We used Chariots for Hire on 9/11/10 to go to the Toby Keith concert. We booked the Augustus and left at 6 to get to the concert at Jiffy Lube Live. Our driver Tracy was great and couldn't have been nicer. He showed up early, he was very accommodating when we had to make an impromptu stop along the way, and he couldn't have been more tolerant of our whole group. The booking process with Chariots for Hire was very smooth and they even let me push the whole booking back an hour one day before the concert. We will definitely use them again. I didn't give 5 stars only because the Augustus is listed as a 26 passenger bus and it was tight in the bus with only 23 people. Past experiences with party buses taught me that this would be the case so we planned accordingly so no big deal but it would have been pretty tight with twenty six people on that bus. Thanks Tracy and Chariots for Hire for a great night. read more

Used Chariots For Hire for our wedding in DC in May 2012. Pricing for a 25 passenger limo bus was reasonable. They were recommended by our wedding planner and could not have been more satisfied! The limo bus was perfect (clean, spacious, and everything worked). We planned out the scheduled pick-ups/drop offs and everything went incredibly smooth. Our logistical situation went as follows: Pick-up #1 - Groom/Groomsmen at Washington Hilton to Church Pick-up #2 - Bride/Bridesmaids at Hotel Palomar to Church Pick-up #3 - After ceremony, parents and sponsors from Church to Hotel, while wedding party took pictures at a park near the Church Pick-up #4 - Wedding party at park to food stop - Ben's Chilli Bowl! Final drop off - At reception venue As you can see, with only 1 limo bus, this could have been a logistical mess, but on that day, I didn't even need to think. Timing of CFH was on point and there were no delays. Our driver even drove around the block a few times while the wedding party was at Ben's Chilli Bowl. I would recommend CFH, overall great experience! read more

Excellent service! Used them for my sister's wedding this past weekend and they were on time, staff was great to work with, very professional and patient considering the 20+ person wedding party. Best of all - they saved the day after another company canceled on us four days before the wedding! CFH was very accommodating considering the circumstances. Highly recommended. read more

Worst company to ever hire for anything. Their fleet is moving trucks fleet turned into buses and limousines. Their vehicles are nasty and dirty. Hummers are even worst. Plus their Cadillac escalade limousine is fake. Its actually a suburban with Cadillac emblem. In the back of the vehicle by the bar they have nails sticking out so be careful. Dont waste your time and money with this company. I suggest you go else where and save yourself some big bucks. I hope this helped. read more

Easy online reservation process. They called in a few hours to confirm. I got emails to reconfirm times & route. The driver was on time, professional and friendly. We rented the Julius to take 20 13 yr old boys to the Verizon Center for a bar mitzvah celebration. It was perfect; they could easy be crazy, singing & goofing around. Remember to bring your own ac adapter to play your own music from an iPod through their system. Overall, easy & professional company. Enjoy! read more

We booked a Wine Trip for 16 in NOVA with Chariots for Hire and had an excellent experience from start to finish. The bus was new, clean and came stocked with bottled water on ice which was a lifesaver. Our driver knew exactly where each winery was located, was very accommodating and kept us on schedule. We shopped around and found the price to be competitive and they offered better options in term of vehicles. We will be doing this again very soon! read more

We used Chariots for Hire to take a group of six of us out to Barrel Oak Winery in Delaplane, VA, and they made the excursion extra special. Robin, our driver, picked us up in a lovely, modern stretch limo and we began partying from the moment we pulled away from the curb. The limo was supplied with ice and bottled water. We brought wine and snacks. We left the driving to Robin. She waited for us while we went in for our wine tasting and dinner and was right there to pick us up at the front door to shepherd us home two hours later. Chariots is very good at this wine tour thing...I highly recommend this service. Their prices are competitive, and I think they have more options in their fleet. While we are "an older group" the stretch limo made us feel a little like we were all going to prom...really fun! read more

I used Chariots for Hire on Friday November 4, 2016, and the experience was awful. The bus was dirty; headrests were broken; the bathroom was filthy and the door would not latch. The driver drove like he was on a speedway, and when asked to slow down, he commented "I've been told I drive fast". For the amount of money I was charged (approx 1200.00), I did not get my money's worth. Rainey in DC read more

Horrible customer service! We booked them for an event and had to cancel. We gave 4 days notice of the cancelation, prior to our event. It did not seem to be an issue and were told that we would be refunded. When we called about the almost $200 charge, we thought it was a mistake and having it credited back would be a non-issue. I had a very unprofessional conversation with one of the owners, Jeff. He was condescending, rude and refused to give me his name-"Just Jeff". I am appalled that this is how he projects his business and wonder if his partners are aware of how he conducts himself to repeat clients, who are members of multiple, local and pretty high profile business networking groups. Worst customer service experience that I have had in a long time. read more

If there could be zero stars in a review, I would give them zero stars. I hired them for my wedding and had several vehicles booked. I received sixteen calls (literally) before and during my wedding ceremony and reception from a driver who couldnt figure out where he was supposed to go (in Washington, DC, the area where the company is based), that he couldn't figure out where to park, that he wanted to change the timeline of the pickups and dropoffs, etc, etc. They also provided a limo that didnt have working air conditioning on a 90 degree day in June. The limo driver came so close to hitting a pedestrian that the pedestrian smacked the hood of the limo and screamed. When all of this was discussed with the owner of the company, he was sarcastic, argumentative, and arrogant, while repeating that he "hears these stories all the time." read more

These people drive very recklessly and dangerously. I saw a number of busses run a red light in downtown Baltimore so they could all stay together, then they continued to cut cars off when changing lanes. read more

False advertising! This statement from their website is clearly not true: "Thorough training of all trip advisers, dispatch managers and over 150 certified and licensed chauffeurs, ensures that each ride with Chariots becomes a superb experience." They sent a driver who had not driven the route - he turned onto a closed road. With VA DOT Road Closed signs - with red streamers on it. He got lost twice and we had to give him directions from our iphones. He also had not reviewed a map of the pickup addresses. Before you agree to anything, make sure they agree to send a driver who knows the way. There were other issues like the driver just driving the car away from us without letting us know, but getting lost is the big issue because they charged us overtime. I called and had a nice conversation with someone and provided all the details and asked for them to pay half the overage, but they would only cover a quarter. read more

This was my first experience with a limo company so I don't have much of a basis for comparison, but the service that I received was absolutely perfect. The people on the phones were very nice when making arrangements, the driver was on time and friendly and the bus (the 35-seat Caesar) was very clean and comfortable. If you split the cost evenly between passengers, it is very affordable, and on Friday nights, they have a special where you can get 5 hours for the price of 4. In my opinion, spending 20-40 bucks to ride around in a limo with close friends for 5 hours is way more enjoyable than spending the same at a dirty, crowded, overpriced bar. I would recommend these guys to anybody looking for a good time. I do feel obligated to give a few caveats, however- I would not recommend reaching the max capacity. We had 24 people on a 35 seat Caesar and I think we could only fit maybe 2-3 more people comfortably. They will most likely warn you of this when you make arrangements, but just keep it in mind when calculating costs. Also, the sound system only had an iPod connector, so if your playlist is on a non-iPod mp3 player and you don't bring an aux cable, you won't get to listen to your music. read more

I hired Chariots of Hire to handle a large corporate event for three days. To say it was a nightmare was an understatement! I flew in for the event so I relied on the photos of the vehicles they emailed which did not look at all like what arrived to pick up our group. The executive large black bus was about 10 years older than the photos we received. It wasn't even clean. This bus dropped us off at dinner and the driver advised me to call him when we were 20 minutes from leaving. I called him for about 45 minutes as well as the dispatcher before Chariots of Hire ended up sending a car to his parked location to tell him to pick us up. Chariots of Hire told us his cell didn't work, but it was apparent he was asleep. Our group of 25 stood outside the restaurant for 30 minutes before he pulled up without even an apology. The next night the limos that arrived looked like one of them had been involved in a fire. To add insult to injury, I authorized a large deposit on my credit card, and although I made changes to those unsuitable vehicles that were sent I repeatedly asked for a new invoice. The only notice I received of the total amount owed was AFTER they charged my card a week later. It was an incredibly disturbing, not to mention highly embarrassing situation. read more

We booked with Chariots for Hire to transport guests to and from our wedding reception. This got booked late, due to another service canceling with less than 2 weeks notice, but they were great on the phone, offered us several options, and worked with us to make things fit. The bus showed up on time, and got folks to the reception as planned. The problem came with the return trips - the driver was rude to my guests (and myself, the bride), and then took it apon himself to have the DJ announce a last trip at 11 -- not the agreed time of 11:30 (which he had been reminded of earlier in the evening). Needless to say, this was unprofessional and disruptive. I think the service is a good one, but they need to do better on their driver selection (which you have no way of knowing about ahead of time) for this to not happen to you. read more

We used this service for a birthday party on Sunday night. Our driver, Arthur, made the night spectacular. He was so patient with our many destinations and festivities in the back of the limo. We appreciated his timely arrival and willingness to make the night fun and stress free. Thank you Arthur and Chariots for Hire! read more

Although my friend previously had a good experience with Chariots for Hire, I did not. The booking process was fairly simple and the receptionist was nice, but that is where the positive feedback ends. I booked 2 shuttle trips from a hotel to a restaurant (about 15 min away), and then 4 return trips to the hotel later in the evening. Basically, all the bus had to do was go back and forth. I even confirmed the route I wanted the driver to take. On the day of the event (which happened to be my wedding....but I am attempting to remain neutral), the shuttle driver did not know the destination. She refused to use her GPS because she doesn't believe them, and proceeded to get lost. A guest had to reroute her and give her directions after she missed the turn. Oh, and she left a few passengers behind because she left early. The second shuttle to the restaurant went according to schedule. It was the return trips where the problems started. I personally confirmed with the driver when each return trip should be, and she agreed. Shuttles were supposed to run every 45 min starting at 8:30...... fast forward to 10pm when the driver comes up to me on the dance floor to tell me "no one has come to find me all night." WHAT?!?!? I was shocked. I politely asked her if she had checked the lobby where 20 people were waiting, including a 93 year old woman who had been waiting for the shuttle since 9pm!!! She said "no, I didn't think to check the front of the building." My cousin later told me that she saw the driver sitting at the bar in the back all night. And I don't know whether she was drinking water, or alcohol, or anything at all, but just seeing your driver at a bar is not the impression you want to give your guests.... The driver claimed that someone from the restaurant told her to "park in the back of the building". She took this to heart and NEVER pulled the shuttle to the front of the building. I still can't fathom a shuttle driver who thinks she should park in the back and sit at the bar until one of 100 people there asks her personally for a ride to the hotel. Unbelievable. So just after 10 she finally started returning guests to the hotel. It was at this time I found out that my new brother-in-law had been calling several different numbers for the last hour trying to contact Chariots for Hire to figure out where the shuttle was for his grandmother to get home. None of their numbers worked. They all went to voicemail. So much for service after hours. The guests all finally made it back to the hotel about 2 hours after they were supposed to. Luckily the restaurant was very accommodating to make up for the shuttle situation. Then the mess of trying to get refunded started. I talked to one guy who said he would handle it and get back to me that day. No call back. I called the next day and talked to another guy, who said the first one couldn't help me and he would. And then I didn't hear back from him either. One positive is that I think the driver may have been fired, but it took weeks and talking to so many different people that I could not keep track to get any sort of reimbursement. And when they did offer me some of the money back, it was so meager it should have been embarrassing to them. Chariots for Hire ruined my wedding day. The shuttle was supposed to be a convenience for our guests and make the event easier. However, their horrible service will now be forever remembered by all of our friends an family. Don't let this happen to you. Hire a different company, even if you have to pay more. It really wasn't worth it. read more

I hired Chariots For Hire for a company holiday party per a recommendation from a friend, and it was the best decision I've made for the company. Our driver was fantastic, our party bus was awesome, and everyone had a great time. They were very flexible with our itinerary and were understanding when we had to go over the time we had scheduled. We asked the driver if he could take us on a quick driving tour of DC and he knew exactly where to go. Got some amazing views that I didn't even know existed. Would highly recommend and would definitely use again. read more

My wife, friends and I use Chariots For Hire for many of our transportation needs. From my engagement and wedding to Redskins games, concerts and wine tours, Chariots for Hire has provided reliable, great customer service. A positive review has been long overdue as I have been a satisfied customer for many years. On my most recent use, the driver was early, courteous and sincerely concerned that my wife and I had a pleasant evening as it was our anniversary. I always feel treated like a VIP and never hesitate to recommend them to friends and colleagues. As a matter of fact my company started using them for metro shuttle service based on my recommendation. read more

My friends and I had an excellent experience with Chariots for Hire. We rented a 20-person shuttle bus for a VA winery tour. The booking and scheduling were very easy and straightforward. I even changed our itinerary several times and CFH was happy to accomodate us. Our driver, Jimmy, was hysterical and such a great time to be around. He arrived early, and was sure to give us a head's up to what time we needed to leave the last winery to make it home on time to not get charged a late fee. If you book with CFH, seriously try to get Jimmy. He's the best. Would definitely recommend to anyone looking for a good time and a safe ride. read more

We took an evening tour of the Washington DC landmarks. It was easy to schedule and pay thru the Tour Desk at our hotel. The tour was 4 hours long, but seemed like 2! It was thorough, entertaining, we were able to get up close to everything our guide, David Elliot was friendly, knowledgeable. The driver, Zoila, was excellent, the bus was clean and warm. I highly recommend this tour, it was worth braving 34 degree temps, even for this AZ girl. There was a lot of walking, and steps to climb. read more

Would not use this company. Had a 3 day charter. On Friday night the AC didn't work on the bus. On the return trip Sunday still no AC. Driver was not friendly never cleaned the bus. Bathroom smelled like the subway all weekend. read more

I was with a group of senior citizens who were taking a small bus from our church parking lot in Silver Spring to Annapolis on July 12. The bus was very poorly maintained with rattling pieces in the back around the a/c and dirty and worn carpet. The worst part was the lack of shock absorbers on the bus which made all of us in the back of the bus bounce all over the place. I have never been on such a bumpy ride. To make matters worse, the driver was going very fast, probably to make up time, and we were all groaning as we continually bounced up into the air. The driver was also not helpful with bringing a walker around to the front for one of our ladies who required the use of a walker. This bus should not have been in service. read more

Awful. We used them for a bachelorette party bar hop and each time the driver dropped us off, it took him 15 mins to a half hour to come back and get us after we called to let him know we were ready. Of course, that added time to our night so we needed to use him for an extra hour. I signed a paper at the end of the night, right before he drove away, for ONE extra hour of service. They charged my credit card for 2, and have been unresponsive to complaints. They've been rude throughout the entire process and clearly do not care at ALL about customer service. I won't ever use them again, and neither will any of the people in our party. Upset I spent any money on them this first time. read more

My company organized a reception for our customers in Washington DC. We picked up our guests with an American schoolbus form Chariots for Hire. It was an awesome experience for our guests. Thumbs up for Chariots-for-Hire and their professional crew! read more

I chose CFH because a mutual friend had used them before. I gave them a call and the prices were very reasonable. I was given the fifth hour free and told that gratuity was included. The driver arrived early, which was great. When it came time to pay him, he was distraught about not giving him a tip ( Which i was under the impression it was already included). He then told me the gratuity that was included was only a 5% baseline gratuity. So of course i ended up giving him a tip. Being mislead, I was very upset about the situation. On the way to our location, the driver got lost to the party location and ended up taking an hour ride in DC when i only like 30 min away. Having previously owned a family operated Limo company, I expected at least for each driver to know how to get to the specified location. I'm sure that should be everyones expectations. We left the party location as scheduled, only to arrive supposidly 25 minutes past our scheduled time because, again, the driver had no idea where he was going. It took him an hour again to get back. Thus, I end up being charged an additional 1/2. After checking my bank statement again, they charged me the same amount twice, the second was an error. That shouldnt have happened in the first place. Not to mention, on the way back from the location, the driver was very aggressive, causing a passenger who was seated to fall and hit and cut their head. I personally do not recommend this company. They don't do much for their customers but show up early and send you a text letting you know they have arrived. read more

I submitted a quote request on Wednesday evening and received an email a few hours later with a price for the day and vehicle I requested. Thursday, I called the office because the price on the website was cheaper than the quote. The person I spoke with immediately cut me off and told me the vehicle I wanted wasn't available. And nothing else...didn't try to work with me at all or offer a different service. Extremely rude, especially when you were planning to spend $500+ to a company. read more

We reserved a limo from Chariots for Hire for New Years Eve to take us from Centreville to a party in DC and back home again. We booked it for 6 hours (from 9pm to 3am) which cost $900 before gratuity. The driver showed up on time and we made it to the party without incident. Around 1am a few of us were all partied out, so we decided to call the driver and have him take us back home a little early. Unfortunately, we were unable to get ahold of him. For a while. Several of us tried calling him repeatedly to no avail. After about 15 minutes of him not answering, we called their office to see if they could get ahold of him. They didn't have any success either. At about 2am he finally called one of us back and told us he was waiting out front and acted like he had been there the entire time. Obviously, he had not. We can only surmise he had fallen asleep on the job, which additionally caused us a bit of concern for our safety. He did manage to drive us home safely. We felt we did not receive the service for which we had paid. The limo was not available for us when we needed it. We called their office and discussed the situation with the owner and he did nothing but lie about what had happened, claiming the driver was only unavailable for 20 minutes (which, by the way, would still be entirely unacceptable). He refused to give us even a partial refund for our trouble and I was forced to dispute the charges with my bank. Needless to say, I'm extremely disappointed with their service and will not be using them again. read more

We hired a 57-passenger coach bus to take us to gold cup this past weekend. The day began great, we arrived at the Plains at 11AM, driver came down and joined us for lunch, etc. About 5:20pm our group of 50 people headed back up to the hill to board the bus and head out (the bus was scheduled to depart at 5:30PM and get back to the Ballston metro at 7:00pm. Well as it turned out, we weren't going anywhere because the bus had a flat tire and I am JUST finding out about this now. As the coordinator of the event, I'm thinking to myself a number of things: 1. What was the driver doing between the hours of 11:00am-5:00PM? 2. Why was the flat tire not noticed until we were schedule to depart at 5:30PM? 3. Why is there not another bus on its way to pick us up/already here waiting for us? 4. Are there certain checks that the driver should have done a few hours prior to our departure time? 5. Do Chariots for Hire have a back-up plan for when things happen like this? We obviously got the flat on the way in because the bus did not leave the spot that it dropped us off in, therefore, this should have been taken care of hours ago. Period. Since the driver of the bus did not approach me to explain the situation and the back-up plan, I approached him. The driver explains to me that the bus has a flat tire and that 2 mechanics are coming to replace the deflated tire with the spare that the bus has. Now, 7:00PM, the 2 mechanics arrive only to find out that the spare tire has a giant slash in it. Now, my patience has worn and I am really frustrated and angry as we are the ONLY bus/group left at The Plains. People are getting irritable and want to get home. Key question here: 1. Why would Chariots for hire ever let one of the drivers off their premises with a slashed spare tire? Great management. AGAIN, I have to approach the driver to find out what the deal is and what the plan is at this point. He tells me he is trying to reach the headquarters to find out what orders they will give him as he is not authorized to make any of the decisions. He tells me his cell phone does not have service (there are about 7 police officers around who can reach anyone at any time, so don't tell me you don't have service). He asks to borrow one of the mechanics phones. After he is off the phone with headquarters he tells me the dispatcher is trying to reach another chariots for hire bus that is on 66 East to see if they can pull over and wait until the 2 mechanics drive to get that buses spare tire. Key question here: 1. So Chariots for Hire are not only going to inconvenience one group but now they are going to inconvenience/delay another bus/group too?! Great management. Well, forget that because 5 minutes later I am told by our driver that the other bus is too far down 66. My co-coordinator (our driver is just standing there like a deer in the headlights unsure what to do at this point-fantastic) and I ask the 2 mechanics "Well can you 2 go get a spare tire and come back and fix our flat" the mechanics reply, "we can't make that decision because Chariots for Hire has to pay for it, not to mention it will take us 2 hours round trip to get the tire and come back." It is 7:30 at this point. Our driver says he has to get the OK from headquarters for them to do that, yet is not on the phone making any moves, he's just standing there. The co-coordinator and I are fed up and demand they send another bus to the Plains to pick us up. The co-coordinator calls the Chariots for Hire manager and demands the bus be sent ASAP to pick up our tired, angry, irritable group. We get word that another bus is on its way to get us but it will be 50 minutes. 8:15 pm the 2nd bus shows up to pick up our group. Our group is dropped off at the Ballston Metro at 9:30PM. 2.5 hours after the initial scheduled drop off time. Had this been a wedding party, would the situation be different? We paid a large sum of money to Chariots for Hire to take us and get us safely home at certain times. I understand flat tires happen. We all understood that. But there are certain procedures that a company should follow to avoid a mess like this. None of those procedures were followed. There was ample time throughout the day for this problem to be fixed and it wasn't. It wasn't even fixed until WE had to take over and demand a resolution. It will take a lot for me to use this company again. Especially, after the incident at my wedding last year. My parents were charged a late fee for the bus arriving 15 minutes late to the drop off when the driver of the bus got lost. *UPDATE 5/16/11: Have been working with Nick who refunded us an agreed upon amount for the troubles we experienced. He was understanding and willing to fix the issue. Appreciate the help, Nick. Thanks! read more

Our group had a terrible experience with this company. The party bus driver was rude and not accommodating and drove erratically. He was disrespectful to the kids and accused them of certain behavior that was completely false and unfair. They charge too much more for their buses and are not worth the $$. For the prior event where we used this company they showed up late and ruined the evening for our group. If you are seeking a bus for an event, then I strongly suggest you look elsewhere. read more

Worse company ever! Never got a chance to use them i had to cancel my reservation! I made an appointment with Tommy to come and view the bus when i was on the way they informed me that the bus was not there it was out for repairs after demanding to see another bus and continous holds on the phone (Auga) they told me i could see the Brutus. I went to the address on the site the Maximus (my orignal bus) was there. It was FILTHY old and run down. Black electrical tapes on the seat, smelled horrible I was then shown the Brutus the back bumper was hanging off and it was just a plain bus with long seating no poles, tv's, etc with red plastic cups. Highly disappointed they did refund me my deposit. I would suggest viewing any bus before you book or pay. Chariots for Hire is THE WORST read more

This is my first Yelp review ever- my experience was that bad. We rented a limo to take us to a concert at Jiffy Lube Live. The limo showed up about 5 minutes late, without the water or ice that was promised us, and with AC that barely worked (it was over 100 degrees outside this day). We didn't leave for another 15 minutes because the driver kept calling his boss and making us sign more paperwork, even though we had signed the paperwork at the time we booked. He clearly did not know how to drive a limo: the ride was jerky, all over the road, and felt very dangerous. We finally made it to Jiffy Lube Live, and the driver told us his boss was making him drop us off and then pick us up at the end of the concert so he could do more trips in the meantime. We explained that we had paid for 6 hours of service, not just a ride to and from, and that we were planning on leaving our personal belongings in the limo. After multiple calls to his boss, who never actually answered the phone and would only communicate via text (in a very unprofessional manner), he finally agreed to stay the full time. He told us we had to be out of the concert by 9:30- we left the concert before even seeing the headliner. When we got back to the limo. the driver had disappeared. Literally, disappeared into the woods. The other limo drivers parked near us told us that he didn't even have the proper plates to be driving us and that he had tried to leave when we were in the venue, so they had threatened to call the cops. When they threatened this, they said he ran into the woods. We ended up having to take a $130 Uber ride home. Huge waste of money and time. DO NOT USE THIS COMPANY. read more

If I could provide negative stars, I would. We hired a limo party bus to transport my son and guests to a graduation dinner. The party bus arrived on time however the bus was in poor condition..nothing like the picture online. 5 minutes into our trip, we had a flat. 30 minutes later after waiting in the blazing hot sun fully dressed in suits, a new bus arrived in the same condition as the first. 15 minutes into the trip, the 2nd bus stalled on the toll road. Long story short, we were late for our dinner reservation and the experience was a complete disaster and humiliating. For 3 months, we've tried reaching out to the company to discuss and the managers refuse to call us back. If you are looking for professional and reliable service, go somewhere else. Don't waste your time here. read more

This is the worst transportation company I have ever seen. Their busses leak, they breakdown, have no wi-fi, or the ability to plug anything in. They left an entire group of school kids in a parking lot for over 3 hours because of their mismanagement. Their drivers do not know how to use a GPS, or any other directional application. The entire experience was terrible and I would not suggest anyone ever use this company. read more

We used Chariots for Hire to shuttle our guests from the hotel, to wedding, reception and back in a big bus. They made it wasy to reserve and were on time at each step of the way. They even called to confirm when they arrived at the first stop. As with any transportation, I would recommend booking them for a little longer than you think you will need in case events run late. read more

So rude! They ruined my child's prom experience. Kids look forward to remembering their prom night forever and now my child and her group can only remember it as getting in trouble and only being able to enjoy the dinner and no dance! First off- obviously drinking is against the law for minors. When the kids were at dinner the driver called the parent ,who put down the payment for the bus, and told them that the bus smelled like alcohol. After the parent and driver worked it out the kids got back on the bus and were driven to the dance. The bus driver told the police at the dance that the kids were drinking. The police asked to breathalyze all of the kids. The kids who didn't pass or refused to take the test were not allowed to go to the dance and were threatened with citations or not being able to walk at their graduation. The bus driver had no right to do this. None of the kids were out of control or in need of medical attention. The bus was nice. That's it. If your want your group to have an awful time, then use this bus service. read more

Bought a tour ticket via Groupon. Made reservations. We show up with 4 month old daughter and visiting mother-in-law in tow. It's raining. The contact is nowhere to be seen. We call. They've moved the pickup location, due to a charity walk. They really could've called us about that, but ok since the location is only a few blocks away. It's raining. We walk to the new location. We wait ... for half an hour. There's nowhere to stand inside without possibly missing the bus. It's raining and we're getting soaked. We have a 4 month old infant. We call. "The bus is on it's way." They have our phone number. We made reservations. It's raining. We finally go inside a restaurant to warm up with coffee. I periodically check outside to see if it's arrived. It's been over an hour. We're drenched and exhausted. We give up. They didn't even try to call us to manage our disappointment. Horrible, horrible. read more

We got the groupon for the night tour and were told to wait at the Reagan Building at 7pm....a smaller tour bus shows up at 6:55 and the group of folks waiting hop on and so do we....the driver doesn't ask us for our ticket which turns out to be a bad omen....as the bus goes further and further from the Capitol we start getting an uneasy feeling and then we get to the Gaylord hotel. Turns out there's four of us on there who got on the wrong bus. We ask the driver and he says "your on the wrong bus, you should have asked me." Well, when we've been told there's a Chariots for Hire bus picking you up at 7pm and one shows up at 7pm.....there's room for confusion....I call the reservations number and she tells me that he will take us back and they will tell the night tour bus to go pick us up at the Reagan center. We get to the Reagan Center around 8:10 and it starts to rain....hard.....like thunderstorm hard (wish we got this rain in California). Around 8:30, the driver says I'm leaving and we get out in a middle of a storm....by 8:40 no bus has come back and we got our wet asses a lyft (thank you lyft!). I can't tell you if the tour is good but be warned.....ask the driver if you're on the right bus.....I was excited about the groupon but now I wish I would have paid more for better service. read more

I am sorry to say how dissappointed I was. The vehicle was old and beat up. The driver was late and not apologetic. We hired this company because we were on a budget and their prices were good. We were so sorry. We were late for the wedding and we were embarrassed by the condition of the bus. The bathroom had an odor and the seats were ripped. We had one passenger that needed the handicap lift and it did not work. We had to pick up my friend's uncle and carry him onto the bus. When we were on the road the driver did not know where he was going and we were late! Not happy! When we called to complain we were offered 10 per cent off the bill. Are you kidding? Can't believe we were charged anything for the horrible service. I have asked around and many people experienced the same bad service. read more

I used chariots for hire to surprise my sister for her birthday. We bought a limo to take us to our venue and a party bus to bring us back... I was on a low budget so I liked that they had reasonably priced vehicles and that they worked with me to help me get the cheapest possible rates I could. That being said, even though I was paying for their cheapest vehicles, I was still expecting better quality than what I got. Their cheapest 10 passenger limo is the 2002 Lincoln, which is also the oldest. I knew that the vehicle was going to be old, but I was still surprised when I saw the condition it was in. The fact that it was old was VERY APPARENT. The outside of the white vehicle was all scratched up everywhere and looked run down. This is excusable, however, since the inside is more important to me than the outside. That's why I was further disappointed to find that, on the inside, the privacy window was broken and couldn't close. Luckily, my friends and I didn't care much for privacy since we weren't planning on discussing anything too intimate anyway. Plus our driver was really nice and made us feel very comfortable. He was kind and accommodating and was probably the best part about the service. Fast forward to later that evening, and our driver picks our group up in the party bus. The bus was a bit smaller than I expected, considering it's supposed to hold like 22 people, but I can't imagine how 22 people could possibly fit in that bus without sitting practically on top of each other... Luckily for us, we were only 8 people so we had plenty of room and were very comfortable. I was disappointed, however, to be informed by our driver that the headphone jack, which would allow us to plug in our own music, was not working. A broken headphone jack left 2 other methods of playing music: the radio or the CD player. The radio doesn't allow you the freedom to choose your songs, plus we'd be interrupted by commercials and DJ chatter. As for CDs, obviously no one carries them around anymore. FORTUNATELY, I had requested that one of my friends bring 2 CDs of our favorite hits with her just in case, which she did. Crisis avoided. Lastly, you may wonder why, being only 8 people, we would get the 22 passenger bus instead of the "new" and significantly cheaper 10 passenger? Which leads me to my next major complaint: I actually DID book the 10 passenger (which btw the website claims is their NEWEST vehicle). The day before our reservations, however, I got a phone call to supposedly "confirm" our reservations, and was then told that the bus I paid for has broken down and is no longer available. The man then tried to get me to switch my reservation to one of their fancy jeep or hummer limos that are roughly within the same price range as the party bus I was renting. Needless to say, I was very upset by this. I kindly explained to him that the whole POINT was that we had wanted a party bus, NOT a limo. We had already been in a limo that morning and didn't want another limo. I asked if they could just give us another party bus instead, but he said that they couldn't do that without charging me extra since the bigger buses are much more expensive. I was boggled by this and told them that it wasn't MY fault that their bus broke down, and though I understood their concerns I didn't find it fair to have to pay the same price for a vehicle I didn't even want. When I asked if I would be at all compensated for this major inconvenience, he asked me what kind of compensation I expected exactly, as if it was MY job to tell HIM what he's supposed to do. Anyway, the conversation went on and it wasn't until I was practically in tears and wanting to cancel my reservations entirely that he finally agreed to upgrade me to a larger party bus at no additional cost. I was extremely relieved to know that our day was not going to be entirely ruined. BOTTOM LINE: CforH wasn't absolutely terrible. Our driver was great and we had a wonderful time. Most of us had never been in a limo and/or a party bus before, so our expectations were pretty low anyway. Unlike other yelpers, at least our vehicles showed up on time. Due to the many inconveniences, however, I would hesitate to ever use their services again. MY RECOMMENDATION: If you're just looking for something affordable and are willing to sacrifice quality and overlook the added risk factor of having things go wrong with their old, broken, run-down vehicles, then CforH may not be a bad choice for you... HOWEVER, if you are thinking of booking them for a very important event, like a wedding or otherwise, then I would tell you to shop elsewhere. It's better to pay more for better quality AND reliability. P.s. We were also later charged extra for going over time, even though it was due to an unforeseeable traffic situation that was hardly our fault. I didn't feel like arguing with them again, however, so I just let it go. read more