They overbook appointments, don't finish styling - even though the service is paid for, and even…read moreforget their customers. People should not be in tears when they leave a salon.

Mara, I just wanted to tell you how impressed I am with today's cut and gray blend. The shape is…read moreclean and tailored, and the blending is incredibly natural -- it softens everything without hiding the gray completely. It looks polished but still effortless. You really paid attention to the details, and it shows. Thank you for such great work

Haircut was .. okay. My stylist Lauren and I reached an agreement to do subtle layers, got zero (0)…read morelayers. Hair looked the EXACT same as when I walked in. :/ Service was good, Lauren was rly nice. Also I thought Id get my hair styled nicely at the end, but it just got blowdried straight down and just looked ehh. I was very much underwhelmed and a little disappointed because there was no visible difference at all. I paid $85 for pretty much no change, lol Vibe was nice though, cool atmosphere. Overall from my experience, my cut was extremely mid.

Lava has always been on my radar...this salon opened in Avondale YEARS ago. I happened to be in…read moretown for the week and decided to book a haircut to try it out! The salon booked me with level 4 stylist, Amie. She is very personable and we chatted the whole time. All of the employees that work for the salon seem to enjoy the work environment and culture, which always makes the experience pleasant for customers. I was the only customer in the salon for the majority of my cut--wouldn't have minded if it had been slammed. Amie gave me the best "wash before cut"! TBH can relax myself just thinking about the head massage. All of the hair products used on me were up to standards. The hair cut itself gets a 10/10...just the right length and amount of layers. Thanks Amie :) I will be back!

Brie is amazing! She introduced me to lived in color and I absolutely love it. Her personality is…read moreso fun and her salon has the coolest vibe. I definitely suggest making an appointment!

Absolutely best salon in West Ashley! Brie has been doing my hair for years & every time its simply…read moreamazing!!!

Got my hair done here in January. Sadly it was so burnt afterwards that it went from waist length…read moreto up near my shoulder blades. I called and the only thing offered was to get it redone but my hair was breaking at that point and before you say well what did you get done or demand be done I never demand anything I always allow the stylist to do what they think will leave my hair in good condition. I've never been picky. Make sure when you go you get a stylist that's been there a good while.

My young adult daughter when it for a mini partial advertised for $140 on their website. She has…read morebeen several times before and always been happy. This time she was with a dofferent stylist, Rylie, who decided to do a "root smudging" treatment without informing her or telling her it would bring her total to $290 including tip. When I called to discuss the person on the phone said no one was there to remedy the situation. She said she would get back to me before the end of the day and she did not. My daughter was totally taken advantage of and this was very unethical. They advertise transparency on their website but that was definitely not our experience. Buyer beware. Very disappointed in their lack of attention to make this right. Instead a received a text saying that she consulted my daughter before doing the root smudge. Never were these words used and never did Rylie tell her this was an additional cost to whatever she supposedly did. Her hair doesn't even look different from when she went it. Crooks.

The salon was very fresh, clean with chic style…read more Upon arrival I was offered a welcome drink and got seated right away. Hope was laid back and easy to talk to. She made sure I was happy with my cut and blowout every step of the way from the water temp, layers length and to final styling. Hope did an amazing job! My hair feels rejuvenated and soft. She was very personable and thoughtful with her recommendations when I inquired which products would be best for my hair. Bonus they gave me a goodie bag to go full of Bumble and bumble samples.

Nice staff, but I called to schedule and I told the person on the phone I have curly hair. She…read moreadvised me of a specific stylist who does well with curly. I booked without thinking much more about it. The stylist gave me a shelf :( I had previously received a non curly cut by a different stylist months/year before and I did like her cut. But I was very disappointed the second time when I asked for a curly hair stylist.

With new ownership and hairstylust I was a little nervous - but shouldn't have - Mark was…read morewonderful! Listen to my requests, gave great guidance and took his time to do an outstanding job! He's new to the area, but not to hair styling - after having his own salon for 20 years in Savannah. Recommend highly!

Horrible- the girl has absolutely no business doing hair- she definitely doesn't know what she's…read moredoing - did not listen to a simple men's fade even after explaining what needed to be done

I got my hair done at a place down the street and hated it so much so i stopped in here to see if…read morethey could help me fix it. I'm so thankful I did because everyone was so kind and understanding. Saved my prom night THANK YOUUUU

Got such a great haircut. Everyone was so kind! I went to Samantha and she is amazing, loved her…read moreand her style!

Michelle was great. Love her vibe and I was really happy with my cut and color. I highly recommend…read moreher.

I have been searching for a new stylist for a while now and sometimes the stars just align…read more Michelle is an absolute dream! She does amazing work with Reiki (where else can you get your hair done AND have a fantastic healing treatment)? She is so laid back and actually listens to me and what I've been searching for, while also being understanding with hair issues caused by my health, which is a big deal for me. She now has a client for life! Seriously - reach out to her! You won't be disappointed.

I have always wanted hair extensions but never got the courage to do it. I met Ciera and she put…read moreall my fears to rest. She also cut and colored my hair to perfectly match the extensions. Ciera is amazing and I absolutely LOVE my the results! I highly recommend The Mane Room!

I've had a few treatments done at The Mane Room by Ciera and let me tell you BEST hair results I've…read moreever had. She did a balayage and haircut my first appointment and the time and care she took to make sure literally every piece of hair was coated was like nothing I've ever experienced. My hair came out looking amazing. My second appointment she did a Brazilian Blowout and you guys, my hair was the SOFTEST it has ever been. And fighting this Charleston humidity has been a breeze since the treatment. You can honestly tell Ciera is all about quality over quantity. She cares about what she does and it shows in her finished product. Don't walk, run to book your appointment with her! You won't be sorry!

Emily is the best! She cuts mine and my 2 roommates hair. I always tell her what I want and also…read moreask her opinion on what she thinks will look best, and my hair always comes out looking amazing! The pricing here is also not too bad for a full wash cut and style. Love everything about this place!

(Originally on Google review). I usually don't leave negative reviews, but after spending over…read more$500, I feel it's important to share my experience. This is also due to the fact there wasn't an apology. I was at the salon from approximately 12:40 p.m. until around 8:35 p.m. the other week for a partial (halo) color service, not a full-head color. Unfortunately, the results were not what we discussed. The purple turned out blue/teal, and the black was not carried through the rest of my hair, leaving uneven brown sections and noticeable banding. My hair was also left extremely dry, damaged, and breaking off in clumps. What's crazy is that even Eden acknowledged it was blue. At that point I just wanted out of the salon. Before leaving this review, I tried to resolve my concerns privately. I contacted the salon to get in touch with my stylist, and after not hearing back, I had to find her contact information through Instagram. I reached out to her directly, and although my message was read last Friday, I never received a response or even an apology. Edit: Instead of them responding and taking accountability or communicating, they blocked me on Instagram! I also later discovered I had been filmed in the background of the salon's social media content without being informed beforehand, which made me uncomfortable. My stylist Eden was kind during the appointment, but after spending nearly eight hours in the salon and paying over $500, I expected a much higher quality result and better communication afterward. I now have to pay another salon to color my hair black and begin repairing the damage. I've been embarrassed to be outside with my hair as everyone I've shown has mentioned how bad it looks. I had spent so long getting my hair to a healthy place and now I'm having to go through this. Based on my experience, I cannot recommend paying this amount for these results or even going to Coven, and I will not be returning.