Top notch service, Johnathan and Jeff in the chainsaw dept are awesome!!! They assisted me in getting the Stihl saw that I have been looking for. Jeff was able to find me the correct chain for my Jonsred saw and it is like brand new again. Thank you!!!!! read more

I had an issue with a Huscavarna chain saw bought two year's earlier through Amazon by my wife. They bent over backwards to correct it under warranty with the company. I bought a spare battery from them and their price was better than the internet sites. They will get my business from now on. read more

Outstanding doesn't describe the level of service from this team. From the front desk to the back office EVERYONE makes your makes your contact a pleasure. Top quality products and superior service. A special shout out to Charlotte Clough for such a quick response and very pleasant service. THANK YOU so much! read more

No one there was wearing a mask or practicing social distancing. They put up a few sheets of plexiglass to appear safer but it was token. Money, money, money. read more

New to the area, I have now had 4 occasions to visit Chappell Tractor in Milford, NH. From my purchase of a zero-turn mower, to my most recent visit to repair a snow chain for our Kubota L-Series tractor, I wanted to complement them (in every department) for exceptional customer service and support. Oh, and don't think of these guys as just a tractor/mower sales/service stop. They also have a full complement of top-line clothing and accessories which is absolutely mind-blowing!!!! Great experience, and I can't wait to go back (as the need demands). read more

I have now purchased 2 new Kubota tractors from Chappell and could not be happier with the service from sales and delivery. I shopped around several places selling Kubota's in southern NH and was kept waiting days for a simple call back. Not at Chappell. Responses came within an hour, questions answered quickly and tractor delivered on time and dropped off without a hitch. Delivery driver was very friendly, explained all the features on the new B series and left me feeling that I had made the best choice in going with Chappell. read more

The receptionist here was so nasty and rude to us that we actually left without buying anything.

I usually do not write reviews, but sometimes you need to give credit where credit is due. The short story is, a few months ago I was in the market for a new skid steer. As a site contractor, I have owned all brands of equipment, everything from Hyundai, to Volvo, Doosan, Bobcat, Cat, and JCB. I called Chappell looking for a few attachments, not knowing that they sell equipment. Having dealt with pushy salesmen after pushy salesman, and false promises by multiple dealerships throughout both MA and NH, I was quickly burnt out after only a few weeks of skid steer shopping. Luckily, Paul LaPointe answered my call. Paul was professional, extremely knowledgeable, brutally honest, and not pushy. He went above and beyond. He immediately answered my calls, responded to my emails, and we even had a text thread. Paul is simply on a different level. His service and Chappell's great reputation were substantial factors that led me to purchase a new Kubota SVL-75. Months later, the machine continues to perform great and Paul and I continue to stay in touch. My advice is to give Chappell a shot. You'll be glad that you did. read more

I recently researched purchasing a tractor at three different tractor dealers, Chappell was far and above the best to deal with. No haggling, no false promises, just straight forward information. Jason at the Milford, NH location was helpful from the first phone call, through the financing and purchase. I highly recommend Chappell. read more

Chappell tractor runs a first class business, Adam knows his stuff and is just a great person to deal with, he works real hard to make the customer happy, and has a lot of knowledge on what he sells, no better place to buy equipment then Chappell tractor . Jeff Wolf read more

Nice people HOWEVER, I took my lawnmower (which I had bought there) to them because it refused to start. They told me I had accidentally added some diesel fuel to the gas (guilty as charged). They wanted $240 to replace the carburetor, air filter, and a few other things. Yikes! I refused and took my sick mower back home. Then I did what common sense would tell you to do - I dumped out the bad fuel and put in some fresh gas. Vroom, all better. They could have done this too but instead chose to screw me. Shame on you guys. Never again. I also had bought an expensive snow blower there. They'll never see me again. read more

I had at least 3 choices on where to buy my tractor. I was getting better customer service from Chappell, and my friend who has bought 4 machines from Chappell told me that the customer service after purchasing would be excellent. He did not steer me wrong. We have the perfect tractor for our needs and I have received help with my questions from the staff in the shop with hand on demos, and on December 24th, Garrett came out to fix an issue. That was unexpected, and a very valued dedication to the customer. Shop around, but buy here and you will get the best customer service. read more

The buying experience was okay but the servicing experience on a used tractor that I bought was terrible... Whoever inspected the tractor never did a proper job and no one followed up after that so when my tractor was delivered I found literally many many many things wrong and I'm still to this day finding things wrong 6 months after the purchase... IE replacement of the battery, air conditioning and heater system (which in about 3 or 4 repair cases of different items I had to split with them so they wouldn't lose money!) nuts bolts missing,low radiator fluid, low windshield wiper fluid, missing approximately a gallon of transmission fluid which is for the Hydraulics as well didn't even register on the dipstick... electrical work that they did had to be completely undone after they sent a mechanic out and redid it .. I think the follow-up was pretty poor and I kept saying have you checked have you checked and they kept saying oh yes oh yes oh yes thoroughly... I say BS to that... be aware when buying new or used and follow up and check it out yourself otherwise you're going to get screwed!... I will not do business with them again! read more

Not tractor related but I had gotten a leak in one of my car tires a couple miles down the road and was trying to make it a few more miles to replace it. My tire was almost completely flat so I pulled into Chappell Tractors and one of the mechanics in the service bay filled my tire for me so I could make it to the tire shop. He would not accept any money from me, didn't make me feel like an inconvenience, and really saved my day. I didn't catch his name but just wanted to thank him for his help! read more

Best place around for Kubota sales, parts, service, and all power equipment needs by far! The guys at the parts counters (both upstairs and downstairs) have saved my butt at least twice by staying later than they are technically open on a Saturday for me to pick up parts. I've had a couple breakdowns, that are simply accidental or wear items, on the weekends that would leave the tractor inoperable where it sits (usually in the field where it's working) and it's been a life saver. I've also had some major service done (transmission rebuild) on one of my tractors and the communication was top notch. You guys have my business, it's rare to find a company that treats customers the old fashioned way! read more

I needed a new chainsaw and decided on either a Stihl or Husqavarna. Chappell is dealer for both and they had quite a few model in stock (called ahead to verify). Not to mention they are a gold standard Stihl service center. I worked with Adam to select a model, he discussed the various options of both models I had picked out. I selected out a farm/ranch Stihl and he fired it up to make sure it worked ok. Needed a quick adjustment by the shop to get the idle right but after that it ran fine. They even had a promotion going on for a case/chain/hat for only $29 (the case alone costs more than that). Nice showroom, plenty of parts and selection. Hope I never need service but if I do, I'll be going back to Chappells. read more

Great, professionally run, honest, third generation family run business. They care about their customers and stand by their products. Check out their new outdoor clothing department. read more

Bought a Kubota BX2370 with Mid Mount Mower, Grass Catcher, and Snow Blower, and took delivery in Sept 2016, About 6 months later, noticed some hydraulic fluid occasionally would leak and collect on the screen under the steering wheel. In Aug 2017, I called and had them come out to fix it. The first visit they diagnosed a bad orbital valve under the steering wheel. A week later they came back with a new part, replaced it under warranty, and the tractor is working great again. I expected to be charged for one or both service calls where they drove out to my house, but no, everything including their time and driving was covered under warranty. If you ever visit their location in Milford, it's impressive. I'm very happy that I chose to purchase through them. They have made a big investment in their facilities and people and the customer directly benefits. read more

A very high quality outfit. Service and parts staff VERY knowledgeable about equipment: diagnostics, problems, how to use. Generally pretty straight and honest about new product capabilities, pitfalls and strengths. No high pressure sales. Prices are about standard. And they stand behind their work. Their prices are pretty standard for a high quality dealer. Wish they were less, but it is kind of get what you pay for. As regards their consumer equipment brands, I have found the Stihl products more reliable and better quality than the Husqvarna. I feel good about recommending this business to others. read more

I bought my tractor from them four years ago I love it!! Great service great people that you can really trust!

Bought a new New Holland tractor here 20 years ago when they were around $20K, paid cash. Didn't really have any terrible issues until a month ago when it started leaking oil like crazy. Brought it in to service, the tractor had to be split in half, which we were aware of ($1,400 labor) and then told that we needed a complete new HST assembly for a bargain price of about $10K, otherwise we should just scrap it and they would give us $750 for it towards a new one. I feel bad for people who don't know anything about mechanics and take these thieves advice. We told them it only needed new gaskets, they said they wouldn't warranty that work, they want to replace the whole assembly. We told them we wouldn't hold them responsible, and the gaskets were replaced. The whole thing happened due to New Hollands crappy design allowing mice to get in the HST housing and build nests. We still ended up paying $5,000+ for this work (almost all labor) after they tried to rip us off with the original diagnosis, and then insult us further by offering us $750 to scrap the tractor. We will never buy another product from Chappell nor bring anything in to their service dept. That place is a joke. read more

I think selling is much easier than servicing. I bought a Kubota lawn tractor years ago at Chappell and figured that would be the sensible place to take it for a tune-up (and looking at some issues). I figured I would be getting back a top notch machine after $500 plus later. One of my issues was the difficult starting. They said I'd need the carburetor cleaned out. I chose to pass as it was estimated at an additional $180ish. Turns out it needed a choke adjustment. Really? They wouldn't have known that?? Also, my mower blade was not engaging and there was nothing done or said about that issue (and I forgot to ask before I got it back). Since then, only a few spins around the lawn later, I took it to the Engine House in Milford. I was very happy with the work (of which Chappell should have done) and the cost. They also cleaned it up which I had expected Chappell would have done, especially at $500 plus!! Never again will I visit Chappell. read more