I am a Tremont Pointe resident. I filed a complaint regarding fraudulent services. They closed out…read moremy work orders without completing the work. I provided pictures with the details and still have not heard anything from the manager nor the actual management company. Absolutely disgusting! The condition in my unit is deplorable. Even after showing proof of this. They continue to fraudulently close out work orders. I filed on 1/11/26, and now I have work orders dated 1/14/26. How is that possible? No response via the BBB. They have completely failed me!

The landscaping is horrible as you can see. The fence been in this condition for 15 years or more,…read morerent at its highest here is $1491. The controlling access Parking is inoperable, the development itself is in a nice location the management team just don't take care of their property properly. I believe because of the city it is located in the management team do not make it a priority to upkeep the property. Need NEW Management

Have no AC during a heat advisory, and emergency maintance has yet to reach out to me, although I…read moreput in the request nearly twenty four hours ago and have called the emergency hotline six times.

Great property management and restoration company. Very easy to work with and responds in a timely…read moremanner to all maintenance issues. They utilize a tenant portal so you can easily pay rents or request service without ever leaving your home!!!

Sleep on a park bench or pitch a tent, but do not use this company! Our rental was grossly…read moreoverpriced, reeked of mold and HAD NO HOT WATER. The so called "repair man" showed up 7 hours late, was clearly unqualified and high as a kite. He watched You Tube videos to try to figure out the hot water heater, but accomplished nothing and left. We had no hot water for the entire extended weekend we were there. There was no solution and both VRBO and ADOBE bucks did not rectify the matter. HORRIBLE!

For over a month asked for early check in, check in listed at 5:00 PM! They wouldn't even try…read more Drove to house at 3:00 and cleaner was just leaving and said no problem. I had Adobebucks person on the phone and handed the phone to her and said please tell the boss at Adobebucks what you just said about us checking in and leaving bags as we had a 5:00 rehearsal. It was difficult and they were not nice about it. Then, they preset the air conditioning to shut off at 11:00 PM and not turn on again until 7:00 AM and it was hot! Daughter had an asthma attack because of it but they could care less. It was all about the owners wanting to make more more money at our expense! I'd find someplace else if I were looking in St. Louis again. The rate was also twice as much as another 4 bedroom we rented a 1/2 block away for the wedding! No value, no decent check in, no air conditioning at night and no customer service, accomodation or even apology!

Not only is this a horrible place to live at any of their managed properties due to the lack of…read moreCorporate Care but it is a horrible place to work as they limit you to what you can do to help the people that live here in these communities . I used to be a maintenance supervisor over one of their properties and they start off letting you do good by helping as I was earning them five star reviews from the tenants who were management hurt due to poor management prior to me . The workload is extensive due to lack of proper management and they limit your spending because they're concerned about their bonuses at the end of the month so what maintenance needs can't be gotten because of corporate greed . They find a way to get you out of there when you do spend because they have already pre-spent their bonus money so they're counting on it and their bonus is far more important to them than their tenants because at the end of the day when they go home they don't have to look at their tenants . Once they lock you in to a lease you're in there and they don't care about you anymore because you're stuck and they know it . I'm telling you this from experience working with them because I tried to make it a better place for the tenants and a better place for the management normally my formula is a servant leader that provides great tenant retention as well as management satisfaction with my work but this only works when they allow it to . Money is more important to them than people just know that when you come here to look at these places when you look at all these reviews they're all true every one of them not only the ones here but the ones that are on Google those are all true and you can blame the office managers for that the district managers for that the corporate all the way up the ladder into Illinois red brick management is evil . Don't rent from any of these places they manage or you will be done the same way and they will just smile to your face and try to make you feel good about everything and then they will let you down and let you down hard .

*Contractors* trespassed in our backyard, blocked our back driveway, and used threatening language…read morewith me and my fiancé. Unprofessional and disrespectful toward existing neighbors.

I have a slum lord in south Saint Louis who did not take care of anything on his property premises…read morewhile we were there front door on one hinge no windows in apartment closed etc... Yet my family and i lived at station plaza apartments now for 5 years. I cant speak on my first year with this property because i signed an non disclosure agreement and they also got rid of the previous manager. Debbie Jackson is the current manager . First words she ever said to. me after i said Hi can i pay my bill with you , was " Im only here to collect checks put people out " Never once did she mention take care of the property or the people living there. Like a prison Warden. Since then this lady has tried to unlawfully put my family including kids /babies some time with 2 weeks warning . This time i was asked to leave against a Missouri law that states if a baby is born within a leasing period the 4 people to an apartment does not pertain to their situation. However we have not been spoke to about this or even told thanks for living in the community once. We dont want to live here and been looking for suitable homes . This lady has been trying to make my family homeless . Stressing our life out. Weve been going from packed to unpacked every year with babies in our house. We dont owe money and i have more stories to prove this company and this lady are both trash Trash BAGS. Yet i dont have time and energy for it . I dont want any other families moving in this place . The maintenance man sucks smokes weed on the property with other tenants. when ever he comes to your apartment its always an excuse why he cant do something or has to get you old ass dirty equipment from another apartment and bring it in yours. We were told we would have new carpet or carpet cleaned since someone lived on the same carpet before us for years and we lived there for years. They made simple excuses like your furniture would have to be moved . ( We own a moving Business) so this would be nothing. We were also told that other things would be done but they were not done. o manager also said due to having a baby and work orders not being done we have to be gone at end of our lease. Not to mention we are on a month to month Annual lease which i dont know how the hell thats legal . Please do not move to this property . This building should be removed from the area .

HORRIBLE, communication and response times are horrible. Apart from getting money from you, they…read moreare pretty inefficient at everything else a property management company does. No response is pretty much the standard from the head dingleberry Jamie.

They are not trustworthy. They take advantage of the elderly. Never fix anything now they have sold…read moretheir properties to another management company and they are no better!

DO NOT DO BUSINESS WITH THESE PEOPLE!!!!…read more This would be a 0-star review if it were possible, like many of the others here. We own rental properties in St. Louis that were being managed by BBW Homes until they sold to Poplar homes (we wrote a review for them as well) in Fall of 2023. Barb and Brad Westre were very good PMs to us for the first 2 years. They invited us to their home, made us feel welcome, etc. and seemed to be doing a good job with management. We've since learned otherwise on all of our rentals. They charged thousands more than their make-ready estimates and work order maintenance (which were handled by their own maintenance people). This is not uncommon, however, it is unethical with the amount of overbilling and when the charges are as they were and completely inappropriate. One example is that we were charged for many, many things that tenants should have been charged for. We don't even know if they charged the tenants and us as well because they claim not to have maintenance records that they SHOULD HAVE TRANSFERRED TO POPLAR HOMES but no one seems to have them. When they sold to Poplar Homes, they claimed that we still owed them thousands of dollars for these make ready and repair charges. Poplar home paid them out of our rents even after we instructed them not to. We don't have room to write all the stories but we will be contacting Elliot Davis of Fox2Now News to brief him on our story. We HIGHLY RECOMMEND all of you with these experiences to do the same with your local news channels. You should also leave 1-star reviews wherever you can, here, Google, Facebook, etc. We are looking for recommendations for an experienced, attorney who has success with class-action lawsuits in St Louis. These guys think they're too big to be stopped or at least do things equitably for tenants, particularly the elderly (the same as Poplar Homes), but nobody's bigger than all of us together. This review will be updated as we move through our experience with them, stay tuned. There will be more to come....

This company is unethical, they have NO business etiquettes. I applied and inquired about an…read moreapartment in early January. Within days I was texted and told that I was approved for the apartment, and right away the apartment manager asked for my deposit, etc. Nit once did he mention anything about seeing the apartment, but he was animate about collecting what monies that were due. weeks went by, and every attempt I made to see the apartment was declined with excuses and meetings . J finally saw the apartment 4F just two days prior to move in; sloppy painting on the floors with debris trapped under it. the washer and dryer left pulled out in the middle of the kitchen floor! It wasn't until I moved in that I saw the mold, the mildew inside the appliances, and around the HVAC. To sum it all up, I had one serious asthma attack after the other there! moved in on the 2nd of March, and from the 6th I was repeatedly hospitalized ! the appliances never worked. they called themselves changing them out, but only to bring another useless one that never worked! I suffered so much in just three months. 1) my door was left open after they came in unaware. 2) my package was stolen dye to me not having access to the mailroom. 3) the aoo P srtment flooded several times, damaging my things. 4) The roaches were in the Kitchen near the mold, mildew, and water. I had to spend extra money at the coin laundry, because my washer/dryer never worked . They all lie! And lie more to cover up lies!

My son leased from them. I wish he had read all these reviews. When he moved in the smoke…read moredetector was missing, carpets were filthy (not even vacuumed), refrigerator seal didn't work, the vanity was peeling, the closet doors in both bedrooms were warped and off their tracks, etc. A real dump! Then his AC broke down. It's been broken for 2 1/2 weeks in the middle of summer. They have no urgency to do any of these repairs. I don't understand how they get away with this. I understand from speaking to an attorney that the Missouri legislature is very Landlord friendly which is a joke. Also, why do the employees work for a company like this? I would hate to work for a dishonest company. We are so out of there once his lease is up.