I reserve a flight to Santiago , Dominican republic to pay it intalsment . he person that took…read morecare of me was very nice, I can't complain. I specific asked to Santiago, she did the reservation and she said you all set. ( I notice that when they are taking care of you they are doing a million things, the phone rings they answer someone else comes in asked a question and they are interruption after interruption. The next time I come in to make a payment . I was worry that it was to a wrong place didn't want to be stranded in the wrong place. I asked are you sure it is for Santiago she aid yes. You all set. I pay some cash and I gave her a pre dated check. she assure me no one will deposit is. Three days before the payment was due. the owner call me to tell me someone from her office deposit the check. I was charge 30 dollars . After the money was deposit I waited a few days to see if it was going to be deposit again. Then I call the owner . She told me the bank will not returns it. She said to go to the bank and get the money and she will take the 30.00 of the price. I went to the office. I pay . Again. she was on the phone, then talking to someone else. I asked her again Are you sure it is for Santiago . She said yes you all set . she gives me a print out of my flight. The initial said SDR. I'm assuming it is Santiago. I kept asking my friends and they assure me it was Santiago. The day I was leaving the 23rd of june I went to get my boarding pass. Again I asked the girl are you sure it is Santiago she said yes. .Again she answer the phone. another person interrupt to asked about someone else and another person asked a question while taking care of me. I left at 12:30 midnight to my destination. I arrive and no one was waiting for me. There is no communication in santo domingo, They need wi fi etx. I asked a guard where I was and he said las America santo domingo. Shi hit the fan. I was stranded with a child in a place that I couldn't call no one. I had to call boston to get someone to communicate with the person. It took them 4 hours to come get me.That was Saturday. On Monday I call the agency . The person that answer had the nerve to tell me she didn't took care of me ( the same that printed my boarding passes) I call again and I lost it by them . She transfer me to a person to help me. this nightmear stated . when they call the owner that was on vacation and she said she didn't took care of me. It was costing me 150.00 each ticket to change it. The owner said (I NEVER SPECIFY WHERE I WAS GOING) ????????????????????????????????? how did you do my ticket. A nice lady said she will see what could be done because it was no fair. I call 3 days before I was leaving santo domingo. The agency told me it was charging them 600 to change it. Do what you can to make it to the airport and when you get to lynn you can come . and DO WHATTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT??????????????They really didn't know how that happened. ??????????????????????????????they are all Dominicans. they know they deam country. I had to take a bus ,and a taxi to get to the airport. and it cost me more money. not fair. Pay attention to each person and tell the next one to hold on.

Took a trip from 9/19/2019 to 9/30/2019. Previous charges were on my credit card for airlines,…read morehotels, cruise from Montreal, to Boston and insurance $4593.39 but no invoice was ever received from Magrane Travel. When I returned home I found an additional charge of $2332.00 added to my credit card. I Contacted Magrane Travel by email the following week requesting an invoice for the entire trip since one was never given. His answer was "absolutely he would do it over the weekend". Over a week later I sent another email, attached to my original and his response requesting the invoice again. It is over a month and still no invoice. Friends traveling with me called twice and left messages. He has not answered any of us. Carol A Bishop

I have used Magrane Travel on a couple of occasions. Brian has always listened to my goals, made…read moreexcellent suggestions and tailored an outstanding trip. His service is excellent. On one occasion while I was on a trip - the municipal workers in Venice announced they were going to hold a one day strike the following day. As luck would have it I was to fly to Venice on that day, so my flight would have been canceled. While I had no clue of the impending strike, Brian was on the ball. He had no way to contact me, but left several messages for me at my hotel in London. By the time I returned to my hotel he had made contingency plans for my trip. I was impressed, because even after selling me my travel, he was watching how my trip was progressing and was there to help when a problem arose. Even before I new there was a problem he had a solution. That kind of service is priceless.

customer service was not that great. The representative at the front desk did not process my…read morelicense renewal per RMV. It has been over a month and I spoke with her 2 weeks ago to check and she said it would take at least 3 weeks but it has been more than 3 weeks. She offered me a credit card but i guess forgot to process my renewal. my birthday is coming up on the 26th and because she didnt process my license i am unable to drive to work, unfortunately I wont get paid if Idont go to work. Employees should be trained well to avoid problem like this

This is the indentGo office for tsa pre check but doesn't confirm on the TSA check website that…read moreit's inside AAA, might need a triple A membership not sure as they asked but didn't say anything else. Very fast service if go off hours.

Working with Amy and Bethany // Charm & Awe Travel Co. is simply the best! My husband and I are not…read moresuper well traveled and really did not know where to start when planning our honeymoon to Ischia and Rome, Italy. After our first email correspondence with Amy we knew we were in the right hands as she immediately helped us organize all of our travel ideas and wishes into fun, tangible plans and bookings to look forward to. Amy and Bethany are incredibly creative, knowledgeable, and flawlessly organized travel designers, helping us plan each day with interesting dining reservations, wine and architectural tours etc.. excursions as well as opportunities to relax at the spa, while shopping, and by the sea/pool. They also went above and beyond and secured us the best options at each hotel we stayed at and helped us select ideal tour options. Charm & Awe's coordination, great ideas, and excitement for us for this trip was reflected in every interaction, especially in their availability and kindness in answering our many travel q's and the beautifully detailed digital itinerary they put together for us to reference before and while traveling. Amy and Bethany turned our overseas honeymoon dreams into realities and made each stage of the planning and travel process exciting, collaborative, and stress-free. So beyond grateful to Charm & Awe for this magic Italian experience and highly recommend working with these brilliant travel professionals for your next trip (we are already thinking about our next trip and opportunity to work with them again!) - Maggie & Crosby

Absolutely the best experience using Charm and Awe for our Hawaiian honeymoon last month! From the…read morefirst time I spoke with Amy to the very last - it was truly a pleasure. She responded immediately each time I reached out to her - even on holidays! I felt like I had security and someone that cared about us throughout the entire process. I hands down would recommend her and her services. We will be using her to book our next trip, and all our future trips for that matter. I felt like I had a hand to hold from start to finish. I cannot say enough GREAT things about Amy and how she was there for such an important milestone in me and my husband's journey. 2 thumbs sky high for Charm and Awe/Amy! Thank you so much! Sincerely, The Frauly's