I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!

The worst company to book spring break through they mislead mischarged and didn't give a shit if…read morekids were sick or didn't get food. There was no way for the kids to get dinner reservations and the events for schools were terribly organized. Def recommend HD over grad city. Grad city sucks .

I placed a deposit for my daughter to go on her senior trip but did not book for myself because…read morethey charge three times the amount the resort does. Since I didn't plan on attending teen events, I intended to book my room separately. However, I was later informed that I must book through GradCIty with her, so I canceled her trip. Initially, I understood it to be one adult per room (the website says you must be 18 to book a room, and she would be 18 at the time of trip). After reserving her spot, I was told that the rule requires someone over 30 to accompany a student in each room. If that is indeed the rule, they should never have accepted my deposit for her. At the very least, they should acknowledge their poor communication and refund my money. I'd rather lose the $175 than experience what other travelers did with this company. What a scam.

Beyond unprofessional. Prior to my going in to chat about a trip my husband and I would like to…read moreplan I spoke to Christiani to let her know what day II would come in. She was great to speak to. Upon my going in the day I said I would, she told me she is new and training. She connected me with the Owner, Luis. He took my information and told me he would explore options and get back to me no later than Tuesday (which gave him 5 business days) to work on some options. Not only did he not phone me, but also didn't email me. I told my husband about my experience and we agreed to not use this poor service. Today, I was able to book a 5-star trip. DO NOT USE THIS SERVICE - TOO MANY OPTIONS FOR TRAVEL

Peter designed a beautiful & perfect honeymoon for us. We explored the ancient ruins of Athens,…read morerelaxed on the beaches of Mykonos at a luxurious resort, and had a waterfront suite in Santorini. Traveling around the islands of Greece was easy and quick and we had English speaking assistants to help us too. If you are going to Greece, go through Peter and Metro Travel!

I can't say enough about how great this company is!! We used Metro Tours to plan our honeymoon to…read moreGreece a couple of years ago. Everything about our trip was perfect! Metro tours did a great job! We worked with the owner/manager, Peter Metropolis. He personally travels to Greece every year to check in on the hotels that they recommend. If they don't do any upgrading every two years they remove them from their list of hotels. We didn't worry about a thing while we were traveling. There was always someone at the airport to pick us up and bring us to our hotel. We felt like movie stars.... we didn't carry our bags once! All of our hotels were perfect, with the exception of one in Rhodes. When we were planning our trip, Peter had warned us that this hotel may not be our style. He ended up being right. However, all we had to do was go to the local travel agency that worked with Metro Tours and they moved us to a beautiful resort that was more expensive and all-inclusive for no extra cost (they even covered our cancellation fees at the first hotel). Like I said, we never worried about a thing. They took care of everything for us! Peter also managed to get us 24 hours in London on our way back from Greece at no extra cost. Ahhhh.... the life of traveling!! Planning a trip to Greece?! We recommend Metro Tours to everyone!

Sally quickly generates wonderful travel options that meet your budget and provides over-the-top…read morecustomer service before, during, and after your travel.

I reached out to Sally Wallace at Travel Inc in September of 2022 for some information on a…read moredestination wedding. She was a referral from a good friend who used her for her Curaçao destination wedding in 2021. From Day 1 Sally was informative and all around just extremely helpful. She assisted me and my now husband, with a list of resorts to check out based on our wants for our destination wedding. After some research, we chose Secrets Maroma Beach in Cancun Mexico. Sally knew a beautiful beach was something that was a non negotiable for us, and she couldn't have recommended a better resort. We locked in our wedding date and room block with the help of Sally, and it was SO simple. She was extremely helpful to get us the pricing we liked for our guests. We visited the resort for a site visit in Sept 2023, and it was PERFECT. Once the room block was established, Sally assisted all of our guests with their questions, bookings and countless changes from day 1 up until they arrived for our wedding this past October. She made sure our contracts, bookings and every detail was exactly what was promised. With a destination wedding, the communication can be slow but she did not miss a beat when it came down to making sure it was what we wanted and the pricing, etc was correct. Persistence is key, and it is something she is extremely good at. Prior to the wedding, she sent out beautiful packages to each and every one of our guests to ensure they had all the paperwork and information they needed. This included a gorgeous itinerary, a packing list and details of the resort. Every guest said it was extremely helpful! She even met up with me and my husband prior to the wedding to provide our printed travel details, as well as have us a very thoughtful and generous gift. She not only helped us organize a large wedding with 74 guests, but also helped us extend our trip for our honeymoon and made sure we got all the little inclusions that were included in our booking. The wedding has come and gone, and it was EVERYTHING we could have dreamed of. It wouldn't have been possible without Sally. She is extremely kind, patient and just all around amazing. We will be using her, and Travel inc for all of our trips/vacations in the future.

Great availability! Even better recommendations!…read more Jerry at Pixie Vacation launched our vacation onto a whole different level. First off, he was reachable any time any day by phone and text. I thought our service would end when we booked and paid but nope! Jerry continued to send us recommendations and ideas for our trip to Orlando. Even while down there, I was a bit lost on what to do with some free time. Pixie Vacations came through with last second suggestions that made our day. We couldn't find Mickey, Jerry basically walked us to the door with in park directions at Magic Kingdom. Very happy we went with him. Looking forward to booking again with him!

From the owner: FREE personalized Disney vacation planning- Providing the best price, experience, and service for…read moreyour first or hundredth trip! Also specializing in Disney Cruise Line, Disney's Aulani Resort, Universal Orlando Resort and Royal Caribbean. My services will ALWAYS be free. Let me plan your next adventure!

Thank you Joyce - Cassie's Travel is the best! Donna and Joyce have handled my family's travel…read morearrangements, as well as friends I have recommended to them, for over 12 years now. They are always there to answer any question whether large or small. Our latest trip to Sedona, Arizona was kind of last minute. I caught Joyce as she was leaving for the day, but she graciously took the time to take my information. The next morning I had flights and a car booked. They are my go to travel company.

Most unorganized thing I've ever been apart of. Got robbed for the amount we payed to stay at this…read moreresort. The experience was amazing but your better off booking it by yourself.

Cancun was so lit last year. DJ snake was the best show I have ever been to. Headed to Puerto…read moreVallarta or Punta Cana this spring. The staff gave us a great deal too