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    Charm Dental Richmond

    4.0 (22 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 month ago

    Services - Charm Dental Richmond

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Charm Dental Richmond Photos

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    1 year ago

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    2 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    2 years ago

    Best dental office ever. Great staff, very helpful and knowledgeable. Sarah is always friendly and makes you feel welcomed.

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    4 years ago

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    5 years ago

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    3 years ago

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    3 years ago

    I recommend this place.The dentist is good and everyone is nice and they explain to us everything.We would come back again to this clinic.

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    6 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    Great service and staff Dr. Shah make me feel comfortable even though I'm scared of needles and was really sweet.

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    5 years ago

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    6 years ago

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    6 years ago

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    Review Highlights - Charm Dental Richmond

    . Mehta assured me everything would be fine and he would take care of me, and that he did

    Mentioned in 5 reviews

    Read more highlights

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    Vi T. Tran

    Vi T. Tran

    4.3
    (6 reviews)
    3.1 mi

    Very friendly office staff. Had a dental situation that needs immediate attention. I saw Dr Tran…read morewithin 2 hours. Very informative and helpful. Reasonably priced too!

    The lack of accountability and professionalism this establishment demonstrated is disgusting. When…read moreyou get there Dr. Vi is friendly and welcoming but don't let that deceive you. I usually go to a different dentist so I already knew I needed a root canal & filling, but because it's so expensive I had to wait until I had the money. However, My gums got swollen and I started experiencing really bad pain to the point where I got 0 sleep that night, so I to Dr. Vi, since I'd heard she was good. The visit went well, I explained my situation to her and informed her I would be getting the root canal as soon as the swelling went down. She told me she would send a prescription to my pharmacy and I could pick it up that day as I'd receive a notification soon. Since the pharmacy was on my way home I decided I'd wait there till my prescription was ready, after a while of not being notified about my prescription I asked the pharmacist if my prescription was ready. I was told there was no prescription for me, so I called Dr. Vi's office and was told they were busy and would send it soon. About 40 min later I still hadn't received a notification so I asked the pharmacist again & again she told me no prescription had been sent. I called Dr. Vi's office again but they had already closed WITHOUT SENDING MY PRESCRIPTION!! Still I thought I'll just take Advil all day to ease the pain until tomorrow (Friday) not knowing they were closed by 12pm and still they didn't send my prescription on Friday. THURSDAY-MONDAY I had to go through excruciating pain, I got 2 hours of sleep if I was lucky with some nights not getting any sleep at all. Finally, Monday comes around I got ZERO sleep because the pain was so bad, I had to call them 3 times till someone finally picked up. I informed the front office I needed to talk to Dr. Vi due to my last visit and excruciating pain I also let them know I had not slept the entire night. I asked to talk to the doctor because I know she has to send the prescription not the front office and therefore I felt I should talk to the Dr. .She told me she'd let the Dr. know and have her call me back. About 30 min later I get a call back from the front office again asking if i had called due to my prescription, I said yes that the Dr. hadn't sent the prescription so I hadn't been able to pick it up Thursday. She said the Dr. did send the prescription but that they would send it again (I had a feeling that was a lie because I would of gotten a notification by text if they had sent the prescription but I gave them the benefit of the doubt). Still, I was polite and said thank you. Again, the pain is excruciating so I asked my brother to pick up my prescription for me. About 45 min after my conversation with the front office he left to pick it up (took him about 15 min to get to the pharmacy so it had been about an hour). My brother calls me & tells me the pharmacist told him there was still no prescription for me. At which point I proceeded to call Dr. VI's office again, I informed her the pharmacy had not gotten my prescription yet and was told Dr. Vi still had not sent it mind you every 15 minutes I'm having to use an anesthetic I had bought to help with the pain because it is so bad. At this point I reminded her I have been in extreme pain with little to no sleep at all but she was very dismissive and even said there are people at the office also experiencing pain. I could not believe she'd been so dismissive. I told her I'm sure there is and they should be able to get their medication today so they don't have to go through what I'm going through, I've been waiting since THURSDAY with sleepless nights, and extreme pain. And I've been polite and patient but that really got to me because it seemed like she was saying my pain was not important compared to the other people that were there today. She didn't apologize and kept denying that they had forgotten to send my prescription and said they would send it "again". My brother informed me the pharmacist had checked again to see if there had been a prescription sent for me previously but there was none and she even went out of her way to check if they had sent it to the wrong Walgreens and said if they had it, would show up in their system. They had not. Finally, I get a call from Dr. VI's office telling me they had just sent the prescription, I immediately received the notification so I know they lied when they said they had sent the prescription out Thursday otherwise I would of gotten the notification. They had no empathy and I never received an apology from anyone and Dr. Vi never bothered to call me.

    Charm Dental Richmond - generaldentistry - Updated July 2026

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