Approximately five years ago, my dentist retired and sold her practice to Drs. Bryce Miller and…read moreMatt Chen. The practice was subsequently rebranded as Burtonsville Dental Suite or BDS. As with many changes, this one brought both anxiety and apprehension. I was uncertain if I would like the new dentists or how they approached dentistry. I was further stressed by what I would be forced to do if it turned out this change was not one that I could withstand. My stress levels were soon found to be unjustified. While I have had several visits with Dr. Chen, most of my time the past five years has been spent under the care of Dr. Miller. Therefore, this review will focus primarily on him. However, it should be noted that my comments pertain equally to everyone in this practice. After several routine visits for cleanings, it became necessary for me to have a crown which involves needles to numb the area. I have had a lifelong dislike of needles of any kind and for any reason. When I arrived for my procedure a bit early, I crossed paths with Dr. Miller and when he asked how I was, I told him I was stressed about the need for him to numb my mouth using needles. When he heard that, he stopped mid stride and told me that he did not want me to stress while waiting. He led me to the chair and told me he was exceptional with needles and had even numbed himself. I was skeptical. He gave me the first needle as quickly as possible and I very quickly learned that he was not exaggerating. I have never had an experience that was so pain free. This experience, as well as those that have followed have eliminated my fear of needles and injections. Over the years, I have come to trust, respect and admire Dr. Miller's dedication to his craft, as well as his compassion towards his patients. He takes the time to explain what he is doing and why. He listens to my concerns and he answers my questions. He speaks to me versus at me. During a procedure, he will not only tell me where he is in the process but will stop and ask me if I am okay or if I need a break. Dr. Miller is young. Very young! He is younger than my children. He is also up to date on the latest techniques and technology. The practice puts patient care ahead of profit. The office is state of the art. The visits are never rushed. The entire staff is professional, respectful and courteous. Whenever I have had any procedure performed, other than routine cleanings, Dr. Miller or a member of his team has called me to check on my recovery and ask if I need anything. When my wife had some extensive work done recently and had a problem, I called the office after hours and left a message detailing the issue. Within minutes, Dr. Miller called to obtain more details and ask if she needed to be seen immediately or could she wait until the next morning. Dr. Miller is incredibly passionate about his work and compassionate about his patients. He has taken dentistry and raised it to an art form. This change has had a very happy outcome. Thank you!!

I chipped my front tooth- they saw me the same day and Dr T.Golden did an excellent job of…read morerepairing it ! I was extremely pleased and impressed by him and all of the staff ! Susie at the front desk was delightful ! I don't remember the name of the dental assistant but she was great also ! I would like to say a big Thank You to everyone!

Doc! You have done it again!!…read more This Practice is AMAZING. Its small, clean, and the staff is very attentive. Before finding this gem I NEVER enjoyed going to the dentist. My first time here I actually fell asleep - while getting a deep cleaning! That should tell you how comfortable I was! Fast forward 7 years and Im still here! They keep my mouth right and they never upsell or gouge you on prices and insurance. Give em a call and tell them Elliott Said hello! You will be taken good care of!

WEN I TELL U I LOVE THIS PLACE, Dr. Winfrey, Regina and the other team members (with the exception…read moreof one person ‍) I MEAN IT I LOVEEEEE THE SERVICES THEY PROVIDE! Yes all caps bc I am yelling! LOL You are treated like family. Everyone remembers your name and not bc u are just a client. They are VERY ACCOMMODATING and BEAUTIFUL PPL. Everyone on the staff has beautiful teeth, and the facilities are immaculate and sanitary. If your cold, they have blankets, if ur thirsty they offer water. Regina, "the bomb hygienist", has you covered. She keeps my mouth feeling like a million bucks not to mention my bomb white smile. I come all the way from Clarksburg, MD bc I love this place so much! I give them 4 stars only bc that one staff member who never fails to make me wana cuss alittle......‍

It was a little hard to find the office because there are many family dentist signs…read more But once there service and treatment was excellent. I was called to back right away. Dentist (Dr. R) had to review my dental history, which my previous dentist had burned to a CD. My previous dentist retired. The information was transferred Dr. R's program /system right away, so Dr. Ramondo didn't skip a beat. She wanted to take X-rays and double checked my history so we weren't X-raying too much. She did a very thorough exam and cleaning. And also checked my bite guard. Dr. Ramondo and Brenda were very friendly. To better understand her, Dr. R took the time to explain things on a model of upper and lower teeth (like dentures). The visual and verbal explanation was clear. Overall, a pleasant experience!

Very friendly and pleasant Doctor and staff. I had a routine checkup & cleaning and later a…read morefilling. Both procedures were painless. I definitely recommend this Dentist.

Doctor is very experienced and takes pride in her work. Extremely friendly office, neat clean and…read moreup to date.

Let me start off my saying this.....I HATE the dentist. It gives me so much anxiety. Just an all…read morearound horrible experience for me. But, of course dentist visits are very necessary, so I am glad I've found Columbia Prime Dental. The staff here are all very nice, they smile when you come into the door. They are helpful and kind, seems like a great place to work. The dentist is wonderful, I have never walked out of a dentist office satisfied with my experience until switching to Columbia Prime Dental.

My tooth was loose and in pain from infection. I called Laurel Dental Associates and explained my…read moretoothache, and they got me an appointment the same day. The Dentist did a wonderful job to get rid of my toothache, he was compassionate, gentle, and explained the whole procedure while getting fixed. I felt very comfortable, relaxed, and respected. The staff were all wonderful and friendly. I give a big thank you to the Dentists helper, she was wonderful and I can't remember her name. I've never felt so much compassion before. The only con was, it was expensive to get one tooth pulled. I'm on disability and can't afford dentists. I have no insurance, was hoping they'd charge me according to how much I make monthly, but sadly no. If you have dental insurance, I highly recommend.

waiting period wasn't long like at my previous dentist, everything was cleaned and the front desk…read moreladies were very nice, I also felt like treatment wasn't push like in other places.

The staff was kind, but unfortunately my cavity filling did not resolve the issue and I'm still…read moreexperiencing discomfort afterward. I wish the issue could have been more thoroughly treated at the time of service. I also hope follow-up care and patient concerns can be handled better moving forward.

Dr Islam did a great job fitting my new denture. The whole staff was was courteous and very helpful.read more

Very good doctor and easy to do appointment. The staff take…read morecare of my children with patience. For me the follow up of all the treatments for my children is very good and helps us if we need rescheduling an appointment.

Thank you for your response. I would just like to clarify a few things because I believe there is…read moresome misunderstanding regarding what actually happened. First, there were no multiple text reminders as stated in your message. Also, I have no issue with your policy of not scheduling multiple family members on the same day. That was never the concern I raised. My concern is specifically about the communication and customer service I have repeatedly experienced from the front desk. I normally call several days in advance sometimes even a week ahead to reschedule or adjust appointments when necessary. On this particular occasion, my son had an oncology appointment, and I called three days before our scheduled appointment to explain the situation and make an adjustment. Unfortunately, I was not given a meaningful opportunity to explain my concern or properly address the scheduling issue. This has not been an isolated experience. I have encountered similar communication problems more than once, twice, or even three times. That repeated experience is what led me to raise the concern in the first place. I also want to clarify your statement that we called after the appointment time. I personally called three days before the appointment. Because I was unable to properly address the matter with the front desk at that time, my husband later called on the day of the appointment. I have documentation showing that I called your office three days beforehand, and I am happy to provide it if necessary. Based on your response, it appears that the information communicated to you about what happened may not have included my earlier attempt to contact the office. That communication issue is actually part of the concern I was trying to bring to your attention. I fully understand that your office expects patients to respect its time, and I agree. At the same time, patients should also be given an opportunity to communicate legitimate scheduling issues and should be treated respectfully when doing so. Thank you for your response. I simply wanted to make sure the facts were clear.

The Staff is nice and accommodating but the waiting time frame when paying out of pocket is a bit…read morelong and it's not something you can change your mind on and get your money back that fact that they don't have a lab on site should be made clear at the first appointment having to wait for something to be mailed back and forth between them and the lab is a headache especially when having denture or partial made to not be able to have it made directly in office and available within 30 minutes to the next day after you've had all the surgery you've done is a bit problematic especially when you're ready to get your life back on track , but you're having to wait one to two months just to have a partial maid and fitted because you're having to wait for the time it takes for them to send it back-and-forth that should all be made very clear before you pay for whatever service that you're getting not finding out afterwards that oh this is actually gonna take a couple weeks because we have to send it back-and-forth because we don't actually have a lab on site I wanted to have all of this done before my birthday, and came in with enough timeframe that was not the case I paid everything upfront out-of-pocket ended up having to cancel my birthday now it's interfering with family events all because I'm having to wait to send something back-and-forth between the dentist and the lab instead of there being an actual lab on site and when I expressed that I needed this made very fast they should've told me that they could not offer that and to take my service somewhere else instead of taking my money and then being like oh this is actually gonna take about a month after you've had your teeth and stuff pulled. I've gotten a partial made in a day that lasted almost 10 years because they had a lab on site.

Terrible service. I arrived with no pain and returned home with pain in all my teeth, because the…read moreperson who cleaned my teeth did it so quickly and so hard that they even made me bleed. This has never happened to me before. It's terrible how these kinds of people can work like that.It's a shame I don't know the name of the person who cleaned my teeth.