HORRIBLE!!! Was scheduled to get my daughter ears pierced 12/27. It was canceled on their behalf due to inclement weather. Well they charged my card the next day. I tried calling to reschedule, to cancel and return my money back. Left a couple of messages and a few emails from their website and ABSOLUTELY no response. Please book somewhere else. These nurses think it's ok to just take money without being serviced. Horrible!! read more

Can we report to the BBB??? STAY AWAY!!! I don't think I've ever had a review I wish I could zero stars to. I heard great things about this business years ago but clearly they have gone downhill. Both of my older nieces had their ears pierced and my sister had zero issues. That clearly has changed. First I booked this appointment on 10/3 for 10/18. I selected the 10am time slot. On the website, you have to select a time along with the day, even though the rules state that the time is not accurate. I'm not sure why they have time selection when they only promise the date not the exact time or even a time window. They should just have a date. You have to pay in full and prices are not cheap. I actually selected my mother's address in Philly because it was extra to have them come to the suburbs. That made sense for a business who travels. I went a week and a half before I noticed that my payment on my credit card dropped off. There's no option to contact them, but to use a little survey box on their website with your email address and message. I messaged them inquiring about my appointment because I saw that the payment was canceled on their website and my bank never processed it. I never heard back from them directly but the next day I did receive an email confirming my appointment and I saw that they had charged my credit card. Fast forward to the night before my scheduled appointment. I received a text from an anonymous number around 2 AM stating that my window for my appointment was actually 12 PM to 4 PM. The text message said that is when the nurse would be in the area of the address that I put in for the appointment. That annoyed me because even though I've read the rules, I still thought that because I selected the first appointment on that day, the window for my appointment would be earlier. I knew I just had a feeling that something was gonna go wrong but I was at my mom's house well in advance of 12 PM. The text message the night before it said that I would be sent a separate text message with an ETA during the 12 PM to 4 PM window. Around 345, I texted the number that had texted me the night before and said that I never received an ETA despite it being 15 minutes before 4PM. I received a response less than 10 minutes later stating that they apologize and will reach out to the nurse who was supposed to be servicing my appointment. That took another 20-ish minutes. I got a response that the nurse had car trouble and was waiting on AAA. I'm not following why the nurse would not reach out to me directly to tell me that she was delayed or wouldn't be able to make it. Why did I have to reach out because I had not heard anything for my ETA? Why is no one monitoring? I received a text that Offered me an appointment for the next day with no timeframe or anything just that there would be a nurse available tomorrow. Honestly, I still would not have moved forward with the appointment but why not clearly State my appointment time or that I would have the very first appointment tomorrow there was no urgency to accommodate a customer who was unsatisfied and who had been disappointed. Also a customer that had to reach out to the business first. I promptly asked for a refund ASAP. I should have read all of the review reviews on yelp before booking this appointment. I just had heard the rave reviews from my sister but I never considered how much older my nieces were and how fast businesses can go downhill. Please stay away! read more

Gosh- as an avid helper, I'm not sure why I didn't check here first. Shame on me! I had an appointment today and was EXTREMELY disappointed with the lack of communication and professionalism with this company. Per their website- they stated that they will send an email/message on the day of the appointment to narrow down their arrival time so we could prepare for the appointment. This was a big deal for our daughter who is the last of her friends to get her ears pierced. We had a 10-11am appointment- the time came and went, we did not hear a peep from anyone until I reached out to them. The number on the site was disconnected. I then had to reach out via the text field on the square one booking site. An automated text message was sent to me, soon someone confirmed that a nurse would be in my area in the afternoon. Several more messages through this field got me the direct contact of the nurse. Long story short- she was supposed to be at our house before 3pm and never showed or replied to several text messages. I messaged them for a refund and have yet to hear back. I can not recommend this company whatsoever. I'm more upset that they let down our daughter down who has been waiting years to finally get earrings. This should have been a smooth transaction and the highlight of her weekend but alas it turned out to be a big disappointment. I understand that things happen and traffic in the city can be brutal however some consideration and communication to waiting clients would have gone a long way and quell ill feelings. Not even an apology after the fact of not showing up. It was truly poor form all around! read more

They don't deserve any stars! This is a scam and sham of a company! I was supposed to have a booked and PAID for appointment on 02-05-24, it was rescheduled due to being overbooked to Saturday 02-08-24. The appt time was between 1-4p, but no communication ever came through until I texted 3x (the method of communication set-up by the company). I was told the appt was confirmed and someone would reach out with an ETA. 3:45p comes and NOTHING! I then receive a message from a number with no name, out of state saying they were 45mins away. One hour later, nothing!! I call the number and a woman answers who does not sound like she is in a car telling me she will be to me now in another 35mins maybe due to traffic. 35mins comes and goes AFTER the original 45mins and now no one answers the phone or texts back. 30 minutes after this, I get a message saying she somehow forgot all her equipment and I need to cancel. Why would I be cancelling? BUT, see their policy states if you cancel, you get no refund so she tried to mark me as a cancellation. I wish I read the reviews on Yelp sooner that showed that this has happened to SEVERAL people and they NEVER got their money back, no services, no responses, no nothing. This place came as a recommendation from someone who used them 3yrs ago. The reviews show they have just been taking people's money since at least 2022! Do not be me, scroll past this place and don't look back! I can't believe I didn't look at reviews first, that is so unlike me but never EVER again. read more

Very unprofessional. I had made an appointment for sometime between 11 am and 12 pm. It's past 4 pm and no one shows up. There is no response to the phone call, voicemail is full, so can't leave a message and they don't call to let you know their delay. They charge $195 and looks like I just lost the money. This feels like a scam. Unbelievable. read more

Charlotte's stood us up TWICE. This company is an absolute scam. Impossible to get in touch with anyone. Save your money and go to the mall.

It's taken me almost a week to gather my thoughts because I was in such disbelief of how they were so inconsiderate of my time and how unresponsive they were. communication was piss poor. My appointment was requested for 12:30, they provided a time window of 12-2 but no one showed up until after 4. I tried calling the number listed on the confirmation email, texting the number on their website and even emailing them. I received one email stating they would check on the status of the nurse and when I asked for updates over the course of those 2 extra hours there was no response. It costs nothing to have great customer service but it can cost everything to have poor customer service. I expected better for the amount they charge. I expected better simply because I am a customer and deserve to be treated with respect of both my time and dollar. read more

My daughter's earrings came out perfectly. My piercer Neena was very professional made sure she everything in a quick and neatly done fashion. Would definitely recommend to other mom's who want a safe and comfortable ear piercing procedure for their kids read more

Charlotte's Ear Piercing Service - Piercing Near Me

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Hello All, I have a complaint about this piercing place, 10 months ago I pierced my daughters ear and they charged me $55 for piercings and earrings. And when I asked the piercing lady that are these earrings real gold and she said yes! And I pierced it. But I went on a trip to India I found the same earrings with the same brand just for $4 that is 260 rupees. I have questions for these ladies u take 10times more money from a customers and give fake gold earrings from kids to adults is that you work in a country like USA? I want my money back! Because I paid you my hard earned money and in return u gave my daughter fake gold platted earrings. read more

Charlotte's Ear Piercing Service - Fake gold earrings - Piercing Near Me

0 stars. Super disappointed. Called to inquire about getting my 5 month old's ears done 3 weeks ago. Our zip code wasn't listed but neighboring towns (like within 3 miles of us) were listed so I called to ask if they would do it. Whoever I spoke with said it was fine but they would charge me the max, and to go ahead and make an appointment online. That was fine with me so I made the appointment and received the confirmation. Here I am, day of appointment, received no phone call/text from anyone prior. I called their number with no answer. Later someone called me back and said oh we can't go to you because you're outside our area, regardless of my previous conversation with someone who told me it was fine. Whatever no biggie, I get it if they can't drive "this far." BUT no one called to tell me they weren't going to be able to keep this appointment and THAT is unacceptable. The worst part is she asked me if I knew someone who lived in Philly or the surrounding area. If I was going to travel to take my daughter somewhere, I wouldn't have chosen this service. As a nurse myself, I had much much higher expectations. She asked me to call her if I "figured something out" lol ok lemme just move. Terrible customer service, will NOT be calling them back or recommending to anyone. read more

Ms. Sylvia was the best!!! She was professional and explained the process in detail. The earring selection is vast and affordable. The location is easy to get to. I would recommend for new parents with babies. You have personal service. Love love love!!! read more

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AMAZING! HIGHLY RECOMMEND. We brought our 3 year old daughter here, it was so clean, professional and the nurse who pierced our daughter's ears walked her through every step of the way. My daughter didn't even cry! It was a great experience. THANK YOU! read more

I'm upset I even have to give them 1 star! Don't waste your time booking, go to Claire's!! Booked an appointment for 2:30pm, and had my appointment canceled at 4:30 after waiting 2 hours for the nurse who kept telling me she was 20 mins away. Very unprofessional. The lady who answers the mail line is rude, accused me of lying on the nurse who never showed up. Don't waste a day like I did. Just go to Claire's you'll be out in 15mins! read more

Great experience with Neena for my 3-year-old daughter's ear piercing. Texts to confirm appointment, texts day of to update me on arrival timing, and even follow up texts to answer questions I had forgot to ask. Neena was so friendly, sweet, and patient with my daughter who immediately warmed up to her and felt at ease. Neena explained the entire process to me and my daughter and then explained what she was doing at every step. My daughter's earrings look beautiful and we couldn't be happier with the friendliness and professionalism of the staff. read more

Was a good experience. She came to our house and was very professional, thorough and plesant. read more

Charlotte's Ear Piercing Service - Piercing Near Me

We had promised our daughter that she could get her ears pierced for her 8th birthday. Based on recommendations we scheduled Charlotte's to come and pierce both our daughter's ears and her bestie's. The nurse called to confirm the day before and then when she was leaving her prior appointment. The earring selection is substantial and good quality. We were very pleased with the service and definitely recommend for others with school age kids. read more

Charlotte's Ear Piercing Service - Charlotte's provided a great experience for my daughter and her bestie! - Piercing Near Me

If I could give 0 stars I would. Had an appointment scheduled for today at 10:00 am. Waited since 8 am for someone to come. No one showed up, no one contacted me, nothing !! Better yet, they charged me and now refuse to answer the phone! SO UNPROFESSIONAL read more

I absolutely love this place!! Neena was very nice and attentive. She explained the steps and the after care. My appointment was between 10:30-11 and she came exactly at 11, I love that she was on time. 100% would recommend this place. read more

1 very satisfied customer here! I recommend them for infant ear piercing. They go to the comfort of your house and your own time. And they have a wide variety of earrings for babies. read more

Great service ! Super fast and the nurses that came to do the piercing were clearly experts !

I loved this service!! On time, professional, fantastic pricing and they came to our home to pierce my 13 year old daughter's ears. A family owned business that is a great company! I am thrilled!!! read more

Highly recommend Charlotte's Ear piercing! We had our 10 week old ears pierced with them after doing some extensive research on infant ear piercing places, and we're thoroughly pleased. Neena was very professional and super sweet, she really made the experience comforting and super quick! read more

The nurse came to my home and she was extremely professional. I love the cleanliness, the nurturing experience, and the overall quick and easy process with my infant daughter. I would definitely recommend this service to anyone!!! Not to mention the earring selections were vast. read more

I scheduled an in home ear piercing with Charlotte for my baby girl. She called and asked if the appointment could be rescheduled 2 days earlier. There was not an issue with me to reschedule so we went ahead and did so. I got an email and text message for confirming 1240pm-1pm appointment but over the phone she said between 12pm-2pm. Still that was fine bc Sunday was a chill day. The day of our appointment NO CALL NO SHOW from Charlotte. I called the number she called me from and got no answer. I emailed her and got no response. I wish I was able to give a great review like others, which was the reason I picked her services. I am glad my baby is not older because this would have been a great disappointment for her. read more

There's so much to say. I love and adore this company of strong, beautiful, black women! They have pierced my ears, my three daughters, and more recently a close friend. My friend just beat cancer and had never had her ears pierced, but wanted to. Another friend, and myself decided to surprise her, and of course, the first person we thought of was Charlotte. They came to her home and made the experience so awesome. Our friend really loved the in person, personal attention she received. read more

Absolutely unprofessional and rude and disrespectful complete waste of time. You would not want any of your loved ones use them

I made an appointment for an in home ear piercing for my 5 month old daughter. I received an email, text and phone call to confirm. The ladies who did my daughter's ears arrived early and were very professional. She barely cried and even smiled when they were done. This is a quality service ran by professional people. Would definitely use again. read more

Everything went perfectly. Thank you! The nurse (Neena) who came to our home was knowledgeable and professional. My daughter's ear piercing looks beautiful. I was fortunate to find your service. read more

I was so happy to find this service and amazing company. I wanted to pierce my daughter's ears between 3 and 4 months and took my time making a decision where to take her. When I came across Charlotte, I knew it was perfect. She came to the house, was super professional, and Rosie's ears look beautiful! She was so calm and confident it took any worries away. Baby cried for 10 seconds, literally, and was fine! Whole process was 15 minutes and I loved the varied earring selection. Charlotte is an ear piercing fairy! Thrilled. Perfection! Thank you for the memory and awesome job! read more

Charlotte's Ear Piercing Service - Rosie loves her pierced ears! - Piercing Near Me

Amazing experience! I saw some bad reviews on here about scheduling but that could not be farther from the truth. When I booked online to have my 7 month old ears pierced in the office; I received a confirmation text as well as a follow up call to confirm. The office was slightly difficult to find, but I was there on the weekend when everything was closed..: but when I called the business, Charlotte called me back personally and made sure that I was connected with the nurse. The nurse herself was very sweet and made us feel very comfortable. Overall very happy with the level of customer service that Charlotte and her staff provides! read more

I booked a home piercing for my 3month old baby girl online. They were on time, friendly, clean, quick, and professional. When they arrived I forgot cash and luckily they take cards. They had jewelry at many price points starting at $45 (as of 12-4-16). My baby's ears were pierced in under 10 mins with the expected amount of tears. Again amazing service. read more

Charlotte's Ear Piercing Service - Pierced with 24 karat gold. - Piercing Near Me

Charlotte's ear piercing pierced my ears 35 years ago and I was so delighted to find out that they were still in business. I had them pierce my daughters ears and I can't begin to tell you how easy the process was. From scheduling online to contacting Charlotte when I had a question it was a seamless process. Charlotte was very personable and eased all my concerns about piercing my baby's ears. I received an text and email reminder prior to my appointment and I also received a text with the person's name and number who would be piecing my child's ears. Marquita the nurse who pierced my child's ears was very accommodating and even waited over an hour for me to arrive after I was stuck in traffic . Marquita was fast and very friendly. read more

VERY Disappointed. I scheduled two appointments online and confirmed about 2 weeks before the actual appointment. We waited over 4 hours and left a voicemail message during business hours, and they were a complete no-show with no returned call. I seriously question their professionalism. read more

So happy I found this company! The nurse that came out was extremely nice and prompt and she did a great job both piercing my infants ears and calming her down after. The convenience of having her come to our home was worth a little extra money. Definitely recommend!! read more

Best service ever. Clean efficient and very gentle. If you need a great friendly and professional service for piercing this is the company you want to use. read more

Neena was great!! She was so patient and answered all my questions. I have dealt with 4 sons being circumcised but I was so nervous about getting my baby girl ears pierced. I was not about to trust some 16 yr old in the mall pierce her ears. Neena took the time out to explain the process but needless to say my daughter didn't even cry. This is a great service and would recommend them to anyone looking to get piercing. read more

She was a amazing, my daughter loved her . super professional and extremely sweet, I wish I needed my ears pierced!!!!

I had Nina come over from Charlottes to do my first daughters ear piercing ( she just turned 4 months). My gf went to her for her covid baby and she had a wonderful experience. Well let me start to rave on Nina!!!! She was truly wonderful and gentle with my daughter. She calmed me down because I was more worried than the baby . Made sure to let my sister come and video and get all the pictures we wanted. All together on time 13 mins!!!! With all of our over-dramatics and baby firsts!!!! She was perfectly on time and also communicated in a timely fashion! She reassured if I still wanted my appointment the day of and consistently until on her way to my house. Already letting my gf's having covid babies know about this gem!!! Thank you sooooo much!! read more

Best decision ever! Booked online appointments for both my babies for a Saturday morning. I got email and text reminders on the day before. Ms Sylvie was beyond amazing with 47 years of experience & with her nursing background. She put us completely at ease. Both girls got their ears pierced in private. Highly recommend this over going to the mall any day! read more

So we tried to schedule an appointment to have my daughters ears pierced and no one ever called back as advertized. So we said, well maybe we have to make the appointment online, which we did and received confirmation emails. Went to the location as instructed during the time and date and no one was there..... So we called and finally someone answered and apologized for the mistake... Never once looked to rectify the circumstance.... Completely unprofessional and Completely shady... buyer beware. read more