We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we dealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for. read more

Very professional We had a gas fireplace that had not worked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner read more

We have been using Mad Hatter chimney service for a number of years. We annually have them service our chimney. They always do an excellent job. On-time, thorough and we know our gas logs/chimney is operating safely and efficiently. This year we had them clean our dryer duct. We had before and after pictures. I noticed an anomaly with the after picture of the pipe that goes from the inside duct line to the wall as an exhaust. I contacted Mad Hatter about my concerns. They understood and offered to have a team at my home to take care of my concern. Pepe (a 25 year employee at Mad Hatter) and his colleague came out to my home. They looked at the issue of my concern, addressed it with a replacement part and did a great job. Since the after picture showed the anomaly, they apologized for the inconvenience and provided the appropriate level of repair. This level of responsiveness and addressing my concern in the manner it was performed, shows a level of customer service satisfaction in service. We will continue to use Mad Hatter on an annual basis and our one daughter that is local also uses their service annually. You don't often see the level of service provided and my wife and I appreciate and want to recognize it. We highly recommend them for chimney and dryer duct services. We also purchased gas logs from them a number of years ago and they continue to perform great. read more

These guys did a great job cleaning and inspecting my fireplace. It hadn't been used in 4 years and they got it working again. They communicate well and show up on time! Very pleased with the service. read more

Excellent customer service! Red carpet service . Very professional and courteous. Service done dry your vent sweep, and chimney inspection. I highly recommend Matt Hatter. read more

The MadHatter serviced my fireplace yesterday. Their workers are professional and demonstrates integrity and honestly. I am very pleased with their service. I would recommend them for any repair work or service to your fireplace if needed. read more

The men that serviced my ventless gas fireplace today were top shelf! They were punctual, clean, knowledgeable, educators, patient and friendly! They went the extra mile to ensure my wall switch worked to turn on my fireplace! That was a plus for me! They did a thorough job cleaning and replacing my logs so the fireplace burns properly. They cost a bit more than other estimates and services I received, but when they were finished i felt more educated about my fireplace, and less afraid of using it. I also received estimates on conversion options as i requested! Overall, this was an excellent experience! Thank you Mad Hatter! read more

Dryer vent was apparently separated during a re-roof on our home... we had no idea until another service provider pointed it out to us. The Mad Hatter Services crew arrived early and did an excellent job repairing the vent, cleaning the entire system, and making our home safe. Thank you so much Mad Hatter Services! read more

I had my gas logs cleaned and everything checked and turned on. Zack and Mario were very professional and were very careful to be clean and careful. read more

We called for a technician to come and clean our chimney. They sent a salesman who claimed to also be a technician. He said our chimney could never be cleaned and would burn the house down if we lit the fireplace then tried to sell us a very expensive chimney liner. We called another company who came the next day and cleaned the chimney. It has been working just fine ever since. read more

Had Mad Hatter in to service the fireplace that we have never cleaned and to repair a crack. They were so nice, and spectacular service. Cleaned, inspected and repaired in a very short time, and no mess whatsoever! They really have a very professional cohesive team. I will use their service going forward on a maintenance basis! Martha read more

Good job! Mad Hatter replaced my entire exterior chimney. Originally constructed with poor materials, it was falling apart. They came out per their schedule, installed scaffolding 3 stories high to the roof, and more scaffolding around the chimney. The old was removed and replaced, painted, and a new rain/wind shroud installed. It looks great! read more

Their service is outstanding from booking to follow up! Prompt, cleaning is no mess, thorough including a drone for tops of chimney! Fast and hauled away all debris and old equipment. I will use their service for all my fireplace needs! read more

Mad Hatter-Fireplace, Grills and Outdoor Living - Restored Fireplace/ inside painted black, new logs and lavaf - Chimney Sweeps Near Me - Alpharetta, Georgia

From the start, with the first phone call to watching the vans drive away, I have had a pleasant, informative, cost affective dealing here, the service was great, Pepe and his crew were amazing, and plan to continue with Mad Hatters read more

Mad Hatter-Fireplace, Grills and Outdoor Living - They fixed it up and made it look perfect! - Chimney Sweeps Near Me - Alpharetta, Georgia

After not using my fireplace for about 20 years, I finally got around to having my fireplace inspected and thoroughly cleaning out the fireplace, the flue and a general inspection of the fireplace for safety reasons. They came out on time and within an hour, cleaned out the entire fireplace and flue and gave me some ideas about options I would have for replacing the mantle with something a little more custom. They did a great job and the fireplace works great. Nice to have a fireplace again. read more

We contacted Mad Hatter to look at our gas fireplace that was not functioning. We had another fireplace company look at it prior to Mad Hatter and were not happy with their assessment of replacing the unit. Mad Hatter was on time, completed a comprehensive assessment and able to get the unit fuctioning again. Matt was knowledgable, through in explaining the issues and the clean-up after the unit was again functioning all at a cost that was very reasonable. We were ecstatic and so very pleased with Mad Hatter & Matt. Mad Hatter will be our company for any future fireplace needs. read more

The guys at Mad Hatter are always friendly and professional. We recently had a wood burning insert installed and I was so impressed with how clean they left our house. The instal was complicated but the guys got it done with a smile. We do all our chimney/fireplace/grilling business with The Mad Hatter and have always been happy with the quality of their products and their outstanding customer service. read more

Appointment scheduling was very easy with Lynn! The technicians arrived early and laid down carpet to protect my flooring. They cleaned the fireplace, checked for gas leaks, and checked the chimney. Techs were tidy and professional. Good Job! read more

Mad Hatter-Fireplace, Grills and Outdoor Living - Chimney Sweeps Near Me - Alpharetta, Georgia

.I see you removed my lengthy review from your website, because you didn't want me to shed light on the poor quality of workmanship performed by your technicians on my roof. It is obvious that you don't want potential customers to read my review, well I am going to post my entire review on Facebook, Twitter and the Better Business Bureau. You should be ashamed of yourself for the poor workmanship, and arrogant response to my inquiry of why your company did not attempt to correct your mistakes. read more

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Timely and fixed the problem. Very Professional and Patient. They represented Mad Hatter Very Good!!! I Highly recommend them...... read more

I SO badly wanted to like Mad Hatter and do feel that, ultimately, they did DO the work so I am giving two stars (I would have given 1 star there for a few weeks). We went to their showroom over summer 2021 to pick out some upgrades to our double-sided fireplace. The earliest they could come install was mid-October and fine - we would not be using it before then anyway. Mid-October rolls around and they pushed back the install date a week; fine. The late-October date arrives and a super-nice crew came out to install the fire glass and new doors. The fire glass was fine but the manufacturer had sent the wrong pieces for the doors to be properly installed. Mad Hatter corporate said they would jump on it and eventually did, though there was a significant amount of us checking in to see what the latest was. The pieces finally came in around Thanksgiving and we rushed home from NC to meet the install team the day after Thanksgiving for installation of the glass doors. One set went in but the second set could not be installed because the manufacturer AGAIN sent the wrong piece for the second set of glass doors. At this point, even the service team said we were being exceptionally understanding given how ridiculous this had become. We understand that the manufacturer seems to be the source of the problem but not once did the Mad Hatter people take responsibility for THEIR manufacturer, nor did they try to make it right with any sort of, "We are so sorry for this and here is a complimentary whatever given how poorly this has gone." They did, however, repeatedly blame their manufacturer and, unprompted, indicated we could take our business elsewhere (we never discussed that; we simply wanted them to take ANY responsibility for the repeated delays instead of blaming the manufacturer they chose). We finally got the second door installed the other day (January 2022) and it does look great. The teams they sent out were great but the corporate team at Mad Hatter have a lot to learn about how to take responsibility for repeated screw-ups on their end. read more

I am 150% satisfied with the work done by The Mad Hatter to restore my fireplace & chimney to working condition. The initial estimate and restoration work were done by Juan Carlos and his team (Juan Carlos Jr, Oscar and Tino). The estimate accurately reflected the time and effort needed to fix the numerous problems due to almost 50 years of use, neglect and sub-standard original construction that did not meet the fire code. From day one, the crew was extremely careful not to create a mess in my house by wearing plastic booties, laying carpet runners & blankets, covering all the furniture with plastic and erecting a temporary plastic enclosure around the fireplace to contain the dust & debris. An exhaust fan ducted out a window minimized any dust getting into the house. They removed all the damaged fire bricks in the fire box, the rusted-out damper, and the deteriorated terra cotta flue. Then, they replaced the fire brick in the firebox, parged the smoke box, and installed a new stainless-steel flue. On the exterior, they removed & replaced all the missing/deteriorated brick & mortar on the chimney chase, raised the height of the chimney chase to meet the fire code 10-2 requirement, fixed the old flashing, installed a top damper and custom-built hip cap. The entire chimney chase was sprayed with a sealant. What warrants the extra 50% was all the extra things done over and above the contracted work to ensure I was completely satisfied like providing daily status updates with photos, installing a new gas log starter and fire grate, adding hardy plank between the studs in the attic adjacent to the chimney chase to replace gypsum siding deteriorated by water leaking around the old chimney flashing, adding metal caps to the shoulders of the chimney chase to repel water, thoroughly raking and sweeping the yard of brick debris, adding new mulch to the flower bed at the base of the chimney, and even screwing a piece of metal over a hole that a squirrel had chewed into my attic at the corner of the eave that I could not reach with my extension ladder. Thank you for a superb job done by an extremely professional and courteous crew. I highly recommend them for any fireplace/chimney inspection and/or repair needed.I am 150% satisfied with the work done by The Mad Hatter to restore my fireplace & chimney to working condition. The initial estimate and restoration work were done by Juan Carlos and his team (Juan Carlos Jr, Oscar and Tino). The estimate accurately reflected the time and effort needed to fix the numerous problems due to almost 50 years of use, neglect and sub-standard original construction that did not meet the fire code. From day one, the crew was extremely careful not to create a mess in my house by wearing plastic booties, laying carpet runners & blankets, covering all the furniture with plastic and erecting a temporary plastic enclosure around the fireplace to contain the dust & debris. An exhaust fan ducted out a window minimized any dust getting into the house. They removed all the damaged fire bricks in the fire box, the rusted-out damper, and the deteriorated terra cotta flue. Then, they replaced the fire brick in the firebox, parged the smoke box, and installed a new stainless-steel flue. On the exterior, they removed & replaced all the missing/deteriorated brick & mortor on the chimney chase, raised the height of the chimney chase to meet the fire code 10-2 requirement, fixed the old flashing, installed a top damper and custom built hip cap. The entire chimney chase was sprayed with a sealant. What warrants the extra 50% was all the extra things done over and above the contracted work to ensure I was completely satisfied like providing daily status updates with photos, installing a new gas log starter and fire grate, adding hardy plank between the studs in the attic adjacent to the chimney chase to replace gypsum siding deteriorated by water leaking around the old chimney flashing, adding metal caps to the shoulders of the chimney chase to repel water, thoroughly raking and sweeping the yard of brick debris, adding new mulch to the flower bed at the base of the chimney, and even screwing a piece of metal over a hole that a squirrel had chewed into my attic at the corner of the eave that I could not reach with my extension ladder. Thank you for a superb job done by an extremely professional and courteous crew. I highly recommend them for any fireplace/chimney inspection and/or repair needed. read more

My fireplace had NEVER been serviced by the previous owner (s). After the logs collapsed, and I could no longer see the pilot light, I didn't know what to think, since I didn't smell gas. That prompted me to call Mad Hatter. I'm so glad I did! The technician cleaned the logs and the fireplace, got the pilot re-lit, put the logs back together, cleaned the glass door. The logs and the flames look beautiful!!! I'm very thankful to have it working again, and I appreciate the professional handling of my questions and concerns by your technician. read more

We have used Mad Hatter services for 10 years. They are always prompt and do a great job explaining any issues going on with Chimney and Fireplace They also come into your home and cover and clean up Their customer service is excellent too read more

It was a seamless experience getting our outdoor kitchen outfitted by The Mad Hatter. They also came out to service our appliances when they were installed by the contractor. The service report was very helpful. Thanks so much for educating us about our products and installment. read more

We could smell a chemical odor when our fireplace was running. Matthew arrived an hour early to troubleshoot our issue. He tested air quality in two separate ways and found the source of the odor which was out gassing from paint the external fireplace exhaust recirculating back into our system. Turns out our glass on the gas fireplace was not seated correctly allowing the recirculated air into our house. Matthew cleaned the glass and re-seated it properly. Then tested air quality again to make sure that we were safe. The level of professionalism, and the quality of work this company provides is incredible. I will certainly be calling them again when my gas logs need to be serviced. read more

Very professional workers which had home office support. Situation where you get what you pay for as not a budget option.

The Mad Hatter crew were prompt, courteous, professional, and kindly answered all my questions. Very satisfied with the service and value I received. read more

I purchased a RealFyre Charred Oak log set and installation from The Mad Hatter. I was a little bit uneasy before the installers came, as we had a pushy competitor try to upsell us about 1 1/2 years ago. The sales person was very personable and reassuring. The installers did a fantastic job with the inspection and installation of the log set. They sealed a couple of areas that were not well sealed, at no extra cost. I couldn't be happier with the look and performance of this log set. I had thoughts of installing myself to save some money. However, the install that The Mad Hatter folks did was well worth the cost. So glad I chose to purchase the log set from The Mad Hatter. read more

These guys are the worst! they charged us a whopping $550 for callout and inspection. Then told us we would need $25,000 worth of repairs. They said we must NOT light the fires. It was nonsense. Worked with these guys A Certified Chimney Sweep & Repair Co Excellent $180 call out. gave us $50 off because chimney was clean and fires are perfectly usable. Stay well away, it's all about the upsell. $25,000 ffs read more

Earlier this year we decided to get our fireplace inspected since we had been landlords for a set of chimney swifts for a long time. I had then out for an inspection since we had not used our gas fireplace in many years. We thought we were going to get a good report with a recommendation for a good cleaning. We were shockd to hear that the builders of our 1979 home had lined the chimney's inside with regular cement instead of firebrick (a common practice back then). Could cause a fire. The real shocker was the result when the tech turned on the gas starter - the entire floor of the fireplace burst into flames. The written report advised us that the fireplace was unsafe & use as it was could cause our house to burn down. They recommended an insert, rebuilding the top 1/2 of the chimney which had bricks falling from it & a new chimney cap to keep our long-time tenants (chimney swifts) from returning since any injury to them is prohibited (swifts now on th endangered list). Mad Hatter split the payments for their "surgical repairs", scheduled us for last month & called us 2 weeks before to remind us. They were prompt, professional cleaned up the outside & inside after they finished. As a side note, they jammed our storm door when trying to get the insert inside & replaced the door at their expense. These folks have been in business for years - I used them over 40 yrs ago when I resided in Buckhead (received a good report then). They offer discounts. We also had out dryer vent vacuumed out. Very thorough job (they even took the dryer out of the wall) & we feel we are now ready for cold weather. At the end, the chimney rebuild & new black iron cap added an upgrade to the outside of our home. Not cheap, but preferable to losing everything to a fire. Easy to give them 5 stars. I'd give them 10 if I could! read more

We have used Mad Hatter for both service and all our outdoor BBQ needs. The staff is super knowledge and easy to work with. This weekend we were out of our favorite season (Sure Shot Sidd's- go ahead and get some). Was cooking for Mothers Day realized I was out so I headed up and they were out of our seasoning. The staff went and found an extra they had as a sampler, gave it to us (saving Mother's Day dinner). We have had them service our home for our fire places as well. Super punctual and great service. They communicated everything they were doing and were great to work with. Recommend and will be using them again. read more

Amazing selection of products in their store! All employees where so helpful, knowledgeable, professional and creative!!! My contractor recommended this place to me and the gentleman here did not disappoint!!! Would highly recommend this place !! read more

Communication is nil with these people. Wanted to get an updated quote, charge is $380 to do that bc they have to do a full clean and inspect. Ok, paid for that. They couldn't do a roof inspection due to rain, someone would call to set up a new time. Two weeks later nothing, so I call them. They were going to send someone out with no consult as to day, they give me a day once, that gets changed due to weather again (not before sending someone else's inspection results), they give me another date then show on a different day. They finally sent pics that I *think* are mine, but no one discusses findings or explains anything and they STILL have another customer's info listed (so no idea). $400 waste (cause after this they're not touching my house). read more

Mad Hatter rebuilt our fireplace 5 yrs. ago and put in a wood burning stove. We have only had the fireplace cleaned one other time. We have burned some pine, so I was concerned about the fireplace before we start using it this winter. The two guys were prompt, wore booties over their on shoes, cleaned up behind themselves and wore masks the whole time they were working in the house. They also went up on the roof to check out the cover and clean it out in the chimney. The guys answered any questions that we had, and they seemed to do a thorough job. I look forward to lighting up our fireplace this winter. Thank you, Suzan read more

We could not be happier with the relining of our fireplaces and the work by the Mad Hatter group. Specifically, Santiago was the best! His professionalism and quality of work was exceptional. read more

Mad Hatter-Fireplace, Grills and Outdoor Living - Incredible Job! - Chimney Sweeps Near Me - Alpharetta, Georgia

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The level of service and attention to detail from the staff at Mad Hatter is worth more than 5 stars. We recently had our indoor gas fireplaces serviced. And the technicians we courteous, friendly, thorough, and made sure everything was clean when they finished. They answered my questions and provided details of the service performed. They do cost more than some other companies. But what I get for the price makes them my only choice. read more

We had a new outdoor grill installed last week, and LOVE it--- but what sets Mad Hatter Services apart from just having a great product is also having an amazing team of professionals. Our salesperson Fred was great to work with, their resource of Renaldo at ArtRock for counter top was easy to work with and the installation team of Santiago, Felix and Samuel were truly 3 of the best and most professional workers we have ever had in our home. They are efficient, competent and a pleasure to work with. We are beyond thrilled with the finished product, but the service we received was truly what set and made the experience amazing. We highly recommend Mad Hatter Services--- read more

I highly recommend The Mad Hatter for chimney care. Sean and Brendan were highly professional and through when inspecting and making recommendations for safe care of my chimney. They are trustworthy and I will use them again to install a gas fireplace. read more

For $429 we got a partial Cleaning and a few poor photos of the inspection camera screen along with some partial measures. It took less than an hour. The did not clean the smoke shelf. After the left I removed a pile of soot, debris, brick fragments, and concrete they overlooked (see photo on google review). They suggested it would take about $15,000 to restore fireplace. They suggested visiting their showroom for a suitable insert to put into fireplace. We checked with another local fireplace showroom and they indicated that they were probably the worst in the Atlanta area. In short, they were fireplace insert salesmen. read more