Company leaves you without notice and doesn't call back this company was great before being sold now they are the poorest ever

Louise The Staff especially Linda is so helpful...and the drivers as well.... Had a request and had no problem getting it.. They offered me a credit which I had no idea I was due.. Super..Super.. Very reliable....Excellent Service !!!!!! read more

Always very helpful and helpful staff. Very obliging and always able to accommodate last minute requests. Very reliable.

Very disappointed that Chase will not accept curb service & in-yard pick up during the summer months. Have been a customer for many years and this has never happened previously. read more

I just purchased my first home and the sellers had contracted Chase&Merchant to do the septic. That was four months ago and they still haven't returned to seed and loam. My husband has called multiple times and when I called last month their customer service made no apologies and said i was eighth on their list and they'd get to me in two weeks, that was four weeks ago. She claimed they wouldn't fix the irrigation system they dug up, even though it was promised to the seller that they'd repair all that they dug up even the fence posts they snapped. They apparently don't keep their word and don't finish the job and they have no concern about what that does to their reputation. I would strongly encourage staying clear from this company. They may have been good in the past, but they have definitely smeared their own reputation since then. I would give no stars, but yelp requires at least one. I will be happy to change this review if ever I get the service promised to us. read more

You will get poor service for high prices. They will make your pick-up half of the time. Interesting that they bill very accurately - you will get exactly the bill for the dates you schedule rubbish pick-ups. However half the pick-ups won't happen. Interesting that the simple part of picking up the trash on the date you want happens only some of the time, but the Billing is right 100% of the time. Kind of shows you where the effort is placed, doesn't it? read more

We use Chase & Merchant for both seasonal rental waste removal as well as "on call" waste removal when we are here off season. The office staff couldn't be more helpful. They are delightful. And we have never had anything but excellent service in the six years we have been using them. The drivers have been very courteous and the only time we had a miscue, (I called when they didn't show and they had marked the wrong date on their calendar...as I said, we call when we need pick-up off season), they sent someone out the next day to pick up our garbage. Couldn't be happier with them. I just wish they did Saturday pick-ups in my neighborhood! read more

Ok, I have tried three times to put in a review, so if you see ones before this, sorry. I cannot say enough about this company. They are an old Cape family and have always been only to eager to help us here on the Cape. We are year around residence people and I am a new widow. When I told Linda at Chase and Merchant of some of my hardships in this new role, she was extremely eager to recommend places to go. That was NOT her job. So Linda, not only do you represent your Company well, you have compassion for the residents here on the Cape. The men who pick up the rubbish are such gentlemen. They always have a smile on their face and can answer a question if I have one. Another good quality is that for a very little extra a week, I can leave my rubbish out back and the boys come to the back yard and pick the buckets up and put them all back !!!!! Just let them know if you want this service. This is so wonderful. Everyone knows what it is like to remember at midnight, what night before rubbish pickup can be. Take my word. Chase & Merchant is the way to go. They treat renters and summer people and winter residents all alike. Kind and considerate. read more

I signed up for trash removal, paid in advance and they never picked up the trash, I called two different weeks because the trash was not picked up. I can see missing once but the second time was no excuse. I found out we were never scheduled for pickup. I had to dispose of the trash myself. Canceled and received a partial refund. We found another trash removal service, picked up the trash the first day! read more