would leave 0 stars if i could . i came in to trade in a iphone 14 and upgrade to the new 17pro max…read morebut ended up walking out because the service was so bad. Literally considering switching back to at&t

Complete RiP off. Cancelled service on the 3rd…read more They charged until the 24th because that is their policy. Fu** that.

HORRIBLE SERVICE!!!!! They billed me a full amount after I had already moved out of my home. I…read morenever received the box to return my modem. I called their billing department and it was someone in another country who was no help and who wanted to be no help. I tried to call about the modem and it just keeps you on the phone for hours saying "the estimated wait time is less than 10 minutes." DO NOT USE THEM!!! You will never be able to speak to a real person or anyone who actually cares and wants to help with your account. They will keep billing you after you cancelled service and will not give you any way to speak to someone who will help you! Horrible value and horrible service! There is NO SERVICE!

Our service went out a week ago. Not sure why it took a week to get someone out to repair. That is…read morenot acceptable if you work from home. The technician first stated that our equipment was outdated and he updated. He then advised There is a problem with the tower by the street that we share with a neighbor. He came back with a part but could not resolve. He advised someone would be out this morning by 9 am. Someone called at 5:30 to advise they could not make it today. This is not our first go round of long waiting for repairs and broken promises. Not sure how this company survived except there are few providers in this area. We do expect a credit for the days of lost service. Their prices have doubled in about 2 years.

Courtney knocked it out of the park on this Starlink installation. He showed up in the time window,…read morelistened to what I wanted done, and nailed the installation with practiced speed and proficiency. Having gone to another installer who had a lower price and was disappointed, Courtney pulled it all together in perfect fashion, and made it work. use this company and you won't be disappointed.

On time (actually early) installation. Over and ABOVE service. Excellent explanation and review of…read moreDish features. Can't say enough good things about the experience.

This "company" (Kinetic) has the worst customer service, and they raised the price of my service…read morewithout informing me. Total trash bag company that makes you wait on hold for extended periods of time and they attempt to bully you when you request a disconnect. Well, the last time I looked, this is still the good old USA where I can "still" do business with whom I choose to do so. Listen up Kinetic/Windstream: if you want to get , and retain new customers, then improve your business practices. It's pretty simple.

RUN FAR AWAY FROM THIS COMPANY IF YOU CAN! It is the only option where I am in Rabun County. We…read morehad service installed 3 years ago -- at the time, the installer told us we needed TWO ports but only ONE port was available. He installed it anyway. We've been paying ever increasing rates for "up to 10MB" per our bill. All the customer service reps in Puerto Rico say our internal paperwork says we have only up to SIX mb. So we're paying for 10MB and 2 ports but have only 1 port and up to 6mb. We've repeatedly complained that A: every single day we have outages, lags and blurs if we attempt to use more than 1 device. B: with 1 device, we get 6mb maybe, sometimes. With 2 or more -- forget it -- we get 1mb or 2mb or maybe 3mb. They refused to send a tech out until finally today. We had finally reached a human being who listened and could see that we had only 1 port but needed 2. We waited all day for the local tech --- only to have him say the paperwork wasn't done correctly -- it should have been written up as a service call. He understood all about the port situation and said he'd speak with "Zach" in Hiawasee and Zach would get us squared away. Zach called us a short time later -- he is in BILLING! Not tech support so he was of no use to us and he transferred us back to Puerto Rico and the same useless tech support we have been dealing with over and over and over. We're calling a Star Link installer to meet with us next week at our home. It has been an absolute nightmare trying to get anywhere at all with Windstream and trying to get a technician to come out to see if there are any ports available now or to see if our installation was not done correctly. We have not gotten what we are paying for for 3 years now and feel like we are owed a gigantic credit.

Kevin did a FABULOUS job mounting our tv!! He was extremely quick to respond and was so easy to…read morework with! We are so pleased with his work. Highly recommend!!

They never completed the job and damaged my property. Paid them cash upfront. Won claim against…read morethem, waiting to collect.

The internet service itself is great - very reliable, and the guy who did my installation was…read moreawesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-up lie about their prices to new customers. They repeatedly try to put an equipment rental fee on my bill even though I supplied my own router. They'll also raise your bill every year with no justification. And forget about the "prepaid Mastercard reward." I never got mine despite calling about it numerous times. If I had any other option, I'd go with another company just to avoid giving Kinetic another dollar.

To: Kinetic Windstream From: Dana…read more 03-12-2026 After 4 attempts to make an appointment to upgrade my wifi, 3 appointments have been cancelled. One of which I was not notified. (How professional is that?) I have a house in High Springs. . I do not live there. I have a tenant with a busy job who cant take a day off to meet you at the house, therefore I need to drive 5 hours north to meet you there. We have an appointment set for April 24th, of which YOU sent me appointment options. I still receive daily texts annoying me to make an earlier appointment. Yesterday my tenant informed me that you sent me a threatening letter that I was going to be charged $30 a month because I "couldn't meet your deadline" This is BS! You better NOT charge me $30 bucks because I have been making appointments all along! Yes, and you WINDSTREAM have cancelled 3 of them. I am reporting you to the Better Business Bureau as well. We have an appt set for April 24th. I have to leave work and drive 5 hours to get there. You better NOT cancel on me this time! Dana

This store has employees that are thief's and liars…read more First they added another line to my account and knowing I am the only person on my account. Secondly, they told me my phone was free, I see the bill and I am being billed monthly for a $600 phone that I was told was free. Will never do business with them again!!

The staff is very knowledgeable and the customer service is excellent all around! They offer a…read moregreat selection and make the process quick and easy. I'd highly recommend buying from this location!