Amazing service tech! Harland was the first certified technician I had inspect my fireplace and…read morealso learned a lot of places do not have licensed service tech so I felt so much safer having him inspect. He was extremely professional and knowledgeable with his work and made me feel very comfortable with his assessment. I would definitely recommend north atlanta fireplace grill & patio for all your fireplace needs

I agree with other online posts on various sites, if zero stars were an option, that's what I'd…read morerate this company. Approximately 60 days ago, we had a bedroom fireplace gas starter that stopped working properly. They assigned a technician. They rescheduled multiple times, claiming to have car trouble, busy schedules, etc. They finally showed up and I was very uncomfortable with the service tech. After inspecting the unit and climbing into our attic, he showed us a video of our chimney and told us the home had been improperly built by our custom builder 16 years ago. So, he told us they would need to cut into our drywall and conduct a major renovation to get the unit to work. We have had our fireplaces serviced and no one else ever told us there were major issues and fire hazards, etc so I just didn't believe his video and told my husband I was concerned the rep might have even created damage to drive up a bill. The rep later reached out to schedule a follow up and we declined service because we just didn't trust them. A month later these people put a $250 lien on our home as a service/trip charge. Who does business like this? Send us a bill. Call us, but no one with any level of integrity or customer service, puts a lien on a home just because you're angry we didn't fall for your trumped up sales pitch to conduct thousands of dollars of unnecessary work at our home. Contractors often walk into nicer homes and inflate pricing, etc because they assume homeowners will just pay for it. In more than 30 years of homeownership, we've dealt with many businesses and I agree with what other reviewers on Angi, etc said about this company, 'they have to be the worst company in Atlanta'. No one has ever placed a lien on any of our homes. Ever. We took a chance and used this firm as they were one of few listed to provide replacement parts for our fireplace. Please don't take a risk and trust these people. They have no integrity! Such a horrendous experience in every way.

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

This place has a really cool layout. You can pretty much…read moretell where everything is in the store with their huge signs hanging throughout the store. The selection was pretty big from what we saw. With a nice range of variety. There were staff members about the store who asked if we needed any assistance. The prices seemed reasonable. I would definitely come here to check out the selection if I needed something for the house.

Great experience over here at BrandsMart USA. We were initially just browsing with no intention of…read morebuying that day. Jeff helped us out today finding a washing machine set. He was very courteous, knowledgeable and patient. He listened to our needs and concerns while finding us the perfect washer and dryer set for our family. Also the installation and deliveries have all gone smoothly. By far the best service we have ever had anywhere. They have great offers especially around Presidents day. The store is maintained very clean and neat. Plenty of free parking in and around the store. Overall, BrandsMart USa is a reliable place for quality appliances and good value. We will definitely be back again soon. BrandsMart USA is a retailer with an extensive selection of home appliances, electronics, including TVs and computers. Located at 5000 Motors Industrial Way, Atlanta, GA 30360, BrandsMart USA North Atlanta is a beacon of unbeatable deals and top-quality merchandise. Whether upgrading your home theater, revamping your kitchen, or exploring the latest gadgets, BrandsMart USA North Atlanta is your go-to store. Expert Guidance Awaits: Our team of experienced, and professinally trained merchandise specialists are here to assist you. Have questions about appliances or other merchandise? Come on in! We are thrilled to help you find what you need. Lowest Prices, Highest Confidence: Choose with peace of mind: You are getting your favorite brands at the lowest prices. That's the BrandsMart USA Way- quality, affordability and smiles.

We hired The Fireplace Company to convert our wood burning fireplace to gas. We couldn't be happier…read morewith the outcome. Everything works great and looks amazing. Kathy was very prompt and her employee did a great job and tested everything before he left. Highly recommend!

multiple neg experiences with service staff. They're when they are selling but terrible when it…read morecomes to service and installation. Just buy online and get an independent to do the install. You'll save money, time and aggrevation

They came out for a simple washer lid lock issue. Took him 30 minutes and a small part and they…read morecharged $350! Shame on me for not asking their minimum labor charge which turned out to be $250! Then they charged $100 for a plastic part that I could get online for $30. I could buy a new washer for $550! Do not use these price gougers!

Used to be good they have now lost my business and the rental properties after too many problems,…read moreused them 2018 early 2020;s but honestly the new management is really horrible and a waste of time, money and bad customer service - WILL NOT GO BACK and they lost my business with horrible customer service after saying the cost of a service call would be taken out after part was ordered, part was backordered so delayed when part finally came in and checked 4 months later they wont honor the agreement and now wants to have the part be $200 more so bye bye and thanks for doing it to someone who just yanked 21 other properties from ever seeing your company again. Too many other competitors to put up with bad ones.

SR sold us a column freezer and refrigerator pair in 2021. We had to wait over four months for…read moredelivery, which was typical during the pandemic, and the refrigerator that we received had recently been manufactured and has functioned well. But we later learned that the "new" freezer we received had been manufactured three years earlier, and has been faulty since it was installed. The manufacturer has provided service under its warranty, so we are hoping that the current repair service will resolve the problems. In addition to selling us an old model freezer as new, SR ordered the wrong components to complete the installation of our units and delivered a broken component, all of which added months to the completion of our purchase experience. During that time, the company was unresponsive to our calls for help. SR has earned its poor reputation with customers, the Better Business Bureau, and even area appliance technicians. Today's technician guessed that SR was our supplier based on my brief description of our purchase experience. Avoid SR, and avoid unnecessary headaches.

I went into SR Appliance and admired all of the beautiful appliances displayed in their showroom…read morebefore I asked for help in locating some kind of conveyance to move my own refrigerator out from the wall. The two men who helped me couldn't have been more sincere in helping with my request, or more generous with their time in searching for a solution. Not only did they steer me in the right direction, they did so with great humor. I walked out of there with a good recommendation for where to find what I was looking for, and feeling lighter from the laughter of my encounter. I can only imagine how enjoyable purchasing an appliance from them would be. Maybe one day I'll find out!

I needed a number of small pieces of 1/8" plexiglass cut for a project. I already had the…read moreplexiglass, and other Ace Hardwares I asked wouldn't cut them because I didn't buy them there. Understandable, but not what I wanted to hear. I called Chamblee Ace, and they said "Sure, you just pay for the cut." There were 14 8"x10" pieces I needed cut. Lance (I'm pretty sure his name was Lance) said it would take about an hour. A little over an hour later he called and said they were ready. How much did he charge me? $20. I was expecting to pay probably twice that. And the work was beautifully done, nice, clean, precise cuts. It's a little out of my way, but I'm going to Chamblee Ace for my hardware needs from now on.

Not greeted , never asked if they could help. Came in to spend 1000 bucks on a new grill. Spent…read more15-20 minutes looking at their selection and was never approached by an employee or spoken to by one. While the display is nice, most had no pricing and or model numbers displayed.Oh well, maybe another Ace or Lowe's or Home Depot could use an extra grand$$ in sales today.

Visited The Treasure Mart just to pop in and see what they had. I wish they had somewhat of a…read morebetter selection of items. The first room when you enter was very small, tight, and unorganized. I know that is an aspect of antiquing, but it was hard to walk/look at anything. The back section of the store was a larger warehouse, with a larger selection. It was very similar to the home section of a goodwill. Was not the selection I was looking for. Value of items were fine, and the service was also fine!

Wonderful collection of items, from vintage to modern. Very affordable prices and friendly staff.read more