I have used Globo Travel Services since they opened 28 years ago. For the past 04 years I have been…read moreworking with them directly doing Excursions. Myself and all the groups I have led since, are extremely satisfied with their services. Special Thanks to Maria, Carlos and Eide for doing such an amazing job. I'm looking forward in working with you for many more years. Marla Rabello( Marla's Tours LLC)

I had a flight to Paris cancelled two hours prior to departure at Logan airport . I called Globo…read moreTravel and they were able to book a different flight for the same day and I arrived in Paris on time . Globo Travel provides an excellent customer service . Thank you Globo Travel .

This company is a scam! The sales rep Jeremy "Jay" Rogers lies about the discounts on hotels. He…read moreguaranteed they are least 20 to 30 percent. In hindsight, I should have had him show them to me. They start off wanting $8,000for the travel package, but reduce it down to $3,000. That should've been our warning not to buy! Jay will say anything to mislead you and make the sale. We took a trip to CA and I got a measly $20 off of a five day stay. Wow! I can't believe this company is allowed to get away with that. I tried to resolve it with the Laurie, the vice president, but she more or less told me "it is what it is."She said Apollo Adventures has 300,000 clients. Are they happy clients or did they get ripped off? Regardless of what they tell you, and after paying over $3000 for a fee to join and $299 annual membership fee, you can expect to receive 2%- 5% less than prices you will find online. Don't let this company scam you!

Due to covid flight got cancelled mutiple times by airlines i travelled using different airlines,…read morethey making me run for refund or voucher. They don't pick up my call at all, neither do want to talk to me. Half of the ticket is not refunded. They are big liars.

Celia there is amazing. Great simple service that goes above and beyond…read more I needed to get a visa and went here to get my 10 year visa

Feti knows what they are doing and they do it well. I obtained a visa in one week (paying for…read moreexpedited service) and had the pleasure to meet Christie, who was managing my visa application. She was efficient, knowledgeable, and responded to all correspondence between us quickly and also offered fixes along the way. Definitely highest rating for both Christie and Feti. I will be a return customer!

Janice Ackerman put together the trip of a lifetime to Italy for us. It was absolutely perfect and…read morethere is no way we could have planned a trip like this ourselves. We will definitely be using her moving forward for all of our trips.

Betsy Bouche at Vista Travel is FANTASTIC! I have used her for several years to plan complex…read moreinternational trips-- and she has always been a wealth of information! She provides amazing service-- whether it's scoring a great deal at a luxury hotel in Paris or finding the best value for your budget in Reykjavik. Betsy is thorough and obsessive about helping you find exactly what you want. If you're planning business or leisure travel, I can't recommend her highly enough!

I had a very disappointing experience with EF Educational Tours customer service…read more I contacted the company two months before the deadline they imposed to request flexibility regarding my situation. Reaching out well in advance, I expected at least a conversation or some level of understanding. Instead, the response I received was rigid and dismissive. There was no empathy, no attempt to offer alternatives, and no outreach to help resolve the issue. I was simply told that I could reach out again after the tour if I still needed assistance -- which defeats the entire purpose of contacting them proactively. For a company that works with families and students on expensive international travel experiences, I expected a much higher level of customer care. If flexibility and responsive customer service are important to you, you may want to think carefully before booking with EF. Based on my experience, their policies appear to take priority over people, even when customers reach out well in advance to try to resolve an issue.

Got back from peru just a few days ago. Our first group travel experience and yes Peru was amazing…read morebut the accommodations not so much. - Putting children at risk by having them bunk w/ behavioral special needs children - anyone w/ special needs should either stay with a parent or a special needs teacher/ helper, someone who is trained on what to do - What kind of tour leader recommends going to the mall? That is unacceptable - would you add that to your places on the itinerary for a trip to South America??? EF EDUCATIONAL Tours takes you to the mall! For 2hrs!!! Wow. Big education. - Not give us time to grab lunch at the "beach" where we could try the famous ceviche of lima, just to hurry to the mall for 2hrs of nothing, well to eat Japanese is wildly absurb - Dinners; 1 dinner was to par the rest was low income eating for $5k ??? Not worth it. - Hotels; inconsistent wifi, no heat, electricity went out the last day while trying to get ready for our flight - Seats not together on trains, planes or even w/ our personal group - Sitting us in the airport for 2hrs after a 10hr flight, waiting for another group to arrive but took the first group to the hotel right when they landed - Forcing us to the airport early to sit us there for 6hrs bc the other group is leaving much earlier, then expecting us to land after a 6hr airport wait to a 10hr flight & now stay waiting in that airport for our next flight for another 6hrs, THIS IS SOME SORT OF SCAM. Oh here is 30 soles. Wow. - Paid for a 9 day trip & received basically a 6.5 day trip, we were just thrown on someone else's trip to give extra money to their agent. That is criminal. - Only the largest group of travel being considered for all requests/ decisions - Maybe if you are only going to consider one group dont take the money of others just for yr own profit

Almost 2 YEARS and no refund? They cancelled the flight and no refund as promised! I have been…read moreusing BACC travel for the past 15 years and was a loyalty customer, even though many close friends and family had a negative experience, but we were lucky I guess! It has been 2 YEAR countless e-mails and phone calls and no REFUND!!!! I DO NOT RECOMMEND!!! No consideration, respect for customers and keep your money blaming the Copa Airlines??? I have NOT paid Copa Airlines, I used BACC travel direct payment to you guys!!! SHAME!!! Not worth it! So many more travel agencies with same price and more respect! You pay for what you get! If you choose BACC or Click and Fly, hope that everything goes all right, otherwise you are screwed!

Two very different experiences. The good one: (going there…read morein person) My relative needed to travel to Brazil urgently due to an unexpected death in the family. As soon as the store opened (8am) we were assisted by a gentleman who works there, named Jose. He searched and found us a really amazing deal.The best price ever boarding the same day, and to sit by the window. I heard that in the area of Boston they are one of the two agencies with the best prices because buy directly from the companies. This travel agent seemed knowledgeable and was very polite and quick. We left the place in less than 20 min with everything (paperwork) ready to board the same day in the afternoon. The bad one: (over the phone) I made reservations and the staff member (not Jose) told me I could go and pay until a certain date. When I called her according to what we had arranged to confirm if the store would be open because it was snowing, she informed me I had lost my reservations! I did new a new one and tried to pay with credit card over the phone twice during that day to avoid the same problem. She was unable to do it because the system was having trouble. To summarize: she made me lose 200 bucks because she messed up twice and each time the ticket got 100 bucks more expensive and I had to rearrange my plans twice because of her inefficiency. Really annoying and I was not offered anything by her mistake. Conclusion: they are very good at finding good prices and are great if you pay in person specially cash. You go there, do the business and leave. If you want to do something more modern, like using telephone or email, it doesn't work. And they do not seem to care because they have loads of Brazilian customers who would not buy from another place because they don't want to have to do business in English.

My experience with Arianna was amazing. She accommodated us…read moreso well in the pick up time with our passport. Thank you Arianna for making this tense time a peaceful one.

We were in a panic when we realized one of our passports was a problem on the same day as our…read moreflight! The line was long when we arrived but it moved and the staff were efficient, great and calm we made it through and had passport by 3:30. Thank you all so much for helping us out so well in an emergency. Tips for others: there were no avail appts online on Sunday, but on Monday at 6:30 am there were appts avail online at 10:30 same day. Keep trying. They really do turn away people w no appt tho. Dont be scared by the line - it moves. We were 50-70 people back at 10 and in by 11. Good luck!