Horrible service! When you call, expect to be put place on hold before you can even say yes to "can…read moreyou please hold". And don't even try to call within 10mins before lunch or closing, because you will be put on hold, and left there. The office is a joke, and I am so glad to be leaving!

My parents are patients of Dr. Vicini for many years. I have been after them for all those years to…read moreleave his office. However, anyone with parents will know they do not like change. But if I could do one thing is help someone stay away from this office. This office is the worse I have had the displeasure of dealing with. They do not care about their patients or their family members. If you are seeking pills this office will treat everything with a pill. I am hoping that my parents will break down and finally leave this doctor office. Stay away at all cost

They've started using an "AI assistant" to take phone calls and it is an abysmal experience. I…read morecan't get through to an actual human being and nobody calls me back. The useless AI just says it will take a message but I'm convinced that no one is actually listening to any of the messages.

Well run practice group of competent medical professionals and helpful support staff…read more Primary care is facing a crisis. Primary care docs only get paid for about 40% of what they spend time doing. The reimbursement rates for what primary care docs do get paid for are significantly lower than they are for specialists. The economics virtually demand primary care docs sprint through their day seeing as many patients as possible, dedicating as few minutes to each as they can get away with. These structural problems, and other concerns, mean the country is facing a primary care doc shortage of 50,000 practitioners over the next decade. But here in Massachusetts, primary care in has been in crisis for years. If you're reading this review looking for a new primary care doc, you probably already knew that. Pros: Millview Medical, which is a Steward health care affiliated practice group under the direction of Christopher Joncas, MD, employs a small army of support staff to let the doctors do what they are there to do - practice medicine. The staff are generally kind, responsive, and competent. And while that should be the standard, it is, in actual fact, extraordinarily rare. The docs with whom I've interacted all have provided medically indicated and appropriate care - and if that sounds like damning with faint praise - it's not - competence is what I value above all else in a physician. Cons: I'd like to see them adopt the kind of patient portal other health care systems have (Partners has patient gateway, Caregroup has patient site) which allow patients to have access to all of their health records and securely electronic message providers. That is a massive capital expenditure and will, undoubtedly, have to come from Steward - hopefully meaningful use will spur them on to it.

Just left her for another PCP, when she can't diagnose me correctly and I have to go to the ER for…read moreproper treatment that is a problem. I wasn't happy when she "skewed" my bloodwork data with a formula for an "average smoker" which I was not, causing my cholesterol levels to go up and then she tries to push a statin med on me which my body did not require! The last straw was her inability to diagnose a skin infection after I was strung by a bee. The woman left me in pain calling it neuropathy trying to get me on Gabapentin! I had to go to the ER for proper treatment! I am a smart, educated woman, I know what is wrong with me, and funny once I got on an antibiotic......I got better!! She does not listen to the patient, she has HER notion in her head and doesn't go beyond what she feels, doesn't matter what we say. Had I not gone and gotten on an antibiotic God only knows how far the infection would have gone. And it is on my head, near my eye I might add. I cannot continue to see a Dr I feel is not treating me correctly, and I feel I know more about my problem than she does.

From the owner: Dr. Prajeena Mainali is a graduate of the University of Virginia, studying Advance Biomedical…read moreSciences at Georgetown/George Mason University. She received her Doctor of Osteopathic Medicine from the Edward Via College of Osteopathic Medicine (VCOM) in Blacksburg, Virginia and completed her Family Medicine Residency at the University of Louisville. She is Board-certified in Family Medicine. Dr. Mainali served as President of the University of Virginia Chapter of the Nepalese Student Association as an undergraduate. She is currently a member of the American Academy of Family Physicians, the American Osteopathic Association, and the American Medical Women's Association, serving as President of the VCOM Chapter during her medical training. Dr. Mainali has participated in international medical missions, has volunteered and taught in community free clinics, and has contributed to the medical literature.

My PA is excellent but office staff and communication are horrid. Feel I need to change because…read morewithout good communication it doesnt work. Ibe called and never received a call back at times. They dont like to talk on the phone and I heard they are getting AI for that soon. Cant run a business and care for patients by not communicating. BAD!!

i wish i can give a helf of one star…read more.. this place really sucks i've been going here for 20years since they were on county st. always had the same dr. mecedo now they say shes not my dr . that i have to fill out some stupid kind of form .. they can take that form and shuv it.. they gave me a dr. thats never there lol .. asked for the ceo number they won't give it why ...

My husband and I and our granddaughter had an appointment on Tuesday morning for COVID19 tests. The…read morestaff administering the tests, along with a security guard who was present, were extremely helpful and professional. A positive attitude, such as they exhibited, goes a long way. Thank you very much. Marie G.

Caring primary care providers and other services under one roof. There's a mix of patients here;…read moresome (like me) are in active recovery, some are here just for regular primary care. They take MassHealth and all those insurances under the Health Connector. I have a PCP here (she's a Nurse Practitioner -- there are a lot of NPs and a couple of MDs), see a psych provider here, see a cardiologist here, and have been to the Nutritionist here. I'm in the Suboxone program and go to group meeting here. Everyone is kind, straight-talking, and it's a non-judgmental zone as there are all kinds of folks here from every walk of life. NO one -- from my PCP to the other docs to my counselors - looks down on me here, talks down to me, or makes me feel like an addict. The care is good, and the staff are "real". I get called for outside quickly. It feels like family here. Even the folks that work here seem to like each other, and down-to-earth, and obviously like their jobs.The only fault is that their phones are good/not good and often have something screwy going on and I get transferred around a lot, but I can deal with it for the good care I get.