We received a proposal for work to be done to our kitchen for cabinet installation. They were to…read moreinstall drywall on the ceiling, which was done correctly, patch wall holes and skim smoothly the backsplash area for tile installation and sand all. They stippled the ceiling and it looked nice. The 2 men that came out the first day to do patch work and skimming did a real bad job and had not been told what needed to be done. Called owner and let him known and he sent out a repair man. He repaired some of it, but after the sanding was done there was still a lot of bad places and waves. We asked the owner to come out and see it, but he said he was too busy and sent out the repair man who finally go it fixed. My complaint is that the owner never would come out to explain to his workers what needed to be done and refused to look at the job that was done.

Excellent service and installation of our runner on our hardwood steps. Communication was easy and…read moreeverything from ordering the carpet to the installation was perfect!

Poor customer service. I had to chase my order from beginning to end…read more They had to get a sample from another store and didn't tell me when the sample came in. Carpet was expected to be received in a week and was told it wasn't in the system so he'd call the warehouse and would get back to me the next day, I had to call them. It took from July 9 to July 30 for stair carpeting. The only thing good was the installation.

Called them & made an appointment. No show no call or txt. I called and the dude apologized…read morefor no show no call. Scheduled another appointment. Husband & wife finally showed up took measurements etc. Took my info etc and said they'd get back with me. Haven't heard a word since. Unconscionable.

Great price for excellent work. They did a great job on my kitchen backsplash and did it quickly…read more They were professional and showed up when they said they would. I can't wait to use them on my next project and I am telling everyone I know about them.

Fantastic experience - walked into showroom on Saturday, placed order on Monday, and installed on…read moreThursday! Had a basement bar/kitchen installed, with sink, sidebar, and main countertop. Price was exactly in our budget - affordable! VERY pleased with the selection, price, and speed of service!

From the owner: If you’re upgrading your kitchen or bathroom, Kitchen N Bath Depo makes the process simple. We…read morespecialize in custom granite, quartz, and stone countertops, along with quality cabinetry and design support to bring your vision to life. We pride ourselves on fast turnaround and quality work. We focus on competitive pricing, quick installs, and a straightforward experience from start to finish. Stop by our showroom or contact us to get started on your remodel.

They did a fantastic and efficient job removing tile and installing new flooring within 5 days. We…read moreare so pleased with our new floors

From the owner: For 35 years, Wall To Wall Floors Inc has served Central Ohio for all your flooring needs.read more

I used Kern Marble and Granite to install my master bath quartz. I was impressed that they cut the…read moretub out of one piece of stone. I overlooked the fact that all of the corners on shower curb, and 2 vanities were all different. Some were rounded and some more pointed. The vanity corners were so rounded that there was only 1/4' overhang. Despite all of this I used them again for a rental property and at the same time my personal kitchen. I specifically showed them the corner that I liked in my bathroom and told them I wanted all of the corners on the island to not be rounded, and they MUST all be the same. When they installed the island my face fell. There were 2 rounded corners and 2 large curved edges where the barstools go. That is not what I wanted. They told me to find a piece of granite to match my quartz and they would do the island over because they could not get another slab of my quartz. I spent hundreds of $ in gas and much time driving to Hilliard to look for a piece of granite. I continued to look because I didn't like anything. I wanted the quartz I had ordered. They insisted they could not get it. I now believe they were just trying to get me to keep the incorrectly made quartz. The long sink counter had no overhang in the corner and the rest of it went from 0" to 1&3/4". They finally told me they found 2 pieces of the quartz. They were going to remake the counters but when they installed them there were 4 different sized overhangs on the island and they used the same sink counter and recut it. The original counter had flaws that I never mentioned because I knew it was going to be replaced. Those same flaws were still there in the same places. There was still no overhang in the corner. When I called this to their attention they said they had another piece of quartz but it was cut wrong so they used the same one. I finally got online and entered my stone manufacturer and color. It came right up. I called the distributor which said they had MANY slabs of that stone and that my fabricator probably didn't want to order it. That's when I told them I would not work with them anymore. I cannot work with a company that lies to me for their own welfare. I also cannot have their son in my house again as he is an angry person. This whole process took 5 months, from 12/31/18, when I paid the deposit, until 5/28/19 when I told Kern I would not work with them anymore since they lied abut not being able to get my quartz.

We had a great experience when we worked with Kern Marble & Granite! We had our entire kitchen…read morecounter top and island replaced. The work was phenomenal and we would definitely recommend them.

My "custom" project didn't end up as promised. I have a small shower space and had the sales person…read moreout to discuss making optimal use of the space. Assured that it would be made as large as possible. They sent out their project manager to measure and I left him to do the measuring. I was shown a drawing that said the corner to my door frame was 28 inches and that the pan they were going to order was 28 inches. After waiting over 2 months for the Onyx supplies to come in, the installers arrived. Nice young gentlemen. At the end of the first day the pan was installed was about 1.5 inches from the door frame. Not sure how this could be since it was measured by their project manager. I was furious. I called the project manager. They took no responsibility for the bad measuring. Said I could pay to have the pan redone and could wait another 6 -8 week for it to come in. Very unprofessional when speaking with me. What we basically paid for were Onyx pan and walls and install with no customization to the actual space. Even though the sales person and the individual who came out to measure knew I wanted the space to be made as large as possible - which was only about 1.5 inches larger than my existing shower, but that is what I was expecting. I didn't know that I had to confirm the measurements myself. I thought I was paying for their expertise. In a nutshell, the Onyx product is very nice and I know many other "home remodeling " companies sell Onyx. You may want to reach out to them instead. And when you do, get out your tape measure and have them draw exactly what they are installing. JSB did nothing to "customize" the shower space. No one has followed up with me since the installers left. Custom glass door was on me to order and get installed. Got their money and they were done.

I should have known in the beginning that this wasn't a company that pays attention to detail. In…read morethe beginning they send you videos and texts all the time keeping you updated on your pre build meeting. At the meeting if you choose to go with JSB they give you a certificate, when I received the certificate I pointed out a typo and kindly tried to return it. The representative said they've given out thousands of these and no one's ever noticed that before. I thought he would fix it and give me a new one later but he just slid it back across the table. That was also when the communication died. We had a 16 week lead time which we understood and didn't have a problem with. However, after about 12 weeks I decided to give them a call and see where we were at they replied that they already had me scheduled but no text or phone call to confirm just an email. I don't know about you but most blue collar workers don't check their email every day. Plus with the precedence of having such good communication you would assume they are like that at every step. Nope they just love bomb you in the beginning then you never hear from them again. So we get the date to install settled they show up on time and prep the house for demo and after two days we have our shower walls up. Aside from some caulking issues everything looks good at first, but because they sent an inexperienced person out to put in our shower walls he failed to make sure that he trimmed the panels, so two of the panels started bowing out away from the walls near the bottom and this is where the nightmare began. We tried to get in contact with someone so they could come repair it. However, since the person who was lead on our project "mysteriously" quit the company it felt as no one was assigned to our project anymore since it was technically done. I had to reach out to the person who did the pre-install meeting to get someone to help me fix the issue. So Justin was assigned to my project and said that the installer was new and he informed him of the mistake and that they would order new walls and as soon as they arrived he would call me to set up an install date. After a few weeks had gone by. I called Justin to see where we were and he called me back several days later and said that the panels had arrived last Friday (it was now Wednesday) and we set up the time to do the install. They sent the same installer out to re do the panels that were bowing and when I got home to see how he had done there was thick white caulk all up and down the shower walls in the corner. Now when you spend $10k for a shower remodel you want it to look better than the original shower. The caulking looked like it was done by an absolute amateur. It doesn't look like he had the necessary tools to make it look professional. Not to mention he overdid the trimming of the shower walls to account for the change when it gets hot and made one part of the caulking over 3/4 of an inch thick. It looked like he was just back filling a gap so that we couldn't see it. Again I gave Justin a call and asked that he come out personally to see what was done because pictures don't show how bad it is. He did come out and said he would have his more experienced installer come out and put a more neutral caulk on the walls after removing the old caulk. I mentioned that I was nervous that the gap that was created would still look bad because of how wide it is. He said that I wouldn't notice it with the new caulk. Well it is still very noticeable, even the experienced installer couldn't fix that gap issue and the caulk is still 3/4 inch thick. So it's been two weeks and Justin hasn't checked to see if everything has turned out good or to our liking. Judging by how dismissive he was of my worries I don't think we spent enough money for him to care. So every time I take a shower I am reminded of how bad of a choice it was to pick JSB Home solutions. If it was possible I'd give them back everything so I could get my money back and find a company who cares for their costumers. Or at least get enough back to pay someone else to fix their mistakes.