Can't say enough good about James River Family Dentistry... quick story... I'm from Hawaii and we were in town visiting family. My crown popped off and I looked around for anyone on Delta Dental... I called and they set up a appointment for 45 minutes later. Just enough time to fill out easy online new patient forms... showed up and was created by the cutest most polite puppy. The receptionist was excellent and I was checked in quickly. Waited less than 10 minutes and they brought me in. Great people skills and super fast. They had been able to pull up all my records and were able to even do xrays with no stress. Very high tech. Super quick work and my crown is back on. Great prices as well. Side funny... I was wearing crocs and they pointed out that I could go over to the "sugar shack" to get a free donut... wonderfully nice and great people!!! Hope all my dental needs only happen when I vacation in Richmond. No photos , sorry read more

My daughter was in in Tuesday. She was scheduled for a tooth filling. She had an abscess, so she told them she wasn't going to have the filling done. She just wanted the abscess taken care of. They tried to make her get filling. She said no, she was already in too much pain. The dentist acknowledged the infection, but refused to do anything about it. Refused to even give her antibiotics. We spent 3 hours the next day at Med Express. That Dr. took ten seconds to tell her she needed antibiotics. I have NEVER in 59 years even heard of a Dr who refused to give antibiotics to someone with an infection. read more

If there was an option to leave 0 stars OR negative stars, I would. (This is lengthy so bare with me, or don't, i don't care lol) For starters, I don't normally leave bad reviews, or reviews in general. But after what I was told today by my sister, as a dental assistant myself, I'm completely appalled and utterly disgusted by the sales tactics and lack of empathy with patient care. My sister is 22 years old and was degraded on her teeth during her appoint this morning. She was originally told that "essentially all your teeth are dead and if not, they're going to die soon so" (which after taking a look at her X-rays myself, that's the furthest thing from the truth) My sister was then told she would need multiple root canals and even implants. Dr. Guthrie proceeds to then share with my sister that "those options are rather expensive" and "can you even afford that?" After my sister called me crying about this visit, to say I was in tears and FUMING, would be an understatement. As my sister is very clearly being completely used for a sales tactic and punching bag of the day, Dr. Guthrie proceeds to tell her "a better cost option for you would be dentures". At this point my jaw is on the floor. This whole appointment was completely unprofessional and shows that Dr. Guthrie is just money hungry. As if this visit isn't horrifying enough, all while this is going on, my sister is crying hysterically and on the verge of a panic attack, and Dr. Guthrie had absolutely NO sympathy whatsoever and even made a joke "dentures at 22? wow what do you think about that?" Well, considering she was hysterically crying the entire appointment I'd say she didn't like the idea. She's young, alone, without her parents, knows nothing about teeth and this is the way you treat a patient? This is the reason people don't go to dentists in years. All it takes is one traumatic visit like this one. If you have dental anxiety please avoid this place. Or it will give you a reason for dental anxiety. I would never let Dr. Guthrie near me or my family or anybody I even remotely liked for that matter. I have not been to this location and I never will. I called on my sisters behalf and requested her records immediately. The PSR was kind the FIRST time I called and assured me she would send me her chart along with her x rays immediately. A little more than an hour and a half goes by and I have received nothing. I then leave my own procedure to call again and ensure I get these records because there's no way in possible hell that my 22 year old sister needs dentures. When I called for the second time, the PSR was rude and seemed annoyed I was asking about something that legally, they have to give you upon request. Once I asked about the chart and x rays that had not been sent she said "I literally just sent them to you 6 minutes ago"..... Well unfortunately you told me you would send them immediately so... immediately and 2 hours later are two completely different things. After FINALLY receiving my sisters X-rays, she has healthy bone, healthy teeth and maybe a couple cavities. I got no chart, no notes, nothing else that I requested. But it didn't take much for me to realize James River Dental is nothing but a sales tactic. Do better for your patients. This was absolutely disgusting and I hope other patients aren't treated this way. read more

Dr. Guthrie and her team at James River Family Dentistry are bar none the best dentist office in Richmond. They are professional, friendly and never have I had such timely and considerate experience with a tooth appointment. Dr. Guthrie went as far as to see me same day for an issue I was having with a crown I had gotten done. Highly recommend. And their therapy dog doesn't hurt either. read more

Be aware! Companies pay people to write good reviews!! For starters, i made sure this place ran my insurance before I came to my appointment and they confirmed my insurance covered everything. At the end of my appointment, the hygienist ran something Over my teeth and told me after that the extra chloride was $40 out of pocket due immediately. I don't mind paying for service, but stuff like that should have been consulted with me first. I could have declined. Dentist told me i needed 7 cavities filled!!! I knew this was a scam. I have gotten my teeth checked faithfully every 6 months!!!! When my appointment was over, a lady sat me down and told me $150(can't remember the exact amount) was due upfront. I mentioned to her that my insurance covered everything and she said "oh I'm sorry have a nice day". A month later i received a bill for $300. When i called to explain that for the 5th time, my insurance covered everything!!! They apologized and said they would re-run my insurance and send a new bill. New bill was $0!!! I went to a new dentist 6 months later and guess what? 0 cavities detected!!!! This office really did the absolute most to get money out of my pockets. It's unethical. I felt cheated. I really don't like how this company tried everything in their power to get more money out of me. I will not be returning. I do not trust this dentistry! Beware!!!! read more

Just had my first visit with Marci, and she is fabulous! She and her sister both work in the office, and they are both adorable, friendly, and helpful. My visit was just a cleaning, but Marci identified an issue I have with teeth grinding that if I address now with a mouth guard, will not get worse over time and lead to bigger problems. Her office manager had already looked up the cost for the mouth guard with my insurance by the time we got done talking about it, and I got fitted right away, in the same visit! The office itself is clean and comfortable, and Marci's adorable dog (who is a certified therapy dog) is in the office- though you'd never know it- the place is spotless, and the dog sits quietly on the floor and doesn't make a peep. LOVE LOVE LOVE this office. Thanks for reviewing Miss I! read more

Marci and her staff are the best! They are always friendly, helpful and treat all their patients with the utmost respect and care. Not only do they answer questions and provide reasonable treatment plans, they actually do care about all their patients. Jessica, the office manager is also super helpful in getting you accurate quotes according to your insurance. I've had several things taken care of by Marci including fillings, root canals and a crown. Every visit was professional, yet friendly, informative (she tells you each step she's taking and why) and most of all, Marci is a perfectionist so if you get work done by her, you know that you are getting the best work possible. Also if you are lucky, her dog Buster will be there. :) I actually looked forward to my appointments and that's saying something since I have had such horrible experiences with other dentists. If I had not moved, I'd still be going to her. Before I moved, I gave her and her staff a cookie basket as a thank you. This is how good she and her staff are! If you are scared of dental work, GO SEE HER! She will make sure that you are well taken care of. read more

Customer service is great but if you have sudden emergency they will charge you 50 for having a emergency so basically they care more about receiving money by means necessary and to me that is bad business I will no longer use their service. read more

The staff at James River Family Dentistry is wonderful! Jessica, the office manager, always greets me with a smile as soon as I walk in. She is prompt to address my needs when billing questions or scheduling conflicts arise. The hygienist and dental assistants are charming and always make me feel relaxed and calm throughout the experience. Dr. Guthrie impresses with her dental knowledge and genuine concern for my dental care. The staff is consistently prompt, finishing my cleaning appointments in less than an hour. In the 4 years I have been going to Dr. Guthrie, I don't think I've ever had to sit in the waiting room for a scheduled cleaning. Aesthetically, the office is modern, tidy, and inviting and the cleanliness of the place is notable, from the restroom down to the dental chair. The use of modern equipment and technology is reassuring and apparent with every visit. This place doesn't feel like a production factory like other dental practices do - it feels like you are stepping into a friend's home. If you were like me and avoided going to the dentist before, I highly recommend trying out Dr. Guthrie and James River Family Dentistry. It was impossible to find a great dentist before I started coming here and this place delivers. I'm a lifer for as long as I live in Richmond! read more

I have been with Dr. Guthrie for almost 8 years. Her office always takes my work/life schedule into account when scheduling me. When I first began seeing her, Jessica took the time to schedule my appointments around my insurance benefits renewal dates to limit my out of pocket costs. Today when a filling didn't feel exactly right, Dr. Guthrie took the time to re-numb me and fix it so I wouldn't have an issue later. From the hot towels to the newest technology her team is amazing and I wouldn't go anywhere else. read more

A total crook. Fraudulently charged insurance for things they didn't do. Said I needed a whole reworking of my mouth, when all I really needed was a couple of fillings (I went to a new dentist and was told that anything else would be unnecessary). GO ELSEWHERE UNLESS U R MADE OF MONEY AND LIKE THE IDEA OF WEEKLY DENTAL APPTS read more

Watch out! I had been to this place as my families dentist for a few years and they took advantage of myself and 3 of my siblings. I nor any of my siblings had never had a cavity in my life before visiting this place and were extremely vigilant about taking care of them. No dentist we had ever visited (including several orthodontist's) ever said our teeth cleaning was under preforming nor had they spotted any signs of cavities forming in any of us. Our last yearly dental checkup prior to coming here was uneventful and pleasant, and as soon as any one of us sits in the chair our entire mouth is filled with cavities, inexplicably. And not just one of us, all four of us were completely overcome with cavities and needed them filled. My parents, not knowing how to tell a group of doctors that they're wrong, just kind of went along with it, blaming us kids for not taking care of our teeth somehow, taking it out on us when the doctors told us how much they wanted for each procedure. And not only that, but these people are so lazy, that while they were preforming their scam cavity filling plan, that the one who was doing the operation took her break in the middle of it. Didn't say a word to me, just left the room for 30 minutes with all her equipment hanging out in my mouth. This place is a sham, run by amoral, heartless, manipulative 'doctors', who will gladly choke your child if it got them a little extra on their paycheck. Only reason I give this 5 stars is to, hopefully avoid having my review deleted by these evil evil people. read more

Not a great visit at all. We did not have the comfortable, kind experience that others here had. Given the other positive comments, perhaps Dr. Guthrie was having a bad day, but the interaction for us was uncomfortable and almost contentious. We will not be going back. I would avoid this place if you have any dental anxiety at all. And if you are looking for a holistic dentist, I also recommend looking elsewhere. I looked at the Google reviews and chose to ignore the negative comments there because of all the positive ones. I wish I had heeded them. I very rarely write negative reviews but I felt obligated to write this to save others from a bad experience. read more

DO NOT miss an appointment because they charge you 50$!!!! More than it costs to get your teeth cleaned. I have been going there for a couple of years and this is only the second time I have called to miss an appointment. One of my cars died, so my family has gone down to one car, so I called the morning of my 5pm appointment to tell them because it was Monday and they were closed over the wknd. Their response was insensitive to my situation and the amount they are asking is absurd. I would not recommend going to this practice. read more

I am delighted to have James River Family Dentistry on my team of healthcare professionals. Each member of the team are essentially friends you are thrilled to have the opportunity to catch up with at least twice a year. Their office is cozy and orderly, the music they play is relaxing, and their in-house therapy puppy is just too precious for words. The whole place makes you feel like you have walked into (Dr.) Marci's home. You are welcomed by Jessica, who not only knows you by name but has the uncanny ability to remember the details of your life (not just for me! I have seen how she interacts with anyone who walks in the door). The hygienists are detail oriented and constantly ensuring your comfort. Dr. Guthrie is friendly and efficient. She always takes time to catch up with you and explain your status yet has a high value around your time. I have heard her on numerous occasions compliment her hygienist on the work they have done (and she usually compliments me on my teeth!). If you are looking to build relationships and trust with your healthcare professionals, this is the place to be! read more

Best dentist ever - Dr. Morris is friendly and approachable, her sister who runs the front desk is always warm and kind. I've had issues with gum recession for years that other dentists would say something small about in passing, but no one ever sat down to really talk about the problem with me in any great detail. Dr. Morris was the first person who took the time to really educate me and answer my questions, and help me formulate a plan for better dental care that was reasonable enough to follow. She never made me feel like an idiot for asking even the simplest and most naive of questions about dental hygiene and empowered me to make changes. For the first time in my life I am doing everything I am "supposed" to do with regards to my teeth and they feel and look fantastic. read more

I have been coming here for several years now. They keep to their appointment times. The dental hygienist is the best that have ever had. Love the atmosphere. Being that it is a smaller practice I feel like you can get to know the employees better. read more

First time patient and the Dentist was very professional and thorough about what I needed to do to improve my smile.We set up a treatment plan and with insurance the costs are very reasonable to attain a perfect smile. The office is clean and the staff was very helpful and friendly. Bonus! They have cutest therapy dog. I will definitely be transitioning to this practice for all my dental needs. I would definitely recommend this practice to anyone looking for a new dentist. read more

We've had a great experience so far w/ JRFD. Dr Guthrie and the entire staff really has been warm, competent, very transparent about our options and pricing, and super helpful with insurance. The office is also very comfortable, and conveniently located to the West End. Plus, anecdotally, this past week when we needed some revision on the work done for my son (because, kids!..) they were very responsive and helped us find a way to get the issue addressed ASAP. Would definitely recommend for your family dental needs. Thanks JRFD! read more