For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

If you go to this location............... ask for Justin or Rayshawn. If neither is working that…read moreday, LEAVE. If either is with a customer WAIT. My family mainly, ONLY works with Justin. Justin is absolutely AMAZING!!! We have been giving him a hard time since we first met him in April I believe. We came in for a plan change. We be hitting him with rapid fire questions in succession and he fields them all without breaking a sweat. He always guides us in the direction we need. He is extremely patient and polite, respectful and incredibly knowledgeable. He's just all around fantastic!!! He is extremely helpful and goes above and beyond. He understands our needs and works diligently to address them. My mother and I recently upgraded our phones. She needed a tutorial and I needed to complete my upgrade. Originally she was scheduled to work with Justin but when it came time for her appointment. He was out sick. He attempted to contact her to reschedule the appointment. She was impatient and opted not to wait. The rep she worked with didn't give her the assistance she needed. She left the store with a new device without knowing how to use it. So when I went in for my forced upgrade because the speaker went out on my phone, she was with me. Justin assisted me for over an hour with my upgrade and he gladly turned around and worked with my mom. He showed her how to use her new device. I still had questions once I left the store, I was able to reach out to Justin and he walked me through precisely how to resolve my issue. One time Justin was unavailable and Rayshawn stepped up to assist. I see he has a loyal customer base as well. He is FUNNY as hell, really needs to be a comedian. He is knowledgeable and patient. His first goal is to get to know you and determine what are your needs and wants. He then deciphers how that equates into choosing a new device that will work best for you and not put a choke hold on your budget. He is very respectful and takes his time. Let me tell you, when my family steps in the door, we're coming in four deep, sometimes it'll be less but we roll deep. We're expecting the customer service to be above and beyond and I promise you, if you work with either Justin or Rayshawn your Verizon experience will exceed your expectations.

My experience here was a breath of fresh air after having a very frustrating experience right…read morebefore at a nearby Spectrum location. The other location told me to visit the Kirkwood location, and apparently we were the fourth people that day to be passed along to this location because the two employees working here knew exactly what we needed the second we walked in the door. Both guys working were super knowledgeable, kind, and friendly. If I ever need to go back to the Spectrum store, this is without a doubt the location I'll be visiting from now on!

Besides my internet service constantly being out of commission for periods of time and only getting…read more1/10 of the speed (per speed tests) I'm paying for over the last 12 years, today I called in to cancel service to move to another provider and the rep refused to cancel my service. He tried to keep me on the phone asking me over and over what provider I was switching to and what was I going to pay. When I told him that I didn't want to discuss it and to please go back to the subject of cancelling, I was told "I asked you a question and you don't get to dictate how this conversation goes"! Blew my mind. THIS ISN'T A COMPANY TO DO BUSINESS WITH! Spectrum, you're not doing yourself a favor by keeping people like this on the payroll.

The agent who helped sign me up for internet service was tremendously helpful and knowledgable…read more The people at the retail store (Maplewood Commons), where I picked up my equipment, were really nice and helpful. I opted for the self install and it was exceptionally easy. I was able to complete the process on my own in about 15 minutes and that includes finding the coax outlet in my new home and the time it took to register the modem on the network. We really appreciate how nice and helpful everyone was.

Wish I could give negative stars…read more I cannot believe how incredibly short sighted and incredibly rude mobile customer service is. You can be naive and hedge your bets you won't have to contact customer service but you certainly will and when you so don't try to reason with them. I also know that they won't keep a lot or notes that the issues that their devices caused, that would find your situation out of their "policy box" won't matter. They'll find a way to make you pay them for high priced devices or they'll cut you off. Yes, there's more to the story, and no, I'm not chopping it up here bit don't say you haven't been warned and if you're there and haven't had a terrible experience yet, you will eventually. I'd leave then while you're ahead. In my world there a bunch of thieves that will never have to answer for their crimes. I don't ever bother with these reviews, and I don't bash companies that deserve bashing but this has been unprecedented. Worth repeating: YOU'VE BEEN WARNED Don't bother commenting or trying to dispute, I literally will not entertain this BS anymore. If you're dumb enough to defend a company like this, you don't deserve my response.

I dont know where to start. I have charter internet and have for about 2 years. I called to bundle…read moremy TV with them to see if I could save some money. After talking to their sales rep, I was told that I would get all of these channels, a home phone (which we have never had. We like most, just rely on our cell phones), as well we would get upgraded to the 100 mb download speed. So I went ahead and canceled my service with Dish Network. When the service guy got to my house, he installed everything for the TV. But he had no record of any internet speed upgrade. He and I called the service department, and they said that they could not and would not upgrade my internet service unless I paid an additional $60 per month. They admitted that their sales rep did promise the upgrade, but that they would not honor it because she was wrong. My business is custom software and online services. So a fast internet is very important to me. But Charter was completely unwilling to work with me or take any actions to fix their own error. I kept asking for the next level up representative, and after talking to 5 different people, I got nothing but the feeling that they could care less if I just took a hike. And the fact that I was only saving a cost of about 10 dollars per month, but getting a service that has a completely antiquated look and feel when it comes to their TV software, I was happy to say, "just take this crap away". Charters DVR box is HUGE. It is also out of date, and their user interface is complete junk and hard to figure out. I now have to call Dish Network back and ask them to come out and re-hook up their equipment. I would strongly suggest staying away from Charter as a whole. If you are looking for a company that focuses on good customer service, then I would go anywhere else. Anything has to be better.

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

This is my first review of anything on Yelp…read more DO NOT WORK WITH MIKE - I came in for new phone - he said i couldn't trade in my phone, gave me 2 phone numbers and 2 payments without my knowledge. Went in to fix things and it took 2 different 1-2 hour visits to fix, staff was less than enthusiastic to help with something their coworker messed up. Miserable.

They sell you on faster internet service with their ATT internet air product (fiber not available)…read moresaying it's better and cheaper than our old broadband. Well, it's not. It constantly fails/ cuts out. If you call you get directed to use the app. The app uses an endless loop of unhelpful AI even if you ask for a representative. I was signed up for a business account but didn't know until I received the device. This is apparently because I'm a firstnet user. The store directs you to call the customer line which the automation cannot help you with and then the wait for a call back is 2-4 HOURS. Just to cancel. All for a product that never worked properly. I'm telling you, It feels like a scam.