. After 6 weeks went by I called to see what was going on and I was told it would be at least 3 more weeks until they got the furniture from NC... not to mention the time it would take to deliver it to us. Because it was well past the time promised and bc we were only waiting on 2 out of the 6 pieces of furniture I purchased, I asked if they would go ahead and deliver the furniture they already had. However, Courtney refused to work with me and told me that if they delivered I would have to pay an additional delivery fee, despite the fact that I was already supposed to recieve ALL of my furniture 2 weeks prior. It seems like the sales people will lie to make a sale and once they have your money you don't matter anymore. I'm so disappointed with how this company conducts business and suggest you shop elsewhere unless you want to be lied to and enjoy waiting over two months to get what you've paid for. read more

We've been super happy with our purchases here. We loved that we were able to custom order exactly what we were looking for. The wait time to receive furniture was comparable to anywhere else we would've custom ordered furniture from. The location and selection of furniture was convenient for us. We'd definitely buy from here again. read more

Love the vibe at this furniture store - much better than the other Columbia area stores I cyShowroom is well set-up. I utilized one of their interior designers - Kristi - to help assess our living room space (which had an odd layout) and assist us in furniture selection. I am absolutely THRILLED with my furniture. Now my new house feels like home! read more