This business has a broken process. The employees called me over 9 times for 3 appointments, futher…read morecalled back again with out realizing they had just called me. Several text messages sent on top of that about said appts. They use high pressure conversation to push more xrays than needed. They put down other dentists by saying that most dentists miss things and they always catch what the problem is. I came to Total smiles because my dentsit doesnt do implants and Total smiles is in my network. Person helping me with a mold had one hand in my mouth holding the mold and then was looking at her cell phone , I could see her in the reflection of monitor. This place should be shut down for failing to provide a clean environment. I had my appointment, and after the procedure was done,1 noticed that ALL of the dental instruments were rusty. I further saw rust on other dental equipment. There is rust on several of the air vents in the waiting room and in the procedure rooms.This is totally unacceptable. I felt sick to my stomach after realizing that he had used these rusty tools in my mouth. I took pictures.

I didn't receive quality dental treatments. I experienced pain,and an incompetent dentist who…read moreimproperly installed an implant. Substitute dentists show up and treat patients. This is not a clinic or free service. I was billed $2000 for very poor treatment and dental work. Do not subject yourself to such awful work and treatment. I had to put a star to complete my post but they didn't even deserve the one star.

Fire the nasty front desk woman that is consistently condescending to patients and parents. As I…read moresat in the waiting room I watched it happen. Then she tried with me . Not only that but have you ever heard of a dentist office not doing dental work? So what they do is they take you in for your visit they might give you teeth cleaning and then they send you with a referral with your children to some other place to do the dental work which means they're getting paid by the county if you're using Medicaid or they're getting paid by the insurance company if you're paying with your insurance, either way, they're scamming the system . If you're gonna choose mile 32 I would definitely go to the Bon air Office ....stay away from the Midlothian Turnpike Office. when I tried to talk to them because I also went there for my own teeth as well as my children about why they were sending me to places that did not accept my insurance. The lady proceeded to snap at me and I let her have it! I told her I didn't appreciate the way she talk to people while I was in her office and I did not appreciate the way she talked to me and I gave her the big fu when she decided she wanted to try to send me to a dental office three hours from my house. At that point, she deserved everything she got. The main company had the nerve to send me a letter stating that they no longer wish to have my service too bad. They didn't realize I had already pulled all of my family members as patients! What the hell makes you think I'm gonna let you work on my children's teeth when you don't even know how to talk to adults properly let alone children!!! The only reason I'm giving it one star is because of the Bon air office is a 5 but her nasty attitude was so bad and it's causing the company to lose clientele left and right so it deserves a one

Awful. Kept trying to charge my insurance for procedures I was not getting. I needed a lot of work…read moredone so they told me if someone cancels they would call me to get me in sooner. Ok, great. Well they called me like every day which obviously isn't possible with kids and a job let alone it's painful to have that much work done back to back, so I missed one of the appointments they called and scheduled me for (even though I told them I had to find child care and I'd call back to CONFIRM) and then another because I had a procedure done the same day and didn't realize I wouldn't feel well after. So when I tried to reschedule my last appointment with them they told me it would have to be at least 6months out because I had 2 missed appointments in a 2 YEAR SPAN. insane!! OH and they referred me to get my root canals at a practice that is almost 2 HOURS AWAY. Who tf is gonna drive 2 hours for a root canal? Especially potentially needing more than one, insane!

They performed 2 gum grafts and did a wonderful job. Quick recovery time. Everyone is…read moreprofessional and knowledgeable.

Professional and extremely talented and knowledgeable. The office staff and technicians are…read morefriendly and helpful.

My daughter was in in Tuesday. She was scheduled for a tooth filling. She had an abscess, so she…read moretold them she wasn't going to have the filling done. She just wanted the abscess taken care of. They tried to make her get filling. She said no, she was already in too much pain. The dentist acknowledged the infection, but refused to do anything about it. Refused to even give her antibiotics. We spent 3 hours the next day at Med Express. That Dr. took ten seconds to tell her she needed antibiotics. I have NEVER in 59 years even heard of a Dr who refused to give antibiotics to someone with an infection.

If there was an option to leave 0 stars OR negative stars, I would…read more (This is lengthy so bare with me, or don't, i don't care lol) For starters, I don't normally leave bad reviews, or reviews in general. But after what I was told today by my sister, as a dental assistant myself, I'm completely appalled and utterly disgusted by the sales tactics and lack of empathy with patient care. My sister is 22 years old and was degraded on her teeth during her appoint this morning. She was originally told that "essentially all your teeth are dead and if not, they're going to die soon so" (which after taking a look at her X-rays myself, that's the furthest thing from the truth) My sister was then told she would need multiple root canals and even implants. Dr. Guthrie proceeds to then share with my sister that "those options are rather expensive" and "can you even afford that?" After my sister called me crying about this visit, to say I was in tears and FUMING, would be an understatement. As my sister is very clearly being completely used for a sales tactic and punching bag of the day, Dr. Guthrie proceeds to tell her "a better cost option for you would be dentures". At this point my jaw is on the floor. This whole appointment was completely unprofessional and shows that Dr. Guthrie is just money hungry. As if this visit isn't horrifying enough, all while this is going on, my sister is crying hysterically and on the verge of a panic attack, and Dr. Guthrie had absolutely NO sympathy whatsoever and even made a joke "dentures at 22? wow what do you think about that?" Well, considering she was hysterically crying the entire appointment I'd say she didn't like the idea. She's young, alone, without her parents, knows nothing about teeth and this is the way you treat a patient? This is the reason people don't go to dentists in years. All it takes is one traumatic visit like this one. If you have dental anxiety please avoid this place. Or it will give you a reason for dental anxiety. I would never let Dr. Guthrie near me or my family or anybody I even remotely liked for that matter. I have not been to this location and I never will. I called on my sisters behalf and requested her records immediately. The PSR was kind the FIRST time I called and assured me she would send me her chart along with her x rays immediately. A little more than an hour and a half goes by and I have received nothing. I then leave my own procedure to call again and ensure I get these records because there's no way in possible hell that my 22 year old sister needs dentures. When I called for the second time, the PSR was rude and seemed annoyed I was asking about something that legally, they have to give you upon request. Once I asked about the chart and x rays that had not been sent she said "I literally just sent them to you 6 minutes ago"..... Well unfortunately you told me you would send them immediately so... immediately and 2 hours later are two completely different things. After FINALLY receiving my sisters X-rays, she has healthy bone, healthy teeth and maybe a couple cavities. I got no chart, no notes, nothing else that I requested. But it didn't take much for me to realize James River Dental is nothing but a sales tactic. Do better for your patients. This was absolutely disgusting and I hope other patients aren't treated this way.

Dr. Wanda Hall is so sweet, and she listens to my questions and concerns. She takes the time to…read moretalk with me, and explains procedures in an understandable manner. Dr. Hall is an excellent dentist with a gentle touch and wonderful people skills. Her office staff is warm and friendly, which is a big plus for us anxious visitors to the dentist. I highly recommend Dr. Wanda Hall!!!

Dr. Hall & all of her staff are nothing short on wonderful. Every time I have gone all work has…read morebeen performed very thoroughly. The office and all rooms are top notch and very welcoming. I would recommend Dr. Hall over anyone else. Thanks again for the healthy smile and I will be returning soon.

This is the fast food of dentistry. Terrible follow-up care. No concern for a patient in pain. They…read moresaid just make another appointment in 2-3 weeks. Once they get your money they will ignore you.

Amazing Service!!! I went to Aspen Dental in N. Chesterfield for Teeth Whitening and was more than…read morehappy with the outcome of my teeth and how Welcoming/Friendly the staff is. Would Highly recommend this location!

Yesterday was my second visit to Dr. Tart. I had to have work done on my top front teeth. Not a fun…read moreposition, especially with little area to do the injections. I was very anxious. Dr. Tart and her assistant were wonderful. I used Nitrous Oxide and barely felt the injections. I had very little discomfort when the numbing medicine wore off. Dr. Tart's office called me that afternoon to make sure I was okay and not having any pain. Dr. Tart is very understanding and so kind. I recently moved to this area and I am so thrilled to have found such a great dentist. I won't have to find ways any longer to avoid my dental appointments.

Friendly and professional staff. Great service. No wait for appointment. My experiences are always…read morepositive. Danielle is very pleasant and nice to work with.

Went for a cap and removal of old filings. The dentist giving me the Novocain did something it was…read moreso painful! I have had pain with Novocain before this was extremely painful so much so that my arm reflexively went to push him away. So I got scolded and when I said it hurt really bad like I never have experienced before he was very blasé stating something like " oh well that means I got the money shot. Right where we want it." I don't think so I felt super uncomfortable so left without getting any of the work done. Horrible experience. Look for somewhere else.

Awesome staff. Love that they aren't afraid to use new technology for better comfort for the…read morepatient. Biodegradable toothbrush samples - neat!