These people are the worst. Constant problems concerning rent. Each month you have to call to have them fix mistakes in rental charges. Many tenants have had on going issues with leaks. First floor of the building is still after more than a year unfinished. Services they said they were providing in fact never happened (pest control). This company is not worth it. read more

I live in one of Champan Management properties, Lotus Square Apartments in Washington DC. The management office are follows and not leaders. My family and I are African Americans. They only address your concerns based on how they feel about you on a personal level. The tenants in the building told them not to fix the major appliances in our unit. Our washing machine was not working for three weeks and our air conditioning not working at all 90 degrees in our unit. The DCRA told them they need to fix. I had to go back down and pleaded for them to come up. They treated us poorly because of our race. read more

The yelp reviews said it all, but I was hopeful. This is the most unprofessional property management company I have ever been in touch with. Highly illegal and discriminatory practices. The legal trouble they have is clearly at the hands of the owner, P.J. Chapman. The most unprofessional person. Do not rent from this company, our application was in process for DAYS with no response or call from anyone. We had to hound them. When I asked what was going on, the owner sent me these text messages in response. So glad I didn't rent with them! read more

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Awful company, I would never use them if I owned or had to rent again. The company is incredibly shady and unprofessional. Communication is extremely poor. When the house was for sale, I heard similar complaints from the realtor about the company being a pain to work with. I'm an extremely patient, easy, and responsible renter and I've never left a poor review for anyone I've rented for until now - and I've been living in cheap rental units under $500 for 10 years, so I've dealt with a lot of these kinds of companies. The first day I walked in the place was completely flooded, because their maintenance crew had turned the heat off completely in January and a pipe froze. It took a month to move into my place, 3 months later and a lot of nagging they finally caulked the toilet to the bathroom floor (really simple thing that should have been done before I moved in, or at least on the first request). My refrigerator broke and it took them 3 weeks to replace it, and a lot of nagging. When I finally wasn't getting any response from their maintenance supervisor I emailed PJ who said that Pat (maintenance) suddenly left the country and I had probably called his house phone (nope, it was the number he had texted from - definitely a cell). They painted my house at one point without telling me while I was out of town, moved all of my stuff stored in the shed and didn't put it back, so I came back to a yard sale outside my door. Of course I haven't gotten my security deposit back - because I left my key in the locked apartment instead of their lock box. Apparently that warrants a $425 deposit?? I have filed a Consumer Complaint against them. I'm not counting on my deposit, but I would be happy if they went out of business. Ethical and respectful business practices go a lot further than scamming low income renters. Its a shame this guy ran his parents company into the ground. read more

I have not been a renter from Chapman Properties and P.J. Chapman for several years now (thank goodness). I'll keep it short; when my family moved out of his rental property in Eagle, Idaho, we spent multiple days cleaning and repairing the small things that needed fixing (holes in the wall from pictures, touch-ups to paint on walls, etc.). Chapman did not provide us with ANY of our damage deposit. We took him to small claims court and won around $2000. Not only did he never pay us, he just ignored our repeated emails and calls, finally telling us that he "appealed" the decision, which he actually didn't. We attempted to collect through legal means (wage garnishment was our chosen method), but he has everything go through some random bank in Texas. We did speak to the constable there (yes, constable), but at that point, it became too much of a wild goose chase, and took too much time, so we gave up. As can be seen from multiple reviews on this website and many others, my story is not unique. P.J. Chapman takes advantage of his customers, is extremely poor and rude when communicating, does not give back deposits that are due, and will just ignore legal implications. Honestly, I am not sure how he and his company are still in business. While he is an absolutely terrible property manager, he is a very good crook. read more

The owner at Chapman screamed at me that it is not his responsibility to inspect or even look at my property. As an out of state owner I relied on them which was a very bad decision. My properties were not maintained and my tenants felt bullied by Chapman. I believe I lost thousands due to their poor management. This is being extremely generous and not mentioning what I would really like to say about this owner!!!!!! read more

Chapman Properties ignored many work orders including one submitted in February 2021 regarding all outlets along one kitchen wall not working that was not addressed until late October 2021 when new tenants moved in. Chapman Properties also provided fake invoices all dated 3 weeks after tenant had moved out and after new tenants had moved in to keep majority of a disabled mother of 3s deposit. Tenant paid rent on time (frequently early) for almost 5 years. Chapman Properties refused to respond to a demand letter asking for cancelled checks to back up fake receipts for landscaping, cleaning, general servicing, & maintenance, and used the tenant's disability and the fact that Covid has brought small claims courts to a standstill to ignore legal responsibilities. Upon move out entire home was cleaned thoroughly including all carpets being shampooed and all walls, counters, and refrigerator being bleach washed. Tenant has time/date stamped video walk through of the property on September 30th 2021 which proves this claim. Tenant was told in April 2020 that per the original lease with no changes being made a new lease would auto renew for 12 months starting May 1st 2021 on the same terms as the most recently updated lease, but then forced tenant to sign a new lease with a rent increase 5 months later effective October 1st 2020. Tenant reviewed the original lease and it did have this auto renew clause that Chapman Properties violated. They also sent us pictures taken by the new tenants after they had moved in. I'm sure those tenants did not want pictures of the inside of their home with all their belongings to be sent out to strangers. It is hard to rent in Idaho right now, but if you have any other choice do not rent from Chapman Properties. read more

This company is very dishonest took most of the security deposit for work that didn't need to be done Left the house in better shape than when I moved in very conniving company PJ like stealing from widows and the disabled read more

I don't think I can put into words how unprofessional PJ Chapman is and the business practices of this company are a joke. Stay away, especially if you pay rent on time and cause no issues, you will be wronged. Horrible move in conditions and now I am being footed the bill. Read your lease very carefully, they are shady horrible greedy people. read more

Stay away from this company. We bought a house and purposely gave ourselves extra time between closing on the house and leaving the rental to clean the place from top to bottom. We spent entire DAYS cleaning the bathrooms, kitchen, fans, bedrooms, walls, etc, only to receive a check back for ~$200 of the $900 we deposited. Among the charges were carpet cleaning ($200, and we were told SPECIFICALLY to not have the carpets cleaned, because they would "take care of it"), "general" cleaning ($300), "general" maintenance ($75) and "administrative" fees of $125. Aren't administrative fees part of the expenses of running a property management company to begin with? If you have the choice of renting a house and you HAVE to go with this company, don't bother cleaning anything when you leave - they'll just charge you for it anyway..... and don't ever hope on getting your deposit back. read more

Chapman used to be great till dad died. Now they don't care about anyone or thing but making money. They have tenants who have to run electrical cords from one part of building to rest of building. BeCouse they will not up grade electrical system . People living with bug infestation . Having to live with part home wide open because of fire and they haven't cleaned debry to rebuild. Dad Chapman is rolling in his grave. Heard of slum Lord Chapman is way beyond slum read more

As a property owner I wish I had read the other reviews on here before selecting Chapman for my rental. So many hidden bad reviews in addition to the one you can see. Confusing accounting. I am sure they owe me money but am getting the runaround and impossible to decipher statements. Over $5500 in repairs made even though we were only told $1400 on a $50,000 property that earns $700 a month in rent, I will never pay them back. Do not trust them, their contract allows them to do whatever they want with your property. Does that include hiring people they know to do unneeded work? Guess I will never know. I am going to take the other reviews advice and look up criminal records and the Better Business Bureau. So disappointed. read more

Worst rental company when leaving the rental. We rented the house for over 4 years. There was a previous leak in the ceiling in the kitchen and we took pictures of it when we moved in and had several work orders put in and nothing was done and now 5 months later they sent us a bill for charges total up to $5,000. So many things to complain about with these people. Just make sure you have everything in writing and take a lot of pictures before and after you move out because they will make you pay for everything. read more

If there were a possibility for a negative review, this company would recieve one. People DO NOT RENT FROM THIS COMPANY!!! They charged us $6000 to move out of a small 3 bed in meridian. Charged us for the worn carpet, charged us to paint after moving, and illegally entered the property while occupied. This company thinks they are above the law and renters rights. We are currently looking into a lawsuit. Do not put yourself through this. Avoid at all costs, trust me. read more

Wow, I cannot believe the negative reviews here on Chapman Properties! Are they talking about the same Chapman Properties that took care of my property for over 13 years? Chapman have always been very attentive and responded very quickly to any questions that I and. Any repairs needed, they took care of it right away and always provided me detailed invoices. I would highly recommend them. read more

Horrible to get ahold of. You can call and leave several messages, email twenty times and you're lucky to get a response months later. We had water leaking in our rental destroying the hardwood and we couldn't get ahold of anyone to fix it, when we finally got someone to come look at it, the property manager shrugged it off and said the owners were selling the home so not to worry about it. We ended up purchasing the home from them and the homeowners had to pay much more to fix the issue than they should have. If we were able to get ahold of property management the leaky dishwasher wouldn't of damaged the flooring in the first place. Now they won't get back to us in regards to refunding deposits on the home. I don't recommend them for renters or for those seeking professional property management as we've had several other issues with them as well. read more

Many people try their hands at property management, but it takes a special kind of attention and mindfulness to run the kind of property management company that makes a tenant want to stay with, recommend, and seek out for future opportunities. Chapman is one of those companies. Chapman is extremely professional, and they speak the same Golden Rule of other professionals: if you become a Chapman tenant, treat your property like you own it; because Chapman respects its tenants like they have home-ownership rights. If you're a tenant looking for fair treatment, responsive attention to maintenance, and clear and transparent accounting, you cannot do better than Chapman Properties. read more

Horrible company to work with. No communication. The market homes for rent that on the market. If you want to rent the home but it is not available to see you must committ with a deposit to hold the house till it is available to be seen. Took my application fee of $40 on a house that was on the market for rent and then told me it sold first. A big lie! read more

We had Chapman for a few years and then began learning of all the things they were supposed to do and were not. Dropped the ball again and again, didn't hold tenants responsible, didn't maintain the properties. Obvious dead spots in the yard where the sprinkler head broke and they didn't fix it. I can go on and on, but maybe most of all, when we separated from Chapman, the owner lied, made promises and then never came through and kept changing the books even though we had the proof. Nothing happened until I initiated court action. read more

I have worked with Chapman Properties for several years now. I have been very pleased with their professionalism. I would recommend and do business with Chapman properties anytime. read more

This property company is the worst!! They dispose of military uniforms without notifying the owner of them and don't abide by their own policy. Also don't worry about cleaning your property when you vacate, they'll charge over $300 to have it cleaned professionally, even if you've cleaned up to their standards. Stay away from this company!! read more

Chapman Properties is a locally owned, family owned company that has been in the Treasure Valley for many years now. They work diligently to keep their owners happy, and work hard to maintain each property to the owner's liking. As an independent contractor for this company I've seen them take over properties and make them almost unrecognizable in a short time and at a low cost. They have a high capacity rate (normally 100%) which keeps owners happy as well. If tenants are late, notices are delivered timely so that fees can either be paid, or the tenant can be removed according to state standards to find a more suitable fit. I highly recommend Chapman Properties. read more

TERRIBLE TO DO BUSINESS WITH!!! I would never have bothered with this company if I had known that they were just out to take my application fee money and deny me the chance to rent a property from them. I am in the process of fixing my credit after a recent divorce which left my credit in poor standing. Not only did my ex-husband and I own 2 homes, but a profitable construction company before the economy colapsed. We found ourselves having to start completely from scratch. Since that time, I have been told by multiple rental companies that it didn't matter what my credit score was (because there are so many people in similar positions) that they base their decisions off of a case-by-case situation and as long as my income was 2-1/2 times the rent, I had regular employment, and had good references (which I do) that there would be no problem renting a home. Even though I have never been evicted, filed for bankruptcy, been late on my rent, lost a deposit on any home I have ever rented, AND I fit all of the other requirements, that didn't seem to matter to Chapman. Their system was only about numbers. I am very sorry to have ever given them my $40. All I can say is, it took them all of 10 minutes to take my money and tell me they couldn't help me. NEVER USE THIS COMPANY!!! THEY ARE ONLY OUT FOR THEMSELVES AND AND YOU ARE NOTHING BUT A NUMBER. I will be filing a report with the Better Business Bureau for poor business practices. DO NOT USE THIS COMPANY!!!! read more

chapman properties has a policy to "dispose" personal property that is left in a rental home...no matter the property value and forget the fact that they have all of your contact information. Family heirloom...trash it. Important document..trash it! Renter be warned, Your property has Zero value while it is in their property. I am extremely disappointed in your thoughtless actions. Please correct me if any of this is untrue. read more

I would not recommend this property management to anyone. My experience with them was a very negative. They falsely advertised several items on their site. They admitted to knowing about the mistake, however did not mention it when we talked about taking the property. The owner was not sympathetic in the ordeal and essentially shrugged his shoulders at their mistake and continued to hold the deposit. After a month of back and forth with the owner, we finally got most of our money back. He started by saying the entire deposit was non-refundable, then $200 was non-refundable, finally $75 was non-refundable. We went on to rent through a different property management and it was a much more pleasant experience. Please, please, please go elsewhere if you want to avoid headaches. read more