I been a customer for years. My battery has started to drain drastically out of nowhere. 2 phones…read morewith this store . I go into the store to upgrade and I'm not approved. I've had home Internet service with them . 2 devices and then now I'm not approved ??? They are definitely not what they use to be. nothing about my credit has changed. The store clerk helped the best he can

My wife and I are buying a new home and needed internet and cable service. We checked on…read moreSpectrum's website and it said they could provide service. We called, placed an order for the day after we close on the purchase, and thought everything was ok. Unfortunately, a few days later we get a call from Spectrum Construction Support to let us know that they can't provide service to us due to an easement issue. They said they would have someone call us, but no one did. A day later we received an order cancellation email. Now we need to find an alternate TV and internet service provider. DO NOT TRUST SPECTRUM. DO NOT USE SPECTRUM.

Itel Networks has a really great response time, and their cost savings over the local carriers is…read morefantastic. Blair is a person you really need to talk to if you need to save your business some money.

Had a new iphone delivered but couldn't complete the final set up. Went to this Xfinity store and…read moreChristina took great care of me! Easily fixed my problem and got my new phone working great! And then she looked at my home Internet and found a way to double my speed and lower my price as well. Christina was wonderful! All the staff were friendly and seemed like they enjoy their jobs. Thank you Christina!

I suggest you AVOID this store! I went to this store to purchase a replacement phone while keeping…read moremy existing number. The new phone was set up and my data was transferred. I was told that Samsung was running a promotion for a free tablet with the phone that I purchased with no increase to my existing monthly mobile bill. Deal, right? NO! I checked my account when I got home and found the following: my old phone was still on the account and I was being charged for a new phone number on the line. I was also being charged for the tablet with a new phone line for the tablet. Thankfully, a trip to a Comcast owned store resolved my issues.

I recently moved back to this side of town and needed to get my internet set up, so I scheduled a…read moremodem pickup at this location. Wrong move. I wish I had read the Yelp reviews before ever stepping foot in here, because I ended up back twice. The first visit, I figured it would be quick: hi, I'm with Xfinity, here to pick up a modem, thanks, have a great day. Instead I got roped into what felt like a timeshare presentation about signing up for Xfinity Mobile. I told the rep upfront I needed to get back on the road, but that didn't stop him. He pulled out a piece of paper, questioned how much I was paying for my service, then finally went in back to get my modem, all while I kept saying no thank you. He sat back down, brought up his manager, and said that since I'd signed up through a special package with a free year of Xfinity Mobile, it would really be best if I signed up today. I said no again. He then told me that if I declined the mobile activation, Xfinity was required to let me know they could add an extra $40 to my bill down the line. I said that sounded like a deceptive business practice, and he acted offended, saying "deceptive" was a pretty harsh word. When I asked when that charge would actually take effect, he admitted there was no set timeline, it could just happen at any point, and then tried to sell me again. I finally said I just needed the modem, thanked him for his time, and walked out after about 20 minutes. Round two came when I had issues with the Xfinity Mobile app. I did the usual troubleshooting, called customer service, got escalated to "the highest level of tech support," and was given a reference number and a promise of a callback. Three weeks later, nothing. I called again, sat on hold for 30 minutes, talked to a rep, got put on hold for another 15, and was then told I'd need to go into the store. So I did. There were at least seven employees, four people being helped, two more in line, then me, then a ten minute wait, then three more people behind me, then another five minute wait, all while three employees stood around doing nothing until someone finally suggested checking people in so the line, which by now stretched out the door in the July heat, could actually move. Once seated, I was called back fairly quickly and explained the situation. The rep said someone else would need to help me. Thankfully it wasn't the same guy from my first visit, though he was working that day, which made it almost funny when the rep I was talking to while waiting tried to sell me Xfinity Mobile too. When I pointed at him and described my earlier experience, she basically called him a liar, since Xfinity doesn't actually charge you for skipping the mobile package until a year after you sign up for service. The second rep finally came over, I explained everything again, and after about ten minutes of him fidgeting with settings and handing my phone back without turning my VPN back on, he said there was nothing he could do. Then, of course, he tried to sell me Xfinity Mobile too. Who's your carrier, how much is your bill, the whole routine. At the end of the day, the reps at this store don't seem to care about actually resolving your issue. It's obvious they get some kind of commission for signing people up for mobile, and it's blatant to the point of being uncomfortable. Here's the kicker: later that same day, on a whim, I tried once more to fix the app myself. All it took was disabling Safari cookies on my iPhone and restarting the phone. That's it. After three weeks of waiting on "the highest level of tech support" and an in-person visit where an experienced rep did nothing but try to sell me something, I fixed it myself in five minutes. Do not go to this location. Go to a different Xfinity store. I would never set foot in this one again.

Had a concern that was stressing me greatly. Omarion…read moreHaywood and manager Bola helped with caring to solve my concerns. Thank you both for your help. Jerry Knox

Laughable service Internet cuts out literally several times…read morean hour Service guy came out and "turned up the speed" on the modem which did nothing. I live in Gainesville GA Avoid this company like the plague. Do not tolerate these half a$$ greedy companies not giving customers what they pay for. Unbelievable how bad this is. I can't even watch an entire movie without CONSTANT loss of wifi

AVOID this company at all cost!!! This is no joke. What's the worst experience you've ever had…read moredealing with an internet provider? I promise, it will be better than dealing with GigaMonster. I thought, they can't be worse than my only other option, Comcast. Comcast leverages their size to engage in horrendous business practices. But at least Comcast employees have always been nice and when Comcast has outages, they address them reasonably quickly. GigaMonster fails at these basic business functions. Every support person I spoke to, during this current five hour outage and counting, has been dismissive or even rude. And all the BBB complaints seem to corroborate this experience. If you think they have cheap prices, it is for a reason. They obviously don't spend any money on customer service nor maintainable infrastructure. I gave you a chance, GigaMonster, and you failed miserably to reach even my already low expectations. Good riddance!

I just want to say that I started out with Boost Mobile in Mobile Alabama in/around 2013/12014 with…read morejust a cell phone purchase and there phone and data plan. They have been a reliable and no fuss no gimick trying to market and get more money from you and no contract company. pay your money each month and get good and reliable cell phone coverage and service. only once did they really make me mad when they asked when i was calling to make my payment via my debit card if they could go ahead and take out the next months payment. i didn't quite catch what they were saying on that automated line and i pressed what i thought was just making my monthly payment but i hit the button that agreed to them taking out my next months payment. i was infuriated that a company would help themselves to my money like that. they made it right by waiving payment on line fees for me. i recommend boost mobile highly. great coverage, no hassle company with good phones. i don't know why anyone thinks they need a contract with some of these high priced companies like verizon. you don't get anything more from them than what i got from boost and they are just better at spending your money on marketing and making you think they have something you need. hope this helps someone.

Had an outstanding service at this location today. Staff was extremely friendly and helpful. My…read morecracked screen was fixed same day in about an hour due to the high volume of customers. Despite several patrons entered minutes before close. The Staff Stayed There Well Past Close To See All We're Attended To AND Satisfied.

Navigation had me doing a little Verizon scavenger hunt first, so heads up. Getting there was more…read moreconfusing than it needed to be. But once I made it inside, the experience straightened itself out fast. Staff was on it. Nice. Ready. Helpful without dragging the moment out. I had ordered something online for locker pickup, and the woman helping me jumped right up like she already knew the assignment. No attitude. No long face. Just straight to it. I had a few questions about setup and she had the answers immediately. That part mattered. Nothing worse than buying tech and then standing there while somebody reads the box with you. Not the case here. She knew what she was talking about and made the whole thing feel easy. The store was clean. Organized. Calm. In and out without the usual wireless store stress spiral. it's giving... one competent employee holding the whole franchise together.

Avoid this place-- the employees are all insane. They refused to allow me to pick up my home…read moreinternet box despite placing the order through the app and receiving texts that it was ready to pick up and they confirmed it was there. However according to them, I could have it delivered to my house. How does that make sense. The employee didn't see how ridiculous it was. Her name was X and she couldn't be less helpful. ATT is about to open down the street. Just go there