Great store with a good variety of women's shoes--athletic, casual and even special occasion shoes:…read moreI always like to shop in the clearance section. The only thing that would make this stir better would be if it were larger--like maybe a two level store like the one in Rockville.

Very nice store in a great location. Easy to get in to from inside the mall or outside. The store…read moreis very open and the shoes are easy to see. They are set up by style which makes shopping easy. The staff here has always been friendly and helpful. The prices are not bad and they often have sales. If you are looking for shoes for any occasion, I highly recommend stopping here.

The girl was very knowledgeable and extremely patient as she brought many pairs of shoes out to me…read more She couldn't have been nicer.

I absolutely love this place. The staff is amazing. I usually deal with Kevin or Lisa but the rest…read moreof the staff is very knowledgeable. It doesn't matter if you are a runner, walker or just on your feet all day, charm city will be able to assist.

Came to this store today and out of the two workers, they did not want to assist and help us look…read morefor 4 pairs of shoes. Very disappointing to have a large store in our area and not want to help. They were not busy and it was 4pm. Why apply for this kind of work and not do the job! We enjoy getting our shoes from sketchers, but was forced to go to the other shoe store Off Broadway, and found a few pairs.

I had to return 2 pairs of shoes and Lynn was just outstanding that helped me. She was so nice and…read morepleasant. I was a little worried what kind of service I would receive with my return. Lynn made my husband and I feel so comfortable and we couldn't have had a better person to assist us! Kudos to you Lynn and thanks for your expertise!!

It's so nice when you go to a specialty store and the people there actually know their business!…read more If your feet have issues, I recommend these guys. Not only do they have a nice selection, but I got a pair of orthotics there that were much less costly than the ones at my doctor's office, much less, and solved the problem on the first try! The are comfy and affordable and made all my shoes feel better on my feet! Thanks!

I called and they could not help me as the shoes I wanted were not in stock. I did find a pair off…read moreof MD26 and they are what I was looking for.

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

I've been in this store several times and always find something unique to buy! The prices are…read morereasonable. The staff is always so friendly and helpful! I recommend stopping by for some unique buys!

I love shopping at this little boutique. Even though I'm of a certain age and a lot of the clothes…read morelean a bit younger, I manage to find some great basic pieces and still like to look at the fun pieces I wish I could still wear. Their window displays are always gorgeous. They carry Z Supply, Pistola, Steve Madden, Free People and Free People Movement, a few Spiritual Gangster items and many more. You can catch really good sales too. The staff are always so friendly and helpful and Erycka goes over and beyond for her customers. I would recommend paying close attention to the return policy - 14 day returns within 7 days full refund and 14 days store credit. I was unaware when I purchased and tried to return an expensive sweater I was never going to wear but they were kind enough to give me a store credit despite being 2 days outside of the return policy.

Extremely rude customer service. Called to ask if they were open for in store shopping and was hung…read moreup on in the middle of my question. Called back because I thought mine or their connection dropped out and was interrupted in the middle of my question again and the employee sarcastically/aggressively asked "Hi I was wondering if you wanted to pay my student loans" Called back and just heard background noise and no one would answer my question. Called again and was just sent to voicemail. What. The. Hell.

love love love zebop. amazing clothes. huge selection of different hippie styled outfits. the…read moreservice is 10/10. Sav, Riley, carly, and Gwen are the best people ever. if you have the chance check it out! you won't be disappointed.