Great service. Ed is respectful, knowledgeable and honest. He gets the work done and within the…read moreexpected time frame that he provides. I strayed once and used another lawn tractor service company because ED was booking 3 weeks out and I could not wait. That company was three times the cost for pick up and held my tractor ransom for 3 weeks before they even started to work on it. The company was deceitful. BUT not ED's Lawnmower- he picked up my tractor at a fraction of the other guys cost and had it back to me the following week. I have been using this company for years. If you want reasonable and reliable service than choose ED's!

Local people working hard to earn your business in a business climate that is stacked against them…read more Support your local businesses. I've been using them for years and never had a problem. Always more than fair prices.

Brian was excellent I never used Cason before…read more He serviced my Generac home standby generator! Really I can't say enough about him! Thanks so much Brian! I would definitely recommend Cason's Equipment! I hope the other techs are like Brian If not he should train them! HaHa! But true!

Been in a handful of times over the past 10 or so years…read more I'm not extremely savvy when it comes to lawn equipment, so I typically have questions that may seem obvious to people who work in this field. Each time into the shop, my customer service experience has fallen into one of the following buckets: Non-existent, apathetic, condescending/snarky.

I bought my snowblower from them 5 years ago and had no issues. Sales and delivery were good, and…read moreit's been running well since. It was starting to act up last week so I call on 1/20. They were able to pick it up the next day and did warn me they were about a week behind. There was a little more of a delay but that was because they still had my old phone number listed on their paperwork. Less than two weeks and it's ready. They'll have it delivered on the 5th. Very happy with the service. Only reason it's not 5 stars is the price is a bit high, but it did include pick up and drop off.

We've been customers of Nashua Outdoor Power for some time, but unfortunately today, you've lost a…read morecustomer. If I could give this experience a zero rating I would. My husband, after performing the maintenance on our mower and having it still not start, brought it to Outdoor Power for help. They told him that since he did the maintenance it shouldn't take long to fix it, and it would probably take about a week. Two weeks later we received a call that the carburetor was broken and we needed a new blade, which would take about 3-5 days. Slightly annoyed that it already took an extra week for that call, we understood (being in customer service ourselves) that sometimes things happen and we would wait the 3-5 days. Fast forward and we still heard nothing. My husband finally called up again after two weeks and we were told they were waiting for the blade to arrive from Husqvarna. They said they would follow up with us on when the blade would arrive but never called back. My husband then called the following Saturday seeking an update and was told that there was an issue with Husqvarna and some of the crates never showed up and they were fighting with Husqvarna to get it resolved. My husband called again this past Saturday and we were told they were still waiting on the blade, but had to wait for Aaron Nickerson, service manager, to give us a call back and advise us on the situation. Aaron did call my husband on Monday and said it was out of his control and that my husband should take the initiative to call Husqvarna and complain about Nashua Outdoor Power's order to escalate our situation. At that point a loaner mower was offered to us with no guarantee this mower would be done in time, which my husband declined because we had ordered a blade off of Amazon at that point and it was arriving today. In customer service, why is it the customer's responsibility to escalate your issue? It is very disappointing that this is what was explained as a way to solve our problem after it was clearly being escalated. It is not our problem to solve your distribution issues. Shouldn't that be Aaron's job as the service manager for your company? It took over 6 weeks to get our mower back, my husband ordered a blade to see what would happen and it took a week to arrive to our home. In 6 weeks, what do you think our lawn looks like? It amazes me it took 6 weeks to even be offered the loaner. It cost $180 to get this all repaired and done. The best you could do was $20 off to save the customer. To boot, when the mower was handed over to us, you had placed a large decal of your company on our mower without asking our permission to do so. What makes you think this would be okay after 6 weeks of waiting and clearly the customer wasn't happy? Now we have the annoyance of using all of our goo gone to take this off. We went to your company expecting a premium service, and your service was completely unacceptable. We'll be looking to ordering our parts from Amazon going forward and hiring the neighborhood serviceman to do the work.

what can I say !!! they are simply the best . local landscapers would SOL without them. the…read morecustomer service is second to none.

I wanted a redmax 8500 blower and Hayden's had one already set up fully fueled & ready to go. They…read moregave me a quick quick overview I was on my way. Super easy purchase that was less money than I had expected. The staff is full of professional that knows their stuff inside and out. They sell to homeowners but their equipment is high end professional grade. They are only open weekdays. I would highly recommend this shop.

would not recommend them as a place to do business, dropped a golf cart off for my father whom was…read morevery attached as it was my late mothers, spoke with todd on the phone prior to dropping it off and told him what i would like done, agreed i dropped it off, spent an hour doing stuff that had nothing to do with what was discussed prior to dropping it off. stated well we have to do this as a process and never mentioned it in our prior conversation. cost 100, and they never attempted to do what was asked. cart had a intermitent spark problem. they spent an hour doing things that had nothing to do with what they told me they would do. if you have unlimited budget and want to spend a fortune thats up to you. i am pretty sure the repair was out of their expertise but was happy to experiment on it for 100 an hour

From the owner: We work on all small engine products: Lawnmowers, lawn…read moretractors, snowblowers, generators, trimmers, chainsaws, Etc. We have a full parts department with Over 50k in inventory to ensure fast service. We are a Rotary and Stens dealer We are a VP and Amsoil dealer. We service all makes and models. We offer pickup and delivery's for all your equipment needs and work with your schedule.

They came and spent a lot of time on my in laws lawn tractor had a very weird problem. He took the…read moretime to research call the manufacturer and came up with the fix all at a great price. Will use again.

Showed up the next day on site and fixed the lawnmower. Even gave the snow blower a quick look and…read moreput fuel stabilizer in at no charge. So we are all set for winter too. Support local small businesses. Highly recommend.