The girl was very knowledgeable and extremely patient as she brought many pairs of shoes out to me. She couldn't have been nicer.

I absolutely love this place. The staff is amazing. I usually deal with Kevin or Lisa but the rest of the staff is very knowledgeable. It doesn't matter if you are a runner, walker or just on your feet all day, charm city will be able to assist. read more

My podiatrist said I needed new shoes to help with my toe pain issues so I went to Charm City Run in Frederick. I was greeted warmly by Kristin who was such a huge help! I was there about an hour as she assisted me in trying on and deciding upon the best shoe for me. Kristin was patient personable, and extremely knowledgeable about feet and shoes I am so very grateful for her help!! read more

I love this store!! They have a wonderful staff personable, knowledgeable and happy to assist you! Since moving to new location, they offer so much more. Prefer going to them than the major chain running stores!! Even if you're a non-runner, there's always something for you to find!!! read more

This store is now called Charm City Run. Great store. Nice selection. My husband and I are both hard to fit - he with a high instep and me with wide feet. Our knowledgeable salesperson was so patient and helpful. Very concerned with correct fit, running style and making the shoe is right for you. Not at all pushy. Good shoe selection. Amazing selection of socks! We each got a pair of running shoes, multiple pairs of socks and I bought fantastic new headphones that I'm really enjoying! Would highly recommend this place. read more

This is a great store for runners. But it is also perfect for the average person who needs a sturdy pair of workout or walking shoes. The shoes are not overpriced, and the staff will not try to talk you into something you do not need. I am very pleased with the pair that John helped me find. read more

Staff is friendly and knowledgeable. They were more concerned about the perfect fit rather than trying to sell the most expensive shoes. Police and military get a 10% discount. Will definitely come back! read more

After I started getting shin splints in my favorite pair of running shoes, I went to a few different sporting goods stores to replace them, and nothing was *quite right.* So, I decided it was time to bite the bullet and get fit by a store that specializes in it. The pros: I was able to describe what I was looking for in a shoe, had the fitter watch me walk and run, measure me, and come out with several amazing options. The cons: You're not going to pay what you would at a warehouse store. These are all full retail prices--but I figure to be in the right, good-fitting shoe, I'm saving myself in the long run on possible sports injuries. I also walked away with a bit of a feeling that there's a "network" within the community and the store and that I was easily overlooked among some of the "regulars." I had to wait and sort of draw attention to myself both to originally be fitted and later to be rung up. However, as I wear through these and go back to find another pair, perhaps I, too, will be recognized. read more

Awesome shop. Great running store. I really appreciate their expertise and knowledge. Helped me and my wife pick some great shoes and went through every different option without any type of pressure. Extremely friendly. Will be seeing these friends over and over ! read more

The woman that helped completed a run analysis and was VERY knowledgeable. She didn't push the most expensive shoe on me and brought out three shoes she would recommend. I LOVE the shoes I chose and they are working great. read more

I bought a shoe from them 02/10/18 and staff was helpful and they showed me all different types and patiently waited for my decision to which type of shoe I will like. To me shoe comfort is most important thing I am looking for and I will say you must go to this place for your shoe needs. Another thing is this shoe place has almost a high no. of comfy style shoes . read more

After a horrible experience at road runner sports I decided to check out if the shoe fits. I was greeted by a friendly staff member who proved to be very knowledgeable about each pair of shoes I tired on. The prices are very comparable but the customer service will make me definitely come here again. read more

Their helpful and knowledgable staff helped me select the perfect shoes for a trail race and a summer full of training. Thank you!!

I was immediately greeted at the door and put on a treadmill to assess my gait. The sales person who helped described my feet and stride, measured me and brought me three pairs of shoes. I left very happy and liked the atmosphere and helpfulness of the staff. read more

For a hometown specialty store, it's exactly what I would expect. I have been in here a few times to purchase various items, and yesterday was my first experience in the shoe buying department with them. I was well taken care of, and the customer service was awesome. I was able to have a "learning" conversation with the staff and just about every person I talked to had an answer to all my questions and explained it in terms a newbie (me) would understand. They also have a wide selection of "width's" for their shoes. I was able to try both 2E's and 4E's in just about every brand they carry and the staff went out of their way to ensure that I had the RIGHT shoe. I do have to knock a star off for their website though. This seems to be a waste of internet space and doesn't do the store any justice. If I had seen that before I went in, I probably wouldn't have gone in. I will suggest though that once you get past that and go to the store, I believe you will enjoy your experience. I plan to return their in the future for any further running/walking shoe needs that I might have. read more

I've been to this place a couple of times now and every time I am pleased with the outcome. The staff knows what their talking about and explain why you need a certain shoe. Yes, they may be pricey, but that's what you get for having the right shoe for your needs. Their shoes help with so many lower extremity problems it's amazing. They are there to help not make you broke. I love my inserts that I got, my dad loves the ones I got for his dress shoes that he wears daily and my boyfriend loves his new shoes. I will continue to tell my patients, friends and family members about this amazing store. read more

Great local shoe/running store. Staff is super friendly and they carry a nice mix of road and trail running shoes. The best place about the store is their return policy. Shoes can be exchanged for store credit within 30 days of purchase if you're not happy with them. read more

I love to come into this store. The staff is very knowledgable and always helps me find the right shoes and running gear. I don't feel I am being upsold. They don't carry Nike brand, which is why it is a 4 star instead of 5, but they carry almost every other brand you might want. You won't be disappointed if you are a runner and try this store. read more

Very disappointed when I took my daughter in to get new athletic shoes. They store wasn't very busy - one sales clerk told me she would be right with us - I assumed she was going to check out the customer she was working with and then would help us. In the mean time, another customer walked in. After about 10 minutes, the first clerk was still checking out customers, a second clerk helped the people that walked in after us, a third clerk made himself appear busy behind the count straightening up bags, etc. and the fourth clerk (who gave the appearance he was the manager/owner when the Fed Ex delivery guy came in) never even acknowledged our presence. Unfortunate for them - we walked out!!! read more