I booked a limo bus from CforH a full year in advance of my October wedding. We have a three hour gap between the cermoney and reception and wanted to make sure our wedding party was comfortable while we drove around DC taking photos so we made sure to book a limo bus with party seating, a bathroom and more then enough room for the 18 guests on board. Less then 24 hours before the bus was set to pick us up I got a message on my phone saying that our bus was no longer avalible. After calling CforH back their "Solution" was to give us a small bus, with regualr row seating and no bathroom. When I told them we had booked a year in advance, specificlly because we did not want row seating and no bathroom, and asked if they could give us one of their other larger buses with party seats - we were willing the higher price. Their only response was - "Sorry, it's homecoming season and we would have to cancel somone elese's reservation in order to do that". So, because of this I got to spend the day before my wedding with my bride in teard frantically calling every limo and bus company in DC looking for a replacment. Thanksfully we were able to find a replacment bus with the correct seating. Would not use again! read more

The worst. I made a reservation for a few weeks out over the phone. Less than 24 hours later, I had to cancel. They refused to refund the 25% deposit we put down, which makes absolutely no sense. I could understand if we cancelled the day before our reservation or something, but they have plenty of time to rebook that day. Also, when I emailed them my cancellation, no one even bothered to respond to confirm that my reservation had been cancelled. Shady business practices....there are so many other more reputable companies in this area, I suggest you look elsewhere. read more

We used Chariots for Hire while in DC and the service was spectacular and very professional. Reservations were made easily online and they were prompt in pick up. I'd use them again if ever in the D.C area and need transportation to or from the airport. read more

Chariots For Hire provided the shuttle service from the Gaylord National to DC for $20 roundtrip. This sounded like a great deal, but little did I know that the shuttle did not adhere to the timetable it set out, nor did it drop me off in the place where it said it would. The shuttle was at least 30 minutes late, and I was expected it to stop at the Old Post Office. Instead, it picked up a whole busload of teenagers and the driver proceeded to joke around with the kids and complete drove by the Old Post Office, even after I had told him I was expecting to get off there. I reminded him as he drove past the stop, and then he dropped me off a random spot nearby. Thankfully, I was picked up at the correct place, earlier than expected (so it's a good thing I arrived at the stop 20 minutes early). Not reliable and quite disappointing. read more

transporting teenagers is stressful enough, so when planning an all-day outing for 20 of them, i went with CFH b/c of their well-known/-regarded name. i'd heard about CFH from friends and on the radio (and of course, yelp!), and of all the places i researched, they had the most thorough, informative website complete with pictures of all vehicles in their fleet and pricing for same. i'd also received a referral to a contact @ CFG, so i thought that'd make the whole thing easier. unfortunately, when i went directly to the contact @ CFH i'd been referred to, i was not impressed with the response nor service, and almost went with another outfit. there would be 3- and 4-day gaps in email response time from the POC, and when she did respond, it'd be with suggestions of vehicles that did not fit the parameters i'd provided in my estimate requests. (example: i'd say i need an vehicle for max 25 ppl, absolutely NO POLE vehicles - i was transporting kids after all - and i'd get a response w/ 3 vehicles that were for 35, 38 or 57 ppl, and two had poles.) i actually got so frustrated at one point that i made a reservation with another outfit (family first transportation), but there were some issues with that that made me so nervous i went back to CFH. on my return to CFH, i skipped the POC i'd been previously referred to and called the number on the website. much, MUCH better service. so much so, that i made a reservation on the spot. the representative on the phone was friendly, helpful, and provided clear contract and cost breakdown for me. the email confirmation and receipt for the required deposit i'd given even popped up in my email before we hung up from the phone. the documentation was thorough and easy to understand, which i appreciated immensly. 2 days prior to the scheduled trip date, they called to re-confirm the details, gave me the name and number of our driver, and we were all set. i felt very comfortable with the set-up. trip-day went smoothly for the most part. our driver arrived about 5 minutes late, but it wasn't a huge deal. from all the good i'd heard about CFH, i expected them to be the type of org that'd be sitting outside 10 minutes early, but it was okay. our driver was not the one i'd been told we'd have, but he was fine. a nice, quiet, mild-mannered man. the vehicle (a mini-bus) was clean and comfortable. the ride up was good. the ride back was mostly good too, though there were a few times i felt the driver was going a little too fast for the type of road (windy, single-lane, backroad w/ some bumps even cars should slow down for). it wasn't reckless driving or anything like that, but for a bus [and us as the riders] it was uncomfortable and somewhat jarring at times. i guess maybe he was anxious to get home after a long road trip and 14+ hour day. overall, i was pleased with the service and would use CFH again for a special occasion. their prices range from reasonable [& comparable to other transportation services in the area] to extravagant, depending on what vehicle and type of service you go with. of note is that they require a non-refundable 25% deposit for services, and there is a 48-hour cancellation policy (meaning the remainder of the cost of your reservation is due 48-hours prior to your trip date and also becomes non-refundable at that time). read more

We use chariots For Hire this weekend to go to Gold Cup. Couldn't ask for a cleaner car better experience in a easier way to travel. I driver Arthur was awesome. I recommend them, and we'll be using them again. read more

Over the weekend, I visited a couple vineyards in Leesburg with about 15 friends to celebrate my roommate's birthday. The girl who hosted this event rented a limo van through Chariots for Hire, just so we wouldn't have to worry about finding a designated driver. Most of us live in Arlington or DC. The limo driver met us all at the Reston Town Center. I guess this was the best place to meet in the middle of the vineyards and home. Our driver, Bruce, was extremely nice. We were able to drink and eat on the bus without any issues or worries. I don't know the details of the reservation process, since someone else in the group took care of it. I think I had to donate $20 for my share. But, I can tell it probably went smoothly. I highly recommend Chariots for Hire if you plans with a big group of people, which involve drinking and traveling. read more

We used Chariots for Hire and had the worst experience. They sent a seriously damaged and broken "Party Bus" with broken shock absorbers. We had several people seriously injured. This company totally ignored us and their insurance company would not respond. Please do not use this criminal company. You will regret it. read more

Amazing, Amazing service!!!! Top notch limo service!! We reserved the 20 passenger Tahoe and well worth the money! Our drivers name was Mamady, very professional!! Amazing driver, we reserved it for my daughters sweet 16 party, my daughter and her friends had an amazing time! Mamady has won us over! This will be the only limo service we ever use! A++++! Thank you Chariots For Hire for the amazing service!! read more

Right on time. Good locations. No trying to hail a cab or wait for an uber necessary. This is a group service but with personal style. We really enjoyed using them. read more

I went on a wine tour with 14 friends, coworkers and significant others. Our driver Robert was very courteous, passing out business cards etc. This being the 1st time taking a wine tour trip I figured everything would go great. Sigh, but they didn't. We scheduled 3 wine stops after being told that from our location that should be fine with the 7 hour rental time. Spot one: Our driver gets lost, goes up and down random driveways, and stops in the middle of streets to ask for directions, to where finally I had to call the 1st vineyard to ask for directions on how to get there. The sad part is, there is a HUGE!!! Sign on the main street stating the vineyard and arrows to follow. That being the case we were 15/20 minutes late for our tasting. Spot two: After arriving at spot one late we rush our wine tasting so that we can be at spot 2 on time, a spot that is only 10 minutes away. Before getting in the limo I confirm which spot we are going to. E.G., "the next spot is XYZ right? We're going to XZY next." Alas, our driver takes us to our 3rd spot instead causing us to have to wait additional 15 /20 minutes before they can accommodate us. Spot three: Same story. Due to being early/late to spot 2 have to wait to been seen at spot three. Finally the day is done. He drops off the first bunch at their pick up location and then is off to drive us home. Half way there says he needs to stop for gas (okay) and states that "I'm doing you guys a favor. Normally I make the customers pay for their gas." DON'T FALL FOR THIS! IT WAS HIS WAY OF MAKING SURE HE GOT A TIP. They have company credit cards. After all is said and done we are now an hour and 9 minutes over our 7 hour rental. I call that same night explaining our situation and the lady I spoke to was very nice. She took my information, stated that someone in billing would contact me on Monday and I wouldn't be charged for it. LIES!! I call on Monday just to confirm that I wouldn't be charged and am told that everything is taken care of and not to worry. That night I get a bill for going an hour and a half OVER! I call the next morning and THANK YOU LORD! Speak with the boss. I explain my situation and he states that there is nothing he can do and that no one should have told me otherwise. He finally relents and states that he'll charge only 1/2 of the bill but continues in the next breath that the longer that we talk the more inclined he is to not adjust the bill at all! Such an ass. Will NOT! Be using this service again and plan to post on all available media options. If the bill had just been adjusted the whole thing wouldn't have been so bad and would have used their services in the future but with just a different driver. read more

We hired them for our wedding and they did their best to ruin it. This was the worst experience I could have imagined. First the driver showed up late for pick up. On the way to our venue the driver ignored a sign which said no buses or trucks on the road. The bus then got stuck on a bad turn and would have probably gone into the ravine. One of my guests had to get off of the bus and direct him. He then missed the turn to the venue again. All of this caused my ceremony to be more than 30 minutes late to start. They offered to take one hour of service time off the bill after costing me thousands of dollars worth of lost time at my wedding. The manager told me he would look into it and I didn't hear anything back from them. I wish I could put zero stars. read more

I'll keep this short and sweet: Chariots For Hire provided us with outstanding service on New Year's Eve. Our driver Moustapha was the perfect gentleman. He was prompt and courteous, and took care of us all throughout the night. The interior of the Cadillac Escalade limousine was gorgeous, had more than ample cooler space to keep champagne chilled for 16 people. We would definitely use this company again. Limo-specific info to follow for the Cadillac Escalade 16-18 person limo: the only negative thing we would note (but that we were aware of beforehand) was that the sound system does not have an iPod hook-up. We planned ahead an made mix CDs, and it was awesome. Also, the web site says the vehicle seats 16-18 people. If it is winter time, and your guests drink a lot, and all you are going to do is drive around while drinking and limo dancing, plan on only bringing 16 people - the rear of the vehicle will be stuffed with coats and back-up booze! We didn't figure out until the end of the night that there is storage behind the rear seat, and if we had been 18 people as planned, it would have been a very tight fit. If you are merely transporting people from one place to another, you could easily fit 18. Since we were using the vehicle as a mobile party, it was very cozy. No complaints though, just plan around it. read more

Went on a Chariots for Hire Monuments at night tour from the Gaylord in National Harbor! It was awesome! David was our guide and T was our driver! David was knowledgable and knew a lot of history! T was a professional driver! I highly recommend this tour! read more

We used Chariots for Hire for a birthday wine tour (there were about 20 of us) of the Leesburg area. They were great to work with. Our driver was Kelvin and I would highly, highly recommend him! Not only was he nice, but he was an excellent driver. We were using one of the mini-buses, and we had picked 2 wineries that were REALLY off the beaten path- I had never visited them before, so I didn't know how far back they were. But through teeny tiny bumpy dirt roads, Kelvin got that bus to the wineries safely and I would definitely call him again for another wine tour! All of our friends (about 20 of them) kept commenting on how impressed they were. read more

Great company. Very friendly, prices are very fair and their chauffeurs and vehicles are top of the line. I've had nothing but great experiences with Chariots for Hire, and would recommend them to anyone! read more

We had a great experience with chariots for hire. As a group of out of town era, their site was easy to fine and navigate. Last minute, a few more people wanted to join our wine tour and the customer service team was very accommodating. They were able to get us a larger bus with less than 24 hours notice! The bus arrived early and Steve was very friendly and easy going with the loud group in the back. Plus he got us safely from point A to B which is all that matters! We were a little sad that the bus didn't come with speakers to play our music, but nonetheless, it was clean and spacious for our large group. If we are ever back in the area, we will definitely use again and will always recommend to friends! read more

Having had many memorable experience aboard Chariots for Hire buses over the past 3 years (4 birthday blackout buses and counting), it felt high time to write a review. When booking last month, the owner convinced us to book another bus than we preferred (a slightly less desirable one), promising us that we would be upgraded for free if the larger bus remained unbooked. Fast forward to the day of party -- we called to confirm that we'd still get the free upgrade. Two very heated phone conversations later, they were renegging on their promise (saying we'd have to pay more to get the nicer bus) and we were pretty upset. I was all set to hit them up with an angry review, but later that night they came through and relented. We got the bigger bus and had a fantastic night. As a result, I will likely use them again for an upcoming bachelorette party. Moral of the story: Great limo buses, fantastic drivers... just make sure you get all promises in writing beforehand... read more

Best service in the area! Always on time with a clean car and a friendly driver. Keep up the good work!

Chariots for Hire were used for our wedding transportation for guests to and from our wedding at Bluemont Vineyard. I commend their efforts, as they had to navigate huge 50+ passenger buses through the narrow and crowded country roads on a perfect fall day where many people were driving to pumpkin patches and apple orchards. While this did cause some delays to the shuttle schedule, none of that impacted the rest of the day. At the end of the night there was a hiccup when the shuttle drivers did not check in with our coordinator to make sure every had boarded the shuttles, and they subsequently left my husband and I (the bride and the groom!) behind. Thankfully we had family members sticking around who drove that could take us back to the hotel, but that was a funny end to our night. read more

Had the Chariots for hire for a wedding event in June. They were reasonably priced and the service was pretty efficient. They transported our guests from the church to the hotel and everyone said that the trip was enjoyable and it was efficient. No complaints here. read more

Never taking it again for a trip on highway. Felt like I was in the back of a pickup truck.

What a horrible experience. I signed up to go with a group of friends on a limo wine tour. We were late to our first vineyard because our driver got lost and actually waved down a car to ask for directions. I called the owner later and he told me he didn't belive me since this driver "always knows where he is going in that area." Then we missed our wine tasting slot at the second vineyard because the driver went to the third spot first by accident. The list goes on. Because of this we went over our time by 1.5 hours and had to pay for it! I talked with the manager and he refused to give us a full credit for the 1.5 hours. In fact he said that people who go on wine tours get too happy and end up staying too long at vineyards. I resented that he did not apologize and blamed me for the company's incompetence. Never again. read more

we used chariots for hire for a few birthday celebrations (20+ people) and they always make the day/night extra special. the drivers are professional and don't care about the loud music. at times the cars have some previous party/prom momentos but overall a good limo service in dc area. read more

Over this past weekend I ran a bachelor party from Washington, D.C. to the Eastern Shore. In all there were 25 of us who needed transportation. I spoke with a co-owner (Nick) directly. I explained to him that I did not need anything huge but definitely needed a bathroom on the bus. He looked into a couple of options and presented each to me with their respective costs. This was huge as I didn't have a clue. After deciding on the bus, everything was smooth from there. The contract came via email, a confirmation later followed. The day before the event, a young woman called me and again confirmed everything. The day of the event went as planned, and the driver (Mendy (sp?) was great. We even included him in the BBQ midday. I would use them again in a heartbeat. They were great. read more

Took a long weekend trip from NYC to DC for a little sight seeing, dining (Ben's Chili Bowl was everything I had dreamed!) and to see a little band by the name of Bon Jovi :) - AWESOME concert! Met up with friends in VA the afternoon of the concert - about 16 of us. We were picked up by Chariots for Hire right on time - I can't recall the type of car/limo but it was BIG and spacious enough for all 16 of us. Travelling in the limo was half the fun (music, booze, DVD, plenty of seating....what else could you ask for?!) The driver was very friendly and accomodating and made it to DC in good time (concert was at the Verizon Center). Fantastic experience - would definitely recommend for anyone who is looking to travel with a large group in style! read more

I went with Chariots For Hire for my birthday and they were great, very professional and the price wasn't too bad either. Our driver Terry was amazing!!! I'll be using them in the future again for sure. read more

I wanted so badly for Chariots for Hire to work about, but they were the most disappointing vendor we worked with for our wedding Despite a clear order and schedule coordinated with the company, the day of was a mess. One of the buses was late picking up guests. We were given a larger bus in place of one of the buses, when there was a very good reason for ordering small buses - the bridge was too small for a large bus! As a result, the large bus was unable to cross the bridge, and our guests had to get out and walk to the venue. This delayed our event by almost 20 minutes. On top of that, the bus had no working A/C on a 95 degree DC summer day. To top it all off, the drivers were rude and unhelpful when our planner asked for their help to problem solve. After submitting our complaints with Chariots post-wedding, it took almost 2 months for a resolution and did not offer a fair refund. When dealing with such special event like a wedding, you would hope that a company would follow through on the exact order, and have top-notch customer service. This was not the case with Chariots for Hire. I would recommend looking elsewhere for your day-of transportation needs. read more

Bottom line - Chariots' tour was enjoyable, but their business practices are not acceptable - and a customer can get burned and then disregarded. After Chariots cancelled a tour for which we had tickets without notice, though they had home phone and cell numbers and email info, they failed to ever phone us or to respond to phone calls. The following day after four calls we finally did get our tickets validated for another evening tour. Their lack of regard for the customer, and their phone practices were most frustrating. Later we wrote them requesting reimbursement for one of our two evenings taxi expenses. Receiving no response we registered our dissatisfaction with the DC Better Business Bureau. The letter the BBB received from a Chariots principal in response was "in error" in all regards, stating: - tour cancelled due to mechanical difficulty (though a driver stated this was due to low bookings, which made sense as we were the only ones at the pick up point) - claiming they had phoned us regarding the cancellation and for refund and apology - stating tour cancellation policy was in our materials (Was not on tickets or accompanying materials.) We chose this more expensive tour due to the on-board guide. In our experience the tour staff were all delightful - their firm not reliable. read more

If I could go lower then one star I would .... I gave chariots for hire a chance on Halloween... We rented a party bus to go from montgomery county to Baltimore for 30 people .... The bus showed up on time, cool good start ... Everyone's having a great time , then we break down on i95 ... For nearly 2 hours , being told another bus to transfer us is coming every 15 minutes .... By time we actually got on a bus that we couldn't even continue to party on we finally showed up at the wrong destination in Baltimore an hour before the clubs closed ... Awesome. Thanks chariots!! I recommend RSTQ or maybe East Coast limousine read more

Is there a way to assign no stars? Hired a Hummer Limo to take eight friends to the wineries. Here are things that went wrong... 1) Driver 10 min late and still preparing the limo and himself. 2) AC was very inadequate. We had to have the windows open the whole trip, with every car passing by googling at us, plus messed up hair. 3) Part of the inside panelling was missing, which exposed the guts of the vehicle. In fact, the vehicle was very worn. 4) Pulling into a winery, the driver could not take the sharp turn, and almost hit another vehicle coming from the opposite direction. 5) I was not told about the 20% service charge when I booked. In fact, I was provided the gratuity guidelines. I handed the driver gratuity, and same evening received an email with an additional charge for 20%. Never use these guys. Awful! Worst of all, I paid top dollars, and looked like I was skimping in front of my friends. read more

Recently my friend and I attended a convention at the Gaylord National Harbor Hotel. While there we booked a tour with Chariots for hire. After discussing with the agent Chariots had at our hotel, we decided that we would take the 3 hour Heritage Tour. It was a rainy day and thought we could hop on and off the shuttle and see the sight's listed in the tour. We wore open toed shoes and didn't even take jackets since we thought most of our time would be spent inside the shuttle. The agent said nothing to the contrary. Neither did their printed information about the tour. Our first stop was the post office (not listed on the brochure) where we spent time driving around and around looking for our tour guide. He was finally located and off we went to the Pentagon and the 911 memorial. Our shuttle stopped on the side of a parking lot and we were told that we would have to walk to the memorial. The driver loaned us his umbrella since it was pouring by then. We walked though a large parking lot filled with cars, under a tunnel and then through another parking lot before arriving at the memorial. Other tour buses we parked about 50 feet from the memorial. Their passengers had a simple easy walk there. They we had to repeat the same walk back to the shuttle. It was clear that Chariots for Hire did not have the necessary credentialing or permissions to take us right to the memorial itself We finally arrived at Arlington, and were told by the guide that we could take a shuttle to the Tomb of the unknown Solider. After purchasing our tickets (another $17.00) we went out to get on the shuttle there. Over 200 people were also waiting for this shuttle. Since we had the tickets we waited, finally we got on the shuttle and eventually got up to the Tomb. We attended the 4:30 pm changing of the guard. Our tour guide was there and we talked to him. We said we would see him back at the visitor's center. It had to be at least 4:45 by then. We waited for the next shuttle to take us down and it was full, so we waited for another. By the time we got down our tour bus was gone. NEVER did he say he had to leave at a certain time. I felt we were running behind because of the time spent driving around the Post Office and the long walk to the Pentagon 911 Memorial. I have carefully figured the timing and after our guide arrived at the visitor's center he could not have waited more than 25 minutes for us. I realize the timing was off, but again if he had given us a departure time we would not have waited for the shuttle but would have walked down. When we called the tour company back at the hotel they said we had abandoned the tour. We spent 15 minutes searching for the shuttle before finally calling. They didn't even offer an apology only that it was our fault. We found a taxi eventually and got back to the hotel. The hotel was gracious enough to reimburse us for the taxi. ($35.00) When I called Chariots for Hire I ran into the worse customer service ever. I was told that the tour guide waited 45 minutes and then had to leave us since the other passengers were irate by then. This wasa flat out lie, but I expected nothing more from Chariots for hire. Repeted call and emails were never answered. Talk about POOR customer service. I have used other tour buses in the past when staying at the Omni Hotel, and have enjoyed every minute of the tour. If we had known this was a tour that required so much walking we would have chosen another tour, or at least worn our tennis shoes, grabbed a jacket and an umbrella. t I feel like your whole operation is below par with other tour companies in Washington DC. Think twice before using this company!!! read more

Our friend surprised us with a party bus to the MGM for Friendsgiving. Upon getting on the bus it looked clean and the driver actually arrived early. What seemed to be a good experience quickly turned bad. As we tried to connect our devices to the Bluetooth system nothing would work. We tried everything to get the sound system to play the music. The driver didn't have an Aux cord, which was inconvenient. We stopped at 3 stores looking for an Aux cord. After finally getting one, that didn't work either. For the amount of money spent on the party bus, listening to the radio is not expectable. We could have drove our selves for that. To add insult to injury even the radio would cut off, forcing us to sit in silence. Management was unwilling to do anything to accommodate our inconvenience and even laughed when we called to see if the bus could be switched out. It's safe to say that none of us will ever use this company again! read more

I cannot commend this company enough! We used a 56 passenger bus to get us to and from the Women's March on D.C. and they were fantastic! Adil was our driver and he took excellent care of us. Just the best! read more

I can't tell you how happy I was with Chariots for Hire. We booked this service for our wedding and we were on a very tight budget. Chariots for hire had the best rates. We ended up booking their oldest limo (and cheapest) for 3 hours and I was so happy with what we got. The inside of the limo was very updated and nice. Even though it was the oldest limo in their fleet, it didn't seem like it. Our driver was great and on time and we even ran a little bit over and we weren't charged for it. I highly recommend this company! read more

Last weekend I walked the DC 3-Day for the Cure. Komen used Chariots for Hire for some of the buses. One of the drivers, Corey, was incredible. He was almost overwhelmingly enthusiastic. He cheered us on wherever he saw us. I'm suprised he still had a voice by the end of the weekend. What a great guy. He was there as a driver, and had no obligation to be our cheerleader. He went above and beyond. Thanks for keeping us smiling for 60 miles Corey. read more

We hired the company for my sister's wedding, the driver never spoke to us. We got to the ceremony fine, but then when we were ready to leave he was no where to be seen. We called him and apparently he was somewhere else doing who knows what. He then took over an hour to get back to us, even though he assured us that he would be back in five minutes. We called and called and apparently the remote for the car malfunctioned, but isnt there a regular metal key? Why did it take over an hour to get back to us? When he finally did come back to pick us up, he was over an hour late and did not apologize. He then took the most scenic roundabout way to get us to the reception. He turned our 30 minute drive into another hour of driving, We were 2 hours late and he never spoke one word to us, never apologized 500 dollars of ice sculptures were melted and gone, our food was cold, and our reception was essentially ruin, all of our plans for my sister's perfect day were ruined and we didnt even get an apology from the driver. We called to complain and were met with rude and disdainful people on the phone that refused to show any remorse and refused to make up for their mistake. Thanks Chariots for Hire for ruining my sister's wedding!! NEVER USE THIS COMPANY! read more

My Husband and I use CFH for any and all of our transportation needs. They're our go to company for wine tours, brewery tours, concerts, and special occasions. They have always been on time, the cars have been stocked and clean, and the drivers have been wonderful. We always have a great experience with them, but one time stands out. My friends and I used CFH for a bachelorette party wine tour, and it just so happened to blizzard that day. The driver got us from DC to Loudon County and back safely in a snowstorm without a complaint. You are always in great hands with this company!! read more

We had a bad experience with Chariots For Hire. Each year we take a limo to see Christmas lights, and has become a family tradition. But this year we only got to do one stop because of the crowds. So we left early to make it back on time and their was a terrible accident, so we were caught in traffic. Our driver assured us, he would explain and we would not be charged any additional time. But we did get charged and when I called he office they said we will get back to you today. No one called us back. Then a few days later, I called the driver and he said he would contact the office to get back to us. No response again. So I call office again and they said someone will call you right back. No one contacts us and no refund for the additional charge was made. Terrible customer service. Told us we would not be charged and don't worry and then they charge us. Would never recommend them to anyone. You don't treat customers like that. read more

Several weeks ago we booked a large bus with Chariots For Hire for a concert at Jiffy Lube Live. A deposit of $225 was required. As the concert approached, it was apparent that we didn't need such a large bus so we contacted Chariots For Hire and asked if we could reserve a smaller bus. After some negotiation, the salesperson agreed to cancel our reservation and booked us into a smaller bus. We received emails confirming both the cancellation and the new reservation for the smaller bus. Well, on the day of the concert, the 12 of us were left stranded when the bus never showed up. We immediately contacted the company and were told that our reservation was canceled. Full disclosure, they offered to try to send another bus, but they were already 30 minutes late and another bus would not have not have arrived in time to get to the concert. Despite our pleas, Chariots For Hire has refused to refund our deposit, claiming that we canceled the second reservation. We shared the email reservation confirmation clearly showing the new reservation; however, they claim that we canceled a second time. This is simply a lie. Note again that we received an email confirmation of our first cancellation. We never received an email confirming the alleged second cancellation and they have no record of ever sending a second cancellation confirmation. According to the email response from Chris at Chariots for Hire, "there is no evidence one way or the other so what do you want to do." Are you kidding me? I repeat, we have an email from Chariots For Hire confirming our reservation (See below). They never showed up. Basically, they f'd up and refuse to refund our deposit. Moreover, of the multiple people we've spoken to at Chariots for Hire about this issue, NOT ONE HAS OFFERED AN APOLOGY. I should also mention that we are repeat customers. Who conducts business this way? I'll be doing business elsewhere in the future. read more