Boy, do they need more staff. Been waiting almost an hour to return equipment and there's still 4…read morepeople ahead of me. Awful.

By far the worst customer service on the face of the earth when you are trying to down grade your…read moreservice. Several times I had to deal with spectrum customer service and I think is get worse every time. They are the slowest people who don't give a damn about helping you. They will put you on hold until you basically get tired of waiting and just hang up. If you are adding new service they are right on top of things after that forget about it you are on an island by yourself. Spectrum you suck !!!!!!!!!!

Their service sucks well overpriced for the quality of service you get support stinks they try to…read morehold you to extra years on the contract that you never signed and then threaten to take you to court when they don't have a leg to stand on don't fall for their tricks

Charter Communications has a monopoly in this area to provide cable services, so you're basically…read morestuck with them unless you want to go with a satellite provider. Their "slogan" is that they are "Reliable." NOT! We have had three different cable companies in the three different towns we've lived in over the past 15 years (Maryland and North Carolina), and Charter is BY FAR THE WORST of all three cable companies. The only way to get any satisfaction on invoice problems, service problems, reception problems, etc., is to make a big stink with the Better Business Bureau and the NC Attorney General's Consumer Protection office; then watch them run! Seriously, who wants to have to do this? I didn't, but it was the only way to get my problem worked out. Once I complained to both of these organizations, I got resolution within a few days. In fact, I had three different customer service representatives in the "escalation department" helping at the same time. Funny, though, because none of them knew that someone else was helping me. So much for "communications" problems... even within their own company. Anyway, you have to do what you have to do and, if you're having problems with them, this is the quickest way to get their attention! Cable, or any other monopolies should be outlawed, but the cable companies have us by the balls in Wilmington, North Carolina, people! Next stop, the legislators who grant franchises and make the laws.

Unless you plan on doubling your bill for worthless TV and slow internet, do not use Direct TV and…read moreCenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Direct TV and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet. At the 12-month anniversary my cable jumped to $105 and internet to $70 - and no, this was the basic package for internet and the select package for cable. Even after talking with the loyalty program, I still pay $87 for the entertainment package - which is crap. No chance I'm wasting money on the internet service which is also crap. My recommendation - stay with Suddenlink or Time Warner. If you choose Direct TV and CenturyLink, read the fine print (contract for 2 years, discounts only for 1 year).

From the owner: Bundle services for your home and business with CenturyLink. Shop for Internet, data, networking,…read moreTV and more. Check out our website for latest special offers!

I had a technician come out today that was terrible. But the reps I have worked with on the phone…read morehave been wonderful and have been able to walk me through fixing the issues every time. The tech today was supposed to come out and move our router and modem to a centralized location in the house and add an additional pod along with fixing our current pod that has been having connectivity issues. Instead he swapped our modem for a residential one and told me there are connectivity issues happening outside that someone would be out to fix. He made sure to let me know this would not be an over night fix but something that would take place over the next week or so. NOTHING ELSE HAPPENED. No moving the modem and router to a centralized location, no additional pod, no fixing the current pod. Nada. I was extremely concerned with the swapping of modems and still haven't gotten a clear answer as to why. As for my maybe... the people on the customer support end have been great. Each one have been able to walk me through technical issues and have us up and running. I'm not tech savvy but I can take directions well and I'm patient. When you treat people with kindness it's typically given back and that's been my experience over the phone. In fact, even calling in about my experience I was told my 2 different reps it was the calmest freak out they've witnessed. My main reason for writing this review however was to make sure I specifically acknowledged Justin from New York who helped me over the phone at 12:30am my time,1:30am his time. Yes he listened to me and he understood where I was coming from as a customer. He scheduled a technician to come out and fix my issues that should have been fixed today when the first tech came, all of which I greatly appreciated. But it was the end of the call when he empathized with me that really made me feel heard. So Justin, if you ever read this, thank you. I didn't know how much I needed to hear that and I appreciated it more than you know. And thank you for scheduling a new technician and listening to my experience. I know it was a lot to hear at 1:30am. My rating is based on this experience alone, so spectrum, you have Justin to thank for these stars and should find him and give him some sort of incentive (as your overall rating could really use a lot more 5 star reviews and I would give your in person tech 1 only because you can't do 0).

Horrible customer service. Rude employees. - I called to cancel my Spectrum service and was…read moretreated like a NAZI at Nuremberg. I will never do business with Spectrum again.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina…read more After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they "don't prorate bills." This was never about proration--they simply installed and billed for a package we never agreed to. Spectrum is engaging in deceptive billing practices. It's disappointing that they treat customers this way, especially new ones. A reputable company would have corrected its own mistake, had a supervisor reach out, and offered credits or additional service for the inconvenience. Instead, Spectrum is essentially holding customers hostage for extra fees caused by their error. This is egregious. Horrible customer service and fraudulent billing practices. I would not recommend Spectrum to anyone.

a card was left on my gate in remote location and I called . I was so happy to have a different…read morecheaper option than starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. they set up install appointment. well I wasted hundreds of dollars I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get spectrum installed. cancelled my starlink. I waited around and they didn't show. turns out they cant actually provide internet to my location . they just wasted my time and all that money I could not afford to lose. some things I may have to pay shipping to return, some things I got on fb marketplace and cant return , and my lost wages are just lost. frustrating experience. when I called to see where they were and told their construction team says it would be at least 280 days before they could get approval for a pole, if at all, they said that this actually violates their internal policies, that they should have gotten site approval before even putting the card on the gate. this cost me a fortune and it hurt and this was wrong and there is no accountability.

Don't waist your time with phone or account issues here. They'll just tell you call costumer…read moreservice.... They provide no help and won't help you call with their direct number to Verizon's costumer support. Don't waist you time nor gas...

I needed help with a recent purchase from a Verizon store, which got the names wrong on the account…read moreand did not delete a watch account. The folks at the College Road (near Sam's Club) were arrogant, snooty, and disrespectful, and referred me to customer service. The store was empty and the employees were gathered in a group playing on their phones. Unless you need a new phone, and have money to spend with them they don't want to see you. About a year ago, my 92 year old father wanted a new phone, and he was not capable of traveling, so I went to this store with his power of attorney, his driver's license, and his account information. They would not give me a phone for him, and insisted I bring him to the store. They made up some BS policy. If you want to deal with arrogant, empty headed children, whom just want to hang out and get paid, go visit that store. When you buy something from them, no matter what they tell you other than handing you the phone - they will not do it and will lie to your face. I plan on taking my 9 phone account to T-Mobile as soon as I can!